Gladly

Gladly es una plataforma de atención al cliente basada en la nube.

Calificación general

4,8 /5
(121)
Relación calidad-precio
4,9/5
Funciones
4,8/5
Facilidad de uso
4,9/5
Asistencia al cliente
4,9/5

99%
Un ha recomendado esta aplicación
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Opiniones de 121

sarah silberstein
Calificación general
  • Sector: Comercio minorista
  • Tamaño de la empresa: 201-500 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Glaldy is your best bet!

Revisado el 29/9/2022

10/10

10/10

Puntos a favor

I've used a number of help desks in my 10+ years in the field of customer service. Gladly is the most user friendly platform that facilitates easy communication between myself and clients. I love the merging feature and enjoy the ease of having all communication for one customer in one 'conversation'. The canned actions are great too! Work smart, not hard!

Puntos en contra

can't fault gladly - so far i have not had any issues with the platform at all

Tracee
Calificación general
  • Sector: Comercio minorista
  • Tamaño de la empresa: 10.000+ empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 9.0 /10

Glad to use Gladly!

Revisado el 29/12/2022

I love that all channels feed into this one location so you have all ways that a customer has...

I love that all channels feed into this one location so you have all ways that a customer has reached out all in one profile and the more you build the profile the better it works and is more helpful to support staff and most importantly the customer!

Puntos a favor

The ability to have the customer as the focus and centralized around them is fantastic, it is the best system for customer support that I have used in 20 years

Puntos en contra

The ONLY complaint I have is how pending tasks sometimes do not show over in the left hand side of your inbox and the green notification bars that show at the top of the program block out some of the important information of the customer that you are currently working on

Laura
Calificación general
  • Sector: Muebles
  • Tamaño de la empresa: 10.000+ empleados
  • Software usado A diario durante Más de un año
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 5.0 /10

Good

Revisado el 14/1/2022

Puntos a favor

Easy to get information and view the messages

Puntos en contra

Customer not able to see us writing them back

Jane
Calificación general
  • Sector: Ropa y moda
  • Tamaño de la empresa: 501-1.000 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Highly Recommended

Revisado el 18/1/2023

It pretty much made dealing with customers much easier. I have worked with a similar tool in the...

It pretty much made dealing with customers much easier. I have worked with a similar tool in the past but does not really compare to how efficient this one work with its easy navigation system and all information provided on its from page

Puntos a favor

My top Favorite about this tool is the easier navigation of keys for and you'd be able to find pretty much every conversation under one ticket with just a few scroll!

Puntos en contra

The only thing I did not like about this tools is the intergration of other useful tools at work such us Grammarly which would help save much time.

Aicel
Calificación general
  • Sector: Alimentación y bebidas
  • Tamaño de la empresa: 501-1.000 empleados
  • Software usado A diario durante 6-12 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Love Gladly!

Revisado el 29/11/2022

Conversations flow smoothly and it's very easy to use. Great reporting features too!

Conversations flow smoothly and it's very easy to use. Great reporting features too!

Puntos a favor

Gladly is very to use and has taken our customer's experience to a whole new level. We're able to personalize interactions a lot more!

Puntos en contra

They were missing some integrations that are important to use, but are very open for feedback and are slowly working towards them.

Analyn
Calificación general
  • Sector: Ropa y moda
  • Tamaño de la empresa: 1.001-5.000 empleados
  • Software usado A diario durante Más de un año
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Good!

Revisado el 15/1/2023

Puntos a favor

Easy to use and very helpful in every task. There is no way for you to miss any task as it will always update on time.

Puntos en contra

System errors sometimes and logged when full of tasks

Jia Fretz
Calificación general
  • Sector: Externalización/deslocalización
  • Tamaño de la empresa: 201-500 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Gladly Feedback

Revisado el 15/1/2023

I am using gladly to communicate with the people who need help with solving their issues with the...

I am using gladly to communicate with the people who need help with solving their issues with the service that our company offers and so far, it is very helpful and makes our job easier.

Puntos a favor

What I like the most about Gladly is that we can back-read the previous conversation without any hassle. Gladly is user-friendly.

Puntos en contra

I have been using Gladly for almost a year now and so far, Gladly is very easy to use.

Jordan Mark
Calificación general
  • Sector: Externalización/deslocalización
  • Tamaño de la empresa: 1.001-5.000 empleados
  • Software usado A diario durante 1-5 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Gladly, One of the most efficient tools that should not be missed out!

Revisado el 22/1/2023

My overall experience with gladly has been very great, nothing is perfect, but needless to say, my...

My overall experience with gladly has been very great, nothing is perfect, but needless to say, my nitpicks about gladly is not a really huge issue, considering it is already good for what it offers, while it can certainly improve in some areas, I can confidently say that it is definitely one of the best software or platforms out there.

Puntos a favor

The user interface of gladly and how it is easy to navigate unlike most similar platform.

Puntos en contra

The ability to not be able to send emails or leave notes on the ticket, without having to merge.

Drake
Calificación general
  • Sector: Marketing y publicidad
  • Tamaño de la empresa: 201-500 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

GLADLY REVIEW - The new trend

Revisado el 11/1/2023

Puntos a favor

Gladly is one of the easiest tools to navigate that I have used. The instructions are very clear and concise.

Puntos en contra

The design is not that appealing but I believe Gladly is always looking for ways to better their services.

ZoëMae
Calificación general
  • Sector: Muebles
  • Tamaño de la empresa: 1.001-5.000 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 7.0 /10

Gladly Review

Revisado el 3/1/2023

has made my job much easier

has made my job much easier

Puntos a favor

like being able to easily search for customers and past contacts

Puntos en contra

cannot see all contacts closed in a shift, merging customer profiles is difficult because of customer #s not being consistent

Lindsey
Calificación general
  • Sector: Muebles
  • Tamaño de la empresa: 5.001-10.000 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 7.0 /10

Gladly Review from a Customer Care Associate

Revisado el 15/1/2022

The telephone, chat feature, and text/sms feature, and even the e-mail feature are SO much more...

The telephone, chat feature, and text/sms feature, and even the e-mail feature are SO much more innovative than our last system. It's like night & day. It's 100% better.

Puntos a favor

I like how you can task things or set projects in Gladly and always have them visible and available during the workday/work week. I like how you can edit tasks, have a due date for them, assign people to tasks, etc. Gladly is easy to use and visually appealing to be simple. I like that.

Puntos en contra

I don't love that chatting system sometimes because customer's sometimes don't see our chat or they get lost somewhere within the chat or get timed out and then they rate me negatively for not getting the chat even though I answered. ALL chats should be emailed to the customer automatically so that they see that we responded.

Mohammad Salim
Calificación general
  • Sector: Comercio minorista
  • Tamaño de la empresa: 51-200 empleados
  • Software usado A diario durante Más de un año
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Efficient, Ease of access, Reliable

Revisado el 23/8/2022

Excellent

Excellent

Puntos a favor

Reliability, ease of use, efficiency, customer profile management, communication history via all channels, integration

Puntos en contra

market place integration is an issue, could have been better

Madeline
Calificación general
  • Sector: Salud, bienestar y deporte
  • Tamaño de la empresa: 51-200 empleados
  • Software usado A diario durante 6-12 meses
  • Fuente de la reseña

Calificación general

  • Facilidad de uso
  • Probabilidad de recomendación 9.0 /10

Functional Customer Service Platform

Revisado el 16/1/2022

Puntos a favor

The ability to see all customer interactions with those also on Gladly. The ability to add notes and tasks related to each customer helps keep things organized and the customer served.

Puntos en contra

The search feature produces results in an order that is not chronological so it makes finding previous emails challenging

Rhysha May
Calificación general
  • Sector: Comercio minorista
  • Tamaño de la empresa: 10.000+ empleados
  • Software usado A diario durante 6-12 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 9.0 /10

So Glad I was trained on Gladly!

Revisado el 12/10/2022

Gladly makes it easier for us to analyze data and manage our numbers with all the readily available...

Gladly makes it easier for us to analyze data and manage our numbers with all the readily available reports that we can even customize according to our needs and focus.

Puntos a favor

Gladly plays a very vital part of our daily operations on chat, email and phone. We are able to communicate with our customers thru Gladly and this is crucial because Our customers are the lifeblood of our business.

Puntos en contra

Since it is mainly dependent on internet connection when you are working at home and you don't have good and reliable service - you experience lagging and freezing which affects productivity.

Christopher
Calificación general
  • Sector: Salud, bienestar y deporte
  • Tamaño de la empresa: 201-500 empleados
  • Software usado A diario durante Más de un año
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Gladly Revieww

Revisado el 9/8/2022

So far so good.

So far so good.

Puntos a favor

Easy to use and user-friendly. The email and call distribution is just right.

Puntos en contra

There are instances that tickets may not appear in real time but if you try to wait for a couple of seconds, they will appear on your task list.

Gloria
Calificación general
  • Sector: Comercio minorista
  • Tamaño de la empresa: 1.001-5.000 empleados
  • Software usado A diario durante Más de un año
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Gladly review

Revisado el 13/1/2022

I enjoy using Gladly. It is easy to used and easy to understand how to work with it to assist...

I enjoy using Gladly. It is easy to used and easy to understand how to work with it to assist customers

Puntos a favor

I love this software because of the many used and quality interactions

Puntos en contra

Every once in a while it kicks me out and I have to restart and search for customer I was working with

Nichole
Calificación general
  • Sector: Dispositivos médicos
  • Tamaño de la empresa: 501-1.000 empleados
  • Software usado A diario durante Más de un año
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Gladly is amazing!

Revisado el 18/1/2022

10/10 I love using Gladly!

10/10 I love using Gladly!

Puntos a favor

I like how current this feels. Most programs feel archaic. This is up to date and feels like "smart" software

Puntos en contra

The cancel button for emails. It needs to have a prompt that asks if we are sure we want to cancel

Morli
Calificación general
  • Sector: Servicios para el consumidor
  • Tamaño de la empresa: 1.001-5.000 empleados
  • Software usado A diario durante Más de un año
  • Fuente de la reseña

Calificación general

  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 8.0 /10

Great Gladly review

Revisado el 13/1/2022

very helpful and efficient tool which makes functions effective and timely

very helpful and efficient tool which makes functions effective and timely

Puntos a favor

helps in customer data, search history, various channels on signal thread, transfers & helps in coaching

Puntos en contra

to switch for projects, the workforce has to be informed

Anthony
Calificación general
  • Sector: Salud, bienestar y deporte
  • Tamaño de la empresa: 1.001-5.000 empleados
  • Software usado A diario durante 6-12 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

CXO Anthony

Revisado el 9/3/2022

My overall experience with this system is fantastic I never to seem to run into any problems since...

My overall experience with this system is fantastic I never to seem to run into any problems since I started using it.

Puntos a favor

How easy it is to navigate through the system and how easily you can connect to customer info and the amount of info the system can hold without glitches.

Puntos en contra

I find the system to operate perfectly and for it to be able to pull up info fast.

Karla
Calificación general
  • Sector: Productos cosméticos
  • Tamaño de la empresa: 201-500 empleados
  • Software usado A diario durante Más de un año
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 8.0 /10

Good Switch

Revisado el 30/8/2022

Puntos a favor

I like how easy it is to access the previous conversation of the member

Puntos en contra

I don’t like how it won’t show you or it isn’t clear if the member replied already

Renzo Andre
Calificación general
  • Sector: Bienes de consumo
  • Tamaño de la empresa: 201-500 empleados
  • Software usado A diario durante Más de un año
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 9.0 /10

Gladly - Innovation at its best

Revisado el 22/8/2022

I'm very satisfied with the experience with Gladly

I'm very satisfied with the experience with Gladly

Puntos a favor

It's easy to use and user friendly. Not complicated

Puntos en contra

Confused with some features but it's easy to operate

valerie
Calificación general
  • Sector: Comercio minorista
  • Tamaño de la empresa: 11-50 empleados
  • Software usado A diario durante Más de un año
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

We love Gladly!

Revisado el 3/1/2023

It has been great -- we won't be leaving Gladly EVER.

It has been great -- we won't be leaving Gladly EVER.

Puntos a favor

The easy of set up and customer history.

Puntos en contra

Not having a CRM personal for the brand.

Sherlley
Calificación general
  • Sector: Servicios para el consumidor
  • Tamaño de la empresa: 5.001-10.000 empleados
  • Software usado A diario durante 6-12 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Gladly, I am so glad to have this tool for my daily job.

Revisado el 3/11/2022

overall is pretty good because I am able to handle all my customer interactions in one place, I...

overall is pretty good because I am able to handle all my customer interactions in one place, I just would like it can be better match customers, sometimes the same person have multiple profiles.

Puntos a favor

to have all my cs data in one place is more than great

Puntos en contra

not be able to consolidate the same customer.

Jorge
Calificación general
  • Sector: Servicios para el consumidor
  • Tamaño de la empresa: 201-500 empleados
  • Software usado A diario durante 6-12 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Gladly is really useful

Revisado el 5/3/2023

It has been a really good experience

It has been a really good experience

Puntos a favor

This product is really great as it is our main connection with our customers and helps us reach back to them too.

Puntos en contra

There is only one thing I dislike about it and that is the ring tone when ever you get a phone call

Kamila
Calificación general
  • Sector: Salud, bienestar y deporte
  • Tamaño de la empresa: 201-500 empleados
  • Software usado A diario durante 6-12 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Gladly review

Revisado el 13/1/2022

very pleased with the experience thus far!

very pleased with the experience thus far!

Puntos a favor

Easy to use, very user friendly. Easy to manage the Team

Puntos en contra

inability to use external signatures in Gladly.