Opiniones de Admation

Hi Sharon,

So glad to hear that you're enjoying the platform! I hope that the recent changes that we made for you on your reports have also been useful.

I'm aware of an upcoming change to forms where we are aiming to increase both the number and types of fields that can copy across into the Project Details page.

I believe that the Submitter field is currently available and in use under the "Briefing" field for your current brief. We can also assign a "Project Team Owner" from briefs, if you wish. Let me know if this helps!

I'll keep you in the loop for any further changes to brief functionality as these updates become available!

Best wishes,
Samantha

Hi Valentina,

Thanks so much for taking the time to review admation! I'm glad to hear that you're happy with the overall quality, features and ease of use within the platform!

Our new UX designer will be working on improvements to intuitiveness in the platform over the next few months. Hopefully we can get a few of those concerns ironed out for you!

Our protocol for testing updates pre-launch is now more stringent than ever before, and I'd like to thank you for your feedback which I will pass back to the wider team.

We look forward to bringing you more exciting features that you can use in your creative team. In the meantime, if you have any further queries, please do not hesitate to get in contact with our support team directly via [email protected]!

Best wishes,
Samantha at admation

Hi Cecile,

We are very sorry to hear you are having trouble navigating the system. We are continuously striving to optimise our UX for the best experience possible, so thank you for your feedback. Our customer success team will reach out to you soon to see how we can help you improve your experience, there is also a support and training team on hand to help. If you'd like, you can review our knowledge repository at the following link https://support.admation.com/hc/en-us and/or please send any suggestions to [email protected]. Thank you

- Simple Marketing Team

Hi Rebecca,

What an awesome review! We pride ourselves on the approval functionality we offer, so we are pleased to hear it is serving you well. You'll likely enjoy some of our new governance & compliance features, soon to become available. Thank you also for your feedbacks for improvements, this helps ensure we are always optimising. If there is anything else you'd like to share, shoot us an email at [email protected]. Thank you.

- Simple Marketing Team

Hi Tom,

Thank you for taking the time to provide feedback on admation. We understand your frustrations with the approval process with larger organisations, where there are so many stakeholders and multiple revisions. We hope that admation over time actually reduces the number of revisions by offering greater transparency across teams.

The benefit of using a tool such as admation, rather than email to manage approvals is that it helps organisations meet their marketing compliance obligations.

Please let our product support team know if you have any other issues.

Many Thanks,
Admation Support Team.

Hi Tui,

Thanks so much for your review of admation. I'm sorry to hear about your frustrations. Overall, there are some really great suggestions for improvement here. Thanks so much for sharing your thoughts!

Let's try to improve on that zoom function for you. A few other notes:

At present, you can toggle between pages on the approvals view. The buttons are found at the bottom of the page! We keep it this way so that when you want to move into views like the Compare mode, the pages render correctly.

Approval/Changes are final we keep it this way to avoid human error from additional changes requested after designers start working on your initial changes.

Great suggestions about formatting text into account! I'll run it past the team for review.

Unfortunately I've run out of space to respond! Please don't hesitate to email [email protected] to share any other thoughts or suggestions you may have!

Best wishes,
Samantha

Hi David,

Thanks so much for taking the time to review admation. We're sorry to hear that you're having this experience with us.

There have been various internal discussions around simplifying the ALL or ANY approval options. I've taken each of your comments into account and will definitely pass this feedback to the UX team.

Unfortunately your company doesn't utilise the custom documentation function within the system, but we'd love to provide additional support for you in the system wherever you need it. Please don't hesitate to email [email protected] for assistance if you ever need it. In the meantime, I'll track down one of the original training videos which should highlight your company's requirements for submitting through admation.

I'll be in touch shortly with a link to the file.

Best wishes,
Samantha

Hi Timothy,

Thanks for taking the time to review admation. We really appreciate your feedback!

We're sorry to hear about your experience with briefs. However, you'll be pleased to know that briefs created in admation are customisable. I'd recommend talking to your team about what specific changes you'd like to make and we could definitely look into pushing those changes through for you.

If there are any additional issues that keep popping up or if you have any suggestions on improving the platform, please don't hesitate to email our support team at suppo[email protected] and we can get those things noted down for you.

Best wishes,
Samantha at Admation

Hi Christina,

We are so glad you're enjoying our approvals functionality. We take your feedback on board and do understand that slow load times can be frustrating, we are continuously working to improve the efficiency of the platform. Any other suggestions will be welcomed at [email protected] . Thank you.

- Simple Marketing Team.

Hi Sylvia,

Thank you for your recent review of admation. We really appreciate the feedback.
Sylvia, our team is aiming to have the ability to subscribe to your admation calendar available in the next 6 to 9 weeks. Currently, admation users are able to subscribe to Project Dates, Away Days, Meetings and Approval Deadlines, and we believe our users should also be able to subscribe to their Tasks.
Regarding how tasks are displayed, on the Tasks page there is a List and Calendar view option available under the 'My Tasks' section. Please feel free to contact our friendly Support Team who can provide you with any additional help or information.

Many Thanks, Admation Support Team.

Hi Olivia,

Thanks for your honest review. We're glad to hear that you're enjoying the levels and feedback tracking functionality. We really appreciate your suggestions because they can help us improve the platform!

We'll continue to monitor bugs and downtime across the system. Is there any particular workflow you're using when these occur?

I'll also chat to our UX team about reducing the number of clicks in the system. Hopefully we can iron out a few of those issues in the system for you!

Best wishes,
Samantha

Hi Haylee,

Thanks for taking the time to review admation! We're glad that you're enjoying use of the platform to review and approve your creative marketing material.

The final nature of approving or requesting changes on artwork can be both a blessing and a curse, at times! But we've decided to keep it this way for data integrity purposes, and to minimise human error when designers come to create artwork revisions from the feedback they've received.

Should you require further changes after you've submitted your feedback, the best way is to message the submitter in the system, asking them to upload another revision of artwork.

It might be handy to know that you can also edit approvers within admation once your artwork has been sent off for approval.

If you have any further questions or if you'd like to chat about this one in more detail, please email us at [email protected]

Thanks!
Best wishes,
Samantha

Hi Amy,
Thank you for your constructive feedback. We would like to inform you that admation has undergone some improvements since you last provided your feedback, namely optimising page load times and improving our zoom feature.
We are continuously implementing new features to admation. The suggestions you have made have been noted and conveyed to the development team.
Our product support team will be in contact with you with regards to turning off daily revision reports. Many Thanks,
Admation Support Team

Hi Candice,

Thanks so much for taking the time to review admation! We really appreciate your feedback, and we're glad that you're enjoying our Batch Review functionality.

Thank you for bringing this to our attention. We'll continue to monitor these dropout issues for you. In the meantime, we recommend using the 'Save for Later' function, ensuring that brief information is saved to minimise data loss. You may also find that clicking the 'Save for Later' also minimises the occurrence of that 60 minute time out. We recommend that you try it out and let us know how you go! Thanks.

Best wishes,
Samantha

Hi Cate,

So sorry to hear that your experience with admation hasn't been so great!

We've recently welcomed a new UX Designer onto our team who will be tasked with tidying up a few of those procedural issues (and extra clicks) for you over the next few months. Please keep an eye out for these changes!

If there's anything we can do to assist in the meantime, please don't hesitate to get in contact with us via [email protected].

Best wishes,
Samantha

Hi Jaeda,

We're sorry to hear about your experience. It sounds like you have a few ideas to pass onto us though! We'd really like to hear your suggestions for improvement. Are you able to email these through to [email protected]? We'd love to make the process a lot easier for you to use. Looking forward to hearing from you!

Best wishes,
Samantha

Hi Emily,

Thanks so much for taking the time to review admation! We really appreciate your feedback and are glad that you're enjoying the version control option available via the system. It's definitely much easier than sifting through your emails for hours on end to track changes!

There is an option to edit approvers after you've sent something out for review, but I'll pass on your suggestions to see if there's anything we can improve on here.

If you require any assistance, please don't hesitate to email [email protected] for extra help!

Best wishes,
Samantha

Hi Judith,

Thanks for taking the time to review admation! We really appreciate your feedback. It's great that you've found your feet in the system. I'll definitely pass your comments back to the UX team to review the process for first-time users.

If you ever require any assistance, please don't hesitate to email our support team via [email protected]!

Best wishes,
Samantha

Hi Mollie,

What an amazing review! We always love to hear that users are having positive experiences with our platform. If you have any specific suggestions around improved usability, we would love to hear them at [email protected]. Thank you.

- Simple Marketing Team.

Hi Madeleine,

I'm glad that you're enjoying your use of the admation platform! The compare function really is a great tool, isn't it!

I definitely get that it can be quite time-consuming to allocate those deliverable types one by one. I can see that your review date was quite some time ago, but there is an option in the system to Batch Edit the deliverable type when you're uploading multiple files.

I'd recommend getting in touch with our support team via [email protected] to learn more about the batch editing. I really hope this helps to save you some time when uploading files!

Happy Productivity,
Samantha

Hi Jarrah,

Thanks so much for reviewing admation! We're glad that you're enjoying the ability to house creative work and feedback in the system!

I am aware of options to remember passwords in Chrome. However, for instances where you will be away from your computer for an extended period of time, I would recommend saving your comments before leaving your desk to avoid data loss!

If you have any further issues, please don't hesitate to email our support team for further assistance.

Thanks so much!
Samantha

Hi Michelle,

Thanks for taking the time to review admation! We're sorry to hear about your troubles using the system. I've just had a chat to our Lead UX Developer about your usability issues with submitting and reviewing documents. I've walked him through the process you're outlining and have indicated where your pain points may be. Your suggestions are now with that team for review. If there's anything else we can do for you in the meantime, please don't hesitate to email your suggestions through to [email protected]!

Best wishes,
Samantha

Hi Rifqa,

Thanks for taking the time to review admation! We really appreciate your feedback. It sounds really bizarre that comments are going missing! If this continues to occur, please don't hesitate to email the Job ID through to [email protected] and we'll endeavour to determine the source of the problem for you!

Each month we launch a new release in the admation platform with various improvements and bug fixes in the system hence the changes you may see! If you'd like to learn more about our monthly releases, there's a section on our Help website detailing each of these changes!

Please don't hesitate to get in touch if there's anything we can do to assist!

Best wishes,
Samantha

Hi Jessa,

Thanks for taking the time to review admation! We're glad that you're enjoying communicating with your team using the platform.

Ad Storage is related to final advertisements that have been reviewed, approved and finalised in the system. The asset library usually includes things like logos, imagery etc that might form part of a final ad.

Recent projects refers to the last dozen or so items that you've clicked into on admation. Looking into your account, it looks like you have a permission level set to "View All Projects". In that case, it might help to use the filters under the In Progress list to search through your projects instead. I hope this helps to clear things up!

We'll definitely take your request on 'My Projects' for managers into account too. Thanks for this suggestion we really appreciate you providing feedback on ways to make the system better for all users!

Happy Productivity,
The admation team.

Hi Anjela, great response and thank you for your feedback. Our support and training team will reach out to you. In the meantime you can view training videos in our knowledge repository at the following link https://support.admation.com/hc/en-us and please send any suggestions to ma[email protected]. Thank you - Simple Marketing Team