Bird

4,5 (154)
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Plataforma de comunicaciones empresariales en la nube.

Calificación general

4,5 /5
(154)
Relación calidad-precio
4,3/5
Funciones
4,3/5
Facilidad de uso
4,5/5
Asistencia al cliente
4,3/5

92%
Un ha recomendado esta aplicación
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Opiniones de 154

Luke
Luke
Calificación general
  • Sector: Telecomunicaciones
  • Tamaño de la empresa: 11-50 empleados
  • Software usado A diario durante Más de un año
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Send and receive messages daily. Great standard.

Revisado el 17/1/2019

We use Messagebird on a daily basis to send and receive texts to hundreds of clients. Get service,...

We use Messagebird on a daily basis to send and receive texts to hundreds of clients. Get service, would strongly recommend.

Puntos a favor

Easy to use and fantastic customer support

Puntos en contra

Can sometimes take a while for funds to be added to account.

Sander
Sander
Calificación general
  • Sector: Software informático
  • Tamaño de la empresa: 11-50 empleados
  • Software usado A diario durante Más de un año
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 9.0 /10

Happy customer

Revisado el 15/11/2018

excellent

excellent

Puntos a favor

Easy to use SMS gateway, i'm using it for several clients. The API is simple and MessageBird is an cool company from Amsterdam

Puntos en contra

sometimes there is an delay in delivery the txt message (SMS)

Usuario verificado
Calificación general
  • Tamaño de la empresa: 51-200 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 6.0 /10

Hard to track lots of messages

Revisado el 13/12/2017

Easier communication with the team of over 100 officers.

Easier communication with the team of over 100 officers.

Puntos a favor

You can send messages effectively. The developer pack seems good. My developers are looking ot interface. Summary information on usage is good.

Puntos en contra

The export functionality is really poor. I supply security officers. I want to see what time officers text to book on and off. The columns move about in the export making analysis hard. Hours tidying the data before being able to move forard. The length of time information is held on the webpage is limited. If i wanted to look back over several months, this is not possible.
The search functionality is limited.

Pascal
Pascal
Calificación general
  • Sector: Software informático
  • Tamaño de la empresa: 2-10 empleados
  • Software usado Semanalmente durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Message your customers.

Revisado el 15/11/2018

We can now offer our customers quick resetting or OTP options. It makes a login or reset process a...

We can now offer our customers quick resetting or OTP options. It makes a login or reset process a whole lot easier.

Puntos a favor

We likes the text messaging function the most. They have a great API which makes it easy to automate any process. Want a password reset? No problem? OTP’s? You can make it.

Puntos en contra

The documentation can be a little unclear. However, their flexible SDKs make up for it.

Jan Willem
Jan Willem
Calificación general
  • Sector: Propiedad inmobiliaria
  • Tamaño de la empresa: 51-200 empleados
  • Software usado A diario durante 6-12 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Probabilidad de recomendación 9.0 /10

Automated sms

Revisado el 15/11/2018

We use mesagebird for 2 fase authentication of our software. We like the response times of the sent...

We use mesagebird for 2 fase authentication of our software. We like the response times of the sent sms (instant) and rank this high as a service to our customers

Puntos a favor

We like the response times of the sent sms (instant)
The use of the API is dead simple

Puntos en contra

Of the limited use of messagebird , we see no cons.

Shreekala
Shreekala
Calificación general
  • Sector: Administración educativa
  • Tamaño de la empresa: 11-50 empleados
  • Software usado A diario durante 1-5 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 1.0 /10

Refund not processed for the last 1 month.

Revisado el 27/1/2020

Not happy with the response. Our 600$ is still stuck with them. They haven't refunded the amount at...

Not happy with the response. Our 600$ is still stuck with them. They haven't refunded the amount at all.

Puntos a favor

I am putting this review after a lot of frustration that we have gone through using this product. In the beginning, before the sale, the support team responded with 2-3 hours . After we bought the product - we went through 3 weeks of back and forth as we were facing issues with receiving the message. This was also the time we were launching a major campaign and we really needed help.

Puntos en contra

Tech support is really bad and very very slow and it took us 3 weeks to finally decide we cannot work with this kind of support.

Simon
Simon
Calificación general
  • Sector: Ropa y moda
  • Tamaño de la empresa: 11-50 empleados
  • Software usado A diario durante 6-12 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 8.0 /10

Great tool for sending text messages

Revisado el 15/11/2018

We’ve been sending lots of reminder texts for our service and it has helped to get our message...

We’ve been sending lots of reminder texts for our service and it has helped to get our message across.

Puntos a favor

Comprehensive tool, lots of options. Excellent flow builder.

Puntos en contra

Menu on the left could be a bit more user friendly. It only shows icons, not really clear what they mean all the time.

Emanuel
Emanuel
Calificación general
  • Sector: Software informático
  • Tamaño de la empresa: 51-200 empleados
  • Software usado A diario durante 6-12 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 9.0 /10

MessageBird for 2FA

Revisado el 16/11/2018

We have very good experience with MessageBird. We use it for our product and suggest MessageBird to...

We have very good experience with MessageBird. We use it for our product and suggest MessageBird to all our customers

Puntos a favor

The JAVA API is very good.
Suppoert for SMS and VoiceMessage is excellent.

Puntos en contra

The flow builder is a bit complicated to understand

Frits
Frits
Calificación general
  • Sector: Transporte/transporte en camión/ferrocarril
  • Tamaño de la empresa: 11-50 empleados
  • Software usado A diario durante Más de un año
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Probabilidad de recomendación 10.0 /10

Nice tool!

Revisado el 20/11/2018

Puntos a favor

Automation in sending SMS
Easy to use
Nice platform

Puntos en contra

None

Ali
Ali
Calificación general
  • Sector: Tecnología y servicios de la información
  • Tamaño de la empresa: Trabajador autónomo
  • Software usado A diario durante 6-12 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Best Bulk SMS service

Revisado el 15/11/2018

Providing bulk sms service in our country

Providing bulk sms service in our country

Puntos a favor

- Well built api
- Cheap rates globally
- Great customer service
- Well documented help / tutorials
- analysis / statistics available

Puntos en contra

There isn't anything I don't like so far.

jamieal
Calificación general
  • Sector: Ropa y moda
  • Tamaño de la empresa: Trabajador autónomo
  • Software usado A diario durante Más de un año
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

message bird review

Revisado el 3/1/2022

Puntos a favor

what i like most about this software is the messaging and the way the software is set up

Puntos en contra

software is great nothing is need to be improve at this time

Gary
Calificación general
  • Sector: Software informático
  • Tamaño de la empresa: Trabajador autónomo
  • Software usado A diario durante 6-12 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 9.0 /10

Excellent Progressive Solution with amazing customer support.

Revisado el 22/4/2021

I am very impressed, when researching a good solution for my client and looking for reviews, some...

I am very impressed, when researching a good solution for my client and looking for reviews, some suggested Messagebird had bad customer support, however my experience has been the opposite. The y have been sensational with their support in all cases. We had trouble getting our Facebook business verified and their customer support went out of their way to try and help.
Just generally very impressed.

Puntos a favor

It offers more integratable channels than any other I have seen.
The inbox feature for conversations is great and to be able to add non customer visible notes mid chat stream is a great feature.
They seem to e a progressive company and not stale in there feature developments.
API in my opinion seems pretty solid

Puntos en contra

Not much really apart from a few improvables in the UI, but they seem to be progressive with.

Sheena
Calificación general
  • Sector: Propiedad inmobiliaria
  • Tamaño de la empresa: 2-10 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Feedback from TPS Ltd

Revisado el 16/11/2018

Overall great experience. Will continue to use it for many years to come. Easy to train my staff on...

Overall great experience. Will continue to use it for many years to come. Easy to train my staff on how to send out batch messages and reply.

Puntos a favor

Easy to use by uploading excel files and sending mass text messages by selecting which columns are originator, message & receiver.
Good visual on the incoming replies and visibility of the conversation thread of each message.
Easy to add the number as a contact to the database.
Easy to export the data onto excel.

Puntos en contra

Need to have the ability to export onto excel the entire conversational thread per message/contact.
The Messages do not batch together...they come on separate lines. They all need to continue on the same thread on the "SMS Overview" page.

Usuario verificado
Calificación general
  • Sector: Comercio minorista
  • Tamaño de la empresa: 2-10 empleados
  • Software usado A diario durante Más de un año
  • Fuente de la reseña

Calificación general

  • Facilidad de uso
  • Probabilidad de recomendación 9.0 /10

A nice and effective service

Revisado el 20/11/2018

Brilliant bit of kit. Does exactly what we need, when we need it. Would highly recommend

Brilliant bit of kit. Does exactly what we need, when we need it. Would highly recommend

Puntos a favor

Easy to use
Works as you want it to
Reliable

Puntos en contra

I cannot think of anything i like least.

Usuario verificado
Calificación general
  • Sector: Propiedad inmobiliaria
  • Tamaño de la empresa: 2-10 empleados
  • Software usado A diario durante 6-12 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Awesome service

Revisado el 15/11/2018

Their product works, it's easy to understand and their service is is amazing! Awesome people...

Their product works, it's easy to understand and their service is is amazing! Awesome people working there.

Puntos a favor

Easy to use and integrates into so many other tools our there via their Zapier and Webhooks functions.

Puntos en contra

Not anything at all, they have a great product.

Akash
Calificación general
  • Sector: Software informático
  • Tamaño de la empresa: 11-50 empleados
  • Software usado A diario durante 6-12 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 8.0 /10

Easy, professional and high quality service

Revisado el 13/12/2017

Puntos a favor

MessageBird is a well-developed service and knowingly outperforming its competitors. It covers an important scope and thus the in-house team have performed well to cover the reliability, security and thus quality of its routing/communication. the API has an insightful documentation, guides and support for developers and my company have had no issues implementing and using the service.

Puntos en contra

It seems that some people have had delayed experiences or have experienced a lack of promotion or communication from the CEO, personally the only improvement I can see is developing more features. -- there's also an issue with the form not submitting due to a lack of linkedin data pulled through (job title and organisation).

Mike
Calificación general
  • Sector: Estudios de mercado
  • Tamaño de la empresa: 11-50 empleados
  • Software usado A diario durante Más de un año
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Simple way to communicate with field staff

Revisado el 15/11/2018

Message bird makes communicating with a field team who don't have company email simple and...

Message bird makes communicating with a field team who don't have company email simple and quick.
Very easily created a reminder system using the API to send texts to field staff about upcoming work from internal system

Puntos a favor

Ease of use - simple setup
Used by a team with technical expertise
Easily to create and manage contacts and groups
Responsive support team
Good value

Puntos en contra

Nothing in particular

Sal
Calificación general
  • Sector: Salud, bienestar y deporte
  • Tamaño de la empresa: 201-500 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Facilidad de uso
  • Probabilidad de recomendación 9.0 /10

Easy to use, intuitive

Revisado el 26/7/2019

Puntos a favor

The quick send option is great for urgent contacts

Puntos en contra

Switching between subaccounts could be quicker

Usuario verificado
Calificación general
  • Sector: Aprendizaje en línea
  • Tamaño de la empresa: 2-10 empleados
  • Software usado Semanalmente durante Más de un año
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Thumbs up, from small business owner.

Revisado el 16/11/2018

Puntos a favor

Great service, never any issues. All messages get delivered quickly and reliably.

Puntos en contra

The Support is very good so if you have any problems they always get back to you in a matter of minutes

Mike
Calificación general
  • Sector: Redes informáticas
  • Tamaño de la empresa: 11-50 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Messagebird is very stable and easy to use

Revisado el 15/11/2018

We use SMS as voicemail notification service to our customers that expects real time delivery with...

We use SMS as voicemail notification service to our customers that expects real time delivery with very good results via Messagebird

Puntos a favor

Very easy to connect the SMS service to our applications
Stable service level on SMS delivery

Puntos en contra

No cons at the moment about Messagebird.

Usuario verificado
Calificación general
  • Sector: Software informático
  • Tamaño de la empresa: 51-200 empleados
  • Software usado A diario durante Prueba gratis
  • Fuente de la reseña

Calificación general

  • Facilidad de uso
  • Probabilidad de recomendación 8.0 /10

This is for the large companies out there, but not for the little man right here

Revisado el 2/2/2019

I think this software is good for large companies looking to have support numbers, but as an...

I think this software is good for large companies looking to have support numbers, but as an individual, there is much better offers out there.

Puntos a favor

It’s simple and neat looking. It allows easy integration that just becomes downright convenient.

Puntos en contra

It can sometimes be unavailable in some countries. The pricing can be unclear at times

Jake
Calificación general
  • Sector: Internet
  • Tamaño de la empresa: 2-10 empleados
  • Software usado Semanalmente durante 6-12 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

The perfect SMS platform.

Revisado el 15/11/2018

Message bird easily enables me to message my clients professionally, easily, quickly and cheaply....

Message bird easily enables me to message my clients professionally, easily, quickly and cheaply. It is important for me to have such software as reliable as message bird is to keep my business going.

Puntos a favor

The functionality of the software has to be the best I’ve seen. The amount of functionality you get for the price point can’t be beaten. MessageBird is definitely the the easiest software to use.

Puntos en contra

The way there support is done isn’t the best. I don’t like the fact when I go to the live chat it tells me “we will be back soon”. The live chat shouldn’t even appear if it’s not available. Other options should. There support system is all in one. I personally prefer a seperate ticketing system as well.

Helen
Calificación general
  • Sector: Ocio, viajes y turismo
  • Tamaño de la empresa: Trabajador autónomo
  • Software usado A diario durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

It works

Revisado el 15/11/2018

My whole business relies on texts sent and received through MessageBird.

My whole business relies on texts sent and received through MessageBird.

Puntos a favor

It all works well, apart from occasional hiccups that are quickly resolved.

Puntos en contra

I can't think of anything to say for this.

Leanne
Calificación general
  • Sector: Servicios jurídicos
  • Tamaño de la empresa: 2-10 empleados
  • Software usado A diario durante 1-5 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 9.0 /10

The Best Value For Money

Revisado el 16/11/2018

Overall, the platform is great. The price is cost effective and customer service always endeavour...

Overall, the platform is great. The price is cost effective and customer service always endeavour to resolve all issues promptly

Puntos a favor

I have used a lot of SMS services and MessageBird is the best value for money we have come across. The user interface is very easy to use. We can segment lists, created automated drip sequences and much more.

The fact that MessageBird also integrates with Facebook Messenger and WhatsApp is another reason we chose them over the competition.

Delivery rates are much better and faster than some of the other we tried.

Puntos en contra

The QuickSend feature needs to be updated. It's great for sending a quick SMS to somebody, but not so great when I need to send a quick response from an exiting template. Yo have to first add the contact if you want to send them a message from a template.

Bruce
Calificación general
  • Software usado A diario durante Más de un año
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente

Easy to use once you get used to it

Revisado el 24/2/2018

Puntos a favor

Logging in our clients contact numbers so we can keep them informed of there booking. The support you get is first class and prompt

Puntos en contra

The only set back we find is sometime the dates breakdown does not correspond with amount of text messages sent