
HelpCrunch
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Opiniones de 178
- Sector: Internet
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante 1-5 meses
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Software con multitud de funcionalidades fáciles de manejar
Revisado el 1/4/2020
Destaco el tener en un mismo software la parte de live chat + email marketing. Ya no necesito...
Destaco el tener en un mismo software la parte de live chat + email marketing. Ya no necesito software's como ActiveCampaign, etc... También knowledge docs...
Puntos a favor
Muy cuidado en los detalles, minimalista y a la vez muy completo. Me gusta mucho la integración entre live chat y email marketing. Es precisamente lo que yo estaba buscando.
Puntos en contra
Necesita una app en Zapier que me han confirmado que está lista en pocos meses. En mi caso ésta debería integrarse con PayKickStart. Debería ser completa y no testimonial.
La modificación de etiquetas en los contactos debería ser más ágil. Me han confirmado que nuevas funcionalidades al respecto llegan en breve.

- Sector: Software informático
- Tamaño de la empresa: 51-200 empleados
- Software usado A diario durante Más de un año
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Overall an awesome chat tool!
Revisado el 28/8/2019
Easy to setup, no learning curve needed, our sales people cant live without it.
Easy to setup, no learning curve needed, our sales people cant live without it.
Puntos a favor
I lke the fact that its pretty configurable, it allows you have ton a of rules around what to show, where and to whom. Proactive messages is my favorite feature, banners are pretty handy too.
Support is great by the way
Puntos en contra
A few improvments can be introduced the mobile user experiences but these are not critical at all
Respuesta de HelpCrunch
Thanks a lot Max! We're happy to have Invisible on board.
- Sector: Software informático
- Tamaño de la empresa: 51-200 empleados
- Software usado A diario durante Más de un año
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 8.0 /10
Way to improve HelpCrunch
Revisado el 28/8/2019
Overall it is good based on the functionality it currently has. But there is always ways for...
Overall it is good based on the functionality it currently has. But there is always ways for improvement, right?
Puntos a favor
Integration with iPhone. Easy to track if all chat users were handled and taken care of. Easy to embed on the website. Ability to send an email to offline chatters. The ability to block a person. Emailing a transcript.
Puntos en contra
- The fact I always have to open Helpcrunch website to answer chats. Sometimes you just forget to do that! The fact there is no any Windows App which would support HelpCrunch and start with Windows, so the chat would be always be connected to the agent.
- The fact there are no shortcuts or templates which would allow to type something like "/greet" and it would send a templated message i.e. Hello my name is Alex Satler. Please let me know how may I help you today? etc"
- The fact there is no way to guide your chat visitors around your website. Say, a visitor is interested in seeing my pricing. I simply enter a code "/price" and it re-directs a visitor to the page with our pricing and so on.
Alternativas consideradas
tawk.toRazones para cambiar a HelpCrunch
Primarily - because of your support on mobile platforms and based on feedback we received from our sales team.Respuesta de HelpCrunch
Hey Alex!
Thanks for the detailed review.
Glad you found most of the functionality in HelpCrunch helpful and easy to use.
Of course, there's always room for improvements - and that's what out team is always after.
Wanted to address a few things you've pointed out:
- Currently there is only the browser version of the product available, but we're looking to develop desktop versions (for Mac and Windows) at some point, perhaps next year.
- You can utilize Saved responses feature to instantly insert templated messages in the conversation. Just type in '#' when entering a new message and you'll see the list of all saved responses which you can insert and modify at any time.
This way you can create a greeting or a pricing-related message with a link to your pricing page.
Hope that helps. If you have any other suggestions or questions, don't hesitate to reach our support team via chat!
- Sector: Internet
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante Prueba gratis
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 2.0 /10
Kind of good.
Revisado el 3/7/2019
Puntos a favor
Working as live chat software, as a start.
Puntos en contra
Expensive, not worth the price. So the most are bad.
Respuesta de HelpCrunch
Hi Bunny, thanks for your review!
Sad to hear that you didn't find our price attractive for your business when in fact we have one of the most competitive prices on the market with more features included and starting at just $12/mo.
If you feel like there's something you'd like to configure in our pricing for your specific case, we'll be happy to discuss and provide you with a custom plan according to your needs.
We're always flexible and open to feedback to ensure that our customers get the most value out of HelpCrunch for their business.
- Sector: Marketing y publicidad
- Tamaño de la empresa: Trabajador autónomo
- Software usado A diario durante 1-5 meses
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Great - probably the best messaging software
Revisado el 28/6/2019
Their support is amazing and friendly - regardless of you being a paying customer or free user.
Their support is amazing and friendly - regardless of you being a paying customer or free user.
Puntos a favor
Simply, the biggest pro is that it just works. When it comes to Messaging software, reliability is essential. In the past, ive had messaging plugins not send a message to me because i haven't opened their app in some time and it auto logged me out. I have never missed a message with helpcrunch.
It also looks more modern than the competition.
Puntos en contra
There isn't really a con. The only thing is that i get emailed each time i receive a message - so if i am having a conversation with someone i will get dozens of emails, rather than just two emails, (one alert at the start and one summary at the end).
But that is likely something that will get ironed out, more than an intentional feature.
Respuesta de HelpCrunch
Thanks so much for your review, Joe!
Appreciate all the little details you've mentioned.
Your feedback regarding email notifications about new messages is well taken and passed to our product team.
All the best!
- Sector: Internet
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante Prueba gratis
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Best price-to-performance ratio helpdesk software!
Revisado el 2/10/2019
Overall experience with HelpCrunch has been really good and I think it will really help us with our...
Overall experience with HelpCrunch has been really good and I think it will really help us with our business.
Puntos a favor
I like the ways you can customize this product to your needs/themes and the easy of use. Literally everybody would be capable to write an article in HelpCrunch and the changes are global instantly.
Puntos en contra
Only thing I didn't like that much is securing a custom domain helpdesk with SSL on different server than apache or nginx - they don't have instructions for our kind of server.
Alternativas consideradas
IntercomRazones para cambiar a HelpCrunch
They seemed as the best solution and so far they are.Respuesta de HelpCrunch
Thanks a lot for sharing your experience with HelpCrunch, Adam!
We'll be sure to update our security instructions for various servers.
- Sector: Medios online
- Tamaño de la empresa: Trabajador autónomo
- Software usado A diario durante 1-5 meses
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Simple to use & integrate, makes customers happy
Revisado el 23/9/2019
I use HelpCrunch to make it as easy as possible for my users to get help.
I use HelpCrunch to make it as easy as possible for my users to get help.
Puntos a favor
* Easy to integrate in my app
* Mobile app so I can answer customers asap
* Fast customer support
Puntos en contra
Honestly I am very happy. I had an issue with the mobile app but the customer support fixed it quickly.
Razones para cambiar a HelpCrunch
Features (knowledge base is a plus) & the pricing & and the ease on integration.Respuesta de HelpCrunch
Fantastic to hear all that, Samy!
Keep up the great work at supporting your customers.
- Sector: Internet
- Tamaño de la empresa: 2-10 empleados
- Software usado Semanalmente durante Prueba gratis
-
Fuente de la reseña
Calificación general
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 7.0 /10
Powerful tools, easy ot implement
Revisado el 20/11/2020
Puntos a favor
The help crunch interface is really accessible, which doesn't require our editors to learn lots of new skills just to edit our knowledge base.
Puntos en contra
I have a really hard time staying logged in when I'm on a desktop and a laptop. It requires to log in anew constantly.
Respuesta de HelpCrunch
Thank you for your review, Cesar!

- Sector: Software informático
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante 6-12 meses
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
The rising star of customer support software
Revisado el 20/8/2019
I've done a research and found out HelpCrunch would be the best fit for us. Their pricing is...
I've done a research and found out HelpCrunch would be the best fit for us. Their pricing is absolute fair.
Puntos a favor
I love their UI and the support is amazing. All found bugs were fixed in a short time and I always got a response.
Puntos en contra
Still some features are missing, but these are on the roadmap. For instance I am waiting for custom domains and auto message for incoming messages to the shared inbox. But I really miss the possibility to switch between different accounts on web and mobile.
Respuesta de HelpCrunch
Thanks a lot, Carsten.
Your feature requests are definitely in our backlog, we should start working on those soon!

- Sector: Marketing y publicidad
- Tamaño de la empresa: 11-50 empleados
- Software usado A diario durante Más de un año
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Have been using HelpCrunch for over 2 years now
Revisado el 31/1/2019
Overall, I'm happy with HelpCrunch and easily recommend it to folks looking for a great marketing...
Overall, I'm happy with HelpCrunch and easily recommend it to folks looking for a great marketing and customer support software
Puntos a favor
* Robust toolset of chat and email features, team reports are super useful too.
* Affordable price per agent is definitely a plus (I hated paying per contact on Intercom before - it was too unpredictable for our fast growing SaaS)
* Always helpful customer support assistants
Puntos en contra
None as of right now. We used to experience a few issues with it at the beginning, but everything works great for us currently. Probably the only thing I'd like to see improved is the speed of our emails deliverability (we have a 200K+ ema
Respuesta de HelpCrunch
Thanks for the review Bogdan. We're glad to have SE Ranking amongst our customers :)
We've recently rolled out an update that increases the email deliverability speed, as well as improves HelpCrunch service performance overall. I'm sure you'll notice the difference.

- Sector: Software informático
- Tamaño de la empresa: 11-50 empleados
- Software usado A diario durante Más de un año
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Great live chat and email marketing software
Revisado el 25/1/2019
Our whole support team uses HelpCrunch to chat with visitors and customers. We've checked many...
Our whole support team uses HelpCrunch to chat with visitors and customers. We've checked many alternatives before, and HelpCrunch ticked all the boxes for us in terms of features. The price was the lowest when we last checked, so I have no problem recommending it to others.
Puntos a favor
- Having all the features we need in one platform
- The chat is great, both feature-wise and in terms of its looks. I've never seen a software that offers that many customization option before.
- Emailing our existing users and checking reports
- Tracking performance of our agents is super easy
- Pretty low pricing
- Great support team
Puntos en contra
We've faced some minor bugs during our time using the system, but those weren't really crucial to our performance and HelpCrunch team was pretty quick to address and fix bugs.
Respuesta de HelpCrunch
Thanks for a detailed review!
- Sector: Aprendizaje en línea
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante 6-12 meses
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
My experience with helpcrunch
Revisado el 22/7/2019
I have tried virtually most of the customer service software out there, zend desk, helpcrunch,...
I have tried virtually most of the customer service software out there, zend desk, helpcrunch, freshchat and name it. I tried all of them for more than a year before deciding that HelpCrunch is the solution we need. I can begin to list the Pros and Cons of all of these software but I wont go into that.
HelpCrunch has a fantastic customer service team. Thumbs up particularly to Constantine, a great guy who is always on hand to assist at anytime. They treat you like a family. They continue to allow me test their software even when my trial has expired.
Like I said above, the only issue I see with this software is the shortcut on mobile and I hope it is resolved soon.
Puntos a favor
The software is easy to use and have some great features you wont find in the others.
Puntos en contra
The safe responses are not working on mobile. This is the only downsize I see to this software and the team has assured me that it is been worked on. This shortcut is essential
Respuesta de HelpCrunch
Hi Tijan!
Thanks so much for such kind words, passed this to the entire team (you made Konstantine blush btw).
Also, be sure that your feedback regarding saved responses on mobile is well taken - we will take care of this soon and notify you when done.
See you inside HelpCrunch!
- Sector: Tecnología y servicios de la información
- Tamaño de la empresa: 501-1.000 empleados
- Software usado A diario durante Más de un año
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
An awesome livechat tool
Revisado el 28/8/2019
Awesome tool, within the budget, if you are looking for a LiveChat tool go for it
Awesome tool, within the budget, if you are looking for a LiveChat tool go for it
Puntos a favor
I can see what are the pages visited by the user while chatting
email follow up
restricting spam
timezones availability and more
Puntos en contra
User is able to return to chat even after we block them
Respuesta de HelpCrunch
Thanks Madhu!
- Sector: Tecnología y servicios de la información
- Tamaño de la empresa: 11-50 empleados
- Software usado A diario durante Más de un año
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 9.0 /10
Grate online chat
Revisado el 9/4/2020
Communications with our customers
Communications with our customers
Puntos a favor
It is easy to install and use the software.
Puntos en contra
They still miss some REST API endpoints for scenarios of complex integrations.
Alternativas consideradas
IntercomRazones para cambiar a HelpCrunch
Pricing and features- Sector: Servicios financieros
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante 1-5 meses
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Great Alternative to Intercom
Revisado el 17/6/2019
Puntos a favor
HelpCrunch is a completely transparent company that has a great support team and well-built products (live chat, knowledge base, automated messages).
They have set pricing which isn't based on your active user count so you're going to save a lot of money per month in comparison to Intercom.
Puntos en contra
The only negatives I could provide in comparison to Intercom is the lack of Integrations and chat widget marketing options. HelpCrunch is constantly rolling out new features at no extra cost so I wouldn't be surprised if this is in the pipeline.
Respuesta de HelpCrunch
Thanks, Lewis!
Indeed, we're looking to bring more integrations soon - stay tuned :)

- Sector: Redes informáticas
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante 1-5 meses
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Truly the best software out there
Revisado el 20/8/2019
11/10. Thanks to HelpCrunch, I managed to triple the engagement on my personal website and manage...
11/10. Thanks to HelpCrunch, I managed to triple the engagement on my personal website and manage to simplify the process of giving stuff for free with a single click.
Also, according to visitors, they had top notch thanks to HelpCrunch.
Puntos a favor
I’m using a pro version od LiveChat and I must say it is AWESOME! 🔥
While I was redesigning my personal website, I had a goal to make it truly unique, and HelpCrunch made it happen :)
Puntos en contra
Everything is good, there’s truly nothing I dislike.
Razones para cambiar a HelpCrunch
Value for money.Respuesta de HelpCrunch
Your review made our team's day!
Thanks much, Lazar :)
- Sector: Internet
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante 1-5 meses
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Highly recommended, excellent support and easy to use
Revisado el 13/4/2018
Better customer engagement and ongoing customer relationship improvement.
Better customer engagement and ongoing customer relationship improvement.
Puntos a favor
I first found the HelpCrunch site when searching for alternatives to Intercom and had a brief chat with a live chat agent. I then re-visited 2 days later and was able to continue the conversation exactly where we'd left off. Their support is outstanding.
The installation and setup of the software is impressively fast and very and easy to understand. I had it up and running on our site within 2 minutes. Their admin interface is easy to navigate too, I tested a chat message and it popped up instantly.
We now use HelpCrunch daily to better connect with our customers. It helps us to onboard, support and retain our users better.
Puntos en contra
It would be fantastic if an Android app was available so I could more easily talk to customers whilst out and about. However, it's pretty easy to respond via email if necessary.
Respuesta de HelpCrunch
James, thanks so much for you warm feedback. We expect the Android app to be ready this week. Stay tuned!
- Sector: Desarrollo de programas
- Tamaño de la empresa: 11-50 empleados
- Software usado A diario durante 1-5 meses
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 9.0 /10
HelpCrunch and solving business problems
Revisado el 22/7/2021
Puntos a favor
- multilingualism. The language can be changed directly from the app in real time. This was one of the main criteria for choosing a service for us.
- Customize css via admin panel. This makes the widget very flexible
- Real-time support communication. Within 10 minutes you will receive an answer to your questions and try to solve problems
Puntos en contra
- This is more a wish, not a minus, but I would also like to have official support for react-native.

- Sector: Software informático
- Tamaño de la empresa: 51-200 empleados
- Software usado A diario durante Más de un año
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Useful live chat for web app based SMBs
Revisado el 31/1/2019
We started using HelpCrunch to handle client's requests from emails, messenger, contact form etc....
We started using HelpCrunch to handle client's requests from emails, messenger, contact form etc. We did well with it
Puntos a favor
Clean interface, very easy to start with
Saved answers: really useful for those who aren't native English speakers - our team can use pre-made answers for frequently asked questions
Puntos en contra
We are a new business and haven't used other chat solution, so have nothing to compare HelpCrunch with. Everything works fine for us
- Sector: Externalización/deslocalización
- Tamaño de la empresa: 11-50 empleados
- Software usado A diario durante Más de un año
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Live chat for support
Revisado el 6/2/2019
Implementing HelpCrunch saved us a lot of time and efforts being able to manage many more tasks...
Implementing HelpCrunch saved us a lot of time and efforts being able to manage many more tasks with fewer support teammates
Puntos a favor
Awesome live chat software for support team with lots of cool features:
- chat notes
- chat ratings
- in-app messenger
- automated and manual messages
Puntos en contra
I have literally nothing to complain about, everything works great and we rarely face any bugs.
- Sector: Salud, bienestar y deporte
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante Más de un año
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Easy, but with a lot of options
Revisado el 14/1/2020
Puntos a favor
It's really easy to use, everything is logical. But if needed, you can use a lot of options given and make from it a complicated system of customer support.
Puntos en contra
Can't point out anything specific, everything suits our needs.
Respuesta de HelpCrunch
Irina, thanks for the review! We're glad to have Fitlap as our customer.

- Sector: Internet
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante 6-12 meses
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 8.0 /10
I makes new opportunities possible
Revisado el 28/8/2019
Puntos a favor
The software is easy to use. For us as company but also for the visitors. I get several business requests in a month through the chat.
Puntos en contra
You can't combine the software with other tools like messenger so you have one tool for all your support questions.
Respuesta de HelpCrunch
Thanks for the review, Bob!
Great to hear your visitors and your team enjoy using HelpCrunch chat.
Facebook Messenger integration is coming soon!
We will notify you when it's out.

- Sector: Software informático
- Tamaño de la empresa: 11-50 empleados
- Software usado A diario durante Más de un año
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Support tool
Revisado el 25/1/2019
I use HelpCrunch to provide support to our customers and upsell when possible. It's a great tool...
I use HelpCrunch to provide support to our customers and upsell when possible. It's a great tool that does the job well.
Puntos a favor
Nicely looking live chat, easy to set up, works great
Puntos en contra
No cons so far, would be great to have articles functionality built in though
- Sector: Marketing y publicidad
- Tamaño de la empresa: 11-50 empleados
- Software usado A diario durante 6-12 meses
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Effortless Software
Revisado el 21/8/2019
Puntos a favor
Helpcrunch makes something that would have been very techinical and expensive the complete opposite. I have enjoyed using Helpcrunch on multiple sites and have never ever had an issue. Customer service is also fantastic.
Puntos en contra
it was a little confusing to begin with but after a little bit of practise it became very familiar.
Respuesta de HelpCrunch
Thanks a lot Harry!
- Sector: Comercio minorista
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante Prueba gratis
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Simple, fun, works like a charm!
Revisado el 16/10/2020
Puntos a favor
Very easy to set up with very nice support, using the same agent chat I use on my own website
Puntos en contra
IOS version lacks a few features, as I understand should be fixed in the next IOS update.