Tidio

Comunicador para empresas con chats en vivo, mensajería y correo electrónico

Calificación general

4,8 /5
(387)
Relación calidad-precio
4,5/5
Funciones
4,6/5
Facilidad de uso
4,7/5
Asistencia al cliente
4,7/5

96%
Un ha recomendado esta aplicación
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Opiniones de 387

Jose
Calificación general
  • Sector: Productos cosméticos
  • Tamaño de la empresa: 2-10 empleados
  • Software usado A diario durante 6-12 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 7.0 /10

Trabajar con Tidio, genera beneficios.

Revisado el 18/9/2020

Satisfactoria

Puntos a favor

Es sencillo y practico. Me da información de los clientes interesados en nuestra firma.

Puntos en contra

No se si es posible programar un horario de atención.

Respuesta de Tidio

Hi there,

Thank you for the review!

You can schedule your office hours inside the Settings> Operating hours section of your Tidio panel :)

Roberto Alonso
Calificación general
  • Sector: Tecnología y servicios de la información
  • Tamaño de la empresa: 2-10 empleados
  • Software usado A diario durante Prueba gratis
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Probabilidad de recomendación 10.0 /10

Fast and easy

Revisado el 30/7/2020

Puntos a favor

I was looking for a solution to talk to the people in may webpage and after finding Tidio it took me less than 5 minutes to implemented and start using it.

Puntos en contra

The app for mac shows a message concerning security of the origin of the application plus is just the webpage made application.
I better just to user de webpage and the phone app.

Respuesta de Tidio Traducir a Español

Hi there,

Thank you so much for the review!

The Unidentified developer "error" is known to us. We hope to in the future become an identified developer as we see how this may not be convenient. However, please do not be concerned, the app is fully made by us and it is 100% safe to use :)

Akash
Calificación general
  • Sector: Estudios de mercado
  • Tamaño de la empresa: 11-50 empleados
  • Software usado A diario durante 1-5 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 9.0 /10

One of the best chatbots.

Revisado el 13/4/2022

Puntos a favor

First of all, it has a free plan which gives up to 100 unique visitors per month and is best suited for small business websites that are just started. Its user interface and user experience are very nice and it also saves site visitors' data. A notification will be sent when a user is on our website which is wonderful. Customer support is very quick, they help us solve our problems within less time.

Puntos en contra

We have been using Tidio as a chatbot for our company website for 6 months, as far as my experience is concerned, I haven't faced any issues with Tidio.

Alternativas consideradas

Engati

Razones para cambiar a Tidio

1. It has a free plan. 2. User interface and User experience are awesome. 3. Lot of customizations can be done for chat-bot. 4. And luckily its color blue is best suited for our website.

Respuesta de Tidio Traducir a Español

Thank you so much for the feedback Akash! Should you need any help regarding Tidio let us know.

Shanthi
Calificación general
  • Sector: Administración educativa
  • Tamaño de la empresa: 11-50 empleados
  • Software usado A diario durante Prueba gratis
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Tidio is a benchmark for any product for the use case

Revisado el 19/1/2023

Delighted and feeling blessed to have it.

Puntos a favor

It's spot on delivering to the use case it intends to address. I am amazed with such a simple to use without losing details it supposed to cover and manage. So far my experience with it is just delightful and it never failed to provide what I needed, all the time, when I sit man the desk.

Puntos en contra

Though I have used for a limited time now, but more confident to state that I cant find anything it to be lacking.

Dominick
Calificación general
  • Software usado A diario durante Más de un año
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente

Looks great on the outside but features not fully completed

Revisado el 12/12/2017

Puntos a favor

The app looks great on the outside: email, chat, Facebook messenger, integrations. But once you fully test the product you notice the many flaws.

Puntos en contra

1. When a user leaves your page and an operator responds the user will not be notified.
2. The message box is only refreshed when the page is open, so if a visitor is using multiple tabs they will not receive replies.
3. Integrations are all manual, which means. You have to reopen all conversations, open the user profile, press the preferences and send the log to the integration. Imagine doing that to your crm, sync app and maybe email list.
4. I was mainly interested in Helpscout integration, and integration to integrate Facebook messenger with the app I use to manage several email accounts. Turns out, tidio created the integration but they decided not to integrate the mailbox feature. Which means if I send a chat log to help scout it be be places in a random mailbox because their app doesn't specify the mailbox. Explain this to support but got the responds: we're not looking to change integrations.
5. Validation messages aren't accurate. Sometimes you will get the message 'Saved to integration' or 'Message send' but an error prevented this from completion. I contacted support about this and time and time again there was an excuse but its my believe that I shouldn't have gotten a succes validation message, right. Support simply didn't respond to my question.

Denver
Calificación general
  • Sector: Tecnología y servicios de la información
  • Tamaño de la empresa: 2-10 empleados
  • Software usado A diario durante 1-5 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Very Helpful Software

Revisado el 4/1/2023

This software has enhanced the website making it more personal and effective,

Puntos a favor

I like the fact that it has a chatbot. This is a popular trend these days.I also like that it has an Android app. I can chat on the go.

Puntos en contra

The major setback was the price of this product. It is a little expensive for smaller companies.

Usuario verificado
Calificación general
  • Sector: Formación profesional y coaching
  • Tamaño de la empresa: 11-50 empleados
  • Software usado Semanalmente durante Más de un año
  • Fuente de la reseña

Calificación general

  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 9.0 /10

Get Tidio if you want to stay connected to your clients and are using a WordPress website

Revisado el 1/3/2023

Puntos a favor

Chatting live and seamlessly with clients and site visitors.

Puntos en contra

Not much. Maybe the fact that I tried reaching the customer support team for a live chat but kept chatting with a bot with no way to type what I want.Also, this review form is too long!

Rania
Calificación general
  • Sector: Salud, bienestar y deporte
  • Tamaño de la empresa: Trabajador autónomo
  • Software usado Mensualmente durante Más de un año
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Tidio tool is my favourite

Revisado el 10/3/2023

Puntos a favor

It is easy to use and more importantly, you can install it on your phone and consult it at any time and everywhere. And what I really appreciate, is the presence of several forms of contact, i.e. either via email, telephone or chat

Puntos en contra

For me I find it better except that I didn't like that we have to enter our emails, the thing that puts us in an uncomfortable situation and makes us hesitate to ask several questions.

Scarlet
Calificación general
  • Sector: Recursos Humanos
  • Tamaño de la empresa: 2-10 empleados
  • Software usado A diario durante 1-5 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 7.0 /10

Great tool

Revisado el 9/3/2023

Puntos a favor

Love that I can provide another way for our audience to contact us with questions.

Puntos en contra

I find it quite difficult to map out and set up to get the conversations I want out of it.

Akash
Calificación general
  • Sector: Arte y artesanía
  • Tamaño de la empresa: 11-50 empleados
  • Software usado A diario durante Prueba gratis
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Best in Class!

Revisado el 26/1/2023

Customer Support, Customer Engagement on Website

Puntos a favor

I used many automation tools for all my support channels. but what I loved the most is its UI and Chatbot creating ability in lesser time. Moreover, All the channels in one place with a Mobile Application

Puntos en contra

Just they need to add WhatsApp API Also. But that's not likely a cons ;)

Manash
Calificación general
  • Sector: Diseño
  • Tamaño de la empresa: Trabajador autónomo
  • Software usado Mensualmente durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Probabilidad de recomendación 9.0 /10

Tidio Review

Revisado el 26/2/2023

Good

Puntos a favor

I like the most this software because it's free and easy to use. If you are a single user who manages their software himself then it is a good software to start.

Puntos en contra

If you want to use their chatbot then it is so costly.

Jessica
Calificación general
  • Sector: Marketing y publicidad
  • Tamaño de la empresa: Trabajador autónomo
  • Software usado A diario durante Prueba gratis
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 9.0 /10

Easy, fast and amazing!

Revisado el 8/10/2020

I started working as a consultant for a company, and their first project was to add a chatbot to their homepage. At the moment, they had a bot that redirected to WhatsApp, and it wasn't very user friendly.

They also have HubSpot's' free account, but the functions that the chatbot offers are very basic.

So, I started searching for good chatbot software and came upon Tidio.

From the beginning, it was really easy to use and create what I had in mind. When I showed the team the final version of the bot, they LOVED it! It was easy to understand, easy to use, and easy to implement.

Overall, I had a really good experience, and I will continue considering Tidio for future clients.

Puntos a favor

I was impressed by how easy it was to set up our multilanguage home page chatbot! In just one day, it was set up and running, and leads were coming in.

Oh, and can't forget to mention that we also got to integrate it with our HubSpot account.

Amazing, right?

Puntos en contra

One of the things I had difficulty with was with keeping the lines that connect each action of the bot straight. It took me a considerable amount of time moving them around and making sure it had the correct spacing.

Just as an idea, I've used other software where it automatically straightens the lines for you and adds the correct spacings between actions and branches.

Alternativas consideradas

MessageBird

Razones para elegir Tidio

Messagebird wasn't as easy to use as Tidio was. One of the things that really bothered me from messagebird was that they didn't have the option for quick replies. So it was pretty difficult to receive the correct input from the user and for the flow to continue working correctly. Another thing that I loved about Tidio was their support team. Compared to other software where they take forever to answer back, Tidio does it so quickly and the whole team is so friendly.

Software anterior

MessageBird

Razones para cambiar a Tidio

Tidio is very intuative, easy to use and their support team is amazing!

Respuesta de Tidio Traducir a Español

Hi there,

Thank you so much for a thorough review!

We are very proud that you like our product so much!

Thank you for the feedback about our Chatbots too. I will be happy to forward it to our developers for further evaluation.

If anything, we're here for you! :)

Alex
Calificación general
  • Sector: Entretenimiento
  • Tamaño de la empresa: Trabajador autónomo
  • Software usado A diario durante Prueba gratis
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Effective and affordable

Revisado el 3/11/2020

Simple quick affordable effective

Puntos a favor

The free level is excellent and a smart way to get folks in the door and provides good basic services including, most importantly to me, chat bot.

Puntos en contra

Haven't used it long enough to find negatives yet though I am curious to see if it can notify via desktop on Windows too I haven't figured out to get notified that someone is sending a message on the chat bot yet.

Alternativas consideradas

LiveChat

Razones para elegir Tidio

They didn't allow changing the Welcome Message without moving up to another tier

Software anterior

LiveChat

Razones para cambiar a Tidio

Cost

Respuesta de Tidio Traducir a Español

Hello there!
Maciek from Tidio Support here
We really appreciate your kind words and the 5-star review! We hope that you will keep enjoying our product after the trial ends :)
Have a great day and stay safe!

Usuario verificado
Calificación general
  • Sector: Software informático
  • Tamaño de la empresa: 2-10 empleados
  • Software usado A diario durante 1-5 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Excellent value for money!

Revisado el 15/10/2019

Puntos a favor

We care so much about the chat widget design and our customer have the best experience when talking to us using Tidio. We can fully customize our widget with our platform colors and the operators photos provide a reliable way to our customers contact us. Also the Mac/Web app have just the right tools we need to provide our support service.

Puntos en contra

I wish Tidio to have more reports options and a more accurate way to customers rate the conversation (not only "like" or "dislike", but a score from 1 to 5 to help us calculate NPS). Also split chats from the same person in separate conversations to help us to calculate satisfaction scores and response times.

Alternativas consideradas

tawk.to, JivoChat y Intercom

Razones para cambiar a Tidio

Chat widget: fully customisable and great design; Right tools: the Mac/Web app is simple and easy-to-use; Value for money: the free plan has great features;

Respuesta de Tidio Traducir a Español

Hi there,

Thank you very much for the review. I will surely pass your feedback on to our Product Team. We are a data-driven company - and I'm sure they will agree that measuring statistics is one of the most important things in running a business.

Thank you for helping us grow!

Juuso
Calificación general
  • Sector: Redes informáticas
  • Tamaño de la empresa: 2-10 empleados
  • Software usado A diario durante 1-5 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Great!

Revisado el 9/12/2019

Puntos a favor

+ Easy
+ Beautiful
+ Beautiful
+ Looks great
+ Multiple features
+ Awesome support
+ Regularly updating

Puntos en contra

- Not having ability to remove powered by-logo

Alternativas consideradas

tawk.to

Razones para elegir Tidio

Tidio is so much better looking and feature richer for using. Administrator dashboard is also more modern.

Software anterior

tawk.to

Respuesta de Tidio Traducir a Español

Hi there Juuso,

Thank you for the perfect score - I'm stoked you saw the potential in Tidio. I just wanted to let you know, that while we are not offering a fully white-label solution, we can remove the 'powered by' branding as an extra request for our customers who purchased our service for a min. $55 per month.

Bukhosi
Calificación general
  • Sector: Marketing y publicidad
  • Tamaño de la empresa: 11-50 empleados
  • Software usado A diario durante 6-12 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Tidio is an amazing chatbot

Revisado el 9/10/2022

I think Tidio is amazing and with the rapid rise of AI it can be one of the best platforms out there for customer support.

Puntos a favor

I like that you can try it out for free with most of the premium features included and you only pay more when you start expanding.

Puntos en contra

I think it would be nice if they can increase how much you can use on the premium side of things...Maybe from 100 chatbot initiations to at least 300 that would be awesome.

Jim
Calificación general
  • Sector: Seguros
  • Tamaño de la empresa: Trabajador autónomo
  • Software usado A diario durante 1-5 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Website chat software

Revisado el 7/8/2019

Very satisfied. I've been using Live Chat for years and this fits my budget better.

Puntos a favor

Tidio gets the job done. The free version is all I needed and if that changes, the paid version will add the extra benefits.

Puntos en contra

No complaints; free version does everything I need.

Alternativas consideradas

Wix

Razones para elegir Tidio

The cost; $50/mo for LiveChat didn't fit the budget.

Software anterior

Userlike

Razones para cambiar a Tidio

The free version fit my needs.

Respuesta de Tidio Traducir a Español

Thank you so much for a stunning rating, Jim.
We are delighted that Tidio does everything you need :)

Yara
Calificación general
  • Sector: Propiedad inmobiliaria
  • Tamaño de la empresa: 11-50 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

To effectively control the channels of communication with customers at all times

Revisado el 6/1/2023

Tidio has quickly connected customers to our service staff in various locations, and our response time has improved, helping us find the right solutions faster. The logs provided by Tidio have greatly helped us improve the efficiency of our Customer Service Center services.

Puntos a favor

Tidio allows us to perform many duties, including live chat which I love for its efficiency and speed, and ticket management, which we can assign directly to members according to their specialties. I love that we can automate email, text, WhatsApp and Messenger responses so customers can easily get what they need. Tidio's powerful integration with social media marketing helps us reach more people who are interested in our products. Tidio's unique logs and reports display all information accurately, allowing our quality control team to instantly analyze complaints and gain better knowledge of our performance issues.

Puntos en contra

There's nothing to dislike about Tidio, as notifications arrive immediately without delay, and the dashboard makes it easy to find updates as well as quickly access and respond to active updates.

Andrew
Calificación general
  • Sector: Ropa y moda
  • Tamaño de la empresa: 2-10 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

It's Changed How We Connect With Our Customers

Revisado el 28/1/2019

Puntos a favor

By making ourselves available to our customers to answer questions through Tidio has made a huge impact on our business. For the most part, we've found our site is self-explanatory to our customers. But for the people with occasional questions about particular products or services, having access to us through Tidio makes the difference between making a sale or not.
Also, being able to watch a shopper's page history (seeing where people go while on the site)is a real eyeopener. Fascinating

Puntos en contra

Not a big issue for us, but the admin panel and notification popups can be a bit clumsy to deal with. It would be helpful to see when the customer has left the site. Nevertheless, we are very happy using Tidio.

John
Calificación general
  • Sector: Internet
  • Tamaño de la empresa: 1.001-5.000 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Facilidad de uso
  • Probabilidad de recomendación 10.0 /10

Both we and customers love it

Revisado el 24/9/2021

Puntos a favor

I like how scalable Tidio is , it can be used by businesses of any size. The autho-chat assigning is a great way to reduce customer waiting time . Implementing template messages is seamless and they feel like an organic part of the conversation .

Puntos en contra

At the beginning some functions can be hard to figure out .As opposed to messages ,linking template emails from our CRM to Tidio can be a bit of a pain .

Respuesta de Tidio Traducir a Español

Hi there! Maciek from Tidio Support here

Thank you so much for your kind review and the 5 stars! We will take the cons you mentioned into consideration and will try to improve our product even more.

Have a nice day and take care

Rocio
Calificación general
  • Sector: Fabricación de productos eléctricos/electrónicos
  • Tamaño de la empresa: 51-200 empleados
  • Software usado A diario durante 6-12 meses
  • Fuente de la reseña

Calificación general

  • Facilidad de uso
  • Probabilidad de recomendación 8.0 /10

Really interesting for social network

Revisado el 8/9/2022

Puntos a favor

The best thing about Tidio is the possibility of integrating the tool with other social network chats like Messenger or Instagram.

Puntos en contra

The price part is the most complicated to assume when your company is small. It would be nice if they could have differentiated plans for months and company sizes in terms of traffic or billing

Respuesta de Tidio Traducir a Español

Hi Rocio! Thank you so much for your kind review :) It's great to know that you like the app.

Trevor
Calificación general
  • Sector: Tecnología y servicios de la información
  • Tamaño de la empresa: 201-500 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 9.0 /10

Hypernocative and brilliantastic Help Desk and Live Chat software.

Revisado el 4/12/2022

Tidio is a better tool for generating more business leads and increasing sales.Tidio increases customers satisfaction.

Puntos a favor

It's easy to talk and interact with our customers using Tidio live chat feature.It's easy to manage profiles of visitors browsing our website with Tidio.I like how I use Tidio chatbots feature to respond to our customers tickets faster.It's easy to offer our customers with the best support services with Tidio.

Puntos en contra

There is nothing wrong with Tidio as everything works perfectly.

Jane
Calificación general
  • Sector: Consultoría de gestión
  • Tamaño de la empresa: 11-50 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 9.0 /10

Extremely sensational,unexcelled,sublime and beyond magical Help Desk software.

Revisado el 8/11/2022

Tidio increases customers satisfaction.This tool automates and increases sales and marketing programs.

Puntos a favor

This tool has chatbots that makes it simple to engage with our customers seamlessly in real-time.I like how this tool automates customers support services.Tidio has a live chat widget that makes it simple to chat with our customers 24/7.

Puntos en contra

I haven't experienced any problem with this tool although to access this tool when offline is difficult.

Miguel
Calificación general
  • Sector: Medicina alternativa
  • Tamaño de la empresa: 2-10 empleados
  • Software usado A diario durante Prueba gratis
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Probabilidad de recomendación 10.0 /10

What I was looking for!

Revisado el 3/9/2020

I know very little about programming and web design , I construct my sites with templates, I never thought that adding and setting up in minutes a live chat was so easy with Tidio. I tried to install and set up other live chat and I spent a whole day, the only thing I could get was a headache...

Puntos a favor

I didn't have any experience using live chats in my web sites. When I decided to use one, I made a small research and Tidio whas the 2nd. one I tried and I have to say that I don't need to search for an other option.
I will upgrade once my free trial ends.

Puntos en contra

Can't find any cons yet... I would like to know if there are any so I could make around them before I get there. I am staying with Tidio.

Respuesta de Tidio Traducir a Español

Hi there,

Thank you so much for the review!

We are very happy that you found Tidio so intuitive and easy to use. :)

Daniel
Calificación general
  • Sector: Medios de difusión
  • Tamaño de la empresa: 2-10 empleados
  • Software usado A diario durante Más de un año
  • Fuente de la reseña

Calificación general

  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

One of the BEST Chat Apps

Revisado el 19/10/2020

Puntos a favor

Tidio is Miles ahead. It is really easy to use and it is great designed. It makes having a live chat fun.

And the best thing ist also has a mobile app to chat like you would with a friend with the visitors of your website.

Puntos en contra

It is only available in English. If you run a company outside of the US and UK it would make lif so much easier if it has the Option to switch in German oder Frensh.

It's much needed that it adds language support also to the Dashboard.

Respuesta de Tidio Traducir a Español

Hi there,

Thank you so much for the review!

In the future we want to have the panel available in other languages too. Thank you very much for the valuable feedback!