Flipcause

Flipcause ayuda a las organizaciones sin ánimo de lucro con sus campañas de recaudación de fondos.

Calificación general

4,8 /5
(272)
Relación calidad-precio
4,8/5
Funciones
4,6/5
Facilidad de uso
4,6/5
Asistencia al cliente
4,8/5

97%
Un ha recomendado esta aplicación
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Opiniones de 272

Theresa
Calificación general
  • Software usado A diario durante Más de un año
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente

Flipcause is an AWESOME platform and so incredibly easy to use. Pledge fulfillment is a breeze!

Revisado el 8/5/2018

Puntos a favor

My accountant LOVES the reports I can generate for each campaign. I can easily create mailing lists, track donor gifts, and use the data to increase donor pledges. The web site is super simple to create with drag and drop elements. Customer service is top notch and the company is constantly finding ways to make a great product even better!

Puntos en contra

Ummmm... they just updated some functionality so this may be out of date (I haven't gone in to see the new dashboard) but it would be super duper to save graphic elements in the platform so you can build a gallery of photos and design elements instead of always having to upload them.

Caroline
Calificación general
  • Sector: Gestión de organizaciones sin ánimo de lucro
  • Tamaño de la empresa: 2-10 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Flipcause Fan

Revisado el 8/4/2022

We are a small organization with a very small staff, but we serve a large five-county region. Since we've had Flipcause we've become so much more efficient in connecting with people and creating relationships with them. We have been able to run reports that help decide in what direction to move our organization. The pandemic has not slowed our growth due to the type of demographic we serve and it's been really important to have a CRM that does all the work for us as far as reporting, tracking, event planning, and helping decide our next moves. It's also been helpful in analyzing who our donors are, something an organization like ours wasn't able to do before. I would say Flipcause has been in the forefront of our growth as an organization.

Our Team at Flipcause is extremely professional and knowledgeable. They are also very quick to respond to a question or if we need help, even though we are on the opposite coast. They make it easy to contact them through their website or by email. As the administrator for Flipcause on our end, and as the outreach director, it's good to know I have their support - they're a great scaffold and because of that my anxiety about making sure everything works is alleviated!

Puntos a favor

We love the ease of use. The Contact Database is user friendly for all our staff. And as the Outreach Director for our small organization it's taken minimal time and effort to learn how to do our own campaigns. It allows us to be more creative, and build campaigns to integrate into our website which we would not have done before because we would always have an outsider do it for us with more time constraints and less flexibility. This has really helped grow our organization. But even better is that someone from Flipcause will do all the work for us if we are not able as part of our subscription, and at no extra charge. This alleviates so much stress!
The other part we really like is that we can build and manage our own website. Being an organization with constant information changes, this is so important and helps our website be more inclusive because we can do our own updates anytime we want. The platform is user friendly, but again, Flipcause can do it for us at NO EXTRA CHARGE if we need it. For a small organization this is amazing!

Puntos en contra

Would like to have an integrated email blast system instead of having to use a separate platform like Mailchimp or Constant Contact. We hear it's coming!

Alternativas consideradas

DonorPerfect y Bloomerang

Razones para cambiar a Flipcause

It was awhile ago, but we did think some of the platforms were not conducive to a small organization and didn't want to be a small fish in a big pond.

Respuesta de Flipcause Traducir a Español

Hi Caroline,

Thank you so much for your thorough review. Wow, we're so happy to hear that you've been able to do so much using Flipcause! We love hearing that you've been able to get creative and easily set up your own campaigns and that you've been able to rely on your Success Team when you've needed support. We're also glad to hear that your contact database freed up some time for your small team, and has given you valuable insight into your donor base. Let us know if there's anything else we can do to help!

LORI
Calificación general
  • Sector: Internet
  • Tamaño de la empresa: 2-10 empleados
  • Software usado A diario durante Prueba gratis
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 0.0 /10

Cancelled after one week

Revisado el 26/3/2020

Terrible

Puntos a favor

There was a lot of carelessness in the creation of my company's website. Basic things like logos were incorrectly placed, as well as other common sense placements were not done correctly. It also took a lot longer to communicate with their staff than I was told it would. It became clear from the beginning that what Flipcause promised was inflated. I therefore cancelled my free trial after one week.

Puntos en contra

Basic requests were incorrect which caused me more time to was necessary to correct.

Respuesta de Flipcause Traducir a Español

Hi Lori,

Thank you for taking the time to try out Flipcause's free and optional website add-on.

Our ultimate goal is to provide value and to make your life easier. We take a lot of pride in our customer service, our quick turnaround times, and meeting or exceeding the expectations that we set. Taking a look at our records, I do see we built a new 30-page website for you within a week, and that all communication exchanges took place within a day or two, as promised.

We take all feedback to heart and are always looking for ways to improve, and I'm sorry to hear that you had anything less than a stellar experience. Please don't hesitate to reach out to me directly if there's anything else we can address for you!

Wishing you and yours health and safety.

- Darya Gorlova, Client Experience Director

Bonnie
Calificación general
  • Sector: Gestión de organizaciones sin ánimo de lucro
  • Tamaño de la empresa: 2-10 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 9.0 /10

The only problem we have with Flipcause

Revisado el 30/12/2022

There are so many good things about this platform including ease of not having to pay for our website. We can sell tickets to events and signups for volunteer opportunities.

Puntos a favor

User Friendly and excellent team response to questions

Puntos en contra

It takes way too long for us to get our money. It can take up up to 2 weeks which is not acceptable especially at yearend when so many people are donating but those dollars do not end up in your bank account for the end of the fiscal year. It makes me want to look for another platform.

Melanie
Calificación general
  • Sector: Gestión de organizaciones sin ánimo de lucro
  • Tamaño de la empresa: 2-10 empleados
  • Software usado Semanalmente durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

We're growing with Flipcause

Revisado el 2/2/2022

Fantastic. Flipcause was a great choice for our organization. They have amazing service--and care about our success. The personalized follow up is rare in this day in age and hugely appreciated.

Puntos a favor

The dashboard is clear, with intuitive UX and has everything our project leaders need to raise funds and manage their payments. I also appreciate the reporting system and ability to manage donors directly. The platform is always improving, their support team is always quick to reply AND to follow through.

Puntos en contra

Getting some of the graphics to fit was tricky in the beginning, but as they have grown, the glitches are now few.

Alternativas consideradas

GoFundMe

Razones para elegir Flipcause

PayPal is not designed to meet the needs of a nonprofit, too few options and tools. It was impossible for multiple users in our network as we needed to use as we needed to use it.Fantastic. The personalized follow up is rare in this day in age and hugely appreciated.

Software anterior

PayPal

Razones para cambiar a Flipcause

It's all around the best, most cost effective, and simplest one stop solution.

Respuesta de Flipcause Traducir a Español

Hi Melanie,

Thank you for leaving us a review! We love hearing that your project leaders have everything they need with Flipcause and that you appreciate the follow-up from your Success Team. We're here for you and looking forward to continuing to support your organization!

Courtney
Calificación general
  • Sector: Organización cívica y social
  • Tamaño de la empresa: 2-10 empleados
  • Software usado A diario durante Más de un año
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

An all-in-one platform for small nonprofits

Revisado el 1/2/2022

The Flipcause team is responsive and helpful. I was worried we would get less responsiveness after our trial ended, but that has not been the case. We are overall very happy with the cost of the platform and the service we receive. We've already referred a fellow nonprofit!

Puntos a favor

Flipcause appealed to our small nonprofit because of the number of features available for its very reasonable price. We had been using multiple services to get the features Flipcause offered all-inclusive, so making the switch alone saved us time and money. The biggest sell for us was the inclusion of website design and hosting via Weebly. We were in the market for an updated website, and had been intimidated by the prospect of doing it ourselves, or the price of hiring someone to help us make the switch to a new format/platform. Flipcause made it easy and affordable. We could not be happier with the new site and the simplicity of the Weebly interface! In addition, the fundraising arm of Flipcause is user-friendly and the fees are reasonable. We have moved our event registration over to Flipcause and we are not paying nearly the same percentage of fees we paid with Eventbrite or PayPal!

Puntos en contra

It is easiest in retrospect to import all existing payment and database information at once, versus in stages which is how we went about it. I wish there was more automated features for contact outreach and emailing, but this isn't something we had with our prior platforms, either.

Respuesta de Flipcause Traducir a Español

Hi Courtney,

Thanks so much for the review! It's so great to hear you have been able to consolidate a number of tools with Flipcause and as a result, saved some money! We're also happy to hear you're pleased with your new website.

And thanks for your feedback about having more emailing features. I'll be sharing your feedback with the team. Don't hesitate to let us know if there's anything else we can do to help!

Edward
Calificación general
  • Sector: Gestión de organizaciones sin ánimo de lucro
  • Tamaño de la empresa: Trabajador autónomo
  • Software usado A diario durante 6-12 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Best Software For Small Nonprofit Organizations Management

Revisado el 14/7/2022

My overall experience with Flipcause has been awesome. I'm excited to see the growth of my foundation while partnering with Flipcause and the impact set to come in the future.

Puntos a favor

I like how easy it is for me make updates on my website using the built-in features that Flipcause offers with their website management tool. I also really like how easy it is for me to keep track of data information such as donor support, sponsorships, and other information that helps keep my organization running efficiently.

Puntos en contra

I really don't have any cons at this time.

Respuesta de Flipcause Traducir a Español

Hi Edward,

Thanks for leaving us a review! We're so pleased to hear that Flipcause has made it easy for you to manage your website and run your organization efficiently. We're here for you and looking forward to continuing to support your organization!

Kerry
Calificación general
  • Sector: Gestión de organizaciones sin ánimo de lucro
  • Tamaño de la empresa: 11-50 empleados
  • Software usado Semanalmente durante Más de un año
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 9.0 /10

Great product with excellent customer service

Revisado el 13/10/2022

We are able to get our name out more easily

Puntos a favor

The customer service is fast and always very nice. It was a great credit card processor. Helps us plan our campaigns much faster.

Puntos en contra

That it doesn't integrate with QuickBooks desktop. It is also unable to keep track of our in kind donations.

Respuesta de Flipcause Traducir a Español

Hi Kerry,

Thanks for leaving a review! We're so happy to hear that you think of our customer service as fast and always very nice. I'll be sure to relay this to the team. And we're glad that you find our credit card processing as great and that we're able to help you plan your campaigns much faster.
Also, thanks for sharing your desire to see QuickBooks integration in our suite of tools. I'll be sure to share this with the Product Team. And just in case you weren't aware, we do have a solution for tracking in-kind donations. You can see more about that here: https://help.flipcause.com/help/set-up-in-kind-donations
We're here for you and looking forward to continuing to support your organization!

Robert
Calificación general
  • Sector: Medios de difusión
  • Tamaño de la empresa: 2-10 empleados
  • Software usado Semanalmente durante 6-12 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 9.0 /10

Utilized for underwriting

Revisado el 3/10/2022

Compared to previous applications a plus.

Puntos a favor

Flipcause is generally pretty direct and simple. Especially for a nonprofit, community station.

Puntos en contra

It can be tricky to navigate, and modify user mistakes.

Respuesta de Flipcause Traducir a Español

Hi Robert,

Thanks for leaving a review! We're glad that you find Flipcause direct and simple. Please don't hesitate to reach out to your Success team whenever you need support- they're happy to assist you in getting the job done! We're here for you and looking forward to continuing to support your organization!

Valerie
Calificación general
  • Sector: Gestión de organizaciones sin ánimo de lucro
  • Tamaño de la empresa: 2-10 empleados
  • Software usado Semanalmente durante 6-12 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Flipcause I'd an excellent choice

Revisado el 10/3/2023

Very pleasant experience.

Puntos a favor

I like the tracking system the most. Everything is in one place. It helps us stay organized.

Puntos en contra

Just learning the different features but once you do it's not difficult at all.

Alberto
Calificación general
  • Sector: Gestión de organizaciones sin ánimo de lucro
  • Tamaño de la empresa: 11-50 empleados
  • Software usado A diario durante Más de un año
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Flipcause has been super useful in so many ways

Revisado el 28/8/2019

Aside from the already-mentioned help with reporting, fundraising, and volunteer management, I feel that having a more intuitive web presence has helped legitimize us in the local non-profit community. We may have been around for 40 years, but our old website looked even older. This site has helped us communicate better with those that need us the most.

Puntos a favor

The best thing about this software is that it has helped organize our financial collection efforts. Before , our website could not process payments. Little did we know that we had many people that were willing to join our group, donate to our cause, and provide feedback. Flipcause has helped us with these passive collection efforts, increasing our donations dramatically. Is this the only thing I love? No! The volunteer management, communications, and reports are all worth a review in their own right. Their staff is very talented and responsive.

Puntos en contra

Some screens, when selected, take the end user to some redundant screens (Eg., the volunteer signup page has two stops that are not needed). All features can be customized and the options are sometimes not in intuitive locations... but their staff is always there to help point you in the right direction.

Respuesta de Flipcause Traducir a Español

Hi Alberto, thank you so much for your review! We're so happy to hear that using Flipcause has helped you to better connect with your community and increase your donations. That's our mission!

And thank you for your feedback on the redundant pages, I'll be sure to bring this to our Product team to see how we can improve this for you.
Don't hesitate to reach out if there's anything else we can do to help.

Erica
Calificación general
  • Sector: Administración educativa
  • Tamaño de la empresa: 2-10 empleados
  • Software usado A diario durante Más de un año
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Better fundraising results with Flipcause

Revisado el 1/12/2021

I call and email frequently especially around donor fundraising campaigns. Everyone is always friendly, helpful and ready to serve. I would not use any other platform!

Puntos a favor

I recommend Flipcause to all other non-profits because the website interface/update is integrated with all campaigns, CRM and you it's a subscription service where you always get support. I've used numerous other platforms and this by far is the easiest, user-friendly and easily understood by my staff members and Board members.

Puntos en contra

The only con is we are still cleaning up the data integration from past data-- maybe better integration with Quickbooks?

Respuesta de Flipcause Traducir a Español

Hi Erica,

Thanks for the review! We're pleased to hear that you and your team have all found Flipcause to be user-friendly. And we love hearing that your Success Team has been friendly and responsive, especially during times when you are launching a campaign. We know how stressful it can be coordinating all the details and launching a successful campaign, and we'll continue to be there for you as you launch more!

Also, thanks for your feedback about data and QuickBooks integration. I'll pass it along to our development team. We look forward to building out more functionality to even better serve you. And please continue to reach out to your Success Team if you need support with your data.

Janna
Calificación general
  • Sector: Gestión de organizaciones sin ánimo de lucro
  • Tamaño de la empresa: 2-10 empleados
  • Software usado Semanalmente durante Más de un año
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Great product and service!

Revisado el 8/9/2021

Website maintenance. Consolidating payments, donations, events into one place.

Puntos a favor

We have been using Flipcause to manage our website, donations, payments, and events. The program and service has been a huge help and customer service is a great time saver on those busy days when you need something posted/done and don't have the time to get it done.

Puntos en contra

The reports could be a bit more streamlined and easier to arrange. I need basic info like name, contact info, their registration type, or donation amount, etc. I would also like to see how many registrations a person has instead of seeing their name 10 times in a list. Its very time consuming to condense the lists to use at check-in/to track donations/registrations.

Alternativas consideradas

Acuity Scheduling y Salesforce Sales Cloud

Razones para elegir Flipcause

Consolidation, lower fees for payments/donations, help with website updates.

Razones para cambiar a Flipcause

better price for what we got, consolidation of features

Respuesta de Flipcause Traducir a Español

Hi Janna,

Thanks for leaving us a review! We're so happy to hear that you've been able to save time by relying on your Success Team for support.

Also, thanks for your feedback about reports and registrations. I"ll be sure to pass it along to our development team for consideration. And as always, feel free to continue to lean on your Success Team if you'd like help formatting and cleaning reports and data. Let us know if there's anything else we can do to help!

Jacquelyn
Calificación general
  • Sector: Gestión de organizaciones sin ánimo de lucro
  • Tamaño de la empresa: 2-10 empleados
  • Software usado A diario durante Más de un año
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Saves me time and money!

Revisado el 9/6/2021

Sometimes I have miscommunication with my website managers, seems they don't always pay attention to details. They still save me time and are super friendly when they miss something.

Puntos a favor

Flipcause is easy for me to use, is less expensive for donors and myself, and helps with my website management. Has freed up so much of my time!

Puntos en contra

Wish there was a more marketing software available, such as email marketing.

Respuesta de Flipcause Traducir a Español

Hi Jacquelyn,

Thank you so much for your review! We're happy to hear that Flipcause has been easy to use and has saved you both money and time. That's certainly what we aim to do!

Thanks for letting us know you'd like to see more marketing features such as email marketing. I'll be sharing your feedback with the team, and we will be sure to keep in touch with any updates.

Don't hesitate to let us know if there's anything else we can do to help!

Lisa
Calificación general
  • Sector: Gestión de organizaciones sin ánimo de lucro
  • Tamaño de la empresa: Trabajador autónomo
  • Software usado Semanalmente durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 8.0 /10

Generally Satisfied

Revisado el 4/1/2023

The customer service is great, reliable and thorough in their help. We highly recommend them!

Puntos a favor

It's easy to use and straight forward. The concierge service is helpful.

Puntos en contra

That I couldn't find the person I was looking for in the search bar. It doesn't interface with MailChimp so we have to update our contacts into two places, which is time consuming and expensive.

Respuesta de Flipcause Traducir a Español

Hi Lisa,

Thanks for the review! We're pleased to hear that you find Flipcause easy to use and straightforward, that your Success team is helpful to you and that they're reliable and thorough with their help. That's what we strive for!
And we hear you about your situation regarding your contacts. Mass mailing is definitely on our roadmap, and we can't wait to release it in the future. I'll be sure to let you know when we're closer to a release date. In the meantime, don't hesitate to reach out with any questions or concerns!

Briana
Calificación general
  • Sector: Gestión de organizaciones sin ánimo de lucro
  • Tamaño de la empresa: 2-10 empleados
  • Software usado A diario durante 6-12 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

User friendly and affordable nonprofit software that meets all your needs!

Revisado el 1/4/2022

Puntos a favor

The software is user friendly, and the customer service that comes with it is fast and extremely helpful. We are now able to run all fundraising efforts, including event registrations, as well as volunteer management in one place! It has really helped us streamline our database of donors, volunteers, and events.

Puntos en contra

We do wish it was integrated and would sync with Constant Contact so we didn't have to export and import contact records from one to the other.

Respuesta de Flipcause Traducir a Español

Hi Briana,

Thanks for the review! We're so happy to hear you've found Flipcause easy to use and that you're satisfied with the support you've received from your Success Team. Don't hesitate to let us know if there's anything else we can do to help!

Linda
Calificación general
  • Sector: Recaudación de fondos
  • Tamaño de la empresa: Trabajador autónomo
  • Software usado A diario durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Big fan of Flipcause!

Revisado el 2/6/2022

Overall, our experience has been excellent: Relatively easy to use website which can be updated immediately when needed and donor management has been very easy to use and very efficient.

Puntos a favor

The hours of frustration that Flipcause saved us in reconciling and handling donations was the most outstanding feature of this software. It was quite easy to implement when we first brought it in and has been a pleasure to work with. Our Flipcause team has been very helpful as well when, on occasion, a minor problem has arisen.

Puntos en contra

1) A few of our donors have commented about the "high credit card processing fees." At least 90% do pay the fee on smaller donations like our dinner events ($80+) or mail us a check for larger donations ($1,000+) like membership fees.
2) Setting up campaigns or working on the website has its challenges but I can usually find answers. I can't think of anything specific right now but the HTML just isn't quite as simple as "what you see is what you get!"

Amanda
Calificación general
  • Sector: Organización cívica y social
  • Tamaño de la empresa: 2-10 empleados
  • Software usado Semanalmente durante Más de un año
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

It's a game changer

Revisado el 1/8/2022

Overall, moving to FlipCause has been a fantastic decision. We are in our 2nd year, and we have utilized the free website service and it has made our nonprofit have a very professional front-facing look.

Puntos a favor

For our super small nonprofit (started with 1 part-time employee), moving to FlipCause allowed us to condense a few different vendors (website developer, credit card processor, donor management system) into one, making it easier on our time-strapped employee.

Puntos en contra

For me, as a non-techie person, pulling the reports I need can be cumbersome. I end up asking the team assigned to our nonprofit (did I mention each client gets a dedicated team at their disposal?) to help me. They are incredibly responsive and very helpful. I also would love it if it worked with any email provider (MailChimp etc.) as it's one more step to have to export new sign-ups from FlipCause and import them into MailChimp. I think this is coming down the pike soon.

Respuesta de Flipcause Traducir a Español

Hi Amanda,

Thanks for leaving us a review! Wow, we're so happy to hear that we've made it easy for you to run your nonprofit and that your Success team has been responsive and able to give you the support you need. We love hearing that you've been able to take advantage of our free website creation and maintenance. Mass emailing is definitely on our roadmap. I'll be sure to communicate with you as we get closer to a release date.

And please continue to reach out to us for support. We're here for you and looking forward to continuing to support your organization's needs.

Ken
Calificación general
  • Sector: Organización cívica y social
  • Tamaño de la empresa: 2-10 empleados
  • Software usado A diario durante Más de un año
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 8.0 /10

Excellent beginning software for Nonprofit

Revisado el 2/11/2021

The quality of the appearance of our website is great. The ability to get technical help is very good. We have added numerous new donors due to the ease of making donations online. I am very pleased with the results of selecting Flipcause as our host company.

Puntos a favor

From initial investigation to the launching of the final product was about 3 months. The website works perfectly and has caused our donation frequency and repeat donations to increase substantially.

Puntos en contra

We have selected two optional fields that are critical to us. These fields allow donors to direct where their funds are used. Many donors select repeated donations, up to multiple months. A significant concern is that when they select where the funds are to be used, that is only reported one time, at the first donation. All subsequently repeated donations omit the direction to which their funds are to be used. This is a major problem.

Respuesta de Flipcause Traducir a Español

Hi Ken,

Thanks for leaving us a review. Wow, that's so great to hear that you've seen a substantial increase in donations since the launch of your new website!

And I understand how frustrating it is not to be able to easily match donations to their designations using the custom field method. Thanks for bringing that to our attention! Hopefully, the method your Success Team created for you will solve that pain point as we continue to make improvements based on your feedback. We're here for you and looking forward to continuing to support your organization!

Stacey
Calificación general
  • Sector: Gestión de organizaciones sin ánimo de lucro
  • Tamaño de la empresa: Trabajador autónomo
  • Software usado A diario durante 6-12 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Flipcause was a gamechanger for us

Revisado el 8/12/2021

Flipcause has completely streamlined our donor program. The customer service is quick and right on point. This is a benefit we can offer to our sponsored organizations that we can afford and makes their lives (and ours) much easier.

Puntos a favor

Where do I start?? We are a fiscal sponsor for 35 different organizations. We used to use our merchant account to take in all of the donations and I had to write donor letters for every single one. Also there was no way for donors to offer to pay the fee, so that took away from the donation. Now each sponsored organization and manage its own campaign, the donor letters are sent out automatically and we have the reports to keep track of everyone's funds.

Puntos en contra

Our sponsored organizations are not particularly tech-savvy. We had to record a Zoom video to train them on how to get set up and use the features. It would be great if Flipcause could do one comprehensive set-up video for the basics instead of a single how-to video for each feature.

Respuesta de Flipcause Traducir a Español

Hi Stacey,

Thanks so much for the review! We love hearing that Flipcause has made both your sponsored organizations' and your lives much easier! I can see how processing donations for all 35 of your sponsored organizations could be very time-consuming so we're happy to hear you've benefited from the automatic thank you letters and each of your sponsored organizations being able to manage their own campaigns.

And thanks for your suggestion of having a set-up video for new fiscally sponsored organizations. I'll be sharing this feedback with the team. Don't hesitate to let us know if there's anything else we can do to help!

Mary
Calificación general
  • Sector: Servicios medioambientales
  • Tamaño de la empresa: Trabajador autónomo
  • Software usado Semanalmente durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

A wonderful tool for our organization, plus a fantastic success team!

Revisado el 3/7/2019

Puntos a favor

Flipcause is easy to use to create eye-catching, engaging campaigns. We have used Flipcause campaigns to create fundraising platforms and register participants for events. We began using Flipcause several years ago and have not had any problems with the software.

The Flipcause employees (success team) are fantastic. They are responsive and help answer any questions in a timely manner. We are currently moving our outdated website over to a new Weebly platform through the Flipcause website package. The process has been easy, and the new website looks wonderful.

Flipcause is an excellent resource for our small non-profit organization.

Puntos en contra

My only suggestion for improvement is related to the reports for various campaigns. If you want to figure out the amount of transaction fees, this requires you to do an extra step to subtract the amount received from the total of the transaction. It could be improved for the user to more clearly show a total of transaction fees on reports.

Respuesta de Flipcause Traducir a Español

Hi Mary,
Thank you so much for taking the time to leave us a review! I'm so happy to hear that we've been able to support your organization in creating campaigns, registering participants for events and now updating your website! We love hearing that your Success Team has been responsive and able to give you the support you need. Thank you also for your suggestion on how we can improve reports. Reporting upgrades is on our roadmap and I will be sure to share your feedback with the team. Don't hesitate to let us know if there's anything else we can do to help!

Tori
Calificación general
  • Sector: Gestión de organizaciones sin ánimo de lucro
  • Tamaño de la empresa: 2-10 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 7.0 /10

Good for a Small Non-Profit

Revisado el 8/12/2022

I like Flipcause overall but I do believe it could have an updated look and a "chat now" option so users can get help immediately instead of waiting for days or weeks to hear back, if we hear back at all.

Puntos a favor

The software is easy once you figure it out. The price is good for a small non-profit.

Puntos en contra

It is very difficult to get help with customer service. Every time I use the "get help" section on the website, I get no reply. I have resulted in figuring out and doing everything myself because I cannot get any help from customer service. I've complained about this previously but nothing was done to improve it. The reports are also not easy to use to find what information you're looking for.

Respuesta de Flipcause Traducir a Español

Hi Tori,

Thanks for leaving a review! We're happy to hear that you can easily use our software and that the price is good for you. We strive to keep our prices affordable.
We're sorry to hear that you've been having difficulties reaching your Success team and finding the information you're looking for using the reports. I'll be sure to share your feedback with the team. In the meantime, don't hesitate to reach out with any questions or concerns!

Nancy
Calificación general
  • Sector: Gestión de organizaciones sin ánimo de lucro
  • Tamaño de la empresa: 2-10 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Flipcause is AMAZING!

Revisado el 1/8/2019

My experience with Flipcause has been wonderful.

Puntos a favor

This software is so incredibly easy to use. It is intuitive. We were a beta user for the CRM and I love our new database. Super simple to use. Making changes to our website is easy, also very intuitive. I actually can't believe that this product is not #1 in the industry. It is easy to use and the customer service is excellent. Any question I have is answered within the day and I have even called after hours and had customer support. I can't say enough good about Flipcause. I love them.

Puntos en contra

Nothing. Absolutely nothing. This product is great. The customer service is excellent.

Respuesta de Flipcause Traducir a Español

Hi Nancy,
Thank you so much for the review! We're so happy to hear what a great experience you've had with us. We're so glad you've found the platform easy to use and that we've been able to provide excellent customer service, that's what we strive to do!

Jill
Calificación general
  • Sector: Gestión de organizaciones sin ánimo de lucro
  • Tamaño de la empresa: 2-10 empleados
  • Software usado A diario durante Más de un año
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

FlipCause Strong Partner with Our Non-Profit

Revisado el 1/9/2022

A great, accessible, affordable, and solid platform.

Puntos a favor

Campaign management
Website management
Set-up to be fundraising platform once we turn 501c3

Puntos en contra

We would love to also run our membership platform through FlipCause as a revenue stream and not a fundraising stream and currently this is not possible. We would like to be able to decipher between donors and members.

We would also like for there to be ways to directly register folks who opt into our mailing list to our MailChimp and Mighty Networks accounts

Respuesta de Flipcause Traducir a Español

Hi Jill,

Thanks for leaving us a review! We're happy to hear that you find Flipcause as a great, accessible, affordable, and solid platform.

Also, thanks for letting us know you'd like to run your membership platform through FlipCause as a revenue stream and not a fundraising stream, decipher between donors and members, and for there to be ways to directly register people who opt into your mailing list to your MailChimp and Mighty Networks accounts. I'll be sharing your feedback with the team. And for additional information, currently, you can pull a report specifically of everyone who opted-in to your mailing list through Flipcause for you to import them to your email marketing service. You can see more about that here: https://help.flipcause.com/help/mailing-list-report

Don't hesitate to let us know if there's anything else we can do to help!

Peter
Calificación general
  • Sector: Organización cívica y social
  • Tamaño de la empresa: 2-10 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Affordable, Customizable, Low Hassle

Revisado el 3/3/2022

Flipcause saves us money, makes it easy to set up payment systems and track donations. They have always been prompt with customer service, and have even made improvements and modifications to the program at my request.

Puntos a favor

Being able to customize for programs, donations, fundraisers, and volunteers makes this a really great platform.

Puntos en contra

The customizable nature can be complicated. Lots of drop down menus and check boxes. It's easy once you get the flow, not dissimilar to learning wordpress, but challenging to train others quickly.

Respuesta de Flipcause Traducir a Español

Hi Peter,

Thanks for leaving us a review! We're happy to hear that you're pleased with being able to customize the various tools you use and that you've been able to rely on your Success Team for support. We're here for you and looking forward to continuing to support your organization!