Opiniones de Maintenance Connection

Management of all the subsystems of the company is handled using Maintenance Connection. Although it requires much aid and experience with the application, once mastered, it provides an arsenal of tools to keep a check of all facilities and services of the engineering department.

Contacting support can sometimes take prolonged periods compared to other software. On successful communication, they provide comprehensive solutions to any problems experienced.

As a user, I appreciate being able to submit and follow up on work orders sent to facilities. They are able to organize and assign tasks to their crew. It's easy to sign in and a user friendly interface

I am not sure from the programming end when it comes to formatting, but I was wondering if there was a way to save certain information. Currently, we have a complicated drop down menus for each section. It's complicated because there's so many categories, but I would like to have a "saved profile" for certain things like location, site and other features to make requests quicker.

Ease of use. This is a simple program for technical users. The software is easy to use and has been debugged so there is not any issues that cause problems. I have not had any problems in my daily use of maintenance connection.

Excessive typing required. I was hoping that we could automate filling in some more areas with drop down menus

What I like the most is there are many ways to do things so we could easily massage the system to work with our work flow.

Sometimes get finicky with browser updates...

Makes it very easy to stay organized and follow up on all items as needed- both urgent ones and scheduled tasks.

Sometimes it is difficult to figure out how to do exactly what needs to be done. It can be difficult to find a solution on your own.

Very user friendly. The product was very straight forward and easy to move around. It was also easy to customize.

Was not what we were expecting . This software did not include all of the things that we were looking for. If this product did offer what we needed then we would have definitely purchased.

I like the way you could upload information into the system, the easy at which the maintenance department could use the system. I like the feature of the PM and Inventory parts. The screen was easy to navigate and understand.

It was a little more powerful for what we were looking for. We chose to go with a different software to use a bridge until Corporate purchase a total enterprise system.

The system is easy to setup drop menus too allow for personalization needed. easy to setup for multiple users and needs. link to desktop makes the login faster for speedy responses. others can read posted tickets and see if the item is already on the list to be addressed fixed or solution in progression. it would be nice if it CC your email with the resolution or outstanding ticket at the end of the month.

The person who posted the issue should be able to edit to close tickets that have been addressed already. Would be nice to be able to escalate the same topic more then once. occasionally you might have two similar challenges in one day.

Notifications, and reporting help make great decisions on what's important. Accurate and easy to understand information help organize and direct the people that perform the work.

A full GIS integration on the mobile platform. Having a map of the area, to start your WO would be a great benefit to those who aren't in the office.

The potential behind this software is impressive. One of our facilities have been using M/C for years and the manager uses this as his one stop shop for everything he works on... from the largest capital projects (complete project management) to the simplest PO order. Managing our inventory, parts, equipment and labor - so much information is available via reporting and historically; it truly makes a difference when evaluating products, requests, resources or incidents. Bottom line, the success of this software, it is about how much time, energy and effort you want to put forth and how much support you have from your up line.

Support. Routing calls to support or relying on support response can be frustrating. They have some amazing and brilliant people within the support group, please realize that - but getting to them or navigating through the phone system to leave a message is aggravating. More, it is irksome that if I do talk with someone they ask me if I looked on their help page first. Sometimes, that is not enough and I should not be shamed because they are being called.

I was first introduced to Maintenance Connection in 2007. In the world of software development, that was a lifetime ago. It was a solid package back then, but I have since watched it bloom into the most highly rated CMMS software on Gartner's Magic Quadrant. What happened?

In my opinion, the key to that success was rapid deployment of a mobile solution as well as well-executed integrations with other systems (especially ERPs). The power of Maintenance Connection (MC) is only effective if you can take it on the road with you and incorporate it with your other software solutions. TCO is also a huge factor with software implementation/ongoing maintenance and I believe MC is a decent value.

We often had issues with using different browsers as well as browser updates. I have moved onto another company and no longer use MC, so I'm not sure if they have put additional resources on that to ensure those bugs are kept to a minimum. Be sure to ask about that if you are considering this software.

Flexible Inventory Setup, PM scheduling, Asset Tracking, ability to put more than one vendor to individual parts in inventory is a super plus. Ability to have multiple warehouse and shops also a plus.

Down time tracking not flexible - needs improvement. Some of the canned reports are not useful for our plants, would like to see more barcode integration.

I love the simple interface the crews use to enter data - TWC. I love the Asset Spec section - flexible and easy to expand.
The ability to write rules adds even more flexibility and work automation to the software.
Attaching more than one asset to a work order and the ability to use data hub is very important to us.
The ability for procedures to update asset specs is another biggy

The integration with GIS...it's weak.
Reporting could be improved we are now using BI to pull data from Asset Specs - Qlik Sense
The process of adding more than one asset needs to be improved
Enter time needs to be more flexible - more fields

Flexibility - you can customize this software to work in many different businesses.
Ability to set up different security access levels for different users.

Customer Support (Canada) When we asked questions that would help us in the basic set up of our assests on the program, they were not able to answer our questions but they did get a hold of a different client and they were able to help us.
When we asked about how the security levels all related and a step by step, we were informed they have not competed that yet and to simply go in and try different options.

Mike Reiff has been both knowledgeable and innovative with our ongoing installation/systems integration. Without his ability to look outside the box and come up with solutions we would not have achieved the success' we have today.

MC's TS Staff have been key in the integration of the project.

Brad Squires has lent a hand when needed and assisted with his vast comprehensive knowledge of the MC program and databases.

Many companies promised they could give us the world in what we knew would be a complicated migration from our 20+ year CMMS database to whatever system we chose not to mention the integration with our GIS, Inventory parts, HR, and Utility billing systems.

We also had to have a system that could be customized to each of our crew departments unique work order needs not the other way around as so many systems are designed.
Maintenance Connection is one of those rare products that you actually get what they promise.

GIS viewer needs to be improved. History is inconsistent.

This software has been customized to fit our needs. Other software doesn't always allow that. Maintenance Connection has made extra portals just for us to use for purchasing, accounting and reporting. We have also had wonderful tech support throughout these add-ons/changes.

Sometimes the system is slow to update- it thinks a lot or even times out. When we are in a hurry to get an order out, I have to wait awhile for it to populate the information before I can issue. I wish it would update live.

We are able to quickly get and understand the needs of the residents to give them a quicker and better result of their needs.

The overload of information and reports that can be generated by Maintenance Connection can be overwhelming. There are so many options for reports, you can lose yourself in reports sometimes. But, you need them there because everyone is looking for other options.

This software has options to do most everything. We use this not only for maintenance but we do P.O. and work orders for purchasing and procurement. We also now store doc control through this and keep track of receiving/accounting for both USD and CAD.

The only thing they could add would be a payment portal. Then you could purchase to pay and house everything in one place.

I can monitor all my assets and have a history trail showing my problematic assets. Also like the ease of tracking costs for jobs.

There is no way to change a username, so when staff gets married and wants to change the last name the software wont let me.