EZRentOut

4,6 (211)
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Software de alquiler de equipos

Calificación general

4,6 /5
(211)
Relación calidad-precio
4,6/5
Funciones
4,5/5
Facilidad de uso
4,5/5
Asistencia al cliente
4,7/5

94%
Un ha recomendado esta aplicación
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Opiniones de 211

Alex
Alex
Calificación general
  • Sector: Organización de eventos
  • Tamaño de la empresa: 51-200 empleados
  • Software usado A diario durante 1-5 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 9.0 /10

Excellent Platform for Managing Any Rental Fleet!

Revisado el 6/12/2018

With EZRentOut, I am able to get rid of all the shared calendars and google doc spreadsheets and...

With EZRentOut, I am able to get rid of all the shared calendars and google doc spreadsheets and use one tool to manage all my assets. I can also use it for booking, and scheduling the event and day-of details. Very helpful!

Puntos a favor

Allows us to track and cross-reference assets in a lot of different ways. I can keep track of my fleet of rentals and ensure all our rentals are done well and payments are collected. The layout is very easy and simple. Nothing is overcomplicated and we have also found the customer support to be very efficient.

Puntos en contra

There are not as many customization abilities for the platform as there could be. Would be nice if clients knew more of what was available on the calendar. Overall these are small problems.

Respuesta de EZO

Hi Alex, we appreciate you taking out the time to review EZRentOut. We're delighted to know that our software helped you in getting rid of spreadsheets and is enabling you to manage all your assets on a single platform.

I have forwarded your feedback regarding our customization abilities to the product team and they will be looking into it. If you have any further questions or concerns, please feel free to reach out to our support team at [email protected].

Jonathan
Jonathan
Calificación general
  • Sector: Hostelería
  • Tamaño de la empresa: 1.001-5.000 empleados
  • Software usado A diario durante 1-5 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

EZRent out has everything we are looking for in a cloud based rental software.

Revisado el 10/2/2018

Coming from a remote desktop based system the accessibility of EZRent out is a life saver. I dont...

Coming from a remote desktop based system the accessibility of EZRent out is a life saver. I dont always have time to sit down in the office and catch up so being able to make revisions on the fly is a huge time saver. Again, the storefront is a great tool so that our customers can get more of a visual on what we offer.

Puntos a favor

Easy to learn/teach, very user friendly. The online storefront option is great, we love the fact it can be used so that customers can order online but also serves as a perfect online catalog! The whole system is priced very reasonably for all the features that are offered compared to some of the others in the industry.

Puntos en contra

More customization for the quotes/invoices templates. Would like to see different storefront layouts available.

Respuesta de EZO

Hi Jonathan, we appreciate you taking the time to review EZRentOut.

We are working on adding more themes to our storefront. We'll update you when they are live. As for quote/invoice templates, I am sharing your feedback with product team.

If you have any further suggestions, please reach out to our support team. Thanks!

Gianna Maria
Calificación general
  • Sector: Comercio minorista
  • Tamaño de la empresa: 2-10 empleados
  • Software usado Semanalmente durante 1-5 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 2.0 /10

A little to expansive for our needs

Revisado el 14/1/2021

There are too many steps needed to get to one simple goal. In my opinion this system needs to be...

There are too many steps needed to get to one simple goal. In my opinion this system needs to be majorly simplified. It’s very hard to pinpoint one thing or another without actually be in front of my computer and completing a transaction, but every time that I have completed an invoice it’s been difficult because the software is too scattered. I’ve been in retail for 15 years and EZRentout is the least desirable system I’ve worked with.

Puntos a favor

It integrates with excel spreadsheets, but there are too many options. I wish it was a little more streamlined.

Puntos en contra

There are too many steps needed to get to one simple goal. In my opinion this system needs to be majorly simplified. It’s very hard to pinpoint one thing or another without actually be in front of my computer and completing a transaction, but everyone that I have completed has been difficult because the software is too scattered.

Respuesta de EZO

Hi Gianna, We apologize that you had to face so much inconvenience with our product. Do let us know how we can improve your experience with us. If you require another round of onboarding sessions then do let us know and someone will definitely reach out to you. We are always open to feedback from our valuable clients on how to improve our products and simplify your workflows through EZRentOut. Please feel free to send in your feedback at [email protected]. We look forward to hearing back from you

Ryan
Ryan
Calificación general
  • Sector: Ingeniería industrial o mecánica
  • Tamaño de la empresa: 201-500 empleados
  • Software usado A diario durante 1-5 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente

Perfect fit for my small business

Revisado el 26/4/2018

Puntos a favor

EZRentOut is no doubt the best bang for your buck. Within a couple hours I already had many past rentals entered in and billed. The user interface is friendly for all experience types and lets you control settings from basic to advanced depending on your needs. I recommend this program to anyone with a small to medium sized rental business that is on a budget, nothing else can compete.

Puntos en contra

I would like to see the ability to clone custom quotes and invoices in future versions. Also, the iPhone app needs to be updated with more controls and enhanced for iPhone X screen size.

Aine R
Aine R
Calificación general
  • Sector: Gestión de organizaciones sin ánimo de lucro
  • Tamaño de la empresa: Trabajador autónomo
  • Software usado A diario durante 1-5 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

The best solution!

Revisado el 5/10/2018

Super professional customer service staff.

Super professional customer service staff.

Puntos a favor

So turnkey! We could have hosted our rental program on our own using excel or something similar but ez rent out saves us time and in turn, money.

Puntos en contra

We really don't have any cons to report at this time.

Respuesta de EZO

Hi Aine, thank you for taking the time to review EZRentOut. We're really glad that our system is making it easy for you to run your business.

If you are in need of any further assistance or have suggestions for us, please feel free to reach out to our support team at [email protected]

Terri
Calificación general
  • Sector: Energías renovables y medio ambiente
  • Software usado A diario durante 1-5 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

I have only been using EzRentOut for a few months & I love it. Easy to learn.

Revisado el 18/11/2017

It covers all the bases & encompasses more than if you ran an in house office.
Asset tracking is...

It covers all the bases & encompasses more than if you ran an in house office.
Asset tracking is a definate plus.
Everything you need is right there, online.

Puntos a favor

Overall it's great software. Very easy to get around & easy to learn as well. You can sort the rentals out a variety of ways. As of just recently, it allows you to issue refunds, through your credit card company. The Customer Service Team is always available & open to new ideas.

Puntos en contra

From time to time there are glitches.
There are a few things I wish the software would do. Am planning to contact EzRentOut to offer some suggestions .

Respuesta de EZO

Hi Terri, thank you for taking the time to review EZRentOut. We are always open to new ideas and we're looking forward to hearing your suggestions. Thanks!

Pierre
Pierre
Calificación general
  • Software usado A diario durante 1-5 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Web Based Platform is easy to use

Revisado el 19/5/2018

We have created a webstore

We have created a webstore

Puntos a favor

Love the idea that you have lots of flexibility and customisation for the webstore and that you can easily separate items per item that you have for rent

Puntos en contra

Could be a bit easier to find the settings you seem to often struggle to find the proper settings tab.

Srinivas
Calificación general
  • Sector: Software informático
  • Tamaño de la empresa: 10.000+ empleados
  • Software usado A diario durante Más de un año
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

ezrentout for HBO

Revisado el 7/3/2019

great

great

Puntos a favor

adding things to cart and notify the concerned parties

Puntos en contra

its easy to integrate with any of the services application and it uses latest technologies like AWS

Sylvain
Calificación general
  • Sector: Medios de difusión
  • Tamaño de la empresa: 51-200 empleados
  • Software usado A diario durante 6-12 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

EZRentOut review

Revisado el 8/5/2019

Puntos a favor

The mobile app with scanning features. Ease of use.

Puntos en contra

Not much so far. Pretty solid software with great features.

Respuesta de EZO

Hi Sylvain, thank you for taking out the time to review EZRentOut. We're glad that your are liking our product.
If you have any further questions or concerns, please feel free to reach out to our support team at [email protected].

Christian
Christian
Calificación general
  • Sector: Comercio minorista
  • Tamaño de la empresa: 2-10 empleados
  • Software usado Mensualmente durante 1-5 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 9.0 /10

Great System!

Revisado el 17/1/2019

Puntos a favor

Easy to navigate and use. We used it for an online business and have been successful.

Puntos en contra

Not much flexibility on structure. We need more wiggle room for certain things.

Bill
Calificación general
  • Sector: Diseño
  • Tamaño de la empresa: 11-50 empleados
  • Software usado A diario durante 6-12 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 7.0 /10

Almost set up and are happy

Revisado el 26/4/2023

I am happy. They have done a great job answering our questions as we have issues setting up.

I am happy. They have done a great job answering our questions as we have issues setting up.

Puntos a favor

It allows us to track our inventory and give us low qty notification

Puntos en contra

It takes a bit of time to migrate to the system

James
Calificación general
  • Sector: Seguridad e investigaciones
  • Tamaño de la empresa: 2-10 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 9.0 /10

Good software, frequent improvements, high learning curve

Revisado el 14/2/2022

Very good. Software works well. Have tried one or two competitors. The constant improvements give...

Very good. Software works well. Have tried one or two competitors. The constant improvements give me hope for ease of use changes in the future. Staff is highly motivated to help through support.

Puntos a favor

Works well, great support, highly customizable.

Puntos en contra

High learning curve for shop staff and customers. Most of this is related to the particular way my industry rents equipment, our rentals are typically open ended, and this isn't easy to do in EZRent currently.

Respuesta de EZO

Hi James. Happy to know that you're satisfied with our service. Continuous and timely improvement of our product is one of our core beliefs as a company, and your feedback is highly appreciated. We'll also make sure to pass on the kind words to our untiring support team, which is always available round the clock to help out our clients.

Alexandre
Calificación general
  • Sector: Entretenimiento
  • Tamaño de la empresa: 51-200 empleados
  • Software usado A diario durante 6-12 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 8.0 /10

A software that makes my days easier

Revisado el 9/3/2021

I came in a company that was struggling with inventory. We rent items and sold others. Thankfully...

I came in a company that was struggling with inventory. We rent items and sold others. Thankfully EZ rent out makes the rented items easy to trace, find or locate. Of course you need to implement a work flow at your work place to make sure your team is using it correctly, but as a product EZ Rent Out feels like a great tool to me.

Puntos a favor

I only had a short training of the software when I was hired but it was enough as I find it easy to use. It makes my daily tasks easier and I no longer have to wonder where my items are as every is traced. I find it rather user friendly.

Puntos en contra

I know some of my team mates tend to make mistakes because when they process an order, once the draft is created they think it is complete. Maybe something more "in your face" that lets you know you are still in the draft would be good. Other than that I can't think of anything else

Respuesta de EZO

Hi Alexandre, We are glad that EZRentOut has been a positive addition to our business. The order state is always visible right under the order number. We appreciate your feedback on making the order states more visible, if you have any recommendations on how this can be done than do let us know at [email protected]. We look forward to hearing more from you. We hope to serve you even better in the future.

Jordan
Calificación general
  • Sector: Diseño
  • Tamaño de la empresa: 11-50 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Great Quality Software

Revisado el 14/3/2019

I am managing the inventory of a 10,000+ sq ft warehouse with hundreds of pieces of furniture,...

I am managing the inventory of a 10,000+ sq ft warehouse with hundreds of pieces of furniture, decor, and art constantly moving in and out while maintaining knowledge of the location of each piece.

Puntos a favor

Easy to use, straightforward, a multitude of applications and options for admin/users, and reachable customer service.

Puntos en contra

My only complaint would be the design of the software (aesthetically speaking)

Respuesta de EZO

Hi Jordan, we appreciate you taking out the time to review EZRentOut. We're really glad to hear that our system is making it easy for you to manage your inventory efficiently.

I have forwarded your feedback regarding our design to the product team and they will be looking into it.
If you have any further questions or concerns, please feel free to reach out to our support team at [email protected].

Mike
Calificación general
  • Sector: Suministros y equipo para empresas
  • Tamaño de la empresa: 2-10 empleados
  • Software usado A diario durante 1-5 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

EZRent Out Review

Revisado el 28/12/2022

Has been a great addition to our business.

Has been a great addition to our business.

Puntos a favor

Being able to see what is going out and what is coming back in. Easy to use.

Puntos en contra

We like the software and have not found anything we do not like so far.

Preston
Calificación general
  • Sector: Comercio minorista
  • Tamaño de la empresa: 2-10 empleados
  • Software usado A diario durante Más de un año
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Amazing. Just lovely.

Revisado el 14/4/2017

It's very to easy to use. No complications on my end. Also the design of the software is very...

It's very to easy to use. No complications on my end. Also the design of the software is very unique and complex. I wasn't confused when using this software for the first time.

Puntos a favor

Ease of use. Very nice to look at, love the design structure of it. It's very detailed and gives tutorials on how to do things.

Puntos en contra

Nothing. It's fine the way it is. Only thing I didn't like was the whole login process. But I can understand why it was created like that, in order to prevent hackers from getting in.

Respuesta de EZO

Hi Preston, thank you for taking the time to review EZRentOut. Securing our customer's data is our number one priority and we take all the necessary steps required to ensure it. We're really glad that you like our product and if you're in need of any assistance or have suggestions for us, please reach out yo our support team at [email protected].

Alex
Calificación general
  • Sector: Servicios para instalaciones
  • Tamaño de la empresa: 11-50 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 8.0 /10

EZ Rent Out Software Review

Revisado el 15/11/2018

We use the software to help keep our rental ramps out on rent. It also helps us keep track of how...

We use the software to help keep our rental ramps out on rent. It also helps us keep track of how many months each ramp has been on rent so when we go to sell a used ramp we can depreciate the value correctly just by using the software.

Puntos a favor

How it keeps my rental ramps organized so I know when a customer is due for another invoice.

Puntos en contra

I haven't dove in enough to utilize all of of it's features. I don't think there is anything I dislike about the software, just that I haven't fully used all of its services.

Respuesta de EZO

Hi Alex, we appreciate you taking out the time to review EZRentOut. We're really glad to hear that our system is making it easy for you to rent out your ramps and manage your customers more efficiently.

If you are in need of any further assistance or have suggestions for us, please feel free to reach out to our support team at [email protected]

Kyle
Calificación general
  • Sector: Organización de eventos
  • Tamaño de la empresa: 2-10 empleados
  • Software usado A diario durante 1-5 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 4.0 /10

It works but gives me a headache

Revisado el 7/7/2022

Puntos a favor

The bundles are nice and the team have been very good at supporting us with our questions

Puntos en contra

Its very slow, unfortunately. We have a gigabyte line and its still a bit of a grind.
I think if you're managing stocks of very fixed products like chairs and tables or something this will work but if you need to be flexible up until delivery then supplying an order through EZrent during that time is incredibly debilitating and I often just delete the order and start again whenever theres a change.

Respuesta de EZO

Hi Kyle. We understand that you are facing inconvenience with the speed and we will try to resolve it for you at our earliest. Hope we will be able to solve the issue for you and rest of clients of slowness.

Tim
Calificación general
  • Sector: Organización de eventos
  • Tamaño de la empresa: 2-10 empleados
  • Software usado A diario durante Más de un año
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Rental business

Revisado el 27/10/2022

We have had nothing but great experiences

We have had nothing but great experiences

Puntos a favor

It's very easy to use and to get started

Puntos en contra

Returning partial items in orders can be a pain.

Sade
Calificación general
  • Sector: Servicios financieros
  • Tamaño de la empresa: 2-10 empleados
  • Software usado A diario durante 6-12 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Helpful Software

Revisado el 8/6/2021

I was happy

I was happy

Puntos a favor

I liked the fact that I was able to track all the orders at any given time.

Puntos en contra

If you had a order that's duration was for 12 month's it would not automatically pull the order monthly. you would have to make it occurring.

Respuesta de EZO

Hi Sade, Thank you for an honest review. We appreciate your kind words for EZRentOut. We acknowledge that the system can be improved and have take into consideration your recommendations. Hoping to serve you better in the future.

Terri
Calificación general
  • Sector: Hospital y atención sanitaria
  • Tamaño de la empresa: 2-10 empleados
  • Software usado A diario durante Más de un año
  • Fuente de la reseña

Calificación general

  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

EZ Rent Out Rocks!

Revisado el 7/3/2019

I'd like to take a moment to thank EZRO's Customer Service Department.
These people are awesome! ...

I'd like to take a moment to thank EZRO's Customer Service Department.
These people are awesome! Any time I have a question or a problem they are right on it.
They go above & beyond what I expect from a Customer Service Department to take care of my needs.

Puntos a favor

This software is extremely user friendly.

Puntos en contra

I'd like to be able to add items to an order that has already been rented out.

Respuesta de EZO

Hi Terri, we appreciate you taking out the time to review EZRentOut. The team here at EZRentOut is thrilled to hear such good feedback, and we're delighted that our product is helping you manage your business efficiently.

If you have any further questions or concerns, please feel free to reach out to our support team at [email protected].

Serge
Calificación general
  • Sector: Tecnología y servicios de la información
  • Tamaño de la empresa: 2-10 empleados
  • Software usado A diario durante 6-12 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Online Rental Platform

Revisado el 14/11/2020

We set-up EZRentOut for our customer that is renting equipment.

We set-up EZRentOut for our customer that is renting equipment.

Puntos a favor

Free trial, easy setup, very responsive customer service

Puntos en contra

The platform is performing well. I did not have any issue with their platform so far.

Respuesta de EZO

Hi Serge, we want to ensure that our clients get the best value for their money, that's why EZRentOut can be setup very easily very quickly. Almost everything can be imported through excel files so you can start maximizing the utility of EZRentOut as soon as possible. We welcome the feedback from our users so that we can focus on making the right improvements and add the right features.

Usuario verificado
Calificación general
  • Sector: Hostelería
  • Tamaño de la empresa: 1.001-5.000 empleados
  • Software usado Semanalmente durante 6-12 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 9.0 /10

Proficient and Scalable

Revisado el 24/1/2019

Our primary goal for using EZRentOut was to reduce our inventory reporting in order to rent out...

Our primary goal for using EZRentOut was to reduce our inventory reporting in order to rent out more inventory with less confusion. EZRentOut was instrumental in delivering a system that allowed us to do this.

Puntos a favor

I really like the versatility of the software which can handle many different types of orders. EXRentOut's software can handle pretty much whatever we throw at it. Additionally, when we do run into an exception their support team is quick to assist.

Puntos en contra

Not much to say for things I like least. I will mention that some of the order templates are hard to edit at first but once you have done it a few times, you get the hang of it.

Sunil
Calificación general
  • Sector: Maquinaria
  • Tamaño de la empresa: 51-200 empleados
  • Software usado A diario durante 6-12 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

BEST SOFTWARE FOR EASY RENTAL BUSINESS

Revisado el 4/12/2018

We have small scale rental business so its really easy to handle machines which goes out for rental...

We have small scale rental business so its really easy to handle machines which goes out for rental & its tracking for ending of rental rental with the EZRent out software. Overall its a Fantastic Experience.

Puntos a favor

We really like its dashboard alert system which indicate overdue order from time to time.

Puntos en contra

None, there isnt any cons about this software.

Respuesta de EZO

Hi Sunil, we appreciate you taking out the time to review EZRentOut. We're really glad to hear that our system is making it easy for you to rent out your machines and helping you grow your small scale rental business.

If you are in need of any further assistance or have suggestions for us, please feel free to reach out to our support team at [email protected]

Fabian
Calificación general
  • Sector: Educación superior
  • Tamaño de la empresa: 51-200 empleados
  • Software usado Semanalmente durante 6-12 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 9.0 /10

It's an interesting app for renting and managing equipments

Revisado el 27/7/2017

We could organize our audiovisual equipment room and now we can give a better service to our...

We could organize our audiovisual equipment room and now we can give a better service to our students

Puntos a favor

There are multiple possibilities organizing items and bundles. The Add-Ons are very nice. You can follow constantly how items are being used and rented

Puntos en contra

Few options in order to design the webstore. In the webstore there is not possibility of checking availability items individually. It would be nice if clients could know when items are available in a calendar

Respuesta de EZO

Hi Fabian, thank you for taking the time to review EZRentOut. We are always working on improving the user experience of our product and customer feedback helps us with that.

Our product team is working on webstore enhancements. Purpose of these enhancements is to provide users with more options/themes when designing their custom webstores.

Also, we have a 'View by availability' filter on our webstore. You can apply it by default too, if you want.

As for the option to view available items on calendar, it can be viewed by software users but clients can not see that calendar. I have submitted a request for this feature on your behalf.

Our support team will update you with progress regarding these features. If you have any further questions, please reach out at [email protected].