Opiniones de Tidio

Tidio

Comunicador para empresas con chats en vivo, mensajería y correo electrónico

Calificación general

4,7 /5
(438)
Relación calidad-precio
4,5/5
Funciones
4,6/5
Facilidad de uso
4,6/5
Asistencia al cliente
4,6/5

96%
Un ha recomendado esta aplicación
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Opiniones de 438

Usuario verificado
Calificación general
  • Sector: Logística y cadena de suministro
  • Tamaño de la empresa: 2-10 empleados
  • Software usado A diario durante 1-5 meses
  • Fuente de la reseña

Calificación general

  • Facilidad de uso
  • Probabilidad de recomendación 8.0 /10

Tidio para simplificar tus conversaciones en línea

Revisado el 23/4/2023

Tidio mejoró la experiencia con el cliente mediante una comunicación más eficiente entre el equipo...

Tidio mejoró la experiencia con el cliente mediante una comunicación más eficiente entre el equipo de soporte y los clientes. Además del seguimiento en tiempo real los de visitantes.

Puntos a favor

El punto más interesante es que se integra con una variedad de plataformas, la que más me importa es WordPress, además con Shopify, WooCommerce entre otras. Tiene un bot de chat que puede responder preguntas frecuentes de los clientes y brindar información útil incluso cuando los agentes de soporte no están disponibles.

Puntos en contra

Lo que menos te ha gustado de Tidio son las limitaciones en la personalización de la versión gratuita. Otro punto bajo es el precio, especialmente si las empresas buscan acceder a funciones más avanzadas y personalizadas.

Jose
Calificación general
  • Sector: Productos cosméticos
  • Tamaño de la empresa: 2-10 empleados
  • Software usado A diario durante 6-12 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 7.0 /10

Trabajar con Tidio, genera beneficios.

Revisado el 18/9/2020

Satisfactoria

Satisfactoria

Puntos a favor

Es sencillo y practico. Me da información de los clientes interesados en nuestra firma.

Puntos en contra

No se si es posible programar un horario de atención.

Respuesta de Tidio

Hi there,

Thank you for the review!

You can schedule your office hours inside the Settings> Operating hours section of your Tidio panel :)

Ciara
Calificación general
  • Sector: Administración educativa
  • Tamaño de la empresa: 2-10 empleados
  • Software usado A diario durante 1-5 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Definetly worth it compared to similar softwares

Revisado el 15/11/2020

Overall just really great software, the price you pay is well worth what you receive, compared to...

Overall just really great software, the price you pay is well worth what you receive, compared to what we previously used which was more expensive and had way fewer features and no customisation

Puntos a favor

Tidio has great reporting and customising features. I find it easier to use than the previous software we were using. I really like how you can customise branding to make it fit in better with your website.

Puntos en contra

You are unable to view messages from more than 1 website in the same Tidio tab, instead I have to have 2 tabs open to able to receive notifications for both our websites.

Respuesta de Tidio

Hi there!

Thank you so much for your review!
We are happy to hear that you are finding our product to be easy to use.

As for handling multiple websites, we can also recommend our Mobile App for one of the projects as an alternative :)

Have a nice day and stay healthy!

Usuario verificado
Calificación general
  • Sector: Aprendizaje en línea
  • Tamaño de la empresa: 11-50 empleados
  • Software usado A diario durante 6-12 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Perfect for our non-profit org

Revisado el 29/6/2021

Being able to chat with our users has really cut down on the time it takes to answer user questions....

Being able to chat with our users has really cut down on the time it takes to answer user questions. We used to wait for them to send emails and then they had to wait for us to reply to their emails. The chat features speeds everything up and has led to a huge boost in user satisfaction.

Puntos a favor

First and foremost, Tidio offers a free option for non-profit organizations, which enables our small non-profit to have a stellar chat product without the typical expense. We love how easily it integrates with WordPress and how relatively easy it was to install.

I also love the AI bot. We've been able to automate so much of our user interactions to help them have "self service" support even when we're not online to chat with them. Huge time saver for everyone.

Puntos en contra

I wish that I, as an admin, could have better control over each chat administrator's account. Basically, after I set up everyone's accounts, I had no control over them. So if someone kept forgetting to upload a photo, I couldn't do it for them (well, without actually logging into their account with their username and profile). But, this isn't a deal breaker, it just means I have to stay in close contact with each user to keep their profile up to date.

Alternativas consideradas

Crisp y Intercom

Razones para cambiar a Tidio

Ultimately we made the decision based on price, but we're super happy!

Respuesta de Tidio

Hello
Thank you so much for the review!
We really appreciate the feedback you provided. We are working on an upgraded version of the Permissions for the operators, so you should be able to have better control over your users soon.
Once again thank you for your kind words and have a nice day

Enrique
Calificación general
  • Sector: Ocio, viajes y turismo
  • Tamaño de la empresa: 11-50 empleados
  • Software usado A diario durante 1-5 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 0.0 /10

Potential customers be aware of Tidio's no-refund policy before you purchase the product

Revisado el 28/2/2023

Hey there,I just wanted to share my recent experience with Tidio's refund policy that I wish I had...

Hey there,I just wanted to share my recent experience with Tidio's refund policy that I wish I had known before purchasing their product. Unfortunately, they do not offer refunds, even if you are not satisfied with their services.I recently requested a refund after realizing that Tidio wasn't the right fit for my needs, but I was informed that they have a strict no-refund policy. This was frustrating for me, and I don't want others to find themselves in the same situation.I understand that companies have policies in place, but I believe that customer satisfaction should be a top priority. If a product doesn't work out for a customer, they should have the option to receive a refund. It's just like when you buy something from a store, and it's not what you expected; you can return it and get a refund.So, if you're considering using Tidio, I recommend being aware of their refund policy before making a purchase. It's important to make an informed decision and choose a company that prioritizes customer satisfaction.Hope this helps!

Puntos a favor

The widget and chat console have a sleek and straightforward design.

Puntos en contra

If you exceed the included 100 interactions, you'll need to pay an additional fee for the chat widget (bot) to continue automatically engaging with customers. Otherwise, your chat will simply serve as a decorative element on your website.

Misho
Calificación general
  • Sector: Servicios financieros
  • Tamaño de la empresa: 2-10 empleados
  • Software usado A diario durante Prueba gratis
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Go Tidio!

Revisado el 13/1/2021

We seamlessly integrated Tidio on our websites and connected to our Facebook pages. We use it as a...

We seamlessly integrated Tidio on our websites and connected to our Facebook pages. We use it as a multi-channel communication tool for onboarding and customer support purposes.

Puntos a favor

The integration was as easy as possible. The interface is intuitive and simple to navigate. Chatbots are just amazing! It's so simple to build and launch them.

Still what we liked the best about Tidio is their customer support. Always there to help, always nice and informative. Love you guys. Go Tidio team!

Puntos en contra

The only thing I would add are integrations with apps like WhatsApp and Telegram.

Alternativas consideradas

ManyChat, FreshBooks y Drift

Razones para elegir Tidio

In short, Artivechat, while a powerful tool on its own, didn't serve the purposes of our team well. Its interface was unintuitive and the set-up process was tiresome. Plus we realized that we didn't really need an NPL chatbot.

Razones para cambiar a Tidio

Simplicity, quality of the customer support, powerful functionality, branding.

Respuesta de Tidio

Hi there,

Thank you so much for the review!

We recently established a new developers team responsable for new dedicated channels such as WhatsApp, so we hope to expand the pool in the future.

Thank you once again!

Tanya
Calificación general
  • Sector: Organización de eventos
  • Tamaño de la empresa: 2-10 empleados
  • Software usado Otro durante Más de un año
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 7.0 /10

Tidio for online support

Revisado el 29/7/2019

Tidio helped us to engage with our customers and to answer their question which led to more sales.

Tidio helped us to engage with our customers and to answer their question which led to more sales.

Puntos a favor

It is easy to install and use, fast customer support helps to deal with your problems quickly. Pricing is also reasonable compared with other software.

Puntos en contra

Some features are free in different chats but paid in Tidio. Users have to enter their emails which sometimes prevents them to ask any question.

Alternativas consideradas

Salesboom CRM Suite y BenchmarkONE

Razones para elegir Tidio

Tidio has a better fit for small and large businesses. Pricing is also better in Tidio as well as customer support.

Software anterior

BenchmarkONE

Razones para cambiar a Tidio

Mainly during the evaluation, we focused on pricing, functionality, and ease of use ratio so that Tidio was ahead of its peers during this evaluation.

Respuesta de Tidio

Thank you very much for the review!
You can turn off the Pre Chat Survey in the Channels section of your Tidio panel, and your visitors won't have to put in their email address :-)
Have a great day!

Michael
Calificación general
  • Sector: Comercio minorista
  • Tamaño de la empresa: Trabajador autónomo
  • Software usado A diario durante 1-5 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Tidio is amazing!

Revisado el 28/10/2020

I've only had a great experience with Tidio.

I've only had a great experience with Tidio.

Puntos a favor

I love the ease of use, the great customer service, and the features I like and use more than what other live chat systems offer.
I can view the pages the user has browsed, can automate chats with the bots to get conversions. Everything works as intended.

Puntos en contra

The only things I can say is the lack of Twitter support to Tidio and more customising the bot actions.

Alternativas consideradas

Userlike, Crisp y Intercom

Razones para elegir Tidio

Because I wanted to view what pages the visitors were viewing and more, I used to use Crisp but that's $99 and the other alternatives aren't up to the standards of Tidio.

Razones para cambiar a Tidio

Because of the UI, the design of the chat window, the features and the great customer service, they ask you questions in the trial and it was nice to be feel more than just a number.

Respuesta de Tidio

Hello!
I'm Maciek from Tidio Support

We are always happy to read such reviews as yours! Every day we try to best ourselves in order to provide you with the best product we can.
I can assure you, that the features you are looking for are coming :) We are working on additional integrations like Whatsapp, Instagram, and also Twitter. Our Chatbots are also constantly growing and improving!
We can't wait to provide you with new features we are currently working on.

Hope you have a great experience with Tidio!

Mikaël
Calificación general
  • Sector: Marketing y publicidad
  • Tamaño de la empresa: 2-10 empleados
  • Software usado A diario durante 1-5 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Probabilidad de recomendación 10.0 /10

Great alternatives to any other live chat

Revisado el 6/8/2021

Good support, great software, and overall very nice UI that doesn't look like it's from the year...

Good support, great software, and overall very nice UI that doesn't look like it's from the year 2000.

Puntos a favor

You do not have to have a set limit of users to use their product, they have a free plan with lots of features, the support and knowledge base is very complete and they have custom-built app for your PC and smartphone so you don't have to log in to your dashboard all the time.

Puntos en contra

Nothing, to be honest, expectations were overachieved by this software and the fact that they provide support even on the free plan, nothing bad to say.

Alternativas consideradas

LiveChat y Intercom

Razones para cambiar a Tidio

Because they had a free plan and the ability to grow as we please and not having to buy a fixed amount of seats.

Respuesta de Tidio

Hello!
Thank you so much for all the positive words and a perfect rating. We will continue to improve our product to make sure that there are no cons to be found.
Once again thank you and have a nice day

Usuario verificado
Calificación general
  • Sector: Servicios financieros
  • Tamaño de la empresa: 51-200 empleados
  • Software usado A diario durante Prueba gratis
  • Fuente de la reseña

Calificación general

  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 7.0 /10

One of the easiest to use live chat

Revisado el 2/8/2022

Puntos a favor

The solution helps us to engage with the visitor. I was imiediately able to understand the user interface, the support helped quickly, when we asked about integrations and user capabilities. I think it has a great design, FB messanger and instagram integration is possible. It has also a compelling, great looking, website widget.

Puntos en contra

The team was irritated by the loud sound of notifications, which we were not able to turn off. The chatbot is quite costly and overall pricing was the problem in our final desicion.

Respuesta de Tidio

Hi there! Thank you very much for your kind review :) We really appreciate your feedback and we will definitely keep it in mind for future improvements.

Roberto Alonso
Calificación general
  • Sector: Tecnología y servicios de la información
  • Tamaño de la empresa: 2-10 empleados
  • Software usado A diario durante Prueba gratis
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Probabilidad de recomendación 10.0 /10

Fast and easy

Revisado el 30/7/2020

Puntos a favor

I was looking for a solution to talk to the people in may webpage and after finding Tidio it took me less than 5 minutes to implemented and start using it.

Puntos en contra

The app for mac shows a message concerning security of the origin of the application plus is just the webpage made application.
I better just to user de webpage and the phone app.

Respuesta de Tidio

Hi there,

Thank you so much for the review!

The Unidentified developer "error" is known to us. We hope to in the future become an identified developer as we see how this may not be convenient. However, please do not be concerned, the app is fully made by us and it is 100% safe to use :)

Usuario verificado
Calificación general
  • Sector: Tecnología y servicios de la información
  • Tamaño de la empresa: 11-50 empleados
  • Software usado Semanalmente durante 6-12 meses
  • Fuente de la reseña

Calificación general

  • Facilidad de uso
  • Probabilidad de recomendación 9.0 /10

The website chat all-rounder

Revisado el 19/12/2019

Its chatbot feature provides a great way for marketers to easily set up contextual messages for...

Its chatbot feature provides a great way for marketers to easily set up contextual messages for website visitors. Definitely helps boost conversions.

Puntos a favor

It packs an incredible number of features even in the free plan, which is not something you see in most chat tools. Their design is spot-on and the chatbots are powerful and easy to create.

Puntos en contra

It should have a stronger integration with Facebook Messenger, namely enabling users to use Tidio with their Facebook account (not having to write their email).

Alternativas consideradas

Intercom

Razones para cambiar a Tidio

Amazing free plan enables testing a lot of features.

Respuesta de Tidio

Hi there!

Thank you very much for the valuable feedback about the Messenger integration. I will make sure to pass it on to our product team :-)

Alex
Calificación general
  • Sector: Entretenimiento
  • Tamaño de la empresa: Trabajador autónomo
  • Software usado A diario durante Prueba gratis
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Effective and affordable

Revisado el 3/11/2020

Simple quick affordable effective

Simple quick affordable effective

Puntos a favor

The free level is excellent and a smart way to get folks in the door and provides good basic services including, most importantly to me, chat bot.

Puntos en contra

Haven't used it long enough to find negatives yet though I am curious to see if it can notify via desktop on Windows too I haven't figured out to get notified that someone is sending a message on the chat bot yet.

Alternativas consideradas

LiveChat

Razones para elegir Tidio

They didn't allow changing the Welcome Message without moving up to another tier

Software anterior

LiveChat

Razones para cambiar a Tidio

Cost

Respuesta de Tidio

Hello there!
Maciek from Tidio Support here
We really appreciate your kind words and the 5-star review! We hope that you will keep enjoying our product after the trial ends :)
Have a great day and stay safe!

Usuario verificado
Calificación general
  • Sector: Software informático
  • Tamaño de la empresa: 2-10 empleados
  • Software usado A diario durante 1-5 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Excellent value for money!

Revisado el 15/10/2019

Puntos a favor

We care so much about the chat widget design and our customer have the best experience when talking to us using Tidio. We can fully customize our widget with our platform colors and the operators photos provide a reliable way to our customers contact us. Also the Mac/Web app have just the right tools we need to provide our support service.

Puntos en contra

I wish Tidio to have more reports options and a more accurate way to customers rate the conversation (not only "like" or "dislike", but a score from 1 to 5 to help us calculate NPS). Also split chats from the same person in separate conversations to help us to calculate satisfaction scores and response times.

Alternativas consideradas

tawk.to, JivoChat y Intercom

Razones para cambiar a Tidio

Chat widget: fully customisable and great design; Right tools: the Mac/Web app is simple and easy-to-use; Value for money: the free plan has great features;

Respuesta de Tidio

Hi there,

Thank you very much for the review. I will surely pass your feedback on to our Product Team. We are a data-driven company - and I'm sure they will agree that measuring statistics is one of the most important things in running a business.

Thank you for helping us grow!

Juuso
Calificación general
  • Sector: Redes informáticas
  • Tamaño de la empresa: 2-10 empleados
  • Software usado A diario durante 1-5 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Great!

Revisado el 9/12/2019

Puntos a favor

+ Easy
+ Beautiful
+ Beautiful
+ Looks great
+ Multiple features
+ Awesome support
+ Regularly updating

Puntos en contra

- Not having ability to remove powered by-logo

Alternativas consideradas

tawk.to

Razones para elegir Tidio

Tidio is so much better looking and feature richer for using. Administrator dashboard is also more modern.

Software anterior

tawk.to

Respuesta de Tidio

Hi there Juuso,

Thank you for the perfect score - I'm stoked you saw the potential in Tidio. I just wanted to let you know, that while we are not offering a fully white-label solution, we can remove the 'powered by' branding as an extra request for our customers who purchased our service for a min. $55 per month.

Akash
Calificación general
  • Sector: Estudios de mercado
  • Tamaño de la empresa: 11-50 empleados
  • Software usado A diario durante 1-5 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 9.0 /10

One of the best chatbots.

Revisado el 13/4/2022

Puntos a favor

First of all, it has a free plan which gives up to 100 unique visitors per month and is best suited for small business websites that are just started. Its user interface and user experience are very nice and it also saves site visitors' data. A notification will be sent when a user is on our website which is wonderful. Customer support is very quick, they help us solve our problems within less time.

Puntos en contra

We have been using Tidio as a chatbot for our company website for 6 months, as far as my experience is concerned, I haven't faced any issues with Tidio.

Alternativas consideradas

Engati

Razones para cambiar a Tidio

1. It has a free plan. 2. User interface and User experience are awesome. 3. Lot of customizations can be done for chat-bot. 4. And luckily its color blue is best suited for our website.

Respuesta de Tidio

Thank you so much for the feedback Akash! Should you need any help regarding Tidio let us know.

Yara
Calificación general
  • Sector: Propiedad inmobiliaria
  • Tamaño de la empresa: 11-50 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

To effectively control the channels of communication with customers at all times

Revisado el 6/1/2023

Tidio has quickly connected customers to our service staff in various locations, and our response...

Tidio has quickly connected customers to our service staff in various locations, and our response time has improved, helping us find the right solutions faster. The logs provided by Tidio have greatly helped us improve the efficiency of our Customer Service Center services.

Puntos a favor

Tidio allows us to perform many duties, including live chat which I love for its efficiency and speed, and ticket management, which we can assign directly to members according to their specialties. I love that we can automate email, text, WhatsApp and Messenger responses so customers can easily get what they need. Tidio's powerful integration with social media marketing helps us reach more people who are interested in our products. Tidio's unique logs and reports display all information accurately, allowing our quality control team to instantly analyze complaints and gain better knowledge of our performance issues.

Puntos en contra

There's nothing to dislike about Tidio, as notifications arrive immediately without delay, and the dashboard makes it easy to find updates as well as quickly access and respond to active updates.

Usuario verificado
Calificación general
  • Sector: Marketing y publicidad
  • Tamaño de la empresa: 2-10 empleados
  • Software usado A diario durante 6-12 meses
  • Fuente de la reseña

Calificación general

  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 9.0 /10

Likely the best live chat tool that includes a free plan

Revisado el 28/7/2020

I use Tidio on client websites to provide an easy-to-use and powerful live chat experience.

I use Tidio on client websites to provide an easy-to-use and powerful live chat experience.

Puntos a favor

Considering that Tidio offers a free plan, its features are unbeatable. It has a very modern and usable interface (both the backend and the chat widget) and it includes chatbots that are very easy to set up.

Puntos en contra

I have been using Tidio just short of a year and they have made some changes to their pricing structure, limiting the free plan quite a bit.

Respuesta de Tidio

Hi there,

On behalf of the whole Tidio team, we thank you for the review :)

We do our best to ensure the lowest possible price while still providing the highest quality of the product.

Stuart
Calificación general
  • Sector: Marketing y publicidad
  • Tamaño de la empresa: 2-10 empleados
  • Software usado A diario durante Más de un año
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Want leads - Ultimate Support Get Tidio

Revisado el 28/5/2019

We have been a conversion by conversation company since the get-go. Tidio has been our latest...

We have been a conversion by conversation company since the get-go. Tidio has been our latest secret weapon to talk and help more. Support is incredible the app is lightweight and available on desktop and mobile. We just can't fault it - don't just read this ... go get it! https://www.ckpcreative.com.au/get-tidio

Puntos a favor

Our Tidio salesperson minds the shop while we get on with running the company... if there is a question beyond our get in touch, we can then fully engage with the site visitor! Or you can have a staff member right there on hand to start that incredible customer experience journey...

Great coms = even better client experiences. Turn visitors to clients by asking all the right questions - and yes it even has BOTS waaahgt!

So, get cracking download tidio for free here -> https://www.ckpcreative.com.au/get-tidio

Puntos en contra

I can find anything to complain about it apart from not having it for the last 10 years

Respuesta de Tidio

Wow! Thank you so much, we're really proud!

Bessy
Calificación general
  • Sector: Contabilidad
  • Tamaño de la empresa: 2-10 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Probabilidad de recomendación 5.0 /10

Could Be Great Were It Not Inconsistent

Revisado el 21/4/2022

It's been OK.

It's been OK.

Puntos a favor

Tidio gives us a chance to help Website visitors feel like we are present and ready to help them.

Puntos en contra

It's inconsistent. Sometimes we'll get notifications and it's amazing. Most of the time, we don't even know when people have left messages even though we have the app on our devices.

Respuesta de Tidio

Thank you so much for taking the time to review Tidio, and I'm very sorry about the inconsistencies you mentioned in your review! If you want us to look into this further, please contact our Support Team at [email protected], so that we can check what the reason behind this is. Again, my sincere apologies for the trouble!

Gonzalo
Calificación general
  • Sector: Ropa y moda
  • Tamaño de la empresa: Trabajador autónomo
  • Software usado A diario durante Prueba gratis
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Excellent

Revisado el 23/4/2020

Puntos a favor

Chatbot integration in mobile with live chat

Puntos en contra

the first sep in setting welcome message to client

Alternativas consideradas

Landbot

Razones para elegir Tidio

Too expensive

Software anterior

Intercom

Razones para cambiar a Tidio

Mobile chat integration

Respuesta de Tidio

Hello there Gonzalo,

Thank you for the fantastic review! If you find any difficulties in using Tidio - don't hesitate to reach out to our support team at [email protected]. Our agents will gladly help you out :-)

Have a great day and stay safe!

Miguel
Calificación general
  • Sector: Comercio minorista
  • Tamaño de la empresa: 11-50 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 5.0 /10

How i contact my clients

Revisado el 19/11/2022

Thanks to tidio i was engaged with >100 clients since i implemented it although i believe if price...

Thanks to tidio i was engaged with >100 clients since i implemented it although i believe if price was lower, i'd be more willing to subscribe in order to enjoy an extra premium feature.It is a good way to collect customer information and have a database of all interactions and the messages exchanged.

Puntos a favor

Being able to talk to clients anytime during schedule.Interface is very intuitive.Capable of setting up automated functions like auto-reply or auto-send a message to the user.

Puntos en contra

Price, it is a very expensive plug-in to implement with full capability, therefore i have only been using the free advantages.

Jonatán
Calificación general
  • Sector: Aprendizaje en línea
  • Tamaño de la empresa: 2-10 empleados
  • Software usado A diario durante Más de un año
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 9.0 /10

Very expensive

Revisado el 21/3/2023

Good, but it would be very good if the conversations reached were increased.

Good, but it would be very good if the conversations reached were increased.

Puntos a favor

It is user friendly, easy to use and intuitive for users.

Puntos en contra

It is too expensive for the services it offers, for example 40 000 chatbots and only 50 conversations, it does not make sense. 40 000 chatbots is fine, but with that amount you can reach at least 1000 conversations to attract new customers or give help.

Jayden
Calificación general
  • Sector: Seguridad e investigaciones
  • Tamaño de la empresa: 501-1.000 empleados
  • Software usado A diario durante 1-5 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 9.0 /10

A Chatbot and Live Chat Solution with Some Limitations

Revisado el 13/3/2023

Overall, Tidio is a great option for small businesses looking for an affordable and easy-to-use...

Overall, Tidio is a great option for small businesses looking for an affordable and easy-to-use chatbot and live chat software

Puntos a favor

Easy to use - Tidio is straightforward and user-friendlyMultiple communication channels - Live Chat, Chat Bots, Email etc.Amazing Integration - integrates with popular website builders like WordPress and Shopify, making it easy to add to your site

Puntos en contra

Limited reporting: Tidio's reporting is not as comprehensive as other chatbot and live chat software

Selim
Calificación general
  • Sector: Hospital y atención sanitaria
  • Tamaño de la empresa: 11-50 empleados
  • Software usado A diario durante Prueba gratis
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 8.0 /10

Not Just a Live Chat Program

Revisado el 20/10/2021

It helps my sales team to conduct sales processes in one place, rather than trying to follow...

It helps my sales team to conduct sales processes in one place, rather than trying to follow clients' responses from multiple chat apps

Puntos a favor

You can create some message templates and give selecetions (like what service are you interested in? what is the matter you would like to discuss? and so on) so when a client first messages you via the chatbox, they can select it and the salesperson that is connected to the chat will directly be addressing to the client's questions. It is also the first defence when there is a lot of messages at the same time and the sales person in front of the computer is talking to one of them, the other one can wait or be directed to another salesperson. And the fact that it makes the conversation easy to flow, which wouldn't be possible via mail, or other social media platforms' inboxes.

Puntos en contra

Nothing to complain about the software, but I think products&pricing modules could be better.

Respuesta de Tidio

Hi there!
Thank you so much for your review! We really appreciate your kind words about our product and the feedback you have provided. We will make sure to work on the cons you mentioned and improve our app even more!
Once again thank you and have a nice day.