Opiniones de ExpensePoint
ExpensePoint
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Opiniones de 319
- Sector: Hospital y atención sanitaria
- Tamaño de la empresa: 501-1.000 empleados
- Software usado A diario durante Más de dos años
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 9.0 /10
Recomendable
Revisado el 14/12/2022
Muy recomendable y óptima en su uso da muchas facilidades de gestión
Muy recomendable y óptima en su uso da muchas facilidades de gestión
Puntos a favor
Su facilidad de uso y de gestión de gastos en empresa hace el día a día más facil
Puntos en contra
Quizas algun manual de usuario para comprender ciertas opciones al utilizarlo
Respuesta de ExpensePoint
Hi Manuel,
Thanks for this great review. I'm glad ExpensePoint is making your day-to-day management of expenses easier. We are working on some more How-to options to support our users.
Kind regards,
Sherry McKeen
- Sector: Construcción
- Tamaño de la empresa: 501-1.000 empleados
- Software usado Mensualmente durante 1-5 meses
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 9.0 /10
Eficaz
Revisado el 24/12/2022
Muy recomendable
Muy recomendable
Puntos a favor
Lo que más me gustó es que es rápido y tiene herramientas faciles de usar
Puntos en contra
Quizás un tutorial explicativo del contenido
Respuesta de ExpensePoint
Hello Cristina,
We at ExpensePoint are happy to offer our service to your company. We know that the construction industry is fast-paced, and having a quick and easy tool is essential. Thank you for this review. We are working on improving our support materials to improve your onboarding experience.
Kind regards,
Sherry McKeen
- Sector: Construcción
- Tamaño de la empresa: 1.001-5.000 empleados
- Software usado Semanalmente durante 1-5 meses
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 9.0 /10
Happy Customer! Very professional team and a software that fulfill our needs.
Revisado el 11/6/2018
So First benefit is that people don't have to carry around there receipts and lost them, and for us...
So First benefit is that people don't have to carry around there receipts and lost them, and for us that the huge benefit.
Then I would say that on the long term it's gonna reduce the work of creating the report (waiting to see how the integration with our ERP works first!)
Puntos a favor
First everybody we talked to was very professional and very reactive on every requests we had (even proactive). Great Customer Support!
Then what we like the most about the software itself is that it's very user friendly and very flexible for the company needs. Also best value on the market.
The receipt reader is a feature that we really love.
We are using expense point since a little more than a month and our company is very pleased with it. I definitely recommend it.
We are still in the process of integrating expense point with our ERP and looking forward to it. That would saves us a great amount of time.
Puntos en contra
I don't have much cons because when we have a problem we notified the customer service that take care of it.
The only thing right now is that we are eager to have the Spanish Version!
Respuesta de ExpensePoint
Dear Noemie,
Thank you for the wonderful review of ExpensePoint; we certainly appreciate it. I am very pleased to hear that everything is going really well and and I have passed on your comments about 'Great Customer Support' to your customer support team. We are also looking forward to getting the Spanish version very soon. Thank you for choosing ExpensePoint and allowing us to serve you and your company as your expense reporting partner. Welcome to the ExpensePoint Family!
Kind regards,
Paul Ansloos
Vice President - Global Sales & Marketing
- Sector: Gestión de organizaciones sin ánimo de lucro
- Tamaño de la empresa: 11-50 empleados
- Software usado Semanalmente durante 1-5 meses
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
GGFdn
Revisado el 26/1/2023
The ExpensePoint team has been great. From the start of the process with [sensitive content...
The ExpensePoint team has been great. From the start of the process with [sensitive content hidden] who was my first contact, and [sensitive content hidden] who assisted with developing the setup and format, and [sensitive content hidden] who provided training of the program...it has been an easy and successful process. Our staff has been able to dive right in and start using the program with ease. Everyone I worked with at ExpensePoint has been attentive, friendly, responsive and knowledgeable. My questions have always been handled in an efficient and friendly manner. We are pleased with the program and the level of support received to get us going, and the information that has been provided for support whenever we may need it.
Puntos a favor
The simplicity of the program. We were able to tailor it our needs and not have a lot of features that did not apply to those needs.
Puntos en contra
I have not experienced any cons at this point.
Razones para cambiar a ExpensePoint
We wanted a program that works for a small organization with a dozen users. A program that is not overly complicated or filled with features that would not be utilized. ExpensePoint was able to tailor its program to our specific needs. They offered a simplified program that works great for our organization.Respuesta de ExpensePoint
Thanks, Alecia, for this fantastic review. We love that your experience has been positive and that Expensepoint offers everything you need! We love that our sales and implementation team has made your onboarding easy and enjoyable.
Happy expense reporting!
Sherry McKeen
- Sector: Servicios financieros
- Tamaño de la empresa: 501-1.000 empleados
- Software usado Semanalmente durante Más de un año
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Expenses for Executive
Revisado el 19/2/2019
It is a very good software to work on and if there is any trouble the support office / agent are...
It is a very good software to work on and if there is any trouble the support office / agent are very helpful. I recently has some issues and the support agent was very patient and helpful.
Puntos a favor
I like the wallet receipt. It is nice to go paperless.
Puntos en contra
The conversion from US Dollars to Canadian Dollars how accurate is it?
Respuesta de ExpensePoint
Dear Reema,
Your review of ExpensePoint is important to us. I especially appreciate your remarks about the Receipt Wallet. I'm glad you are enjoying going paperless. It makes expense reporting so much easier for everyone involved in the process. Thank you for the positive comments about our service team. I will be sure to forward them on to our team. In regards to the conversion from U.S to Canadian dollars, I can assure you it is accurate. However your credit card company may be charging you a premium. Thank you for choosing ExpensePoint as your automated expense reporting solution.
Best regards,
Sherry McKeen VP-Global Client Relations
- Sector: Materiales de construcción
- Tamaño de la empresa: 11-50 empleados
- Software usado Mensualmente durante Más de dos años
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Good staff, done right the first time
Revisado el 17/12/2024
Pleasant staff and meticulous follow-through from start to finish. Our major overhauling of...
Pleasant staff and meticulous follow-through from start to finish. Our major overhauling of existing setup was done right the first time without any hiccups.
Puntos a favor
Capable and knowledgeable support staff. Efficient implementation.
Puntos en contra
Nothing particular. Login link not available on homepage, just a small nuisance if you tend not to save URL links and Google things all the time.
- Sector: Investigación
- Tamaño de la empresa: 51-200 empleados
- Software usado A diario durante 1-5 meses
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 8.0 /10
ExpensePoint
Revisado el 12/9/2022
I have more time to do the actual reporting and less time running after paper receipts. this have...
I have more time to do the actual reporting and less time running after paper receipts. this have changed my way of thinking about using credit cards. Just wish I had started earlier in my journey.
Puntos a favor
No more need to keep all the paper receipts, filing, chasing after all users
Puntos en contra
It just feels like a to long process to get the reports in my accounting system. If there was an easier quicker way it would have been helpful
Alternativas consideradas
ExpensifyRazones para cambiar a ExpensePoint
ExpensePoint was more user friendly and more concerned about my needs as a customer, they do not sell a product they sell a service.Respuesta de ExpensePoint
Dear Yolande,
Thank you for your kind review of ExpensePoint. We indeed endeavor to sell a service that makes our customers happy. I am pleased that you are enjoying less paper receipts, no more filing, and no more chasing after all your users for expenses. We are delighted that this automation has made your work easier. Thank you for being our client. Have a great day.
With appreciation,
Sherry McKeen – VP-Global Client Relations
- Sector: Marketing y publicidad
- Tamaño de la empresa: 11-50 empleados
- Software usado Semanalmente durante 6-12 meses
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 9.0 /10
Recplaced SAP Concur
Revisado el 26/11/2019
Very positive experience with the implementation and support team. They are the best. We did run...
Very positive experience with the implementation and support team. They are the best. We did run into some bugs but they were quickly addressed and never really impacted our ability top process expense reports in a timely manner.
Puntos a favor
Flexibility of implementation.
Personal touch of implementation and support.
Simpler more intuitive interface.
Receipt reading and matching is great.
Puntos en contra
Need to have the right type of credit card for automatic upload of transactions. Our small business BofA card needs to be manually downloaded and uploaded.
Respuesta de ExpensePoint
Dear Paul,
Thank you for your great review of ExpensePoint. I am pleased that you found value in our customization of implementation and support. I am sorry to hear that your bank does not integrate with the uploading of transactions. If you are interested in switching to a credit card that is compatible ExpensePoint issues a MasterCard that is fully integrated. I will have one of our team members reach out to you. Thank you for being our client. We appreciate your business.
Best wishes,
Sherry McKeen- V.P. Global Client Relations
- Sector: Comercio mayorista
- Tamaño de la empresa: 51-200 empleados
- Software usado Mensualmente durante 1-5 meses
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 9.0 /10
Great Product
Revisado el 20/10/2020
To be honest I wasn't looking to change expense reporting companies but I am so glad that we did....
To be honest I wasn't looking to change expense reporting companies but I am so glad that we did. This product is easier and faster for the end user and cost us less each month.
[SENSITIVE CONTENT HIDDEN] has been my implementation specialist and she is great! Very knowledgeable, and friendly and no matter what I threw at her, she fixed it quickly.
Puntos a favor
The system will automatically create a new expense report for you based on charge date. This saves the end user a lot of time. I love that there is a live person verifying the receipt information.
Puntos en contra
I wish I could zoom in on receipt pictures better (or easier) because the pic is farther out than you think when taking the pic. They are hard to read.
I thought that your receipt pictures would automatically match to the charge/expense once verified but it doesn't seem to be doing that for us. We could be doing something wrong.
I like the report that is created for me upon final approval but I wish it could be edited more. I would remove the weekly breakdown as we don't use/need that.
Respuesta de ExpensePoint
Dear Gayle,
Thank you for taking the time to review ExpensePoint. We really appreciate your feedback regarding time and cost savings, and ease of use. I have passed on your feedback regarding the readability of receipt pictures to our development team. Thank you for choosing ExpensePoint as your expense management system. We look forward to working with you for many years to come.
Yours truly,
Sherry McKeen VP-Global Client Relations
- Sector: Gestión de organizaciones sin ánimo de lucro
- Tamaño de la empresa: 11-50 empleados
- Software usado Semanalmente durante 1-5 meses
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
A great solution for our business
Revisado el 11/3/2020
The customer service has been outstanding - responsiveness, knowledge, caring. It was everything we...
The customer service has been outstanding - responsiveness, knowledge, caring. It was everything we hoped for when we signed up!
Puntos a favor
Expense Point has simplified a process for our company that had become very cumbersome for all - staff members needing to submit reports, approvers, and the accounting department. We have offices in more than one location, so getting the needed reports and supporting documents to the correct person was much more difficult than it should have been.
Puntos en contra
As with any new software and process, there is a learning curve. We just completed our first month using the system. It went very well with minimal issues to correct. I am confident that it will only get easier going forward.
Razones para cambiar a ExpensePoint
We had a demo of a couple of them. Some had great features, but more than we needed for our company which was reflected by their cost. When I was doing research, Expense Point had enough information in the video on their site that I was able to send the link to some selected staff members to get their input prior to our demo. Their feedback was very helpful in the selection process.Respuesta de ExpensePoint
Dear Nancy,
On behalf of the ExpensePoint team I would like to thank you for your generous review. We are happy that you feel ExpensePoint is a great solution for your business. The benefits you have mentioned such as simplifying processes and outstanding customer service are music to our ears!
Respectfully yours,
Sherry McKeen VP-Global Client Relations
- Sector: Salud, bienestar y deporte
- Tamaño de la empresa: 201-500 empleados
- Software usado Semanalmente durante Más de dos años
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Good Support
Revisado el 19/8/2019
High quality implementation and support.
High quality implementation and support.
Puntos a favor
Ease of use, product support, reporting capability.
Puntos en contra
Wish we could set more restrictions on coding. Conditional drop downs would be great.
Alternativas consideradas
SAP ConcurRazones para cambiar a ExpensePoint
We chose an off the shelf product as opposed to creating one internally. Cost was reasonable and requires little maintenance.Respuesta de ExpensePoint
Dear Lisa,
Thank you for your fantastic review of ExpensePoint. I am pleased to know you have found the program easy to use, the report capability helpful for your business and that the support team has met your needs. I also appreciate your feedback regarding restrictions on coding and drop down options. I have passed all these recommendations on to our development team leader. Thank you for being our client. We really appreciate your business.
Kindest regards,
Sherry McKeen- V.P. Global Client Relations
- Sector: Petróleo y energía
- Tamaño de la empresa: 51-200 empleados
- Software usado A diario durante 1-5 meses
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Quick , fast, easy
Revisado el 10/12/2020
Puntos a favor
the app on the mobile phone is the easiest to use. My sales team only uses the app.
Puntos en contra
Can't think of anything. we moved from Expensify and there is a bit of a learning curve, but soon Expensify will all but be forgotten.
Respuesta de ExpensePoint
Dear Benet,
Thank you for your great review of ExpensePoint. I am pleased to know that your team is enjoying the mobile app. We want our people to be able to get work done on the go, to save time and energy. I also appreciate your feedback regarding our flexibility. We pride ourselves in offering efficiency, customization and data integrity.
They are three of our core values at ExpensePoint. Thank you for being our client and giving us such great feedback. We appreciate your business.
Best wishes,
Sherry McKeen- V.P. Global Client Relations
- Sector: Servicios medioambientales
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante 6-12 meses
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Complete streamline of our expenses
Revisado el 13/2/2021
Reduced paperwork and printing and improved efficiency throughout the company.
Reduced paperwork and printing and improved efficiency throughout the company.
Puntos a favor
We have been struggling to keep track of expenses in a way that doesn't seem like an interruption to our workflow. We previously used paper vouchers for accountability and have now cut our printing by almost 50%. There is a receipt wallet which stores all receipts once upload in real time which is a great feature for employees who work primarily in the field. For busy employees, rights can be granted for an administrator to author their reports. The level of tracking by - user, category and project allows you drill down to get a thorough understanding of spending. The printable reports are very professional-looking. We thought the cost was AMAZING for this level of expense tracking' so affordable compared to their counterparts with less features. We also appreciate that we are able to pre-set what GLs can and cannot be used for expenses which eliminates inaccurate coding of expenses. The landing pages to sign in are refreshing. Last, the customer support was top-notch and unlike that of other software companies we've worked with.
Puntos en contra
We haven't found any major features that were lacking. Those we though were an issue were rectified with additional training.
Respuesta de ExpensePoint
Dear Thelesha,
Thank you for this amazing review. I am so happy to hear that ExpensePoint is making a positive impact on your day to day business, saving you time, giving you valuable data, and a great result for an affordable price.
Kind regards,
Sherry McKeen - Vice President - Global Client Relations
- Sector: Gestión de organizaciones sin ánimo de lucro
- Tamaño de la empresa: 2-10 empleados
- Software usado Semanalmente durante 1-5 meses
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 8.0 /10
Critical Software for Non-profit
Revisado el 4/3/2023
The ExpensePoint team took great care to understand the business needs of our non-profit and...
The ExpensePoint team took great care to understand the business needs of our non-profit and offered a suite of capability and pricing options that work well with how we operate. The support has been outstanding and flexible. The software is robust and capable for our needs as we grow into the future.
Puntos a favor
The expensepoint system is robust in its capability for managing and tracking expenses. The mobile app is especially easy to use and the ability to upload receipts with automatic OCR scanning greatly improves ease-of-use.
Puntos en contra
The main web interface feels somewhat dated and confusing. It's fully functional and there are features implemented on the website that cannot be accessed via the mobile app (e.g. adding an email address for receipt uploading).
- Sector: Materiales de construcción
- Tamaño de la empresa: 51-200 empleados
- Software usado A diario durante Más de dos años
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Concise and Easy to Use
Revisado el 4/1/2021
Puntos a favor
-ExpensePoint has a user friendly interface for navigating through different functions needed.
-Home page dashboard gives a good overall view about yearly spending by category.
-Report search function helps program admin tracking report approval status quickly.
Puntos en contra
-Depends on browser and operating systems, sometimes receipts section gets squeezed to size that is not visible. It happens when using Safari on a Mac system.
-The mobile app does not have as much accessibility as desktop version - trouble viewing and creating authorized user's credit card reports on mobile app.
Respuesta de ExpensePoint
Hello Song,
Thank you for your review. Wow! 10 out of 10 is awesome. I am pleased that you are finding the system user friendly and the reports helpful. Thank you for your feedback about receipts and the mobile app. I will share your comments with Development.
Thanks for your review. We appreciate your business.
With appreciation,
Sherry McKeen VP-Global Client Relations
- Sector: Gestión de organizaciones sin ánimo de lucro
- Tamaño de la empresa: 51-200 empleados
- Software usado A diario durante Más de dos años
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Expense Point
Revisado el 7/8/2019
Great tool for processing expenses and running reports. Charges derived from corporate credit...
Great tool for processing expenses and running reports. Charges derived from corporate credit cards are placed in user's profile which assists in creating a more accurate expense report. Employees appreciate the ease of use.
Puntos a favor
1) Easy to train employees on usage
2) Virtually eliminates the use of paper
3) Accessible
4) Good report writer
5) Great customer service
Puntos en contra
1) Timing out too quickly when idle
2) At times, having to switch browsers to log on
Respuesta de ExpensePoint
Dear Wade,
Thank you so much for your amazing review. I am glad that ExpensePoint has been a great tool for your company. It is good to hear that your users have found it easy to learn and use, and that it has made the whole process of expense reporting more efficient. I hope the issue of timing out has resolved, but I will have someone from your tech support team reach out to you. Thanks for your business.
Sincerely,
Sherry McKeen VP-Global Client Relations
-
Fuente de la reseña
Calificación general
- Facilidad de uso
- Asistencia al cliente
ExpensePoint
Revisado el 15/1/2015
Let me preface this review with the fact that I work for a small non-profit with about 55 employees....
Let me preface this review with the fact that I work for a small non-profit with about 55 employees. ExpensePoint works well as an expense reporting program.
With the help of our customer service rep, I was able to setup our account code structure and approval chain. The account structure requires a sort of high level programing to assign certain departments different account codes and project numbers, etc. I don't come from an IT background, but I know my way around a computer, and I didn't have an issue setting this up with a little help from our customer rep.
Our business assigns project codes to different account codes almost annually, so it can be a challenge to then go into ExpensePoint and change a bunch of the rules so staff can access the correct account codes. They could improve the account code chain setup and make it simpler to edit them. The approval chain will require some tweaking from time to time as the business structure changes, but is much easier to manage than the account structure. We also make use of the credit card integration so that our staff can create credit card expense reports in ExpensePoint. It was a bit of a challenge, but we were finally able to get Visa to give us the correct file type needed, and now it works flawlessly.
We also have the reporting section of the program which allows us to run reports based on almost every input field in an expense report.
ExpensePoint can also be integrated with accounting software, such as Financial Edge. I can't speak to how well that works, as we're still in the process of getting the two programs integrated.
The only major issue we have had is that there is no way to file expense reports when they have been paid/ approved through the system. So, when I go into my account I still have old expense reports from 2012 sitting in my profile. If they could make it so that after the end of the year, every report dated 2014, for example, would go into a folder labeled 2014, it would really streamline the experience. This may be a minor complaint, but it is quite annoying. All in all, I would say that it's a solid program that does what we ask it to.
Respuesta de ExpensePoint
Dear Peter,
Thank you for your great and very constructive feedback. Our team have been notified of your suggestions and will look at integrating them into future upgrades of ExpensePoint.
Thank you for being our customer.
Paul Ansloos
Director of Sales and Marketing
- Sector: Automoción
- Tamaño de la empresa: 11-50 empleados
- Software usado A diario durante 1-5 meses
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Easy all-in-one expense management
Revisado el 24/6/2021
Puntos a favor
What i like the most is the mileage tracking functionality of this software. I have tested so many mileage tracking software such as Triplog, Everlance, Simply, and MileIQ. Those software either are not available for my region or the GPS tracking is not accurate/failed to capture the trips on certain days. This mileage tracking function will auto-track once you are on the move (it knows the route I took exactly which is pretty amazing). Then, you can also edit data and attach receipts before submitting to the management system to approve.
Puntos en contra
There was this one time the user suddenly got logged out and couldn't log in to the application. Wasn't sure what happened, but all it took was for the user to reinstall the software to make it work again.
Respuesta de ExpensePoint
Dear Norawat,
Thanks for taking the time to review ExpensePoint. We value our customer's feedback and comments. It is great to hear you are enjoying the MilageTracker. Thank you for choosing ExpensePoint as your automated expense reporting solution.
Best regards,
Sherry McKeen – VP-Global Client Relations
- Sector: Administración gubernamental
- Tamaño de la empresa: 201-500 empleados
- Software usado A diario durante Más de dos años
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Worked great to replace many manual processes across different departments
Revisado el 23/10/2019
We moved from manual processes and happy to say we were successful in getting all departments...
We moved from manual processes and happy to say we were successful in getting all departments involved quickly. Our process is faster and the data much more accurate.
Puntos a favor
The APP based services allowing for each user to post their receipts then a central person can match and code the transactions.
Puntos en contra
There were a lot of updates in the beginning but this has certainly better now. Support has always been very helpful.
Respuesta de ExpensePoint
Dear Patrick,
Thank your choosing ExpensePoint and for taking the time to review our program. We appreciate your feedback and thank you for your patience with the updates. It is great to hear that ExpensePoint has created a faster and more accurate expense management process for the City of Alabaster. Thank you for choosing ExpensePoint as your automated expense reporting solution.
Best regards,
Sherry McKeen VP-Global Client Relations
- Sector: Organización de eventos
- Tamaño de la empresa: 51-200 empleados
- Software usado A diario durante 1-5 meses
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
ExpensePoint review
Revisado el 20/1/2020
Very positive experience. Our implementation specialist was always prompt to return calls or...
Very positive experience. Our implementation specialist was always prompt to return calls or emails and took the time to make sure everyone understood the program. I am thankful to have ongoing support so that we are not left to fend for ourselves after we are up and running.
Puntos a favor
Tutorials and support can't be beat. Software is very easy to use.
Puntos en contra
Unable to automatically live feed credit card into program - this is through no fault of ExpensePoint. the problem is our particular credit card company does not allow this feature.
Respuesta de ExpensePoint
Dear Andrea,
Thanks for taking time to review ExpensePoint and for such an amazing rating! We are pleased to hear that you find the program easy to use and that your support experience has been very positive. I will be sure to let our support team know about your kind words. Thank you for choosing ExpensePoint. We appreciate your business.
Best wishes,
Sherry McKeen
VP of Client Relations
- Software usado A diario durante 1-5 meses
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
Awesome! Customer service during the setup has been beyond compare.
Revisado el 18/4/2018
Puntos a favor
Customizable to our needs - we have been searching for 2+ years for a company that would make
expense reimbursements to our employees an easy process, for both the employee and the accounting side. As a church, it has been hard to find a company willing to put in the extra time and brainwork to get the system set up as we need it. Found both in Expense Point.
Great customer service - while we have just begun the relationship with Expense Point, they have
been attentive to every question we need answered, and every detail we need worked out to ensure a smooth flow between their reports and our accounting software.
Employee training - Expense Point employees go the extra mile to ensure that our employees
understand the reimbursement process from start to finish, and provide links to those trainings
just for us.
Price - having researched a lot of companies, you can not beat Expense Point's per employee
rate.
Puntos en contra
None yet! We start our live process tomorrow, so looking forward to working with Expense Point
to get it going.
Respuesta de ExpensePoint
Dear Ruth,
Thank you for you great feedback for ExpensePoint and your especially your comments regarding the your implementation experience and working with our team. They are a really devoted group and apply great attention to detail in the implementation and training for each one of our clients. So thank you for you comments and I will pass this along to them.
Thank you for choosing ExpensePoint to manage your employee expenses and we appreciate you being our client and look forward to many years of this relationship.
Kind regards
Paul Ansloos - Vice President Global Sales & Marketing.
- Sector: Bienes de consumo
- Tamaño de la empresa: 2-10 empleados
- Software usado Semanalmente durante Más de dos años
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
A five star service deserves a five star review.
Revisado el 22/1/2019
I can quickly and easily enter my monthly business expenses.
I can quickly and easily enter my monthly business expenses.
Puntos a favor
* Easy to use
* Very comprehensive features
* It give me the ability to title my own expense entries that are unique to my business
Puntos en contra
I have not had a problem with this software. Nothing comes to mind.
Respuesta de ExpensePoint
Dear Valued Customer,
Thank you for taking the time to rate ExpensePoint and your five star review! I am pleased to hear that you find the software easy to use and comprehensive. Our goal is to replace your manual process and provide a seamless approval workflow. Thank you for choosing ExpensePoint as your automated expense reporting solution.
Best regards,
Sherry McKeen VP-Global Client Relations
- Sector: Seguros
- Tamaño de la empresa: 51-200 empleados
- Software usado Semanalmente durante 1-5 meses
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
To the Pilot Program & Beyond
Revisado el 19/12/2018
Overall, the experience has been great with ExpensePoint. The team took care of us during the...
Overall, the experience has been great with ExpensePoint. The team took care of us during the integration by adapting to your unique circumstances. We really appreciate it!
Puntos a favor
The variety of tabs/menus to easily go from approving reports to editing the expense categories in the Settings Manager. It is a flexible and powerful tool to process expense reports and in turn to analyze them.
Helpful & knowledgeable support team that goes above & beyond to support the integration and fix any issues.
Puntos en contra
Once the receipt reader feature is activated there is no way to manually override the reader if I want to upload a receipt without having it "read". This could be useful to cut out extra steps of isolating the personal expenses when uploading a receipt with personal & business expenses.
Respuesta de ExpensePoint
Dear Michael,
Thank you for your great 5 star review of ExpensePoint. I am really pleased everything has gone from pilot to roll-out and I can assure that all will continue to go well going forward. As for your comments regarding bypassing the Receipt Reader you can actually assign a receipt to an expense while it is being read. Doing this will override that process. I will make sure that someone from our CRM team reaches out to you to discuss further. Finally, thank you for choosing ExpensePoint and for being our client.
Kind regards,
Paul Ansloos - V.P. Global Sales & Marketing
- Sector: Transporte/transporte en camión/ferrocarril
- Tamaño de la empresa: 1.001-5.000 empleados
- Software usado A diario durante Más de dos años
-
Fuente de la reseña
Calificación general
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
friendly users sofware +support
Revisado el 10/10/2018
time saver ,easier to pull out specific informations about employee's expenses , great customer...
time saver ,easier to pull out specific informations about employee's expenses , great customer service
Puntos a favor
Software : easy to use even with employees who are not familiar with office work ..
Customer support : simply fantastic i always gets the help i need in a timely manners
Puntos en contra
none, but maybe for users adding receipts take more time than expected .. sometimes slow but overall great software
Respuesta de ExpensePoint
Dear Jocelyn,
Thank you for submitting this wonderful 5 star review of ExpensePoint. We really appreciate it. Thank you also for mentioning our customer support team, they truly are a great asset to the ExpensePoint team.
We really appreciate Dicom being our client and look forward to a long lasting relationship with you and your team.
Je vous remercie!
Paul Ansloos - Vice President Global Sales & Marketing
- Sector: Petróleo y energía
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante 1-5 meses
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Expense Point experience
Revisado el 6/3/2019
The team reached out ( Via Phone ) to make sure Their support was addressing my needs vs an email....
The team reached out ( Via Phone ) to make sure Their support was addressing my needs vs an email.
I travel 100%, I need an application that will make my life easier especially with the requirements of various clients and the reporting structure gave me more than what I needed. I have used numerous applications but when it came to reporting ExpensePoint is head and shoulders above, not to mention it price point.
Puntos a favor
The team at Expensepoint wants you to fully understand the application, wants to make sure you are comfortable with application, your needs are meet. The team is outstanding
The application itself is probably more information that is ever needed, but from a fiscal and reporting mechanism it is outstanding.
Puntos en contra
I really cant say a con against the application,it has more functionality that is needed, but able to either use it or grow into the use.
Respuesta de ExpensePoint
Dear Lenhardt,
Thank you for your amazing review of ExpensePoint. We are happy that it is making your life easier! It is great to hear that our support team was able to meet your needs and that you found ExpensePoint affordable and value adding. Thank you for choosing us as your expense management solution.. We want you to know that we really appreciate your business.
Kindest regards,
Sherry McKeen - Vice President - Global Client Relations
