Opiniones de Tall Emu CRM

Inventory Management & Quoting process are extremely well done

Setting up the software is pretty tedious and support access can be limited for any questions outside of the help forums. MYOB integration could have more in-depth information considering it is a MYOB product.

how easy it is to set up and use, it has wide range of options and suits my need perfectly

there isn't much I don't like about tall emu CRM, but the things I don't like are more luxury things to make doing my job easier, but staff are wonderful and looking at fixing it.

Huge list of features for price, and local support is excellent value.

Many teething issues arose during the MYOB era of Tall Emu however these issues are generally being resolved.

Intuitive and looks after the small things, Great customer service

that it took me so long to find it, we tried other systems from low cost to high cost and have not found anything to compere.

Once set up is a one stop program to integrate all sales aspects of the business business.

Tech Support got very poor few a few months while under the control of MYOB.
Also can be a little clunky to set up and customise at times.

I like the fact that since getting the company back from MYOB how helpful [sensitive content hidden] has been himself as well as the other people working very closely with the customer who were having problems

The initial confusion to the software which was partly due to not having used a CRM before and also due to the lack of support when owned by MYOB

The price is what I liked because I'm a small business and having used CIN7 in my last company I didnt have the cash flow for that.

Customer support and training is ridiculous, 2 hours of training for $600 is the worst deal you can imagine. Nothing is easy in this software and is laboriously hard to navigate when imputing in inventory items. Changing the look of your invoices requires you to have an in-depth knowledge of word and nothing is simple.
I rang help numerous times with no answer, left messages, wrote emails and got nothing for at least a week.
Dont touch this with a badge pole

The onshore team based in Sydney were very knowledgeable and keen to assist where possible. Tall Emu has come a long way since we first started using it.

In inability to integrate with Xero was a majority hurdle for us. To my knowledge, this has now be fixed.

TE has most of the features that you would find in larger and much more expensive packages without the price tag. I am able to run my small business professionally and use the majority of the features each day.

Some of the capability is underdeveloped. I use the RFQ module extensively, but it is not quite supplier centric enough.

Amount of time spend learning Tallemu all wasted.

worst customer service and poor product knowledge by the customers service team.
Time consuming and frustrating because can't do day to day activities.

All in one platform - can do everything from quoting to inventory to a database of contacts

Timing for support - sometimes it takes 2+ days for a response to ticket items.

The customer service at this company is very good. They are responsive to all our questions at timely manner.

-The possibility of adding the weight per unit for each product, which would enable the automatic calculation of the weight of the order. (instead of adding weight in the product description).-alert option when a customer exceeds their credit limit. It is very essential to have a clear image of the customer prior to process the order.

As a company that works with MYOB AccountRight we really needed a CRM that would connect easily to this system. We found the connection between MYOB and Tall Emu to be seamless.

Migrating CRM’s is never a fun process but the customer support was there when the going got tough.As a data nerd I would like to be able to customise reports myself multiplying custom fields and reporting on them but this is frequently being updated so it’s possible it’s already been resolved.

The features they advertise are really great.

If you require any type of integration like Xero, stay clear. You will receive next to no technical support and be constantly palmed off with generic bot like responses. The support team pays little to no attention to your email and simply links you to online resources for you to go figure out issues on your own. To make things worse, they act as if it's your first time using a computer, which is disrespectful at the best of times, but rubs salt in the wounds when you've had to wait days for a response just to hear....... "refresh the connection try again".

Intuitive and very easy to use.
Connects readily and easily with accounting software (MYOB).
Proactive and prompt support team.
A lot of demonstration and detailed explanation videos on the website.

The Name (doesn't do the product any justice).
Being able to create your own reports, would be better than the standard pre-loaded reports.

The amount of adaptability within the programme itself, you can tailor some features without getting a programmer. Very easy to read not left hunting around and looking for things. Very well laid out without too much information and if you want that information you can drill down. The icons are grouped together with heading allowing to quickly find and use the functions. Consistency of the features between the different tabs making it very simple and easy to train team members. The ability to connect to other programmes and also the range of programmes.

Dashboard needs improving, we knows that's coming. Document Library needs to be more a windows functionality to make searching and saving documents easier, with trends of moving away from paper it would be to have this looked at.

After we have migrated data from myob I like the feel of it and look forward to further improvements over the whole plaform that help us manage the system

It can be glitchy every now and then with MYOB crossover. Also some of the information provided is hard to find re BOM`s and setting them up properley