Epos Now

3,6 (575)
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Sistema seguro de punto de venta electrónico (POS)

Calificación general

3,6 /5
(575)
Relación calidad-precio
3,4/5
Funciones
3,5/5
Facilidad de uso
3,6/5
Asistencia al cliente
3,4/5

62%
Un ha recomendado esta aplicación
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Opiniones de 575

ERIKA
Calificación general
  • Sector: Construcción
  • Tamaño de la empresa: 11-50 empleados
  • Software usado A diario durante 1-5 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 0.0 /10

NO LO COMPRES ES EMPRESA DE ESTADOS UNIDOS

Revisado el 19/3/2025

Ha sido horrible, me instalaron un tercer usuario que nunca me dijeron que tenia costo.. después de...

Ha sido horrible, me instalaron un tercer usuario que nunca me dijeron que tenia costo.. después de tantas llamadas y correos me dijeron que me reembolsarían... ha sido horrible

Puntos a favor

No lo contraten, para empezar en Mexico si quieres facturar la compra no emiten facturas solo recibos, las app "gratis" no funcionan, el programa esta en INGLES tienes que constantemente estarlo cambiando, cuando llamas servicio al cliente tardan en contestar y aveces te contestan en Estados Unidos no hablan español y te vuelven hacer esperar.. es una perdida de dinero

Puntos en contra

Tiene muchas desventajas.. NO SIRVE! sus app "gratis" no funcionan, este programa es de Estados Unidos y es funcional alla en su país.

Respuesta de Epos Now

Dear Erika,

We sincerely apologize for the difficulties you've encountered with our service, especially the language and invoicing issues. We understand how frustrating it must be to face delays in support and confusion regarding additional charges.

We would like to investigate your case further and ensure that we resolve these concerns. Please email us at [email protected] with your account details, and we will work to address the situation promptly.

Thanks again for your share,
Epos Now

Jordin
Calificación general
  • Sector: Comercio minorista
  • Tamaño de la empresa: Trabajador autónomo
  • Software usado A diario durante 1-5 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 0.0 /10

UN HORROR DE EMPRESA

Revisado el 4/1/2024

HORROR. HORROR. HORROR. EMPATÍA 0 CON UNA PEQUEÑA TIENDA QUE HA TENIDO QUE CERRAR POR PÉRDIDAS

HORROR. HORROR. HORROR. EMPATÍA 0 CON UNA PEQUEÑA TIENDA QUE HA TENIDO QUE CERRAR POR PÉRDIDAS

Puntos a favor

La falsedad de los comerciantes que lo promocionan

Puntos en contra

Si tienes pérdidas y cierras, recibes un castigo mensual de 102 €

Respuesta de Epos Now

Hello Jordin C,

Thank you for taking the time to leave a review. I am sorry to read your comments and to learn about your experience to date.

I am keen to help you resolve any outstanding issues.

please feel free to reach out to me and my team directly at [email protected].

Thanks again for your share,
EposNow

Lesly Estefani
Lesly Estefani
Calificación general
  • Sector: Alimentación y bebidas
  • Tamaño de la empresa: 2-10 empleados
  • Software usado A diario durante 1-5 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 0.0 /10

EL PEOR PUNTO DE VENTA

Revisado el 28/11/2023

No lo recomiendo en lo absoluto. No dan respuesta.

No lo recomiendo en lo absoluto. No dan respuesta.

Puntos a favor

He tenido la peor experiencia de compra y de uso con su equipo.

Puntos en contra

TODAS, no le dieron seguimiento alguno a mi compra. Fueron super irresponsables para darme solución.

Sebastian
Calificación general
  • Sector: Alimentación y bebidas
  • Tamaño de la empresa: 2-10 empleados
  • Software usado A diario durante 6-12 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 0.0 /10

Un gran error contratar epos now

Revisado el 2/10/2023

Pésima. Me arrepiento de haber contratado esto. Nunca contestan servicio a cliente, mienten con tal...

Pésima. Me arrepiento de haber contratado esto. Nunca contestan servicio a cliente, mienten con tal de vender.

Puntos a favor

Es fácil de usar ny al inicio es facil de implementar.

Puntos en contra

Servicio a cliente. SI tienes un problema, jamás lo podrás resolver, solamente te cobran en automático y nadie se hace responsable por los errores.

Damien Paul
Damien Paul
Calificación general
  • Sector: Alimentación y bebidas
  • Tamaño de la empresa: 2-10 empleados
  • Software usado A diario durante 6-12 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Helpful after sales

Revisado el 27/4/2024

From sales to after sales the service have been meeting my expectations. Their live chat environment...

From sales to after sales the service have been meeting my expectations. Their live chat environment is really helpful

Puntos a favor

I love the after sales offered by epos now they have 24 ×7 support which gives me confidence

Puntos en contra

I didnt dislike anything related to eposnow

Respuesta de Epos Now

Hello Damien Paul

Thank you for sharing your feedback with us! We're absolutely thrilled to hear that you received a fantastic service from us.

Knowing that our customers love our service brings us so much joy!

Your kind words will definitely be shared with the entire team.

If you ever have more to share or need assistance, feel free to reach out.

Thanks once again,
Epos Now

Alan
Calificación general
  • Sector: Alimentación y bebidas
  • Tamaño de la empresa: 11-50 empleados
  • Software usado A diario durante 1-5 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 1.0 /10

First review

Revisado el 5/2/2025

Not brilliant to start as above , till kept stopping

Not brilliant to start as above , till kept stopping

Puntos a favor

Looked good when we first looked at this

Puntos en contra

Set up was not brilliant as we had to manually do all systems ourselves

Respuesta de Epos Now

Hi Alan,

Thank you for your feedback. We’re sorry to hear that the setup process wasn’t as smooth as expected. Our team is always here to assist with setup and ensure your system runs seamlessly. If you’re still experiencing issues with the till, please reach out, and we’d be happy to help. We appreciate you choosing Epos Now and hope our system provides the cost savings and efficiency you need.

Best regards,
EposNow

Jason
Calificación general
  • Sector: Restaurantes
  • Tamaño de la empresa: 2-10 empleados
  • Software usado A diario durante 1-5 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 0.0 /10

Waste of time and $$$

Revisado el 4/3/2025

We got the system last August, after renovations we just got set up yet EPOs says were no longer...

We got the system last August, after renovations we just got set up yet EPOs says were no longer eligible for training, so now we are stuck with $800 worth of junk equipment with no way to get it set up to accept payments. This company is a scam, save your $ and buy something else

Puntos a favor

The price but you get what you pay for, pure junk equipment and garbage customer service, any positive reviews must have been written by friends and family

Puntos en contra

Lack of customer service and accountability

Respuesta de Epos Now

Dear Jason,

We’re sorry to hear about your frustration with your system setup and training experience. We understand how important it is to have the right support when getting started, and we regret that you’ve been left feeling unsupported.

We’d like to review your account and see how we can assist with your setup. Please email us at [email protected] with your account details, and we’ll do our best to help resolve this matter.

Thank you for your feedback, and we hope to have the opportunity to make things right.

Thanks again for your share,
Epos Now

Kevin
Calificación general
  • Sector: Comercio minorista
  • Tamaño de la empresa: 11-50 empleados
  • Software usado A diario durante 1-5 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 8.0 /10

Pleased with EPOS Now

Revisado el 19/12/2024

We were concerned about introducing an EPOS system as we thought it would be daunting for a number...

We were concerned about introducing an EPOS system as we thought it would be daunting for a number of our older volunteers. However, it has been pretty straightforward and all our volunteers are competently using EPOS Now.

Puntos a favor

We like the reporting function within Back Office. Having ready access to sales information is great. Also having next day settlement is helpful.

Puntos en contra

The time to set up the system was the biggest bugbear but this was to be expected when details of circa 1,500 items had to be uploaded.

Respuesta de Epos Now

Dear Kevin,

Thank you for taking the time to leave such a detailed review! We're delighted to hear that you’re pleased with the reporting function in Back Office and that features like next-day settlement are proving helpful. It’s great to know that the system has been straightforward for your volunteers, even for those initially hesitant—this is exactly the kind of feedback that inspires us.

We appreciate your patience with the setup process, especially given the volume of items uploaded. Your understanding means a lot, and we’re always here to assist with making things as seamless as possible.

If there’s anything further we can do to support you, please feel free to reach out.

Thanks again for your share,
Epos Now

James
Calificación general
  • Sector: Vino y licores
  • Tamaño de la empresa: 2-10 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 8.0 /10

Good value for money, and good support.

Revisado el 28/1/2025

Eposnow have always been quick to respond to support requests, which for me is the most essential...

Eposnow have always been quick to respond to support requests, which for me is the most essential element of our relationship.

Puntos a favor

Responsive support team when needed, and good value for money for the system in general.

Puntos en contra

Whilst the basic system works well out of the box, it's a little lacking in some areas without paid upgrades.

Respuesta de Epos Now

Dear James,

Thank you for your thoughtful review! We're pleased to hear that you find Epos Now to be good value for money and that our support team has been responsive when needed. Providing quick and reliable assistance is a top priority for us.

We appreciate your feedback regarding additional features and will share it with our team. If there’s anything else we can do for you, please don’t hesitate to reach out.

Thanks again,
Epos Now

Hazel
Calificación general
  • Sector: Restaurantes
  • Tamaño de la empresa: 2-10 empleados
  • Software usado A diario durante Más de un año
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Good Service

Revisado el 30/1/2025

[sensitive content hidden] went an extra mile to ensure my case was resolved and handled efficiently...

[sensitive content hidden] went an extra mile to ensure my case was resolved and handled efficiently . He understood my need for urgency and did his very best to escalate it.

Puntos a favor

Listened to my challenge, understood I needed assistance

Puntos en contra

There wasn’t any cons . Nothing I didn’t like

Respuesta de Epos Now

Hi,

Thank you for your kind words! We're delighted to hear that our team took the time to understand your challenge and provided the assistance you needed. It's great to know that our straightforward purchasing process met your expectations. We're always here to support you!

Best regards,
EposNow

Fouad
Calificación general
  • Sector: Alimentación y bebidas
  • Tamaño de la empresa: 2-10 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Excellent POS

Revisado el 30/1/2025

Excellent product and service specially the auto help chat

Excellent product and service specially the auto help chat

Puntos a favor

Easy to use and the reports good online support

Puntos en contra

A bit hard to create items but when you are used to itvit is fine

Respuesta de Epos Now

Hi Fouad,

Thank you for your positive feedback! We're thrilled to hear that you find our POS easy to use and appreciate the online support and auto-help chat. We understand that creating items can be a bit challenging initially, but we're glad to know that it becomes easier with experience. Your insights are valuable to us, and we’re continuously working to improve our services.

Best regards,
EposNow

Rajesh
Calificación general
  • Sector: Alimentación y bebidas
  • Tamaño de la empresa: 2-10 empleados
  • Software usado A diario durante Más de un año
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Really recommended

Revisado el 4/3/2025

Using more more than 1 and half year it’s really good

Using more more than 1 and half year it’s really good

Puntos a favor

Easy to use and good customer care too. Very helpful.

Puntos en contra

Till system is quite big for my shop. If it was a little small then it will be good

Respuesta de Epos Now

Dear Rajesh,

Thank you for your recommendation! We’re so pleased to hear that you find Epos Now easy to use and that our customer care has been helpful. It’s great to know you’ve had a positive experience for over a year and a half!

We appreciate your feedback about the till size and will certainly take it into consideration. If there’s anything else we can do for you, don’t hesitate to reach out!

Thanks again for your share,
Epos Now

David
Calificación general
  • Sector: Comercio minorista
  • Tamaño de la empresa: Trabajador autónomo
  • Software usado A diario durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Epos till very good

Revisado el 4/2/2025

Very helpful and understanding could wish for any more

Very helpful and understanding could wish for any more

Puntos a favor

How helpful they were can’t fault the lady i spoke to

Puntos en contra

Nothing all good really impressed with the service

Respuesta de Epos Now

Hi David,

Thank you for your kind words! We're thrilled to hear you had a great experience with our service and that our team was helpful. If you ever need any further assistance, we’re always happy to help!

Best regards,
EposNow

Michael
Calificación general
  • Sector: Comercio mayorista
  • Tamaño de la empresa: Trabajador autónomo
  • Software usado A diario durante Más de un año
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 2.0 /10

Stock in manage area

Revisado el 2/2/2025

Quite good apart from the above stock control issue

Quite good apart from the above stock control issue

Puntos a favor

Very accurate system , easy to use —

Puntos en contra

The fact you can’t control stock numbers in manage area
And see stock levels when you bar code an item

Respuesta de Epos Now

Hi,

Thank you for your feedback! We're glad to hear you find the system accurate and easy to use. We understand how important stock control is, and we appreciate your suggestion regarding managing stock numbers and viewing levels when scanning items. We'll share this with our development team for consideration. If there's anything else we can assist with, please let us know!

Best regards,
EposNow

Melissa
Calificación general
  • Sector: Comercio minorista
  • Tamaño de la empresa: 2-10 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Eposnow - a great system

Revisado el 7/8/2024

My experience with Eposnow has been very good. I have had a number of occasions where I have needed...

My experience with Eposnow has been very good. I have had a number of occasions where I have needed to call the helpdesk and every time, the person has solved my query easily and with patience.

Puntos a favor

Eposnow is very simple and easy to use but on the odd occasion that I do need assistance, the help desk are always on hand and quick to help.

Puntos en contra

I had a minor hiccough when I first joined and was not told about the need to have integrated card payments and subsequently incurred an unexpected charge. However, this was rectified.

Kasim
Calificación general
  • Sector: Comercio minorista
  • Tamaño de la empresa: 11-50 empleados
  • Software usado A diario durante Más de un año
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

The most comprehensive EPOS solution

Revisado el 5/8/2024

We was on an old EPOS and having upgraded to EPOS now allows me amazing insight into my business, I...

We was on an old EPOS and having upgraded to EPOS now allows me amazing insight into my business, I can see my busy periods, get comprehensive sales reports, stock reports and instantly add products across my stores.

Puntos a favor

The most comprehensive EPOS solution for retailers. Cloud data and live sales on your app which by the way is equally as good. I have seen a fair few and this is by far the market leader.

Puntos en contra

I've personally had a bit of bad luck with printers, but thankfully I took the care plan which allows me to warranty my equipment no quibble and quickly.

Kalawna
Calificación general
  • Sector: Bienes de consumo
  • Tamaño de la empresa: 2-10 empleados
  • Software usado A diario durante 1-5 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 5.0 /10

Epos is Getting there.

Revisado el 22/4/2024

I'm critical about their POS but after transferring to a more suitable POS for my type of business...

I'm critical about their POS but after transferring to a more suitable POS for my type of business I returned to Epos as they have far superior customer service and the system is easier to use.

Puntos a favor

The Cost is superior, they have 24/7 support, once they have finished with their programming I'd have to say it will be fantastic.

Puntos en contra

The scanner and the lack of apple compatibility.

Alternativas consideradas

Shopify

Razones para elegir Epos Now

I liked the old inventory system you had that you could look at each product group and see the breakdown of products sold. The cost! I'd love to see you bring back the old way of looking at products. It was superior.

Razones para cambiar a Epos Now

Customer service, familiarity and cost.

Respuesta de Epos Now

Hello Kalawna,

Thank you for sharing your feedback with us! We're absolutely thrilled to hear that you received a fantastic service from us.

Knowing that our customers love our service brings us so much joy!

Your kind words will definitely be shared with the entire team.

If you ever have more to share or need assistance, feel free to reach out.

Thanks once again,
Epos Now

Amber
Calificación general
  • Sector: Ocio, viajes y turismo
  • Tamaño de la empresa: 51-200 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Always the best service

Revisado el 7/8/2024

Our charity has been working with EPOSNOW for years and they continue to improve their services and...

Our charity has been working with EPOSNOW for years and they continue to improve their services and engagement consistently. Really happy customer who will not be persuaded to go anywhere else 😍

Puntos a favor

My ticket was picked up within the hour and a phone made and problem resolved instantly. Knowledgable staff and efficient customer service.

Puntos en contra

I couldn’t use our back office is not working as an excuse not to do the work I needed to do because they fixed the problem I had so quickly!!

Alternativas consideradas

Epom

Razones para elegir Epos Now

Better pricing structure, better customer service, local

Software anterior

Aloha EPOS

Razones para cambiar a Epos Now

Customer service, pricing structure and local business
Natalie
Calificación general
  • Sector: Alimentación y bebidas
  • Tamaño de la empresa: 2-10 empleados
  • Software usado A diario durante 1-5 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Amazing service

Revisado el 19/12/2024

Great, so happy to help, willing to go over everything a few times to make sure I understand...

Great, so happy to help, willing to go over everything a few times to make sure I understand everything and take there time explaining.

Puntos a favor

So happy to help and will take it slow to explain everything to you and just go out there way to help.

Puntos en contra

Delivery can be a bit slow.
Apart from that nothing.

Respuesta de Epos Now

Dear Natalie,

Thank you for your amazing feedback! We're thrilled to hear that our team’s willingness to take the time to explain everything and ensure clarity has made your experience so positive. Providing patient and thorough support is something we take pride in.

We appreciate your understanding regarding delivery times and will work on improving that aspect. It’s fantastic to know that Epos Now’s features and ease of use stood out for you when compared to alternatives like SumUp.

If there’s anything else we can assist you with, please don’t hesitate to let us know.

Thanks again for your share,
Epos Now

James
Calificación general
  • Sector: Comercio minorista
  • Tamaño de la empresa: 2-10 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Epos or no Epos

Revisado el 22/7/2024

One word excellent , i even recomend this system to friends .

One word excellent , i even recomend this system to friends .

Puntos a favor

The system is extreamly easy to use and any problems the staff are only at the end of the phone .

Puntos en contra

There wasnt much to dislike everything works how it should and when it should , the

Respuesta de Epos Now

Dear James L,

We are sincerely grateful for your feedback!
Hearing about your positive experience with us fills us with joy.

Your kind words mean the world to us and will be shared with the entire team.

If there's anything else you'd like to share or if you need further assistance, please don't hesitate to reach out.

Thank you once again for choosing Epos Now.

Best regards,
Epos Now

Manik
Calificación general
  • Sector: Hostelería
  • Tamaño de la empresa: 2-10 empleados
  • Software usado A diario durante 1-5 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 0.0 /10

100% not recommended to small business - Poor customer service - Slow payment receiving system...

Revisado el 16/1/2025

Overall experience is very poor system built, Poor customer service, and not supporting for small...

Overall experience is very poor system built, Poor customer service, and not supporting for small business.

Puntos a favor

sale report like everyone but that's special.

Puntos en contra

Everything about EPOS NOW.
Time is crucial for small business. Payment receiving from customer is very slow and there are all other factors.
- Poor customer service
- No reliability of customer support
- Build system that works very slow and take close to 2 minute to take a payment.
- EPOS NOW is 100% SLOW PROCESSING SYSTEM AND WE NEVER RECOMMEND TO ANY ONE OF OUR CIRCLE.
- No proper communication from customer support team if we raise complaint.
- they're operating from UK and don't get surprised that delay on communication or any support.
- Though set payment close time according business requirement, your payment will be always different from what you make.

100% not helpful company.

Respuesta de Epos Now

Hi Manik,

We’re truly sorry to hear about your experience. This is not the level of service we strive to deliver, and we deeply regret any inconvenience caused. At EposNow, we are committed to ensuring that all our customers' needs are met efficiently and that our systems support your business operations seamlessly.

We understand how crucial time and reliable support are for small businesses, and your feedback highlights areas where we can improve. To address your concerns directly and resolve the issues you’ve encountered, we kindly ask you to email us with your details at [email protected]. Our dedicated team is eager to investigate further and provide the assistance you deserve.

Thank you for bringing this to our attention—we are here to make things right.

Best regards,
EposNow

Stacey
Calificación general
  • Sector: Servicios para el consumidor
  • Tamaño de la empresa: 2-10 empleados
  • Software usado A diario durante 6-12 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 0.0 /10

The worst company I’ve ever seen

Revisado el 19/7/2024

I would never recommend this company. The customer service I’ve experienced has been a joke, no...

I would never recommend this company. The customer service I’ve experienced has been a joke, no refund 7 months into contacting them about it, absolutely no help. Closed my ticket without issuing the refund, I attached bank statement proofs of the money they took from me and there has been absolutely no help giving me back my €113, the worst I’ve ever seen in my life. How a successful company can take €113 off of a small business, not even send the product I was charged for and still not giving my money back after receiving proof? Unsure how this is even sustainable. Robbing from small businesses, absolutely disgusting and shocking behaviour. How many customer service representatives have to send it on higher to get a refund? I would never recommend epos now to anyone.

Puntos a favor

Nothing. There has been no help given to us at all.

Puntos en contra

Epos now scammed me out of money. I purchased a full bundle in January for €113 and never received the till, now 7 months later I’m contacting them every day for my refund and being passed around like a spare part with absolutely NO help from anyone of them.

Respuesta de Epos Now

Dear Stacey D,

Thank you for taking the time to share your feedback. We are deeply sorry to hear about your experience and understand how frustrating and disappointing it has been for you. We genuinely appreciate your patience and would like to assure you that we take your concerns very seriously.

It is concerning to learn about the difficulties you've faced in obtaining your refund and the lack of assistance you have received. This is not the level of service we strive to provide, and we sincerely apologize for the inconvenience and stress this has caused.

We want to assure you that we are committed to resolving this matter for you. Please email us at [email protected] with your details and any relevant documentation. Our dedicated team will prioritize your case to ensure a swift resolution.

Thank you for bringing this to our attention. We value your feedback as it helps us improve our services and support.

Best regards,

EposNow

Usuario verificado
Calificación general
  • Sector: Música
  • Tamaño de la empresa: 2-10 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 9.0 /10

All in All a good service

Revisado el 18/12/2024

pretty good, not experienced other systems but don't feel the need to move on.

pretty good, not experienced other systems but don't feel the need to move on.

Puntos a favor

Simple to use and easy to contact support if things go wrong

Puntos en contra

connection between till and card reader occasionally drops out and resetting the machine takes time when you have a bar full of customers wanting served

Respuesta de Epos Now

Dear Customer,

Thank you for sharing your feedback! It’s great to know you find our system simple to use and support accessible when needed. We truly value your input regarding the occasional connection issues with the card reader and appreciate your patience. Your insights help us continually refine and improve our services.

It’s wonderful to hear you’re satisfied overall and see no need to explore other systems. We're here to support you every step of the way!

Thanks again for your share,
Epos Now

Stacey
Calificación general
  • Sector: Comercio minorista
  • Tamaño de la empresa: 2-10 empleados
  • Software usado A diario durante Más de un año
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 0.0 /10

Service is horrendous

Revisado el 11/7/2024

I wouldnt recommend after dealing with this company, good product,good sales and set up, doesnt...

I wouldnt recommend after dealing with this company, good product,good sales and set up, doesnt make up for the absolutely terrible customer service when there is a problem.

Puntos a favor

Nice looking product, modern set up looks good on counter.

Puntos en contra

customer service at your company is a joke, just pass the problem from person to person until the customer gives up calling?.. not sure why the customer service department of your company even exists because resolving issues efficiently and in a timely manor is impossible when getting passed from person to person and nothing gets done,if it wasnt so frustrating it would be funny your literally paying staff to answer a phone, apologise for the problem say they will fix it asap and then that request goes absolutely no where, repeat this process 50 times until you lose your mind and still problem wont be resolved.

Respuesta de Epos Now

Hello Stacey S,

Thank you for taking the time to leave a review.

We are sorry to read your comments and to learn about your experience to date.

We are keen to further investigate and aim to put things right, but we have been unable to find an account matching the details you have provided.

If you still wish to discuss your review, please feel free to reach out to me and my team directly at [email protected].

We look forward to hearing from you.

Many thanks,
Epos Now

Dafydd
Calificación general
  • Sector: Hostelería
  • Tamaño de la empresa: 2-10 empleados
  • Software usado A diario durante Más de un año
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 9.0 /10

Crosville Club

Revisado el 27/6/2024

[sensitive content hidden] brilliant sorted everything out easy to talk to.with out people like...

[sensitive content hidden] brilliant sorted everything out easy to talk to.with out people like [sensitive content hidden] I think companies can loose business.
My experience was 10/10

Puntos a favor

I spoke with [sensitive content hidden] about payment for the till which I thought was incorrect.He went through everything with me and explained in a way I could understand and the reasons for this he made me feel comfortable and valued .Wish everybody I spoke with on the phone had his attitude a credit to your company.

Puntos en contra

The only thing I found difficult was getting to right department on the phone to many numbers confusing.

Respuesta de Epos Now

Dear Dafydd,

We are sincerely grateful for your feedback! Hearing about your positive experience with us fills us with joy.

Your kind words mean the world to us and will be shared with the entire team.

If there's anything else you'd like to share or if you need further assistance, please don't hesitate to reach out.

Thank you once again for choosing Epos Now.

Best regards,
Epos Now