Kukui

4,7 (75)
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Plataforma todo en uno para talleres de reparación de automóviles.

Calificación general

4,7 /5
(75)
Relación calidad-precio
4,6/5
Funciones
4,6/5
Facilidad de uso
4,7/5
Asistencia al cliente
4,8/5

96%
Un ha recomendado esta aplicación
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Opiniones de 75

Linda
Calificación general
  • Sector: Automoción
  • Tamaño de la empresa: 11-50 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Love it . Easy to navigate.

Revisado el 1/9/2017

It makes it easy to do our job if we aren't worrying about the web site . Reviews, follow up call...

It makes it easy to do our job if we aren't worrying about the web site . Reviews, follow up call Ect...

Puntos a favor

We love the follow up tab. It helps us navigate our call center with less busy work . We are able to pull all
Sorts of reports for making our necessary follow calls .

Puntos en contra

Some things we don't use yet . More if a time issue in our end we are busy and have to pick what we actually use right now

Bob
Calificación general
  • Sector: Automoción
  • Tamaño de la empresa: 2-10 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

The all in one pricing makes their services complete for clients, no EXTRA fees!

Revisado el 31/8/2017

Better tracking of customer data. regular sessions with our rep keeps us on top of our information.

Better tracking of customer data. regular sessions with our rep keeps us on top of our information.

Puntos a favor

The software keeps our web presence maximised and the customer service allows us to understand the process.

Puntos en contra

The exchange rate for Canadian clients hurts. Perhaps opening a Canadian office would make your product much more attractive to potential Canadian clients. This is the only "con".

james
Calificación general
  • Sector: Automoción
  • Tamaño de la empresa: 2-10 empleados
  • Software usado Semanalmente durante 6-12 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 6.0 /10

Still hoping I made the right choice.

Revisado el 5/9/2017

Phone call monitoring, dashboard and coupon changing. postcard campaigns are nice.

Phone call monitoring, dashboard and coupon changing. postcard campaigns are nice.

Puntos a favor

Phone call recording. Quick access to changing things like coupons on my website. The dashboard can be helpful to check thing like car count and average ticket.

Puntos en contra

The only phone calls that get recorded are their tracking numbers calls. So if you need to review
a call you can only do it they call one of the numbers Kukui puts out. I needed it from a call that was on a original line and it was very disappointing.

Tucker
Calificación general
  • Sector: Automoción
  • Tamaño de la empresa: 2-10 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Kukui provides so much more than a website. The entire platform is amazing.

Revisado el 8/9/2017

It is an integral tool in assessing our customer base, phone calls, leads, ROI, web-site, coupons,...

It is an integral tool in assessing our customer base, phone calls, leads, ROI, web-site, coupons, communication..... This web-site and platform does almost everything.

Puntos a favor

The dashboard is a tangible tool to help me maintain my customer base, improve performance, measure profitability.

Puntos en contra

I would like to be able to text updates to individual customers while their car is being serviced or repaired.

Alex
Calificación general
  • Sector: Automoción
  • Tamaño de la empresa: 2-10 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

great source to take care of our website without any worries

Revisado el 8/3/2018

pretty good so far, the only challenge so far is just that we changed our representative, and we...

pretty good so far, the only challenge so far is just that we changed our representative, and we have been very happy with our current one

Puntos a favor

Our website looks very nice and is user friendly, exactly what we are looking for. We get to pick and choose what we want and they design, and even coupons. Very happy with this service.

Respuesta de Kukui

Hi Alex
Thanks for trusting Kukui with your website.

Chris
Calificación general
  • Sector: Automoción
  • Tamaño de la empresa: 51-200 empleados
  • Software usado A diario durante Más de un año
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 9.0 /10

Responsive team

Revisado el 7/9/2017

In depth marketing reports and the data. The ability to tweak offers and update simply.

In depth marketing reports and the data. The ability to tweak offers and update simply.

Puntos a favor

Adaptability. I love that we can make changes immediately that reflect the operational enhancements. New pictures, hours of operation etc. Adaptability. I love that we can make changes immediately that reflect the operational enhancements. New pictures, hours of operation etc.

Puntos en contra

Have discovered some mapping inconsistencies that should not have happened for the length of time until my discovery.

Yeisy
Calificación general
  • Software usado A diario durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente

Overall good quality

Revisado el 6/9/2017

Puntos a favor

Customer database is easy to understand, maintenance scheduling and vehicle tracking are a great to use.

Puntos en contra

It would be helpful to see a much more interaction with Google, yelp and other review based sites. The reviews i receive from the website are great but they not influence new clients like Google or yelp.

Jennifer
Calificación general
  • Sector: Automoción
  • Tamaño de la empresa: 2-10 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Kukui has been a wonderful tool to help manage and get the most out of our business.

Revisado el 31/8/2017

Easy to access and understand data, clean design, helpful and friendly staff.

Easy to access and understand data, clean design, helpful and friendly staff.

Puntos a favor

It is easy to use, has great graphs and charts full of helpful information, and the staff is very friendly and attentive.

Puntos en contra

I wish they could integrate more of my shop's operating system, however each month they add more features and integration.

GINA
Calificación general
  • Sector: Automoción
  • Tamaño de la empresa: 2-10 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

KUKUI IS VERY EASY TO USE AND NAVIGATE.

Revisado el 6/9/2017

BEING ABLE TO TRACK OUR CUSTOMERS NEEDS AND UPDATE THEM WHEN SERVICES ARE UPCOMING AND NEEDED. ALSO...

BEING ABLE TO TRACK OUR CUSTOMERS NEEDS AND UPDATE THEM WHEN SERVICES ARE UPCOMING AND NEEDED. ALSO SEEING WHERE OUR NEW CUSTOMERS ARE BEING GENERATED FROM.

Puntos a favor

THE DASHBOARD THAT UPDATES ME ON OUR PERFORMANCE MONTHLY GOALS. ALSO THE MISSED LEADS SECTION TO MAKE SURE WE DON'T EVER LET A MISSED EMAIL OR PHONE CALL SLIP THROUGH.

keith
Calificación general
  • Software usado A diario durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 9.0 /10

Kukui is a great source of customer relationship building and correspondence

Revisado el 6/9/2017

Customer retention

Customer retention

Puntos a favor

the ease of use and the ability to stay in close contact with my customers in regard to scheduling and services

Puntos en contra

I don't really have any , the schedule could maybe be a tad bit better if it were able to let the customer know when certain slots are full

Eric
Calificación general
  • Sector: Automoción
  • Tamaño de la empresa: 2-10 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Everything in one package. Easy to use, great dash board.

Revisado el 31/8/2017

better work flow, better web site

better work flow, better web site

Puntos a favor

Have someone who knows what to do helping you out, You get a great return on your investment. Great website.

Puntos en contra

Have to make sure when changing prices that all, post cards e-mails, reminders are updated at same time

Nikki
Calificación general
  • Software usado A diario durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente

We LOVE Kukui!

Revisado el 28/8/2017

Puntos a favor

Kukui is easy to use! The team at Kukui is great to work with and extremely well versed not only in websites and SEO work but also what works in the automotive industry! I highly recommend!

Respuesta de Kukui

Thanks Nikki

Brent
Calificación general
  • Software usado A diario durante Más de un año
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente

The one time putting all your eggs in one basket pays off!

Revisado el 31/8/2017

Puntos a favor

Bundling all your marketing data into one dashboard makes it so easy. Margie is great! I enjoy going over our data monthly with her help. After trying other options this is the best!

Puntos en contra

It does so much I forget about some features. I am not good at marketing so creating emails to generate interest is not my favorite.

chris
Calificación general
  • Sector: Automoción
  • Tamaño de la empresa: 11-50 empleados
  • Software usado A diario durante 6-12 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 9.0 /10

so far my experience with kukui has been very positive.

Revisado el 7/9/2017

We can get a quick overview of our performance compared to previous performance. The ability to...

We can get a quick overview of our performance compared to previous performance. The ability to sit down with our service writers and let them hear themselves on phone calls has made huge improvements in how they work with customers on the phone.

Puntos a favor

the customer support is great. the amount of data that is readily available in an easy to digest format is great.

Puntos en contra

switching from panel to panel can be slow and unresponsive at times. refreshing the page helps. I can't think of anything else at the moment.

Kevin
Calificación general
  • Software usado A diario durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente

My shops were early adopters to the Kukui platform. I can imagine life without Kukui!

Revisado el 31/8/2017

Puntos a favor

The information on the dashboard allows my management team to make clear, accurate decisions on how we spend our marketing dollars.

Dave
Calificación general
  • Software usado A diario durante Más de un año
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente

Very robust site and helpful staff.

Revisado el 31/8/2017

Puntos a favor

The ability to track the phone call to the sale and to be able to hear the phone conversations. Staff is very accommodating

Puntos en contra

It's a lot to learn. But that's a good thing too! It's dependant on emails exclusively for customer contact.

Melissa
Calificación general
  • Software usado A diario durante 6-12 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente

My representative is very attentive and is always available.

Revisado el 6/9/2017

Puntos a favor

Dashboard is easy to navigate. I love how I can measure success of certain campaigns by using the filters. Also, listening to our phone calls has really helped to train our staff how to turn leads into customers.

Puntos en contra

I would like to be able to upload photos onto the website myself. Other than that, there really isn't anything I would change about the product /service

Dion
Calificación general
  • Software usado Semanalmente durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente

We use it for so many different things, and it helps with customer management so much.

Revisado el 31/8/2017

Puntos a favor

I like the scheduling functions and the ability to listen to recordings. It helps to manage my staff and customers. The ability to track all of the data and run reports is useful, as well.

Puntos en contra

The dashboard is a little difficult to navigate, but operable. I would prefer if there was an easier way to do rescheduling if an appointment is not available.

Paula
Calificación general
  • Sector: Automoción
  • Tamaño de la empresa: 2-10 empleados
  • Software usado Semanalmente durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

We are very happy with Kukui especially with the customer service.

Revisado el 31/8/2017

new customers. Ease in reaching out to existing customers.

new customers. Ease in reaching out to existing customers.

Puntos a favor

since I am not terribly experienced with these programes it is important that it be easy to use and understand. I find Kukui to be a great fit for our shop.

Puntos en contra

there have been a few times i would like more ease with texting directly from the program, otherwise I can't think of any negatives.

Bonnie
Calificación general
  • Software usado A diario durante Más de un año
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente

Love my experience with Kukui.

Revisado el 6/9/2017

Puntos a favor

Every member of the staff which I have met has turned to a friendship. I especially love customer rep.

alex
Calificación general
  • Software usado Semanalmente durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente

Great to work with, good communication

Revisado el 6/9/2017

Puntos a favor

User friendly, easy to use software, easy on the eyes, customers like the look of our website, easy to get reviews.

Puntos en contra

not easy to decide a design plan with all the options you give to us for the website. but that's not really a bad thing

Jeff
Calificación general
  • Sector: Automoción
  • Tamaño de la empresa: 2-10 empleados
  • Software usado Mensualmente durante 6-12 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Haven't been disappointed once.

Revisado el 31/8/2017

We needed to update our marketing from the 90's to the new century. Kukui was the perfect solution...

We needed to update our marketing from the 90's to the new century. Kukui was the perfect solution to get us doing the things we need to do to get ourselves in front of today's customers.

Puntos a favor

I love the all in one aspect. There is so much SEO and Marketing help all in one simple service. The customer support has been perfect. My questions are resolved quickly and professionally. I was originally worried that there was a lot of over promising, and I would experience a lot of under delivery. This has not been the case. I am very happy with Kukui, and I would definitely recommend the service

Puntos en contra

There are a few features that i would like to see integrated, or made a little easier to use. But for the most part, I don't have any complaints. Oh, I would like to see this product in other industries. I work for more than one business and wish I had this for my other businesses.

Derek
Calificación general
  • Sector: Automoción
  • Tamaño de la empresa: 2-10 empleados
  • Software usado A diario durante 1-5 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 9.0 /10

Kukui helps get business in the door, and continues to monitor sales as business grows.

Revisado el 31/8/2017

Increased sales and customer car count.

Increased sales and customer car count.

Puntos a favor

The page layout is good. Software supplies good information, and e-mail notification when someone makes an appointment, which is very helpful.

Puntos en contra

The software takes a while to update the numbers on sales and other statistics. Some of the features are kind of glitch. But the main functions are very usable.

Rob
Calificación general
  • Sector: Automoción
  • Tamaño de la empresa: 2-10 empleados
  • Software usado Semanalmente durante 1-5 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 9.0 /10

Overall a great interactive system! Keeps us in touch with clients and them with us!

Revisado el 5/9/2017

Reviews, follow-up and appointment reminders for clients, a top web presence and being able to...

Reviews, follow-up and appointment reminders for clients, a top web presence and being able to review customer phone calls.

Puntos a favor

Integration with Protractor is excellent for follow ups! The dashboard is always good to look at but most of all, the review area is awesome and allows interaction! The phone call listen back tool is neat for reviewing past customer service experience as well

Puntos en contra

No real negatives, the cost is the only thing that takes some adjusting too as it is much more then we've ever paid for web services. In saying this, we are getting more value then ever before and it seems to be helping with the overall business experience for our clients!

Daniel
Calificación general
  • Sector: Automoción
  • Tamaño de la empresa: 11-50 empleados
  • Software usado Semanalmente durante 1-5 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Everything has been awesome with Kukui

Revisado el 31/8/2017

Puntos a favor

Dashboard is great you hit a lot of the KPI's . I also like the top% on each KPI. The call recording nice feature.

Puntos en contra

There is a lot of info to look at hard to focus on key items. I'm sure over little time be easy.