Opiniones de DrChrono

Tiene una agradable interfaz y su precio está bastante bien para lo que recibes a cambio.

Un problema que he visto es que su función de voz a texto no funciona muy bien.

Easily accessible on all apple devices. Easily create templates that suits your office. Easily create forms to be filled.

Compared to other EMRs that I have tested and purchased, I still have not found a Con that applies to drchrono.

I really liked DC when I first got it in 2018. For the past 2 years, it has become a nightmare. My only problem is that I have no many notes and medical records that I can’t change EHR easily otherwise I would do it today. Highly unreliable and too expensive for poor quality.

Their abrupt slow speed in the middle of a busy day when our whole medical business comes to a stand still. It has caused us thousands of dollars loss as providers were unable to see patients but we still had to pay them for their time.

I love how everything you need is just a click away! I can access documents for patients and physicians. I always use this system with such ease!

I have no complaints! There are minor glitches in the system, sometimes information can duplicate but all you have to do is refresh the page and problem is solved!

i like the new addition of several financial reports that you can run to really analyze your practice with regards to billing

the support is sometimes difficult to communicate with. they are timely but ifeel there is a language barrier.

I had a good experience with customer service at the beginning, they were available to show me the software. I also like the way you can set up appointment reminders. The layout of the site is fairly intuitive.

The mobile app is somewhat difficult to navigate and does not have all of the features of the full website.

Well initially the sales team was responsive, quick, helpful. They quickly got us in for a demo. The demo was appealing. It appeared the software could do just about anything. But I know feel this was a heavy emphasis on sales no matter what. They even discounted our service at risk of it not being the right software for our needs.

It’s confusing. Complex. Not easy to use. Implementation team didn’t even know how to use features and would send us to specialists who were booked for days on end. When reaching out after signing a contract good luck getting help. We feel like we have become a number and not a customer or assets to them. It is one of the worst companies I have experienced since 1999. What happened to quick, helpful and efficient customer service? It was on the front end to make us a customer and to sign a ridiculous contract. Once in, they disappear and say they can’t help. They just send you to person to person. Then the person at the top is unavailable. It’s 2019. This is the worst company I have used since Comcast. Even then Comcast is better.

Web interface is very good, particularly with the introduction of advanced task management. Easy to track electronic communication. Appointment templates are very helpful.

App interface is great for physicians, but limited since it requires an iPad. Ideally, our Doctors could use a Surface device and have access to app interface and web interface as there are benefits to each interface.

Billing Team - staff and support is rock solid. Responsive, polite and respectful of the importance of timely A/R processing and communication. By far, the Billing Team is the best representation of what DrChrono could be.

The basic system is strong, robust and could be a truly excellent product with some relatively simple tweaks to managements attitude towards customer concerns.

DrChrono does not have empathetic listening skills for business concerns, outside of the billing staff.

Any and all criticism is dismissed and blamed on the user (see their responses to reviews here).

Simple measures that would save their customers time and money (like a Windows app) are ignored. They act like Apple is their biggest customer (no Windows or Android support despite requests from clients).

Support tickets are routinely closed prior to problem resolution. They do not allow you to call in to support for assistance, and often it seems like staff does not read the initial problem request as you have to repeat yourself 3-4 times (and get escalated) until you reach staff who can assist with anything beyond the most basic issues.

Issues that impact ability to handle patient care or conduct business are not escalated appropriately. Even if a change they make to the system results in mission critical failures, there is no option to quickly escalate to an appropriate stakeholder at DrChrono.

Simple requests, like customized disclaimers to limit legal liability when patients use the patient portal, are brushed off despite the risk to their clients.

It’s looks pretty, has pretty coloring, iPad application not too bad. Cheap. Meaning you get what you pay for.

Where do I start… first of all, this is the WORST software I’ve EVER used.

1) Two people cannot be in the same account. And if you are, ALL of your notes disappear into thin air.
2) The speech to text feature is useless
3) The reporting function is inoperable. It crashes if the report is too big. And you cannot customize it to your liking and you have to wait for it to be in the message center.
4) Their online support is A JOKE. They cannot help you 50% of the time from the start.
5) The whole platform constantly crashes without any warning and they leave you stranded without prior notice
6) They need to market to small PCP groups only, this software is not made for other specialties
7) Their onboarding training is a waste of time. Their trainers have no clue what the provider does on daily basis.
8) They only do API interphasing and they don’t do it themselves. You have to go through a 3rd party and pay tons of money for it.
9) Their template construction is too cumbersome. It actually takes you less time to free type rather than follow their note template
10) Everything is done based on appointments. So, you need to document outside of that, you cannot.

1. It has a very elegant and eye pleasing layout which is the main reason I believe I tried this software. Navigating through the system is overall intuitive and generally easy to use.

2. It has a great functionality with the IPAD and that is why it has been awarded the best system on the IPAD. I don't even use my lap top to see patients. I use my iPad and then I supplemented this with my lap top. Most functions that are done on the laptop can be done on the iPad. This includes setting electronic prescription. In fact, some things are better done on the iPad such as reviewing the records and chart.

3. Electronic prescription is easy.

4. The system has a great fax capability with ability to fax almost from any screen and to fax most documents.

5. Dictation: The interface with dragon is decent although could be better compared to other EMR. The M-mode dictation that comes with the program is great. While the recognition is slightly below dragon, the M-mode dictation has the advantage of being portable as it is used with the iPhone are iPad. The downside, however, is that he cannot be used on a laptop. However, I really like the M-mode feature and use this more than dragon.

6. Cloud base which can be accessed from anywhere where there is internet and from most devices. ( It cannot be accessed from none appple Smart devices - Smart phones or tablets).

7. Notes and documents are automatically saved in an external third party cloud base ie BOX. This is actually a very good feature as a backup to have a access to our clinical notes and documents. This is of vital importance in cases where access to drchrono is not possible such as going to another system. The downside to this, however, is that certain parts of the chart (phone messages or email messages for example) are not stored in this third party system

1. Lack of awareness of what a true legal chart is: As much as I like this system, this is the main reason why I may have to leave and find another system. They are totally clueless as to the difference between what a end-user sees in the software and what the complete chart looks like when requested from an outside source. There is a huge difference and the company do not appreciate this difference. If an outside agency (DEA, medical board or an attorney) ask for the complete medical records, the clinical notes and documents stored at the BOX account can be easily exported. However, communications between you and the patient by phone or email are not stored in the box account and not included in this information. When I have spoken with them about this, they inform me that I could simply print each phone or email encounter. This however is completely ludicrous - as in supposed the patient has 100 phone or email encounters.
For unknown reasons, in refilling the same medications from visit to visit, it simply takes it out of the medication list that is generated in the complete dictated notes. This gets very confusing especially for an outside agency that is reviewing the chart. Its is completely confusing as to what medication the patient is taking at the time of the visit. For example, if I have a patient who is on OxyContin 80 mg twice a day, gets a refill on this medication, it takes it off the medication list in the completed dictated note. This creates mass confusion. The way it appears in the signed completed note, is as if this patient was not on any opioids at all, but then all of sudden, I prescribed them a very high dose of 80 mg OxyContin twice a day. (This would be malpractice). This creates absolute confusion especially if my chart is being reviewed by the medical board or the DEA.
Furthermore, the signed dictated note does not include the number of medications prescribed. So for example in the case of this person who was getting OxyContin 80 mg twice a day, the note does not include that the total count of the prescription given such as #60 or #480. This makes a difference to a DEA offcer who is reviewing the records. Again, when I have discussed this with drchrono, they simply state that review of the medication history in the software can tell this information. However, they do not recognize that the only thing an outside chart reviewer has access to is signed clinical notes and not the complete electronic medical records. Again, this shows that they are clueless about difference of what the software end-user sees and what an outside reviewer has access to.

2. Templates are still in their infancy and generally they are limited compared to other EMRS.

3. Customer service: They responded very quickly to support tickets. Generally, if there is an major system wide issue it get results rather quickly. For other issues, it tends not to be resolved in a timely fashion or not at all.

Patient reminder system and appointment scheduling.

Many promises were made prior to going on board and I was highly excited about getting up and going. There was a lot of difficulty reaching technical support for immediate and not so immediate issues. My staff had to spend many man hours to get the proper paper work for billing of Medicare once we found out that they were dragging their feet. We could no longer wait on them getting everything in order. The issue with Medicare still has not been completely resolved to date and Medicare is one of our major carriers. Had we not intervene the present progress would not have been made. There were numerous emails and telephone calls placed only to get the usual response that they were sorry for the inconvenience and would solve the issues. You can believe that there were no problems charging the credit card on a monthly basis. The initial monthly contract agreement increased substantially and the service never came up to par. I am totally disappointment in the company and will not be renewing my contract. Ample time was given to vent my frustrations on the phone and at the end of the conversation I would be told the usual which is that they would resolve the issues. I can honestly say that that Drchrono has caused us a lot of frustration, valuable time and waste of my money. Like others have mentioned Buyer Beware.

I think the product does a good job at collecting information, and makes it easy to store important health data for patients.

Not very good at generating reports. Does not organize data in the way that would work best for my company. Customer service is poor.

Free draw , insurance payments / EOBs easy to work with , scheduling is straightforward. Formatting soap notes.

Not Chiropractic friendly. System is more designed for large hospitals. No ability to print statements or superbills per date range.

I like drchrono being a cloud based EMR system. This allows us to work from anywhere and look at the schedule at any time of the day.

When it is cloud based, if you are without internet, you cannot use the system. I also wish the reports were easier to set up. I tried using their coding and claim submission team, but had nothing but problems. You can only reach customer service via drchrono customer support and have to wait for an answer.