ServiceTitan

4,4 (275)
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El software de gestión n.º 1 para contratistas de servicios a domicilio.

Calificación general

4,4 /5
(275)
Relación calidad-precio
3,9/5
Funciones
4,2/5
Facilidad de uso
4,1/5
Asistencia al cliente
4,1/5

86%
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Opiniones de 275

Brandi
Brandi
Calificación general
  • Sector: Construcción
  • Tamaño de la empresa: 11-50 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

The only CRM you need!

Revisado el 26/10/2023

Puntos a favor

It does everything you need in one program!

Puntos en contra

I wish there were not so many add-ons that cost extra.

Respuesta de ServiceTitan

Thank you so much for leaving us this review, Brandi! We appreciate the kind words and we are honored to have played a part in your business journey.

Pamela
Calificación general
  • Sector: Construcción
  • Tamaño de la empresa: 51-200 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

User Experience

Revisado el 15/2/2024

It's been a game changer for us. We use a few of their pro products from marketing to vehicle...

It's been a game changer for us. We use a few of their pro products from marketing to vehicle tracking. We can see at any given moment how the business is performing operationally.

Puntos a favor

Payment processing is very valuable. So much time is saved by customers going online to make payments and not tie up anyone on the phone. Our technicians can easily take cards and mobile capture checks in the field for next day depositing.

Puntos en contra

Construction estimating and some other features that go along with this are not where they need to be yet, but they are working on enhancements all the time.

Respuesta de ServiceTitan

Thank you so much for this wonderful review, Pam! We are thrilled to hear you find payment processing valuable and that ServiceTitan has saved you time.

Aaron
Aaron
Calificación general
  • Sector: Construcción
  • Tamaño de la empresa: 11-50 empleados
  • Software usado A diario durante 1-5 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 0.0 /10

Only marketing prowess can get software this bad this far

Revisado el 19/12/2023

I was sold on many things by the time we signed up for service titan, but issue after issue, it...

I was sold on many things by the time we signed up for service titan, but issue after issue, it didn't matter - how responsive their customer service was, the "quantity of features", the percent of increased sales - it just doesn't work well.

They also didn't follow through with their obligation to help with a number items outlined in the contract. After my customer support manager went dark, and her manager went dark, I initiated a stop payment; only then I was contacted - by the billing department. When I explained the situation and asked for help, they said they would reach out. I didn't hear back until their collections team followed up which obviously went nowhere.

I find it incredibly hard to beleive that Service Titan is considered a successful company. Even for the clients that this is working for - I can only expect they stay with ST out of convenience of due to the contract.

There are so many better options out there, in every way (no exaggeration). As if to add insult to injury, this must also be the most expensive option on the market as well.

Puntos a favor

The many, many people involved with onboarding were friendly; kind of what I expect the initial joining of a cult would be like.

Puntos en contra

The 5-week onboarding & training before go-live should have been an indicator that this software is highly unintuitive. They sold it as built by-and-for tradesmen, but I strongly disagree. In a world of clever software intuitiveness, service titan is far from in keeping with modern standards of UX/UI and even stable functionality.

Brandon
Calificación general
  • Sector: Servicios para el consumidor
  • Tamaño de la empresa: 51-200 empleados
  • Software usado A diario durante 1-5 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 3.0 /10

Brandon Review

Revisado el 27/9/2024

Its been a game changer, it makes dispatching simple

Its been a game changer, it makes dispatching simple

Puntos a favor

It is very easy to navigate and has a lot of innovation.

Puntos en contra

The dispatch board is not so great looking.

Respuesta de ServiceTitan

Thank you so much for the incredible review, Brandon! We're grateful to be your software partner.

Renee
Calificación general
  • Sector: Construcción
  • Tamaño de la empresa: 11-50 empleados
  • Software usado A diario durante Más de un año
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

The Joys of Software - Service Titan

Revisado el 9/2/2024

From an accounting angle, it's great from top to bottom - nuts and bolts - assist with all aspects...

From an accounting angle, it's great from top to bottom - nuts and bolts - assist with all aspects - and export with ease to other software i.e. Quickbooks Enterprise.

Puntos a favor

The ease of accessibility and ease of customer service assisting with any issues that arise during a normal workday.

Puntos en contra

Always updating and have to get used to using different view platform but it functions so well.

Respuesta de ServiceTitan

Thank you so much for this incredible review, Renee! We appreciate you taking the time to share this and are thrilled to hear that it fits your business needs across the office, techs, and customers.

Rob
Calificación general
  • Sector: Fabricación de productos eléctricos/electrónicos
  • Tamaño de la empresa: 11-50 empleados
  • Software usado A diario durante Más de un año
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 7.0 /10

More features, more benefits, more issues

Revisado el 21/12/2023

Overall, Customer service has been pretty responsive, although not always able to provide a viable...

Overall, Customer service has been pretty responsive, although not always able to provide a viable solution or work-around to issues. The software itself is robust to the point of being overly so. There are a ton of features. The Pricebook alone has a ton of aspects we continue to underutilize such as product images, recommendations, and templates. It took a ton of work to get everything setup and running the way we want and there is still a lot of room for improvement. The best part about ST is the community. Between Facebook groups, forums, networking events and new ideas within ServiceTitan, somebody has an answer to your issue 95% of the time. The financing integration has really helped our technicians help more of our customers as well.

Puntos a favor

I believe ST works diligently to add new features and expand existing features. Some oversight may exist on fixing bugs or addressing issues. ServiceTitan has more functionality than most other CRMs, but the more complex something is, the more issues there can be. ServiceTitan has absolutely given us a better grasp on business operations and helped us increase our revenue.

Puntos en contra

Location being required for field staff is a huge battery drain on devices and not a function we need for the software to work as we intend it, especially as the dispatch map doesn't update in real time.
The software is very expensive and requires a large investment to make someone a "Managed Tech" meaning it is restrictive for certain roles in our organization.

Respuesta de ServiceTitan

Thank you for taking the time to leave us this review, Rob. We appreciate the feedback and will be sharing this with our team internally. This is exactly the type of feedback we need to continue improving and become the software of the trades.

Denise
Calificación general
  • Sector: Servicios para el consumidor
  • Tamaño de la empresa: 11-50 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Mostly Intuitive, but support is always there to help

Revisado el 29/5/2024

ServiceTitan was my first experience with scheduling software, it was pretty easy to learn and...

ServiceTitan was my first experience with scheduling software, it was pretty easy to learn and mostly intuitive.

There are so many learning paths offered to you as a user and depending upon how you plan to utilize the software, you can start basic, and when you are ready to dive deeper into it to maximize the software - you can do that too. I have not yet found a limit to how much I can learn with it.

The customer notifications are amazing. The customer receives a text and email notification when the appointment is booked, as well as a reminder the day before the appointment. When our technicians dispatch to a customer, the customer receives a text message and the techs picture. The tech also calls the csutomer through ServiceTitan (all calls are recorded). We've received such good feedback from customers, they are always in the loop regarding their appointment. I love it.

Puntos a favor

Titan Advisor and the support system. Titan Advisor is AI and is there to help you know what features are available to you based upon how you are using the program. They don't release all features to you up front, but as you find what you need in your business, your CSM team can help you through activating features and answering questions. Whenever I have questions, there is someone there to help me though it.

Puntos en contra

The mobile app seems to have hiccups from time to time, most of the time it works fine, but when it has hiccups it can be frustrating for the technicians in the field.

We have to delete the app and reload it more often than I would like, just to make sure we have the most up to date version of the app.

I know they are in the process of updating and redeveloping the mobile app as well as updating to have off-line functions for when we travel outside of good internet service areas. We are looking forward to this update. They are always accepting of feedback and are working to make it more seamless.

Respuesta de ServiceTitan

Thanks for this amazing review, Denise! We work really hard to provide the best experience possible for our customers, so your feedback is exactly the kind of story we love to hear. Thanks again!

Molly
Calificación general
  • Sector: Servicios
  • Tamaño de la empresa: 11-50 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

ST all around.

Revisado el 20/5/2024

Overall its good, definitely really great aspects of the service and then items that need attention.

Overall its good, definitely really great aspects of the service and then items that need attention.

Puntos a favor

We like the visibility you get with ST, you can easily locate your technician whether he is driving or working at a customers home.

Puntos en contra

The Support really needs help, I can tell you of maybe 3 times support was able to resolve and issue. All the other times it had to be sent to a more senior support staff to resolve. I am currently still waiting on a resolution from a case opened 1/30/24!

Respuesta de ServiceTitan

Thanks for the review, Molly! We appreciate the feedback about support and our team is actively working to improve the support experience. I apologize for the long wait time and will speak with your team to see if there's anything we can do to urge it along.

Ryan
Calificación general
  • Sector: Construcción
  • Tamaño de la empresa: 2-10 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 7.0 /10

A Powerful Tool, and You'll Pay for It

Revisado el 7/5/2024

I'm glad to be past the implementation stage. Due to the cost of their add-on components, I am open...

I'm glad to be past the implementation stage. Due to the cost of their add-on components, I am open to looking at other solutions, but it would take a lot for me to propose a change.

Puntos a favor

As a cloud-based software platform designed for trades businesses, I really appreciate ServiceTitan's comprehensive solution, seamless integration, and industry support. It’s been a game-changer for managing our operations and improving customer experiences.

Puntos en contra

This is an expensive solution with a steep learning curve. Reporting is okay, but if you're looking for trends, good luck. Also, once you're set up, you'll want additional functionality, which ServiceTitan is happy to provide, at a significant additional cost.

Respuesta de ServiceTitan

Thank you for your review, Ryan! We're thrilled to hear that you find that ServiceTitan has been a game-changer for your operations. We are always looking to improve and will take your feedback to our team.

Usuario verificado
Calificación general
  • Sector: Petróleo y energía
  • Tamaño de la empresa: 51-200 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Facilidad de uso
  • Probabilidad de recomendación 10.0 /10

MacFarlane x ST

Revisado el 29/5/2024

Puntos a favor

The only real software for HVAC that is in the 21st century and very tech focused.

Puntos en contra

Because they are so tech focused they can sometimes get sidetracked from serving the actual trades and creating features that the trades will use.

Respuesta de ServiceTitan

Thank you for taking the time to leave us a review! We appreciate your feedback and will be sure to share it with our product teams.

Rivka
Calificación general
  • Sector: Servicios para el consumidor
  • Tamaño de la empresa: 2-10 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Service Titan Review

Revisado el 14/5/2024

Puntos a favor

The ability to customize many fields. Also love Knowledge Base and community which helps see what others in my industry are doing

Puntos en contra

The customer support is a bit lacking. We keep switching CSMs which isnt' conducive but other than that it's ok.

Respuesta de ServiceTitan

Thank you so much for this review, Rivka! We are thrilled to hear you enjoy our Knowledge Base and Community resources. We appreciate the feedback about support and success and will share this with the heads of those departments.

Chris
Calificación general
  • Sector: Servicios para instalaciones
  • Tamaño de la empresa: 51-200 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 9.0 /10

6+ Years Using Service Titan

Revisado el 26/10/2023

Both companies I have worked for saw major improvements after switching software. Service Titan...

Both companies I have worked for saw major improvements after switching software. Service Titan provides a level of detail that the other systems were missing.

Puntos a favor

Service Titan is excellent at keeping everything organized. I have worked for two different companies that switched to Service Titan. It vastly improved our customer service and efficiency.

Puntos en contra

The customer service over the years has not been great. I know they are working to improve it though. Also there are some great features that are hidden unless you ask your CSM to turn them on. There should be more discussions or annual reviews about features that companies could add to improve quality of life without the customer having to ask or research on their own.

Respuesta de ServiceTitan

We appreciate your review, Chris! Feedback like yours helps us gain a deeper understanding of contractor needs and expectations. If there's anything specific you'd like to discuss or explore further, please don't hesitate to reach out.

Paige
Calificación general
  • Sector: Construcción
  • Tamaño de la empresa: 2-10 empleados
  • Software usado A diario durante 6-12 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

The Best Field Management Software in the Game!

Revisado el 17/4/2023

Overall, Service Titan has improved our business functions 100% and been a vital tool in expanding...

Overall, Service Titan has improved our business functions 100% and been a vital tool in expanding our plumbing service company!

Puntos a favor

The mobile app and dispatch board are used daily at our plumbing service company, and they are very intuitive to understand. We love the modern look of Service Titan and the ability to present options to the customer on-site. We have been able to integrate payment processing, financing options, our price book, and QuickBooks Online. Before we used this product, all of these features were separate and hard to keep track of - Service Titan makes it easy!

Puntos en contra

The on-boarding process is long and tedious, but I do understand they set it up that way to ensure companies have the most success with the product when they go live with it. I would improve the integration with QuickBooks Online to be more seamless with connecting the payments to the invoices and all accounts payable documents.

Alternativas consideradas

Housecall Pro y Jobber

Razones para elegir ServiceTitan

SkyBoss looked a little archaic in the UI and you could not integrate a payment processor with the system at the time.

Software anterior

SkyBoss

Razones para cambiar a ServiceTitan

Service Titan has the reputation as the best and we wanted the best. Service Titan was a software we knew we could operate with just a few guys, but also grow with our company to sustain a multi-truck, multi-million dollar company operations.
Stacy
Calificación general
  • Sector: Construcción
  • Tamaño de la empresa: 11-50 empleados
  • Software usado A diario durante Más de un año
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Best Decision I made in 13 years of Business!

Revisado el 16/9/2020

Life Changing - I wish that was describable better but one day I signed up and the next 18 months...

Life Changing - I wish that was describable better but one day I signed up and the next 18 months have changed my business life, which always changes you and your life, bettered my team, allowed me to hire even through COVID and the winters and keep growing and growing. It also gave us EXCELLENT tools to improve our customer experience. That matters!

Puntos a favor

Service Titan has exceptional software development, beyond features that I could have even thought of wanting, and they have truly helped us increase our revenue by almost $1M in sales in a year, but the PEOPLE of this company make ALL the difference. I don't know how to fit everything I love about my Titan Family into this box! ST integrates with everything, so if it isn't an already integration it has open API - it will work. But the core product I promise is going to change your business life.

Puntos en contra

I think the only con someone could say is that there is so much to the software that it's not going to go from - 100% use overnight. But that's not even a con to me, fully engage with each step and the next will make more sense.

Alternativas consideradas

FieldEdge

Razones para elegir ServiceTitan

At first it was pure Faith, I knew people I trusted and looked up to were using Service Titan and although they were more expensive I decided that after about 3 -4 years on my other software improvements weren't being made and the information I needed was so limited I wouldn't be able to really use the data I had to make better decisions. Then after my demo seeing what I didn't know could be, completely sold me.

Software anterior

Service Fusion

Razones para cambiar a ServiceTitan

There were many factors, but I couldn't get past the fact that in a software for the trades that there wasn't a place for job notes and that the solution was to create an item and have our techs add that to each invoice and then write in a description. I figured if that wasn't already WELL developed the rest of what I didn't know wasn't good.

Respuesta de ServiceTitan

Stacy,

It means so much that you took time out of your day to write a review. We're beyond thrilled that ServiceTitan has helped you and your business. Please keep all of the feedback and suggestions coming. And thank you for serving your community on the front lines during these difficult times!

Ashley
Calificación general
  • Sector: Construcción
  • Tamaño de la empresa: 11-50 empleados
  • Software usado A diario durante 1-5 meses
  • Fuente de la reseña

Calificación general

  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

The best move we've made!

Revisado el 12/3/2021

Overall, the experience has been wonderful, even with some features missing that we feel are...

Overall, the experience has been wonderful, even with some features missing that we feel are necessary for our workflow. Customer support has been outstanding. I think I've bugged our onboarder [SENSITIVE CONTENT HIDDEN] endlessly, and he has remained extremely patient with me. Emails are answered fairly quickly and zoom appointments are so easy to schedule.

Puntos a favor

We love that this is a cloud based software that we can access from anywhere. Clients having the ability to pay online and access their past invoices is a HUGE thing for us. The flat rates have photos and descriptions and are consistently updated, as necessary. Manufacturer catalogs can be imported. The software increases accountability for each employee. Auto-reminders can be texted to clients to avoid missed appointments.

Puntos en contra

With ESC, we could scroll down and see multiple days at a time while on the phone with a customer and trying to schedule them. Now we have to click back and forth between days. The system doesn't seem fully set up for running commercial calls. We work with a handful of commercial property managers, some with dozens of tenants and some with hundreds of tenants. Every now and then, the property manager will call us and say that the tenant is responsible for a certain invoice. In ESC, we had the tenants locations listed under the property management company's account, and we could just change the "bill to" on the invoice to the tenant. In ServiceTitan, supposedly we would have to create a whole new account just for the tenant, to be able to send the bill to them. But then that poses the issue of having two different locations for one tenant, to keep up with. If some calls are run under their own account and some are run for the tenants location under the property managers account, technicians won't be able to see the full history of calls and invoices when they go. Office staff will have to switch back and forth between the two accounts to view all the history. This is a huge issue for us that we hope is remedied soon.

Alternativas consideradas

FieldEdge

Razones para elegir ServiceTitan

ESC is not cloud based, did not integrate well with Quickbooks, does not allow clients to pay invoices online, technicians having constant issues with mobile app, etc

Razones para cambiar a ServiceTitan

The buy one year, get one year free deal, as well as online reviews that compared ServiceTitan to FieldEdge.

Respuesta de ServiceTitan

Thanks for taking the time to share your experience with ServiceTitan, Ashley. We know how valuable improving a businesses' efficiency can beand we're working on even more tools to help supercharge office operations, too! Thank you for continuing to be our industry partner.

Kristofer
Calificación general
  • Sector: Servicios para el consumidor
  • Tamaño de la empresa: 11-50 empleados
  • Software usado A diario durante 6-12 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 8.0 /10

Automating The Service Industry

Revisado el 20/5/2024

Our over all experience is a 4/5. The product is good, but we feel like once you got our money...

Our over all experience is a 4/5. The product is good, but we feel like once you got our money there wasn't much more help, we had to learn on our own.

Puntos a favor

We love how ServiceTitan assists with automating our insulation, heating and cooling company. Helps us streamline so many jobs and not miss out on potential revenue.

Puntos en contra

The training and implementation was lacking. We also do not like getting tossed from CST to CST. We want one person not a line of them.

Respuesta de ServiceTitan

Thanks for the review, Kristofer! Streamlining your jobs and helping add revenue is exactly what we like to hear. We will be sure to share your feedback about implementation and training with our head of onboarding.

Krista
Calificación general
  • Sector: Construcción
  • Tamaño de la empresa: 11-50 empleados
  • Software usado A diario durante Más de un año
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Gulfshore Air Review of Service Titan

Revisado el 30/4/2024

Puntos a favor

Love the quarterly updates, support from the community groups to solve problems and propose feature updates.

Puntos en contra

Support with onboarding, and support after when using the product.

Alternativas consideradas

FieldEdge

Respuesta de ServiceTitan

Thank you for taking the time to write this review, Krista! We are thrilled to hear you like the quarterly updates and our Titan Community. We will be sure to share your feedback around our onboarding and support functions.

Stephanie
Calificación general
  • Sector: Construcción
  • Tamaño de la empresa: 11-50 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Service Titan is the ONLY choice!

Revisado el 27/9/2024

We highly recommend service titan to all our fellow tradespeople!

We highly recommend service titan to all our fellow tradespeople!

Puntos a favor

Service Titan gives us true insight into all aspects of our HVAC business.

Puntos en contra

Bugs after new releases are often difficult to deal with.

Respuesta de ServiceTitan

Thank you so much for the wonderful review, Stephanie! We're thrilled to hear this.

Katie
Calificación general
  • Sector: Servicios para el consumidor
  • Tamaño de la empresa: 51-200 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Best in the Industry

Revisado el 20/5/2024

Save for a few hiccups with customer support, it's been excellent!

Save for a few hiccups with customer support, it's been excellent!

Puntos a favor

It does sooo much and integrates every part of our business into one platform. Gives us many ways to see and tackle issues.

Puntos en contra

It does soo much that it can be difficult to navigate, especially for new users.

Respuesta de ServiceTitan

Thanks for the review, Katie! We are thrilled to hear ServiceTitan has all of your business needs on one platform. We appreciate your feedback about our Customer Support and will share with that team.

Michele
Calificación general
  • Sector: Construcción
  • Tamaño de la empresa: 11-50 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 8.0 /10

Service Titan has streamlined our operations

Revisado el 14/5/2024

We are happy with how much we have grown with Service Titan. It is constantly evolving and...

We are happy with how much we have grown with Service Titan. It is constantly evolving and growing. We feel that we are at the tip of the iceberg on what we can do with this program.

Puntos a favor

Service Titan offers ongoing training and updates

Puntos en contra

Onboarding was a bit of a struggle, and our advisors change frequently

Respuesta de ServiceTitan

This is exactly the type of review we love to see, Michele! Thank you for sharing about your growth with ServiceTitan. We will be sure to share your feedback around onboarding with the team.

Gail
Calificación general
  • Sector: Ingeniería industrial o mecánica
  • Tamaño de la empresa: 11-50 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

No other software like it!

Revisado el 26/10/2023

I have been using ST for 7-10 years and it is ever evolving and improving. It has had rapid growth...

I have been using ST for 7-10 years and it is ever evolving and improving. It has had rapid growth during this time but has acknowledged this and is making strides to take care of all of its customers.

Puntos a favor

You get out of it what you put into it.

Puntos en contra

Not being able to un-export and correct exported items.

Respuesta de ServiceTitan

We're thrilled to hear about your positive experience with ServiceTitan. Your review inspires us to keep delivering the best software in the trades. Thank you, Gail! Thank you for trusting us with your business for close to a decade!

Leah
Calificación general
  • Sector: Construcción
  • Tamaño de la empresa: 2-10 empleados
  • Software usado A diario durante 6-12 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 0.0 /10

Do NOT recommend

Revisado el 7/5/2024

WISH we didn't have to use ST and that Corp would figure out what a ridiculous system it is for us

WISH we didn't have to use ST and that Corp would figure out what a ridiculous system it is for us

Puntos a favor

Not one single thing - much prefer Google

Puntos en contra

Everything, literally everything, sucks about it - totally NOT user friendly or easy

Respuesta de ServiceTitan

We're sorry to hear this has been your experience, Leah. We'll be sure to share this with our leadership teams.

Abigail
Calificación general
  • Sector: Servicios para el consumidor
  • Tamaño de la empresa: 11-50 empleados
  • Software usado A diario durante Más de un año
  • Fuente de la reseña

Calificación general

  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Smoother Day to Day

Revisado el 15/11/2023

Puntos a favor

How thorough it is. It's easy to figure things out and use. Lots of details that make day to day much more smooth.

Puntos en contra

Accounting, wish there were more details and ways to customize it. Plus more training on what they do have.

Respuesta de ServiceTitan

Thank you for taking the time to leave us a review, Abigail! We are happy to hear it makes your day to day smoother. We recommend you reach out to your success manager, or check out the ServiceTitan Community to find more information on Accounting! Thank you again!

Sean
Calificación general
  • Sector: Construcción
  • Tamaño de la empresa: 51-200 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 8.0 /10

My review

Revisado el 3/4/2023

Puntos a favor

The multitude of features and operations

Puntos en contra

The errors that occur after every update

Usuario verificado
Calificación general
  • Sector: Servicios para el consumidor
  • Tamaño de la empresa: 2-10 empleados
  • Software usado A diario durante Más de un año
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 0.0 /10

Over excited to be let down.

Revisado el 19/10/2022

No good. Lack of support. Lack of communication. Overall I believe the choice I made to take my...

No good. Lack of support. Lack of communication. Overall I believe the choice I made to take my small, family owned business to service titan is the biggest mistake I made. We struggled with little and help and nearly went out of business as I was busy mostly working on my crm vs growing my business. I do not recommend for small shops. Make sure you have the ability to have a dedicate software manager on your payroll

Puntos a favor

More permission control's the other software. Extensive reporting.

Puntos en contra

Where do we begin? Support cannot solve challenges with any other issue other then user error. They always send an email to connect you to you " success manager" who essentially is a middle man between you and the department over what ever feature your having issues with. When the success manager reaches out to you, eventually, it is essentially a scheduled call to set another appointment with the other department. I guess they do not keep records of support calls or forward notes to the success manager so this can be in one call. Marketing pro is way over priced and we could not utilize. Attempted to get out of that when we realized service titan was alot for our small shop to handle. We could never get the inventory feature fully Launched with tracking and sync to quick books. We have not had marketing pro for nearly 6 months and service titan has yet to release our yext listing so we can utilize this. We are still having issues with our listing changing to service titan tracking numbers no longer associated with us, we are loosing leads today due to this. Have reached out multiple times to be told our success manager would reach out and still have not heard anything back. My experience with service titan was great up to the point we signed a 2 year contract believing this to be a God send and quickly turned to a nightmare consuming many late nights and many days working on my software loosing my sanity so my team could keep theirs. We left 3 months ago