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Opiniones de 1122
- Sector: Cuidado de la salud mental
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante 1-5 meses
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 2.0 /10
Sin soporte telefónico y sin atención inmediata ante incidencias graves en el servicio.
Revisado el 13/2/2021
Ayer pagué un paquete Premium y hoy el sistema no me deja acceder a mi propia cuenta. No funciona...
Ayer pagué un paquete Premium y hoy el sistema no me deja acceder a mi propia cuenta. No funciona el chat en vivo y ni estoy recibiendo emails respondiendo a mis solicitudes de asistencia inmediata.
Puntos a favor
Lo mejor de esta herramienta es el amplio número de funciones configurables.
Puntos en contra
La única asistencia que se ofrece es online, mediante un chat que no siempre está activo. Este hecho, ha provocaddo que hoy los servicios estén totalmente desatendidos, sin un lugar al que acudir ante problemas graves de acceso a la propia cuenta.
En los términos y condiciones aparece un número de contacto de Washington al que responde el buzón de voz de otra compañía.
Toda la configuración depende de cuántas horas tengas disponibles para visitar cada uno de los tutoriales para ajustar la herramienta a tus necesidades.
Si has hecho una cuenta en un idioma inicialmente, aunque sea la cuenta de prueba, este idioma se traslada automáticamente a todas las plantillas y sólo escribiendo manualmente cada plantilla o empezando con una cuenta desde cero puedes contar con plantillas en otro idioma.
Respuesta de SimplyBook.me
Dear Nuria,
Thanks for taking the time to leave us your feedback. I am sorry to hear that you are not happy with our service. It is correct that we do not provide telephone support but we have our Live Chat agents working 24h during the working week so you should always be able to reach them and they will respond quickly. I hope you were able to reach our Live Chat to help you get into your account by now. If not then reply to this email and I will make sure we do everything we can to help you out.
All the best
The SimplyBook.me team
- Sector: Aprendizaje en línea
- Tamaño de la empresa: 11-50 empleados
- Software usado A diario durante 6-12 meses
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Excelente sistema para reservas
Revisado el 17/11/2020
Se ha convertido en parte fundamental de nuestro negocio, nos permite lleva a cabo todas las tareas...
Se ha convertido en parte fundamental de nuestro negocio, nos permite lleva a cabo todas las tareas de manejo de reservaciones y pagos. Todo de una manera fácil
Puntos a favor
Fácil de usar y adaptable a cualquier tipo de evento que desees agendar ademas de las integraciones que puedo
Puntos en contra
En este momento no he encontrado ninguna
Razones para cambiar a SimplyBook.me
Fácil manejo y la atención personalizadaRespuesta de SimplyBook.me
Dear Ivan
Thank you so much for leaving your fantastic review, we appreciate it enormously!
All the best
The SimplyBook.me team
- Sector: Salud, bienestar y deporte
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante Más de dos años
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Muy buena aplicación
Revisado el 22/9/2022
Puntos a favor
Es muy fácil de usar, los pacientes pueden coger su cita sin llamar y tiene un precio muy asequible. Además puedes gestionar varios centros.
Puntos en contra
Es un poco lío de configurar cuando tienes que cambiar o aplicar el horario de alguien
- Sector: Comercio mayorista
- Tamaño de la empresa: 1.001-5.000 empleados
- Software usado A diario durante Más de un año
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Generalmente es muy Util.
Revisado el 21/7/2023
Puntos a favor
Me gusta que su calendario se puede personalizar eso facilita recordar los compromisos.
Puntos en contra
Si miramos sus complementos son un poco costosos.
- Sector: Salud, bienestar y deporte
- Tamaño de la empresa: Trabajador autónomo
- Software usado Semanalmente durante 6-12 meses
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 8.0 /10
Gestión de citas facil para empresas de servicios
Revisado el 1/6/2023
Es una solución sólida para la gestión de citas y reservas en empresas de servicios. Su versatilidad...
Es una solución sólida para la gestión de citas y reservas en empresas de servicios. Su versatilidad, opciones de personalización, integraciones y funcionalidades adicionales lo convierten en una herramienta eficiente para administrar las citas.
Puntos a favor
La plataforma SimplyBook.me es compatible con dispositivos móviles, lo que permite a los usuarios acceder y gestionar sus citas desde cualquier lugar.
Puntos en contra
En general es fácil de usar, pero puede haber una curva de aprendizaje inicial para familiarizarse con todas las características y opciones de personalización disponibles
- Sector: Producción audiovisual
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante 1-5 meses
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 9.0 /10
Muy buen producto
Revisado el 10/5/2023
Muy buena, con un excelente, rapido y personalizado servicio de atención al cliente.
Muy buena, con un excelente, rapido y personalizado servicio de atención al cliente.
Puntos a favor
Nos ha gustado mucho porque se ha adaptado bastante bien a nuestras necesidades, y después de testar diferentes soluciones, es la que mejor lo ha hecho.
Puntos en contra
Echamos en falta la integración de la geolocalización para poder integrar servicios a domicilio.
Respuesta de SimplyBook.me
Dear Tomàs, thank you so much for taking the time to leave us your positive feedback, we appreciate it greatly!
All the best
The SimplyBook.me team
- Sector: Salud, bienestar y deporte
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante 1-5 meses
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 9.0 /10
Muy contenta de tener esta plataforma en mi empresa
Revisado el 25/2/2021
Me esta dando la facilidad de tener más tiempo y el trabajo es mucho más ágil y preciso. Ningún...
Me esta dando la facilidad de tener más tiempo y el trabajo es mucho más ágil y preciso. Ningún cliente esta desatendido ya que se confirman y envían recordatorios por mail. Me llegan reservas 24 h al día.
Puntos a favor
Me ha gustado mucho lo fácil y cómodo que ha sido implementarlo.
Puntos en contra
Lo único que me ha costado es que la ayuda es en inglés y no ha sido tan dinámico
Respuesta de SimplyBook.me
Dear Rut,
Thank you so much for taking the time to leave us your positive feedback, we truly appreciate it!
All the best
The SimplyBook.me team
- Sector: Salud, bienestar y deporte
- Tamaño de la empresa: Trabajador autónomo
- Software usado Semanalmente durante Prueba gratis
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Probabilidad de recomendación 10.0 /10
Muy Contenta
Revisado el 11/10/2021
Puntos a favor
Me ha encantado lo fácil que es utilizar este Software. El mismo programa te ayuda a ir al siguiente paso que debes hacer y me ha resultado muy útil para programar mis reservas.
Puntos en contra
Lo que menos me gusta son las plantillas a seleccionar en modo Free.
Respuesta de SimplyBook.me
Dear Ruth,
Thank you so much for taking the time to leave us your fantastic feedback, we truly appreciate it!
All the best
The SimplyBook.me team

- Sector: Investigación
- Tamaño de la empresa: 11-50 empleados
- Software usado A diario durante Más de un año
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Probabilidad de recomendación 10.0 /10
Scheduling appointments with research participants
Revisado el 9/10/2018
Major upgrade compared to traditional means of scheduling appointments. Will never switch back to...
Major upgrade compared to traditional means of scheduling appointments. Will never switch back to phone calls and voice messages! My staff and research participants are thrilled to use it, so am I!
Puntos a favor
I conduct digital research with psychiatric populations and I am the principal investigator of a NIH funded study that is evaluating the feasibility of delivering group therapy using mobile platforms. SimplyBook.me is an amazing solution to schedule visits with research participants. Our research participants can now book sessions with different members of our team (program coordinators, assessors, therapists). This has greatly accelerated the operationalization of our study procedures.
Puntos en contra
Honestly I cannot think of any flaws. Maybe the admin portal can be initially intimidating, but one easily learns how to navigate it and customize the experience.
Respuesta de SimplyBook.me
Dear Bruno,
Thank you so much for taking the time to write your fantastic review about SimplyBook.me, we appreciate it a lot and are happy to hear that it has been beneficial for your business!
All the best
The SimplyBook.me team
- Sector: Aprendizaje en línea
- Tamaño de la empresa: 2-10 empleados
- Software usado Semanalmente durante 1-5 meses
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
The BEST booking system out there. Please keep updating & improving this epic/pioneering...
Revisado el 10/10/2022
App = incredibly good. iFrame embeds a bit sketchy looking! Wish there was a way for employees to...
App = incredibly good. iFrame embeds a bit sketchy looking! Wish there was a way for employees to simply update/add to their schedules directly within our website or an app (not simply a homepage shortcut to a website that poses as an app).
Puntos a favor
Incredible tool. So many features. Build epic booking systems.
Puntos en contra
It seems to be something that they do not actively work on, which seems crazy to me. Customer support ([SENSITIVE CONTENT]!) is dire. She sits on her little throne of customer support power/possession and then acts as a mindless, droning, and passive-aggressive gatekeeper for SimplyBook. It makes working with the company a chore, and I would seriously not want to pay money every month with her as our Account Manager. She makes the process of this (incredible!) application, seem hopeless, limited, and dire. You need your first point of contact to laude the company, and care about it deeply! To inspire its customers, and to show them how much of an incredible booking system can be built with SimplyBook.
Razones para elegir SimplyBook.me
SimplyBook has so much more genuinely deep and powerful potential. Incredibly well-coded. User friendly for the service providers (as well as the customers). A truly epic and well-thought-out product, held back by shoddy customer service and a lack of passion at the front gate.Razones para cambiar a SimplyBook.me
Fantastic UI and endless potential with all of the addons. The perfect options for entrepreneurs and business owners looking to "build" a booking system for their business, that suits them and their specific business model. They are endless ways to build a business model that works using their system. PLEASE keep updating, and marketing your product. It is amazing, and far far better than Calendly/Setmore/Acuity and all the big boys, who have absolutely no potential, and incredibly limited coding for serious businesses and booking systems. SimplyBook has it all worked out when it comes to Team Members Scheduling (although this could be better with a simple frontend panel), Classes, Recurring Meetings, Timeslot booking simplicity, Coupons, etc.!- Sector: Salud, bienestar y deporte
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante Más de un año
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 5.0 /10
Very wide set of features with a great pricing model but poor API support.
Revisado el 2/12/2018
The service has a powerful API that has documentation that is good enough to get you up and going...
The service has a powerful API that has documentation that is good enough to get you up and going with an implementation. It has some bugs and has poor technical support. The pricing model is very scalable if you have lots of people that need to have calendars/scheduling that don't necessarily use the scheduling capacity (provided by the API) in your application (they charge per booking not per calendar). The nail in the coffin for us it the lack of HIPAA compliance for the API. Their sales page touts HIPAA compliance but this is not possible if you are using the API and this is not stated anywhere. Your team could spend time and money encrypting all your data yourself before it gets to Simplybook.me's servers but it just makes it painful to use compared to other services out there that offer this out of the box.
Puntos a favor
They have a very wide set of features for users that are using their scheduling interface. The API seems to be quite robust as well handling many of the core scheduling features in it.
The pricing is based on features and number of bookings which is very scalable for our use case that has lots of people that require a calendar but may never use the booking features that are provided by this integration.
Puntos en contra
They claim that their product is HIPAA compliant. However, turning on the HIPAA compliant features shuts down access to their API, which is the only thing we are using them for.
Their API support is very poor. Most of the time they just say they cannot help and their answers are very abrupt and unhelpful answers most of the time (you have to keep nagging to get a decent response). There are bugs here and there in the API. The documentation for their API, though large, is incomplete and lacks thorough/clear explanations and neglects things like how call backs work etc.
It looks like their feature set is growing but the API capacity is not.
- Sector: Productos farmacéuticos
- Tamaño de la empresa: 5.001-10.000 empleados
- Software usado A diario durante Prueba gratis
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Optimize Your Booking Workflow: Exploring the Features of SimplyBook.me
Revisado el 21/6/2023
I had the chance to see how healthcare professionals used the SimplyBook.me program while I was...
I had the chance to see how healthcare professionals used the SimplyBook.me program while I was interning in the pharmaceutical research and development division. The management of patient appointments, which enabled effective scheduling and decreased administrative costs, was greatly aided by SimplyBook.me. Both employees and patients found it simple to operate the software's user-friendly online appointment booking system. The adaptable booking forms from SimplyBook.me allowed for different appointment types and particular needs. Automated appointment-reminder systems and alerts improved patient compliance with planned consultations and improved medical care overall by reducing missed appointments. The software's reporting features also provide insightful data on appointment utilization, enabling data-driven resource allocation and decision-making.
Puntos a favor
For companies and service providers, SimplyBook.me has a number of benefits. Customers may quickly book appointments online thanks to the software's user-friendly design and straightforward booking system. It provides fully configurable booking forms, automated reminders, and notifications, which lower no-show rates and boost client engagement. Businesses can maximize their resources thanks to SimplyBook.me's robust calendar management tool, which guarantees effective scheduling. Online transactions can be made securely and conveniently thanks to the software's support for interfaces with well-known payment gateways. SimplyBook.me additionally offers thorough reporting and analytics, including information on appointment trends, revenue production, and customer preferences. SimplyBook.me improves consumer satisfaction, business processes, and booking efficiency overall.
Puntos en contra
Even though SimplyBook.me has several advantages, there are a few things to take into account. To fully leverage the software's customization options for particular business needs, some technical know-how or assistance may be needed. The amount of time and work required to set up the program will depend on how complex the scheduling requirements are. Although the program integrates with payment gateways, there can be additional costs depending on the amount of transactions or the payment processor. It's also crucial to keep in mind that some sophisticated capabilities, such as advanced reporting or extensive customization choices, might only be accessible through more expensive pricing tiers. However, the overall value and usefulness that SimplyBook.me offers outweighs these restrictions.
Respuesta de SimplyBook.me
Hi Angelica,
Thank you so much for taking the time to leave us such insightful and positive feedback - we truly appreciate it !
All the best
The SImplyBook.me team
- Sector: Gestión de organizaciones sin ánimo de lucro
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante Más de dos años
-
Fuente de la reseña
Calificación general
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 7.0 /10
Great features but the recent price increases have stung a bit!
Revisado el 20/9/2019
Overall, Simplybookit has helped us streamline our appointment booking and monitoring systems....
Overall, Simplybookit has helped us streamline our appointment booking and monitoring systems. Despite it being a little difficult to set up initially, if you can afford the standard package (or can make do with the basic package) it's worth the time and the customer service is great.
Puntos a favor
It has some really great features that we needed - multiple locations, the ability to take appointment deposits, customise notification emails and having a questionnaire for clients to fill in at the point of booking. The ability to download our daily appointments as a CSV file is really useful - generally speaking, the amount of data we're able to extract from it for our monitoring is fantastic. The customer service is fast and helpful.
Puntos en contra
The interface took a bit of getting used to (but once you're used to it, it's fine! We have some single appointments for one person and some workshops with multiple spaces, but they have to be set up in the same way so the workshop booking interface is quite clunky from the customer's perspective. Some of the info (for example the service description) isn't viewable on mobile devices which is a shame. The recent price rises were a bit of a shock when it came to renew our subscription and unfortunately it has now become unaffordable for us to keep using.
Razones para elegir SimplyBook.me
At the time, Simplybookit offered the features we needed at a better price point than 10to8Software anterior
Sign In SchedulingRazones para cambiar a SimplyBook.me
It offered the features we need at the most favourable price.Respuesta de SimplyBook.me
Dear Becky
Thank you so much for taking the time to leave us your feedback, we truly appreciate it.
Regarding your comment on some of the service description not showing on your mobile, can you please send me from what kind of mobile you are checking? I checked your page with iphone and I can read all service descriptions.
We are very sorry to hear that you guys have stopped using our system due to cost. I can see that you are a non profit organization, please contact me directly so that we can see what we can do for you guys.
All the best
The SimplyBook.me team
- Sector: Administración educativa
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante 1-5 meses
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Probabilidad de recomendación 10.0 /10
Everything you’d ever need
Revisado el 21/2/2021
Overall, I’m very pleased with this software.
Overall, I’m very pleased with this software.
Puntos a favor
I searched for software that I could add to my Wordpress site that would allow for multiple locations (service providers), allow for different pricing, coupons, easy booking and more. This also has a simple Facebook integration, marketing tools and so much more.
It took me a few days to figure it out as there are many features that are weaved together. But once I did, it now takes just minutes to add or edit classes and services.
Puntos en contra
The add-ons are expensive and may not make sense for my business in the long run as we scale up. We shall see.
Razones para elegir SimplyBook.me
Booked didn’t have repeat classes nor could I have different prices for similar classes assigned to separate locations only. No Facebook integration either.Razones para cambiar a SimplyBook.me
Better features for classes/education.Respuesta de SimplyBook.me
Dear Danny
Thank you so much for taking the time to leave us your fantastic feedback, we truly appreciate it!
All the best
The SimplyBook.me team
- Sector: Productos cosméticos
- Tamaño de la empresa: Trabajador autónomo
- Software usado A diario durante 1-5 meses
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Love this system
Revisado el 5/10/2021
Overall experience has been great. I did have some issues with setting some features up but their...
Overall experience has been great. I did have some issues with setting some features up but their customer service was amazing and someone is always there to assist whenever you have questions or concerns. 5 stars!!!!
Puntos a favor
I love how you can basically create your own website for your booking system and customize it to suit your brand. I love the added custom features. The fact that you can choose what to enable and what to disable based on your business’s needs is amazing! And the annual price for the Basic plan so great! Definitely most cost effective than other scheduling systems I’ve used in the past.
Puntos en contra
I feel like they should include more than just 3 custom features on the basic plan. “Accepting payments” & “Accepting deposits” are 2 main features that most businesses require, & without a doubt should be included for free. It’s kind of a no brainer. Or both of these features should be 2 in 1 because they go hand in hand. Having to enable both of them then leaves you with only 1 more custom feature to select.
Other than this, everything else is great!
Respuesta de SimplyBook.me
Dear Esther,
Thank you so much for taking the time to leave us your amazing feedback, we appreciate it greatly!
All the best
The SimplyBook.me team
- Sector: Entretenimiento
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante 1-5 meses
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
I did my research and found a great fit!
Revisado el 5/3/2021
My experience has been awesome! I was able to seamlessly set up my site with ease, set up my...
My experience has been awesome! I was able to seamlessly set up my site with ease, set up my payment processor and have a beautifully designed live booking page for clients to book. I highly recommend this for small businesses and providers who accept appointments.
Puntos a favor
I love how user friendly this software is! I found the video tutorials very helpful and the customer service was prompt and friendly. I appreciate how they would always send article links to refer back to after the chat and would email me when we got disconnected. I also love the booking site themes to choose from, they are all very well designed.
Puntos en contra
If I had to give one improvement it would be to allow users to get more than three custom features with the first upgrade tier. I would have loved to get five to test it out, and would have definitely upgraded once my business bookings began. The jump from three to unlimited is a big jump, maybe offer a tier in between for new subscribers. Other than that the software itself is pretty amazing.
Razones para cambiar a SimplyBook.me
The easy links to a payment processor, allowing different service providers with different services, including a booking site, and access to create an intake form. Also, integration with social media was a huge one!Respuesta de SimplyBook.me
Hi Korie,
Thank you so much for taking the time to leave us your fantastic feedback, we appreciate it greatly!
All the best
The SimplyBook.me team
- Sector: Salud, bienestar y deporte
- Tamaño de la empresa: Trabajador autónomo
- Software usado Semanalmente durante Prueba gratis
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Probabilidad de recomendación 5.0 /10
Did not blow me away but not the worse either
Revisado el 5/4/2023
I would not stay with simplybook.me, it felt a bit too complicated and not as smooth and integrated...
I would not stay with simplybook.me, it felt a bit too complicated and not as smooth and integrated as I needed but when you are starting with booking a system overall it is not too bad
Puntos a favor
There was a free trial which is always nice to be able to test a system and see if it fits you. Overall I was able to find most of the settings I needed but not all I needed to ask for support for help with some.
Puntos en contra
A bit too complicated trying to find all the necessary settings and set reminders and notifications, takes a while to set up as well, and some things felt unnecessary to add. With this quality of product, I would say the price should be lower but it was still overall ok and functional.
Respuesta de SimplyBook.me
Dear Nadia
Thank you so much for taking the time to leave us your feedback, we truly appreciate it.
All the best
The SimplyBook.me team

- Sector: Maquinaria
- Tamaño de la empresa: Trabajador autónomo
- Software usado Semanalmente durante 6-12 meses
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Probabilidad de recomendación 8.0 /10
Nice booking system
Revisado el 3/10/2018
SimplyBook.me has given my clients one more way to contact me, especially those who know what...
SimplyBook.me has given my clients one more way to contact me, especially those who know what service they want and want it booked quickly without having to ring or wait for mail correspondance. Customers seem to want to solve their problems and meet their needs more and more quickly and will move on to another provider if the current one is too slow to answer. In my line of business, which is rather traditional and old-fashioned, I seem to be ahead of my competitors simply by having quick, online solutions, of which SimplyBook.me is a good one.
Puntos a favor
The booking calendar allows my clients to book my services directly via the calendar, linked from my site. This is a handy feature and a selling point in my business, where people want easy ways to make appointments at times of their choosing. I can customise the forms to suit my own specific needs.
Puntos en contra
The features are not always intuitively set out, so it has taken a while to find out what can be done. When I get a mail infpoming me of a booking, it would be good to get either, 1. a direct link to the new booking or the day of the booking, or 2. all the details of the booking in a mail. I would also like to be able to synchronise the booking calendar with the offline calendar in my mail client, but I have not found out how, if it even is possible.
Respuesta de SimplyBook.me
Dear Phil
Thank you so much for taking the time to leave us your feedback, we appreciate it greatly!
Regarding the e mail notifications, then under settings/email&sms settings you can adjust exactly what information are sent in that notification e mail to the service provider. So if you want all relevant details regarding the booking sent to you, then you can do that within that settings. Please contact our Live Chat if you can not find where to set that up.
With respect to the calendar integration then we have Google and Office 365 two way calendar synchronization but it is impossible to sync with offline calendars as technically that is just not possible, at least not two-way.
All the best
The SimplyBook.me team
- Sector: Hospital y atención sanitaria
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante Más de dos años
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 6.0 /10
Helpful system generally, just a few improvements needed
Revisado el 21/10/2022
Puntos a favor
The calendar with different colours for different practitioners makes it easy to see when people have appointments. We loved that we could customise our website widget to make it on brand, and that this software gives the option for customers to add promo codes, as most others in this field do not allow this. The SOAP note feature is paramount to us as a physio clinic, and the whole system is very secure.
Puntos en contra
We need an option to attach files to our client notes, as we are a physio clinic so often have patient letters/referrals that we currently need to store elsewhere. Also, the analysis of the data is helpful but you are unable to assess how many sessions each client has had on the export option, which makes reviewing marketing efforts a bit of a nightmare. The calendar view would benefit from having a weekly view with each service providers timetable more clearly, as this can create problems for us too!
Razones para cambiar a SimplyBook.me
The option to add promo codes, customise the website widget to our brand colours, and the price.Respuesta de SimplyBook.me
Hi Katie and thank you so much for taking the time to leave us your feedback, we appreciate it greatly!
Regarding your feedback then I will address each point:
1. This is a suggestion that we have on our list and we can hopefully add to the system later on
2. With the reports about number of sessions per client to export, then this is possible by going into reports/clients/select client/View and then you can choose export
3. It is possible with the filters to select there a certain provider and then click on "Apply" after that you choose the weekly view and then you should have a weekly view by provider. I also encourage you to have your providers using the admin app, there each one can have a really nice overview of upcoming bookings.
If you have any further questions you can always contact our Live Chat and contact Dmytro our Head of Support who can assist you with anything....well as long as it is related to our system:)
All the best
The SimplyBook.me team
- Sector: Práctica médica
- Tamaño de la empresa: 11-50 empleados
- Software usado A diario durante 1-5 meses
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 0.0 /10
Lots of Features but more limited than we were told, and Customer Service is not good
Revisado el 9/12/2021
Not good, huge waste of time.
Not good, huge waste of time.
Puntos a favor
I found it easy to set up and look pleasing for my website.
Puntos en contra
We do not require prepayment to book an appointment. However, we offer a 20% discount if the client prepays. With that offer, we get a much higher show rate. Originally, I was told this was not an issue. However, after hours upon hours of setting up the program I found that I cannot offer both options. If we require prepayment for the discounted appointments, it now requires payment for the non discounted appointments. So basically, I cannot offer how we do business. Customer service is terrible, because it is only by text. They will not let you call. Forget all the money we wasted; I am more upset about all the lost time.
Respuesta de SimplyBook.me
Hi Aaron,
I am sorry to hear that you did not have a good experience with our product. Our prepay solution is set up a little bit differently from what you are used to so unfortunately with our system a defined % can not be applied if the client chooses to prepay. You could however have a different service where you indicate that it requires prepayment and then have that service with 20% lower price.
Our customer service is only online but they are online 24h during the working week and are always quick and ready to help all users immediately, no matter if you are a small or a big one.
All the best
The SimplyBook.me team
- Sector: Aprendizaje en línea
- Tamaño de la empresa: Trabajador autónomo
- Software usado A diario durante Más de un año
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 7.0 /10
Simple effective and Value for money
Revisado el 21/10/2022
Puntos a favor
I enjoy the ease and the integration with my website. The widget I can put straight on my site allows ease for me and my customers. The reminders and confirmations are extremely useful and it helps keep track.
Puntos en contra
It would be great if you could adjust your availability week by week rather than just block off time. A lot of the feature that I want are there but I can’t afford them .
Razones para cambiar a SimplyBook.me
It was the simplest and best value for moneyRespuesta de SimplyBook.me
Dear Jasmin
Thank you so much for taking the time to leave us your feedback, we truly appreciate it!
For the comment on the availability - have you checked our special days setup? Please reach out to our Live chat (online 24h during the working week) if you need any help with that.
All the best
The SimplyBook.me team
- Sector: Comercio minorista
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante Prueba gratis
-
Fuente de la reseña
Calificación general
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 7.0 /10
Going past the trial will invest.
Revisado el 6/1/2021
I am excited to be able to make booking easier for my clients and on social media.
I am excited to be able to make booking easier for my clients and on social media.
Puntos a favor
The ease of implementation to outside apps. The facebook and website integration ease is well done.
Puntos en contra
Editing the booking landing page. Fortunately, I have web builder knowledge and that is helping but your system is not user friendly nor provide helpful items such as best size of banner image for templates.
Razones para elegir SimplyBook.me
Help with a booking is of more efficient use of my time use at this stage of my business needs. I can manage my social but the booking portion was becoming more time-consuming. Plus SimplyBook.me was easier to learn and so I'd rather manage this portion and hire someone for hootsuite when I need it.Software anterior
HootsuiteRazones para cambiar a SimplyBook.me
pricing and ease of use.- Sector: Bibliotecas
- Tamaño de la empresa: 1.001-5.000 empleados
- Software usado A diario durante Más de un año
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 9.0 /10
Using Simplybookme to reopen Sports and Culture Services after the Covid-19 Lockdown
Revisado el 19/11/2020
I really like Simplybookme. It has been especially useful during the Covid-19 pandemic as I have...
I really like Simplybookme. It has been especially useful during the Covid-19 pandemic as I have been able to provide a booking system allowing customers to access services and events right across our Sports and Culture Department (LLA) of Abredeenshire Council. Customers book pickup slots within our Library Click and Collect Service, outdoor tennis courts can now be booked allowing our customers to observe social distancing, two of our museums have reopened and are using Simplybookme to take bookings. It really has helped us provide a service through these very difficult times. I highly recommend Simplybookme.
Puntos a favor
Very easy to setup and all accessed from a single Admin site which is cloud based so I can easily roll out the system to other staff across several sites.
I found the initial setup very straight forward and adding further complexity to the system was easy to do too once I got the basics right.
I can easily add multiple sites providing many different services all from the Simplybookme Admin site.
Great value for money. I'm running almost a 100 different sites (service providers) providing our customers with over 30 different services.
Superb email and SMS notification setup. I have a bespoke booking confirmations go out from each of my sites or service providers as they all have a different setup.
The system is jam packed full of really great Custom Features many of which I use. Such as Book Soon Notification System, Intake Forms, Service Categories, Group Bookings, Flexible Notifications, Terms and Conditions, Products, Booking Status. That's only about 15% of all the Custom Features available!
Puntos en contra
Can't add single Special Days (e.g. for a one off holiday) without having to move away from the easy to use "slider" schedule I use for opening times.
No "Sand Box" site for testing setup or training.
The dates/days in the front end Calendar for customers (when using a phone) are not locked which means if you scroll down the screen it's very difficult to keep track of which day/date you are selecting.
Respuesta de SimplyBook.me
Dear Gavin
Thank you so much for leaving your positive review, we appreciate it enormously!
All the best
The SimplyBook.me team
- Sector: Fotografía
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante Más de dos años
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 8.0 /10
Reliable and functional booking software
Revisado el 26/8/2020
I started with a free plan, and have loved it. I recently upgraded to a subscription, and it's...
I started with a free plan, and have loved it. I recently upgraded to a subscription, and it's great too. I looked into other options, but SimplyBook seems to offer the most flexibility for our specific needs.
Puntos a favor
I've never had an issue with the site being down, and customers have found the booking process easy to use. I love the custom translation features which allow me to set the exact terminology for my specific business.
I've use this for about 5 years, and we love it.
Puntos en contra
When we set it up, it definitely took some learning to work out how to make it work for us (special day schedules only). But now that it's up and running, it hasn't skipped a beat. I can keep adding and changing things as I go and as our business grows and changes.
I would like to be able to set the date that follow up emails go out requesting a review to a later date, as our customers don't receive their final printed product for up to 2 weeks after their booking, so asking them for a review a maximum of 3 days after their sitting isn't very useful for us :-(
I'd also love some more flexibility in sending sms or email reminders (eg, email 3 days before booking, sms 1 day before).
Setting up our home page (especially images) has taken a lot of trial and error, but it's working for us now :-)
Respuesta de SimplyBook.me
Dear Kate,
Thank you so much for taking the time to leave us your fantastic feedback, we truly appreciate it!
I will check out with my team if we can add some more flexibility with regards to sending sms/email reminders.
All the best
The SimplyBook.me team
- Sector: Entretenimiento
- Tamaño de la empresa: 11-50 empleados
- Software usado A diario durante 6-12 meses
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 9.0 /10
SimplyBook.me
Revisado el 16/5/2023
Again I do think it's a simple way to do your booking. I see it being best for low traffic...
Again I do think it's a simple way to do your booking. I see it being best for low traffic businesses.
Puntos a favor
It's affordable and it's not hard to set up. Open your account then list your services and availability dates and you're ready to go. The admin app is a quick way to manage everything and there's also the client app that does the same thing on their end.Notifications can come in through email or SMS. I like that because I've missed important things coming in through email. On my phone after there are 3 or 4 they don't display individually anymore. On the other hand I always check SMS and they don't group together. Integrate with Facebook, Google, Stripe, PayPal, etc.I would say it's a simple way to do your booking.
Puntos en contra
It is affordable unless you're wanting the add on packages. Honestly they do get expensive. If you can operate without them it's no big deal though.
Respuesta de SimplyBook.me
Dear Austin, thank you so much for taking the time to leave us your positive feedback, we appreciate it greatly!
All the best
The SimplyBook.me team