Opiniones de Cin7 Omni

Intuitive process flow.
Nice fit with existing processes.
B2B Platform.
Customer Service.

No ability to digitally pick items in a warehouse

Ease of use. the use of templates to upload information. Ease of downloading informationEasy to use and understand process.

restrictions do not exist on module like credit processing.

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from onboarding was exceptional with his help and support. Made the transition easy, helped without hesitation and was extremely knowledgeable with every aspect. Took the stress out of setting up Cin7 Omni.

Nothing to write from the perspective of cons

Easy to setup, easy to use, great training materials, API/EDI native and works well

After sales technical support is almost non existent. Tickets can take a month to be first addressed and there is no one to call

Cin7 works great for the inventory management of our e-commerce store. The boarding with [sensitive content hidden] was fantastic and he has been incredibly helpful every step of the way. Cin7 has a wide range of features and functions which can be a little daunting at times but also makes it such a useful tool.

It isn't the most user-friendly app with some interactions with stock being in strange places and limited flexibility around the information that you can store against your stock.

I love both the integrations and the wide range of features provided by the platform - we were working on around 7 different systems previously with no collaborations between the platforms. This meant lots of manual input and frequent order mishaps (incorrect stock levels, lost orders etc).Massive shoutout to our onboarding specialist, [sensitive content hidden] - so prompt in fixing any issues we had during the onboarding process and provided flexibility for myself and my colleague to learn in our own styles. Very personable and friendly to boot - every meeting was a blast.

I'm hesitant to say just yet as I'm still learning the full deoth of capabilities. Currently there is still some manual pains with our invoicing process for shipping/freight charges as our selling model doesn't support tiered shipping options. Would be awesome if there could be a Starshipit (or equivelant) integration to the B2B portal so shipping prices could be generated based on delivery location and order weight on checkout.

One aspect of CIN7 that I truly appreciate is its integrated barcode scanning system. It has made stock management and order fulfillment significantly more efficient and accurate. The time saved on manual data entry has been redirected to focus on customer service and growing my business.Furthermore, the customer support provided by CIN7 has been top-notch. Whenever I've had questions or needed assistance, their team has been readily available and responsive. Their dedication to ensuring a smooth experience for their users is truly commendable.

It can be tricky to learn some aspects like POS but it is still fine.

Managing inventory, sales and other business practices on one platform is a game changer.

It is too early to comment on what I like least.

Inventory management in Cin7 gives a very clear and precise overview of our business. Managing inventory by using Cin7 is super easy and clear. We always had issues with gaining a bird eye view of our inventory with other past inventory softwares, but Cin7 gives a complete snapshot and details for our inventory, as we are a product-based company, inventory asset is the most valuable asset to us. Inventory tracking with Cin7 is very detailed! We can trace the sales order back to its source, which stock we used for a particular sales order. If there's quality issues or any other issues arise with a sales order, we know which batch or purchase order the stock comes from and we could perform quality inspections to the entire batch or purchase to prevent the same issue arising again, which ensures customer satisfaction. Inventory tracking at each location is also extremely detailed, it may not be the most user friendly (even though it's already very user friendly), but it gives a very detailed information of tracking every single unit we have on every single location, including Amazon FBA. Cin7 has some reports or functionalities for replenishment and re-ordering, but these features are a bit simpler than I though it would be. Improvements could be made on to these functionalities for sales demand forecasting, reordering based on lead time and safety stock. Currently, we use Inventory Planner to predict, forecast, and reorder our inventory.

The software integrates with ShipStation for label printing, there're multiple extra steps for our warehouse team to print the shipping label from ShipStation, rather than directly in Cin7. ShipStation only expose carrier packages, instead of custom package types via API, which we couldn't select the custom package types in Cin7's WMS app for direct label printing. And the workflow for packing and shipping in WMS could be improved, a lot to be improved. Custom product label needed to write CSS code. We print product or purchase order label on different label size and that took me 6 hours to write, since my major in university is not computer science.

Easy to use and to update information as needed

n/a I don't have anything bad to say! Thank you for an amazing program.

Easy to use and integrates with our Accounting Package Xero so easily

The occasional need to us the Authenication process

I liked a lot about this. Too bad we cannot even get implemented by the lack of communication. Do not pay for the Thousands of dollars to use their implementation specialist who cannot answer any technical questions. The salesman hooks you in and does not mention a 2 month waitlist and then 3 month build time to get your 3PL connected, even though he suggested that it would not take long at all as the Connection is already there. Our Implementation Specialist brought up the waitlist 1 month into training and asked if we wanted to go on this list to connect our 3PL....when questioning this Management are doing their very best to give us the slip and just flat out not reply to any emails.

The Slick Salesman, the not so Specialized Implementation Specialist, the Management who refuse to reply let alone take any responsibility for the complete lack of Communication, Transparency and Non-willingness to take ownership of any mistakes.

Integration with our system is easy to use

using Cin7 for me is easy and comfortable and no issues from my side

Easy to use - everything under one system

I think there should be a way on the sales order dashboard, where you can quickly see how many products (BOM headline) have been ordered, not every individual item

This product is fairly easy to use and flexible enough to support most of our needs. The cost-benefit is very good. The performance and availability of the solution is excellent!

The Production Job Loader should have better features, such as prioritizing orders by due date or by creation date.

The features that are most impactful for our business is the inventory control, we find it easy to keep track of our orders and stock levels. The system was easy to learn. Our implementation initially was not great but once we were assigned Mayukha, he was able to get us live very quickly.

We have only started using the system and so have not found any as yet.

Really like the easiness to use it, will really need to explore to learn more.

I haven't used enough to dislike the system

Cin7 Omni is easy user-friendly and easy to move through.

I'm still learning, but I think the ability to have it mimic the BPMN we had planned.