UpKeep

Software de gestión de mantenimiento computarizado móvil

Calificación general

4,6 /5
(1.292)
Relación calidad-precio
4,6/5
Funciones
4,4/5
Facilidad de uso
4,6/5
Asistencia al cliente
4,7/5

96%
Un ha recomendado esta aplicación
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Opiniones de 1292

Mariel
Calificación general
  • Sector: Energías renovables y medio ambiente
  • Tamaño de la empresa: 5.001-10.000 empleados
  • Software usado A diario durante 6-12 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

La perspectiva de un usuario

Revisado el 17/4/2023

Mi experiencia general con UpKeep ha sido positiva. Ha simplificado mis procesos de gestión de mantenimiento y he visto una mejora significativa en la eficiencia de mi equipo.

Puntos a favor

He estado usando UpKeep por un tiempo y debo decir que me ha hecho la vida más fácil. Me encanta lo fácil de usar que es la interfaz, lo que me facilita administrar mis tareas de mantenimiento.

Puntos en contra

Si bien en general estoy contento con UpKeep, encuentro que carece de algunas características que lo habrían mejorado aún más. Por ejemplo, creo que podría beneficiarse de capacidades de informes más detalladas.

Raquel
Calificación general
  • Sector: Productos farmacéuticos
  • Tamaño de la empresa: 11-50 empleados
  • Software usado A diario durante 6-12 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Un cambio de juego para la gestión de mantenimiento

Revisado el 20/3/2023

Puntos a favor

UpKeep es un excelente software de gestión de mantenimiento que elimina la necesidad de registros en papel y permite un seguimiento preciso de la productividad.

Puntos en contra

Los planes pueden ser un poco costosos y el plan inicial debe incluir al menos un técnico limitado. Agregar partes y activos al programa puede ser un proceso lento.

daniel alberto
Calificación general
  • Sector: Ingeniería industrial o mecánica
  • Tamaño de la empresa: 201-500 empleados
  • Software usado A diario durante Más de un año
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

gestiona tus mantenimientos con upkeep

Revisado el 4/3/2023

en mi empresa nos dedicamos al trabajo de refrigeración industrial, como poder ejecutar ordenes de trabajo, llevar un orden mejor tiempos de mantenimiento facturación y poder verificar todo de forma adecuada, además de crear facturas en el software lo recomiendo realmente

Puntos a favor

Poder gestionar con un equipo de trabajo los planes de mantenimiento de maquinas y equipos, ya sea mantenimiento preventivo y correctivo, donde se muestran tambien las ordenes de trabajo, las fechas, si se realizo el trabajo de forma adecuada, además el stock de productos

Puntos en contra

no todos tiene acceso al programa además es un poco costoso la licencia mas económica cuesta 45dolares mensual, es un poco complicado adaptar los procesos pero por demas todo excelente

Anibal
Calificación general
  • Sector: Dispositivos médicos
  • Tamaño de la empresa: 501-1.000 empleados
  • Software usado A diario durante 6-12 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 9.0 /10

UpKeep: Un software que presenta empredimientos de la salud

Revisado el 6/11/2022

Puntos a favor

Profesionalmente ayuda a que sean validas opiniones de distintos profesionales de la salud el uso de productos de diversos laboratorios

Puntos en contra

El uso inespecifico de los productos puede causar confusión

Jerson
Calificación general
  • Sector: Energías renovables y medio ambiente
  • Tamaño de la empresa: 11-50 empleados
  • Software usado Semanalmente durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 9.0 /10

Mantenimientos en Softwere

Revisado el 1/11/2022

Puntos a favor

El acceso movil y el Analisis en tiempo real

Puntos en contra

Al momento de corregir las fallas de una orden de trabajo hay q esperar un tiempo un poco lento para mi gusto.

Lore
Calificación general
  • Sector: Marketing y publicidad
  • Tamaño de la empresa: 2-10 empleados
  • Software usado Semanalmente durante Prueba gratis
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 8.0 /10

UpKeep es una plataforma de gestión de mantenimiento computarizado (CMMS) basada en la nube.

Revisado el 5/3/2023

Puntos a favor

UpKeep es muy fácil de usar, incluso para los usuarios sin experiencia en software de mantenimiento.Ofrece una excelente visibilidad y seguimiento del estado de las tareas de mantenimiento y reparación en tiempo real.La integración con otras herramientas populares hace que sea fácil de usar en un entorno empresarial existente.La función de escaneo de códigos de barras y QR agiliza la asignación de tareas y activos.

Puntos en contra

a función de seguimiento de inventario podría ser más avanzada.La interfaz de usuario podría ser más personalizable.UpKeep es un poco más caro que algunas de las herramientas de mantenimiento comparables en el mercado.

leonardo
Calificación general
  • Sector: Marketing y publicidad
  • Tamaño de la empresa: 2-10 empleados
  • Software usado Semanalmente durante 1-5 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 6.0 /10

Linda aplicación de configuración

Revisado el 10/12/2022

Es una buena aplicación para poder ordenar el teléfono. A volver a instalar algún día.

Puntos a favor

Puedes mandar una ordenado tus archivos y configuraciones.

Puntos en contra

No hay nada malo, solo que no es muy diferente a otras aplicaciones.

Yuliana
Calificación general
  • Sector: Sector textil
  • Tamaño de la empresa: 11-50 empleados
  • Software usado Mensualmente durante 1-5 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 5.0 /10

Mantenimiento

Revisado el 29/3/2023

No tube suerte no me fue tan bien espero que lo mejoren

Puntos a favor

Bueno es bastante útil pero le faltan muchas cosas

Puntos en contra

No es tan productivo el avanse quisiera algo mejor más avanzado

Adam
Calificación general
  • Sector: Propiedad inmobiliaria
  • Software usado A diario durante 6-12 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 9.0 /10

Getting better and better all the time!

Revisado el 17/4/2018

Better flexibility in tracking issues raised by tenants and on the progress of those issues with our maintenance team.

Puntos a favor

I need to ensure my team of maintenance staff are able to respond to issues with the minimum amount of complication.... UpKeep is the most agile application for my guys. You don't have to have a degree in computer science to operate and update the application and you can go from generating/receiving a work order to completing it with only a few simple taps/click. The fact it's cross platform and works vey well on mobiles is an absolute must for me! ....no longer needing a tablet in addition to a phone! I very much look forward to some of the feature rich content coming into play later in the year.

Puntos en contra

Whilst the the day-to-day usability of the application is straight forward, there are little annoyances that pop up - having used the software for 6 months now, and being able to feed back usability issues to a VERY receptive support team, the issues are usually ironed out fairly quickly.

Rick
Calificación general
  • Sector: Instituciones religiosas
  • Tamaño de la empresa: 51-200 empleados
  • Software usado A diario durante Prueba gratis
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Probabilidad de recomendación 9.0 /10

Perfect CMMS for my Needs

Revisado el 13/8/2020

Using Upkeep has been an easy process, and it helps keep everything in one place. I also like the fact that our Operations Manager sees everything that I do, from creation of work orders, to updates, and completion of work orders.

Puntos a favor

The free features are perfect for my use. My day is all about work orders, and being able to manage these work orders easily makes my day easier. We used to use paper work orders, which I had to fill out, file, and then track in another file. I would then need to create a separate report to send to the property team for review. I like having the ability to have everything in one place, without having to create so many separate reports.

Puntos en contra

Nothing about this software is difficult to use. I do wish more was offered in the free version, such as reporting. I was able to use it during the free trial, but now am using the free version, in which reporting is only available in paid versions. I understand that this is how the company makes money, and I will be making the switch to a paid version when it is approved in our new budget.

One thing that bugs me and hope gets fixed, is during the work order creation. I have over 120 locations and sub-locations. When I create a work order and choose the location, you should be able to begin typing the location in the box and it should self-populate the box. Right now, only the main locations will self-populate, not the sub-locations. I only have three main locations, and all the rest are sub-locations, so I have to scroll to search for the exact location I need. It's nothing major, but just an annoyance, and I hope this will be fixed soon so that any location will self-populate the box when you begin typing it.

Alternativas consideradas

ManWinWin

Razones para cambiar a UpKeep

Pricing was better for what you get. ManWinWin was way to technical, and made more for factories. Mapcon may have worked and it seemed to be pretty user-friendly as well, and I did try their free trial, but it kept crashing my computer every single time.
Lindsey
Calificación general
  • Sector: Petróleo y energía
  • Tamaño de la empresa: 201-500 empleados
  • Software usado A diario durante Más de un año
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 4.0 /10

Good Entry level CMMS System

Revisado el 29/3/2022

A great basic CMMS meant for day to day use, to keep work orders, scheduled maintenance and parts/inventory. Lacks a lot of the higher end features that experienced users would want to impliment.

Puntos a favor

Very easy to set up and get going, very easy to populated data, and very useful to schedule work orders, etc.

Puntos en contra

Analytics - the metrics that one needs the most , and use the most often are in basic, but they do take shortcuts in order to achieve numbers. Downtime tracking is a very mportant tool, but can't be used with manual events.

Razones para cambiar a UpKeep

Pricing of Users (requesters are free) and didn't require additional licenses (technical users and admin are the only paid subscriptions that you need). Initial presentations were well done, and polished,
Sekou Djibril
Calificación general
  • Sector: Contabilidad
  • Tamaño de la empresa: 2-10 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

UpKeep: An effective maintenance management tool for your business

Revisado el 22/2/2023

Puntos a favor

User-friendly interface: UpKeep offers a simple and intuitive user interface, which makes it easy to get started with the software for new users. Common tasks such as creating work orders or scheduling jobs can be done with just a few clicks.Proactive maintenance management: UpKeep lets you easily track work orders, service requests, and preventive maintenance tasks for your business. This allows you to resolve issues before they become critical and minimize downtime.Cross-Platform Availability: UpKeep is available on multiple platforms, including desktop, iOS and Android mobile devices, and the web. This allows you to access your maintenance data anytime, anywhere.Integration with other business management tools: UpKeep integrates with other business management tools such as Zapier, Quickbooks, and Slack, making it easy to integrate with your existing processes.Excellent customer support: UpKeep offers quality customer support, with a responsive support team and online training resources to help users get the most out of the software.In short, UpKeep is an excellent choice for companies looking to improve their maintenance management and optimize their processes.

Puntos en contra

High cost: UpKeep can be relatively expensive compared to other maintenance management software on the market, especially for small businesses. Pricing plans start from $35 per user per month, which can be a significant investment for some businesses.Customization limits: UpKeep offers limited options in terms of customizing the user interface and work order structure. If you need a high level of customization, this can be a drawback.Internet dependency: UpKeep is cloud-based, which means you need a reliable internet connection to access the software. If your business does not have a stable internet connection, this could cause accessibility issues.Limited reporting capabilities: UpKeep offers basic reporting options, but some companies may find the reporting capabilities limited. If you need detailed custom reports for your business, UpKeep may not be the best choice.Learning curve: Although the user interface is user-friendly, some features of UpKeep may require a certain learning curve, especially for users who are unfamiliar with maintenance management software.In summary, UpKeep may not be suitable for all businesses due to its higher costs and some limitations in customization, reporting and internet dependency. However, for companies looking for easy-to-use maintenance management software with good customer support, UpKeep can be an attractive option.

Alternativas consideradas

Instagram
Jonathan
Calificación general
  • Sector: Hospital y atención sanitaria
  • Tamaño de la empresa: 51-200 empleados
  • Software usado A diario durante Más de un año
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Best overall usability

Revisado el 27/11/2019

Overall, this is the best CMMS we have used. I did sample the top 10 for a year before deciding and upKeep was the best because of easy of use in the field. This software saves time by reducing paperwork and admin tasks.

Puntos a favor

I sampled many different CMMS programs and upKeep was the only software that made the cut. This software is actually usable in the field.

Puntos en contra

There are a few additional features I would like to see. I would like to be able to set exact permissions per user. the amount of administrative data available to Limited Technician renders some functionality not usable. Not everyone needs a list of all vendors and customers. There needs be a permissions checkbox to limit some access and functionality per user. Depending on how this software is used, it could cause an issue. would you want everyone in your company to have a list of our all your customers and vendors? for this reason. We avoid using some features and have not upgraded to the business package.

Alternativas consideradas

MicroMain, eMaint CMMS y Fiix

Razones para elegir UpKeep

MicroMain was not mobile friendly. Their software created a full time position managing CMMS. UpKeep app does most of the work and cuts need of creating this position.

Software anterior

MicroMain

Razones para cambiar a UpKeep

Usability in the field. Great intuitive interface in browser and app.

Respuesta de UpKeep Technologies Traducir a Español

Thank you so much for taking the time to leave us a review! We're glad to hear our software is helping you and your team track work orders!

Our team is always making improvements and adding new features to the application based on customer feedback. Feel free to visit our support page if you ever have any questions:

https://www.onupkeep.com/customersupport/

Thanks again!

Jeff
Calificación general
  • Sector: Minería y metalurgia
  • Tamaño de la empresa: 51-200 empleados
  • Software usado A diario durante 1-5 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

A great choice for a intuitive CMMS

Revisado el 11/2/2021

Immediately we are seeing the benefits of using UpKeep. It has helped to reduce the confusion of where someone left off or waiting for parts to arrive to complete the repair.

Puntos a favor

Uploading our plant information, including over 4,000 spare parts that we have cataloged was very easy. We were able to keep our spare part numbers and mirrored the layout of UpKeep with our own spare parts system, which in turn helped the plant personnel with the implementation.

Puntos en contra

I would like to see the ability to add daily equipment checklists, that can be performed at a minimum twice daily and were generated automatically at a predetermined time. We currently make rounds through the plant and require our personnel to record the check.

Alternativas consideradas

eWorkOrders CMMS, Hippo CMMS, eMaint CMMS y Fiix

Razones para elegir UpKeep

It wasn’t user friendly and took a tremendous amount of time to manage.

Software anterior

Proteus CMMS

Razones para cambiar a UpKeep

Hands down, I was impressed with how intuitive UpKeep appeared. I can’t say enough about how important it is to have the buy in of the plant personnel who use the platform. My guys were very nervous about another CMMS platform, based on their previous experience. They are excited and I have heard nothing but positive remarks about our new system.
Ryan
Calificación general
  • Sector: Servicios para instalaciones
  • Tamaño de la empresa: 51-200 empleados
  • Software usado A diario durante 1-5 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 7.0 /10

Its a Keeper as long as you are keeping UP on it.

Revisado el 28/1/2020

Very positive experience so far. They have answered all my questions sufficiently and in a very timely manner. Our account manager [SENSITIVE CONTENT HIDDEN] is fantastic, she is great at explaining things to people of all technical levels. We can see this software allowing to move forward quickly and put together our S.O.P's with minimal disruption during crucial times when we bring in new employees.

Puntos a favor

The Customization of the software is quite extensive. Has an honest to goodness workflow that is concise and easy to follow. Best have this system completely laid out and ready to roll prior to rolling it out within your facility that way you can utilize the software's capabilities to its vast potential. The tracking for the work orders is super convenient and thorough and allows for reporting to be super easy and helps track problem areas or where money should be spent.

Puntos en contra

I feel that it pigeonholes your ability to use various systems and has no overlap with other systems that could potentially be helpful. does not offer a scheduling option to allow for access to say apartments where 24-hour notice is necessary. Having the ability to link to a calendar or a calendar within upkeep to organize my day project by the project is what is needed badly

Alternativas consideradas

Asana

Razones para cambiar a UpKeep

My boss was already familiar with this platform

Respuesta de UpKeep Technologies Traducir a Español

Thank you so much for taking the time to leave us a review! We're glad to hear our software is helping you and your team maintain your facility and track work orders!

Our team is always making improvements and adding new features to the application based on customer feedback. I've shared yours with our product manager.

Feel free to visit our support page if you ever have any questions:

https://www.onupkeep.com/customersupport/

Thanks again!

Lawerenceis
Calificación general
  • Sector: Bienes de consumo
  • Tamaño de la empresa: 201-500 empleados
  • Software usado A diario durante 1-5 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 8.0 /10

Seruity provided during use of this software

Revisado el 2/5/2023

Puntos a favor

I like the fact that I can use this software effectively and even recommend it to my fellow workers since it has helped me manage my finances

Puntos en contra

Support team slowly makes me hate the software in that they take long to help up in need of help

adam
Calificación general
  • Sector: Gestión de organizaciones sin ánimo de lucro
  • Tamaño de la empresa: 51-200 empleados
  • Software usado Mensualmente durante Más de un año
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

asset register made supper easy

Revisado el 1/4/2023

we use up keep to always check the status of assets where they are and who is primary user this helps us in decision making process as organisation

Puntos a favor

with upkeep am able to truck all assets status in one location with out moving office to office , department to department, its easy to use and to install on android phones

Puntos en contra

sometimes the applications delays to download certain information which may be required so a gently most due to poor internet

Dawn
Calificación general
  • Sector: Automoción
  • Tamaño de la empresa: 2-10 empleados
  • Software usado Mensualmente durante Prueba gratis
  • Fuente de la reseña

Calificación general

  • Facilidad de uso
  • Probabilidad de recomendación 5.0 /10

Lifesaver

Revisado el 30/3/2023

Puntos a favor

So much better than dealing with all the paperwork

Puntos en contra

After awhile the program stopped working

Liam
Calificación general
  • Sector: Servicios e instalaciones recreativas
  • Tamaño de la empresa: 51-200 empleados
  • Software usado A diario durante Más de un año
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 9.0 /10

Great for our medium sized business!

Revisado el 2/3/2019

Overall UpKeep is a great piece of software that continues to improve with regular feature updates. I would recommend it to anyone managing a medium to large sized business facility or multiple properties.

Puntos a favor

UpKeep is a great service for managing work orders, tracking assets and scheduling your teams time. The request portal and phone app make it easy for our managers to submit maintenance requests and for our maintenance team to prioritize and respond in a timely fashion. The asset system is great for tracking parts and preventative and reactive maintenance that has been performed on individual items such as HVAC units. The Ability to upload pictures and other files such as repair manuals, to work orders and assets is also a huge plus. All around UpKeep is a great piece of software that I would recommend to anyone with a medium to large size business or anyone managing multiple properties.

Puntos en contra

UpKeep offers the ability to generate PDF invoices to submit to clients however there is no way to save or return to a generated invoice within the software; once the invoice is exported as PDF and you close the window you can no longer return. I would love to see an invoicing feature that is more similar to the work order system. As a country club we not only track our internal maintenance, but maintenance performed on members golf carts and other items. The ability to generate invoices more fluidly would be much better than having to utilize an integration. I'm also disappointed that the ability to track additional costs related to a work order are only offered in the business plus plan, rather than the professional or starter plans. There are many times where I want to add an individual expense with a description attached to it, without having to input it in the parts and inventory section.

Respuesta de UpKeep Technologies Traducir a Español

Hi Liam, I'm so glad you're finding UpKeep both easy to use and valuable to your business! Additionally, we appreciate your detailed feedback in features you would like to see and how they would benefit you. Please know that we take all this feedback to heart and continue to work on releasing new features that will support you and your team!

Alexander
Calificación general
  • Sector: Hostelería
  • Tamaño de la empresa: 201-500 empleados
  • Software usado Semanalmente durante Más de un año
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 9.0 /10

UpKeep: A Fantastic Tool for Maintenance

Revisado el 11/4/2019

Overall, UpKeep was incredibly valuable to my teams, which were dispersed across several locales. It helped keep my maintenance team much more organized than they would have been without it. I highly recommend it.

Puntos a favor

UpKeep is an excellent tool to help you keep your maintenance projects organized, prioritized, and clearly communicated, particularly when working across dispersed locations. UpKeep allows you to centralize communication into on central database where you can communicate repairs, maintenance, and regularly scheduled preventative maintenance in once location. You have the capacity to analyze all repairs that have occurred historically, log expenses against those repairs, and make intelligent decisions on whether to repair or replace based on that information. This eliminates the need for phone calls, emails, texts, and every other communication method that can confuse maintenance supervisors. It helps prioritize so that your maintenance team can be most effective. You can also add as much detail into the repair requests to make sure the repair needed is very clear. Plus you can add photos.

Puntos en contra

Like most tools, the ramp up and learning stages take a bit of time. If you want to use the tool to its fullest, you'll need to manually input significant amounts of data and have access to historical data on expenses, SKUs, etc. A second challenge is that your maintenance team may feel as if they are pulled away from actual repair work in order to perform the administrative work needed to maintain the tool.

Respuesta de UpKeep Technologies Traducir a Español

Hi Alexander, Thanks for the review! I completely understand the learning curve can be frustrating when learning a new software. However, I am confident that if you compare it to other apps in the CMMS space, you'll find it fairly intuitive. Also, we have loads of video tutorials on our YouTube channel (https://www.youtube.com/channel/UC4ewS5K1zt6TOpZBfXx8Yfw/featured) and an amazing customer support team that's available for you if you need more support! Don't hesitate to reach out at https://www.onupkeep.com/support.

Dave
Calificación general
  • Sector: Servicios para instalaciones
  • Tamaño de la empresa: 201-500 empleados
  • Software usado A diario durante 1-5 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 9.0 /10

Excellent CMMS for Facility Managers

Revisado el 10/12/2018

It has been great using UpKeep. Our rep did a great job setting me up and getting my technicians trained has been easy as well - and that speaks the simplicity of the application. All my technicians have Galaxy Tab A 7" tablets which they use with the UpKeep app. They're able to receive work orders while in the field, see all info needed to complete the task and close it out from there. Very efficient and effective. No complaints for the team at UpKeep, they really seem like they care about their product and customers.

Puntos a favor

The way it looks. The way it works. Simple, familiar design. Easy to learn and use the interface. A lot about making an application work efficiently and smoothly, is a familiar or simple to use interface, which this meets x 10.
Great tools to utilize; from work order requests, to repetitive work, to inputting assets and added users.
The dashboard is a great tool to monitor who inputs the most work, or closes the most, to what locations or categories are being worked on the most - and thats all linked with your assets to manage life-cycle of equipment.
The support team is very helpful as well. I've had simple questions here and there, and "chatting" on the desktop site yielded very quick responses within minutes of asking.
Love the way I can create my own criteria for Assets, ex; Model #, Serial #, Lifespan, Install Date #. This allows my team to custom build the system to work for our facilities needs.

Puntos en contra

Some things still need to be thought out a bit more. A few examples:
-Consistency: between the Android app and the Apple app, both are not identical and work a little differently. For instance, the camera interface and drawing options are a lot more extensive on the iPhone. As well terminology doesn't stay consistent, even with the desktop version in an internet browser; "Dashboard" on the app is "Reporting" on the desktop, and within a work order, there are "Details" and "Update" pages on the app, but on the desktop site they're "Details" and "Activity" - but yet they're the same functions. Someone wouldn't understand this until they've used it of course.

Maya
Calificación general
  • Sector: Construcción
  • Tamaño de la empresa: 51-200 empleados
  • Software usado A diario durante 6-12 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Upkeep is GREAT for our equipment tracking & maintenance. Great value for our company!

Revisado el 9/4/2018

Maintenance tracking and work order creation with ease. Logging of parts and assets with alerts when quantities are low. Product is extremely intuitive and easy to use.

Puntos a favor

Extremely easy to use, very intuitive! Everyone had a very easy time learning how to use the product and everyone had positive feedback right away. Upkeep immediately helped us get organized without the need for days of training. We bought this after months of research around equipment maintenance and tracking software which was exorbitant. Upkeep promised very similar abilities for a fraction of the price and without having to train our entire staff. Upon implementation, Upkeep immediately enabled us to track machine hours and create work orders for scheduled maintenance. We were able to neatly log all of our equipment and work orders/specs/schematics. Reporting abilities and maintenance cost are built-in options. We began easily logging parts and inventory with alerts when quantities are low. Everyone using Upkeep found it very easy to set up and use. This product has greatly helped our company better track and keep up with our heavy machinery and its recurring maintenance. Customer service has been terrific and we are most pleased with our decision to purchase Upkeep.

Puntos en contra

We are a large, mixed fleet company and Upkeep lacks an ability to separate assets and inventory by category. Also the employees on the field who are 'requesters' would like a bit more access to our equipments lists in order to log hour meters with ease.

Eric
Calificación general
  • Sector: Gestión de organizaciones sin ánimo de lucro
  • Tamaño de la empresa: 2-10 empleados
  • Software usado A diario durante Más de un año
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

I would never again not use CMMS

Revisado el 5/9/2019

I love using it and it has streamlined our maintenance department.

Puntos a favor

I am a task oriented person and UpKeep keeps me on task. It allows me to have peace of mind in that I don’t have to remember all my task for any given day, month or year. It has brought a level of organization to our organization that we desperately needed.

Puntos en contra

It can be glitchy at times. But the staff is very helpful and friendly to get it resolved. Most things can be done on the mobile device which I use 95% of the time. However, sometime I have rouse the desktop for certain pieces of data entry.

Respuesta de UpKeep Technologies Traducir a Español

Hi Eric,

Thank you so much for taking some time to leave a review for the UpKeep team. We LOVE the fact that you have peace of mind using UpKeep to manage your work and are so happy that your team's workflow has become organize and efficient. That is amazing! I am sorry to hear that the app has proven glitchy. As you mentioned, our technical support team is ready to verify and address and technical issues you might be experiencing. We have even updated our availability to extend more support hours for our customers! Check out our updated hours and contact information here: https://www.onupkeep.com/customersupport/contact-us/

Again, thank you very much for your review. We're happy to hear that this has streamlined your team's hard work. We take and appreciate all your feedback seriously!

Mike
Calificación general
  • Sector: Educación superior
  • Tamaño de la empresa: 11-50 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Facilidad de uso
  • Probabilidad de recomendación 10.0 /10

Works great for what we need!

Revisado el 3/12/2019

Puntos a favor

Software is easy to use, and is a great way for our building users to submit requests without a long channel of people having to sign off on something. We get immediate notifications when someone submits something, they get immediate notification when it's been accepted and completed, and we even get reminders when something needs to be completed that hasn't seen any work for a while. Very easy to use and self explanatory for both the users and administrators.

Puntos en contra

Not necessarily the software's fault, but sometimes people will submit work requests that are vague on location or their precise needs, so if there are additional prompts that may be able solicit more info that'd be great. Always depends on the user though.

Respuesta de UpKeep Technologies Traducir a Español

Thank you so much for taking the time to leave us a review! We're glad to hear our software is helping you and your team manage your facility!

Our team is always making improvements and adding new features to the application based on customer feedback. I've shared yours with our product manager.

Feel free to visit our support page if you ever have any questions:

https://www.onupkeep.com/customersupport/

Thanks again!

Matthew
Calificación general
  • Sector: Producción de alimentos
  • Tamaño de la empresa: 51-200 empleados
  • Software usado A diario durante Más de un año
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Food Plant Maintenance

Revisado el 8/7/2020

By switching to upkeep we have been closing our more work orders, and greatly improved team communication.

Puntos a favor

The system is so easy to use and implement then our previous CMMS system. Maintenance guys love it, and use it daily! This can't be said for most systems. The software appears to have been designed using first principles. It makes everyone's job easier instead of harder, while improving team communication and performance.

Puntos en contra

The editing of reoccurring work orders (PMs) could be improved. Frequency can't be easily changed, and it would be beneficial if editing a reoccurring work order could be done in one pass.

Alternativas consideradas

Hippo CMMS y eMaint CMMS

Razones para elegir UpKeep

Old system was not maintenance friendly, and did not offer a mobile solution.

Razones para cambiar a UpKeep

Upkeep was more user friendly.