Opiniones de Toast POS

User interface is easy. I can find what I am looking for quickly.

Can be confused with other options and new updates are hard to confirm

Toast POS works exactly how it's supposed to, and meets every functional need we've had.

The support has been great, and the learning tools are awesome, but I would rather have a product that is easier to understand. There have been times when I've had to contact support for things that should have been very simple and straightforward. I have enough to do with running a restaurant that devoting the necessary time to watch all the training videos is impossible. Trying to navigate the Payroll has been particularly difficult. If you could get a great design team to make the products easier to navigate, Toast would be unstoppable. Also an app to access the back-end or payroll and work as a mobile POS would be great.

if I can give O star I will the suck your money out .

I order product the messed up my order and charge me and have another the send me and charge me for the sand me label after three day sen the product back after milion call and email and no supervisor to talk and if you do he can Resolve anything and not get my credit back till after 28 days this is the most Ridiculous thing I ever hear you lost me as a customer and you'r not supporting Restarant business your there for take advantage of small business!!!!

sales and labor summaries and ease of menu edits

one half star for tech support...almost worthless compared to Aloha's professional and knowledgeable tech pros, absolutely awesome

Nothing nothing at all, they lie to get me on board now I’m unhappy every day wonder what’s the next disappointment with them

The customer service agent, pay as you go QR code, tell you use receipts for charge back, receipt don’t need to be signed so it becomes irrelevant

Toast is easy, user friendly and supported.

Some of the support functions are out sourced and language can be a barrier

Ability for Kitchen screen, Inventory, Daily Reports and summary, Ability to transfer tickets to other servers and servers availability to edit and add to other orders for busy evenings.

There really isn't anything I do not like about this software. It is an incredible program

Toast is user friendly, both on the front end and back end. Making changes on the fly is simple too!

Having to hit update so many times. This was a system update and took some learning. My employees feel like they have to push too make buttons to get to the check. Used to be more simple when we first started using toast. Some of the buttons on the screen are also tiny.

It is very easy to use and great for quick service

Sometime the handhelds cant disconnect really easily.

Easy daily use and modifier options and report options. We had to submit an insurance claim and everything requested was available through Toast.

Hit/miss with customer service. You either get someone excellent that can walk you through the issue or someone with no clue that keeps you on the phone rather than transferring to someone who can assist.

The ease of navigating and using Toast. I have had new employees who have never used and they find it so easy to use first time.

The glitches every once and a while. We would be in middle of service and a handheld with just glitch and not work.

Toast is designed in a way that you can learn how to use all the features within minutes. It is very user friendly, and dynamic. Great for both management and staff.

Once in a while, there will be a network wide crash that causes some entry errors, and occasionally some offline payment processing errors. Toast is usually great about fixing this.

It does the job, but not very well.Easily to have connection failure in the middle of service, not cleared issues...

pricing for what we get also integration can be expensive as well.

app use after covid has been most useful

we do not have a customer service rep that communciates with us

Nothing to add - survey questions covered it all.,,

Would like payroll assistance available on weekends

It’s easily accessible and can always call customer support.

Too many outages.
Sometimes have issues with a connection.

HELP WITH ACCURACY OF ADDING TICKETS speeds up our process

set up was awful, customer service doesn't understand my needs. I have to all monthly to get my billing straight.

We love how easy toast is to use in our restaurant. Its easy to navigate.

I least like that in the catering/events that a client cannot pay a deposit with a credit card.

This is one of the best systems to train new staff on it's very user friendly it has the test mode and it's also easy for inputting and creating a new menu

Every time that you sign in to toast from say your mobile phone or also a laptop you have the recaptcha but it says that you are remembered but you said you still have to go through all of the steps to make sure that it's you sometimes that takes a little bit more time than you want it to

Toast is a light weight tablet pos system that is fairly easy to implement and support. Its a smaller less encumbered system than Aloha POS which we used previously. That said its not as full featured when it come to multi location management as Aloha POS.

The support on Toast is the largest issue we had. Each time you have an issue you have to start with square one at support. They dont offer account reps or any such services even with the initial roll out.

I like the reports functions. They are very easy to customize by date, employee, menu item, etc. They are also downloadable to either pdf or excel spreadsheet which makes them even more customizable for my needs.

I don't like that servers can do quick edits to the menu that may cause a problem with the sales category field not properly filled. This of course causes a problem for month end accounting for me.