
BigTime
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Opiniones de 625
- Sector: Tecnología y servicios de la información
- Tamaño de la empresa: 10.000+ empleados
- Software usado A diario durante Más de un año
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Ayuda a llevar un control.
Revisado el 21/7/2023
Puntos a favor
Este aplicativo permite llevar un control de tiempo y gastos aparte de tener una variedad de herramientas muy utiles.
Puntos en contra
No tengo quejas por el momento me ha funcionado muy bien.
- Sector: Diseño
- Tamaño de la empresa: 501-1.000 empleados
- Software usado A diario durante 6-12 meses
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Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Escelente software para la productividad
Revisado el 8/12/2022
Puntos a favor
BigTime es façil de configurar y usar, permite la conexión a QuickBooks para publicar información y permitir la facturación a los clientes. Así mismo, visualizar informes de gastos y recopilar información de los proyectos en una base de datos. Además, cuenta con seguimiento del tiempo que es muy sencillo de controlar.
Puntos en contra
Un punto negativo de BigTime es que a veces crea tiempos duplicados. Enviando el doble o el triple en horas de trabajo.
- Sector: Salud, bienestar y deporte
- Tamaño de la empresa: 2-10 empleados
- Software usado Semanalmente durante 1-5 meses
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Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 7.0 /10
Gran software para avanzar en tu negocio.
Revisado el 20/8/2023
En general, me parece una gran herramienta si lo que quieres es facilitar y agilizar tu trabajo,...
En general, me parece una gran herramienta si lo que quieres es facilitar y agilizar tu trabajo, por todas las funciones que ofrece, creo que es una de las mejores opciones a utilizar.
Puntos a favor
Lo que más me ha gustado es su capacidad para facilitar y gestionar tu trabajo. Tiene muchas funciones que hacen posible todo lo que imaginas, desde gestionar los proyectos, realizar operaciones...
Puntos en contra
Lo único a mejorar quizás sea el diseño del propio software, para que así sea un poco más dinámico en las gestión de proyectos.
- Sector: Dispositivos médicos
- Tamaño de la empresa: 1.001-5.000 empleados
- Software usado A diario durante 1-5 meses
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Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
BigTime: El software de gestión de horario en tareas
Revisado el 6/11/2022
Puntos a favor
Es el primer software que conocí para gestionar mi horario
Puntos en contra
No requiere muchas mejoras pero si en diseño

- Sector: Tecnología y servicios de la información
- Tamaño de la empresa: 11-50 empleados
- Software usado A diario durante Más de un año
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Flexible Project SetUp and QBO Integration
Revisado el 30/7/2019
Puntos a favor
We support many different kinds of projects and contracts. We have T&M, Fixed Fee, Recurring and some Fixed Fee with a T&M Element. We like BigTime because it is easy to set up a project with tasks (line items) that match our contracting terms. Also, it is possible to set Cost and Bill rates at the Company, Project or even Task Level. This kind of flexibility makes it easy for us to produce invoices that match our contract setup. We also needed something with fairly tight QuickBooks Online integration. BigTime deliveres here also. Lastly, the reporting facility in BigTime is very usuable.
Puntos en contra
There is not really anything that I find I don't like. From time to time, I have a feature request for the BigTime team. They communicate very well regarding their roadmap.
Respuesta de BigTime Software
Scott,
We are so very thankful for your review - we really thank you for taking the time to post it. :) We are very happy that you're finding BigTime's flexible invoicing system able to provide what you need when it comes time to send your customers the bill. Also, we love that we can make it easy for you to setup your diverse projects with all their various bill rate structures and unique needs. The fact that you are utilizing our Quickbooks integration as well and it's working for your business, well, that's just icing on the cake!
Please do reach out to us and let us know if there is any way that we can be of further assistance to you.
Thanks again!
The BigTime Customer Success Team
- Sector: Construcción
- Tamaño de la empresa: 11-50 empleados
- Software usado A diario durante Más de dos años
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 7.0 /10
Big Time
Revisado el 4/11/2019
Time and Expense reporting for employees who work in different sites. Invoicing has simplified our...
Time and Expense reporting for employees who work in different sites. Invoicing has simplified our billing system.
Puntos a favor
Ease of use for time reporting, expense tracking, invoicing and tracking jobsites. Mobile App.
Puntos en contra
Mobile App is very limited and a lot of glitches.
Respuesta de BigTime Software
Lori,
Thanks so much for posting a review for us here at BigTime - we really appreciate your time and your feedback. We're happy to hear that you're finding the software easy to use for the tracking of your time and expenses, as well as invoicing and making things easier on the go. If you're having difficulty with the mobile app, please reach out to our Support Team for assistance and let your Customer Success Rep know too and we'll see what we can do to help.
Thanks again!
The BigTime Customer Success Team
- Sector: Servicios medioambientales
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante 1-5 meses
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 0.0 /10
No implementation support
Revisado el 6/10/2022
Not happy. We have asked for a full refund.
Not happy. We have asked for a full refund.
Puntos a favor
App is a nice feature for mobile time entry.
Updated interface is better than older software.
Puntos en contra
This company was heavy on the sales side with relentless calls but has been completely ghosting us on implementation support. After numerous calls and support tickets, they have only directed me to online videos. All we want is to spend an hour with a support agent to ensure the correct setup to avoid lost worktime.
Alternativas consideradas
BQE CORE SuiteRazones para elegir BigTime
We needed a more robust project management system.Software anterior
QuickBooks TimeRazones para cambiar a BigTime
I thought the size of the company with the robust development team would be a wise choice for us as we have had issues with smaller software companies. It was not as advertised.- Sector: Arquitectura y planificación
- Tamaño de la empresa: 11-50 empleados
- Software usado A diario durante Más de dos años
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 7.0 /10
Great Time and Expense Tracking
Revisado el 5/6/2023
Overall Good.
Overall Good.
Puntos a favor
Integrates well with QuickBooks. Easy time tracking.
Puntos en contra
I have not gotten invoicing down yet in BigTime, I have found it a bit cumbersome, and maybe it is just me.
- Sector: Arquitectura y planificación
- Tamaño de la empresa: 11-50 empleados
- Software usado A diario durante 1-5 meses
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Onboarding
Revisado el 12/11/2020
Puntos a favor
The onboarding process and support has been seamless so far and we expect to be fully converted in 60 days total.
Puntos en contra
Always room for improvement, but we haven't had any with BigTime yet. We need to sort out some details in our Quickbooks Desktop projects to align when integrating.
- Sector: Bellas artes
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante 1-5 meses
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 9.0 /10
BigTimeAwesome
Revisado el 30/7/2020
All of our work is fixed fee and this allows us to track time and materials live to help us stay on...
All of our work is fixed fee and this allows us to track time and materials live to help us stay on budget and maintain profit margins
Puntos a favor
This system was very easy to implement, gives live view into project health and support is amazing.
Puntos en contra
Needs more dashboard options, scheduling is a bit basic and Quickbooks integration has been a bit buggy
Alternativas consideradas
BuildertrendRazones para elegir BigTime
Dynamics was too complex, expensive and difficult to implement. BT is more in depth out of the box for a small company and implementation was easy.Software anterior
Dynamics 365Razones para cambiar a BigTime
Buildertrend charges per project(we have as many as 40 on at once) and does not truly integrate with Quickbooks.- Sector: Ingeniería civil
- Tamaño de la empresa: 11-50 empleados
- Software usado A diario durante 1-5 meses
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Big Time is Big Value for small companies
Revisado el 12/3/2021
I realize at a glance we can see valuable financial information.
the ease of creating invoices if...
I realize at a glance we can see valuable financial information.
the ease of creating invoices if allowing for faster payments.
Puntos a favor
This software is easy to navigate, and is very user friendly to edit/customize for your companies specific needs
Puntos en contra
It takes time to set things up properly, but that is expected.
Alternativas consideradas
QuickBooks TimeRazones para elegir BigTime
Mintue7 was not syncing with our QB properly, and the support was not very good to help figure out what it was deleting employee information when it synced.Software anterior
Minute7Razones para cambiar a BigTime
Big time and everything we wanted from Ajera at a fraction of the cost.- Sector: Ingeniería civil
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante 1-5 meses
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 9.0 /10
Powerful time and expense tracking, budget management, and invoicing software
Revisado el 24/3/2021
Puntos a favor
BigTime is a very powerful time, expense, budget, and billing tracking software. It's fairly easy for employees to track time and expenses and offers powerful reporting capabilities and a lot of customization when drafting and sending invoices. The on-boarding experience was smooth, albeit a bit work intensive, and customer support continues to be extremely helpful and responsive. It integrates more completely with QuickBooks than the software we were using previously, so is helping us cut down on small bookkeeping issues we used to run in to.
Puntos en contra
We don't find the UI to be the most intuitive, and it lacks any visual images of the data or numbers. The capabilities of the software definitely outweigh these downsides, though.
- Sector: Ingeniería industrial o mecánica
- Tamaño de la empresa: 11-50 empleados
- Software usado A diario durante 1-5 meses
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Fits our business needs
Revisado el 11/6/2021
Easy to use and provides the right kind of insight into our project budgets and overall financial...
Easy to use and provides the right kind of insight into our project budgets and overall financial health of work in progress.
Puntos a favor
Combining project budget and staff utilization management in one solution, with deep accounting integration.
Puntos en contra
Activity tracking for project management tasks is less developed than the rest of the platform
Alternativas consideradas
NetSuiteRazones para elegir BigTime
BigTime offered a more integrated solution for our professional service companySoftware anterior
HarvestRazones para cambiar a BigTime
NetSuite was too complicated and expensive for our needs.- Sector: Seguros
- Tamaño de la empresa: 10.000+ empleados
- Software usado A diario durante 6-12 meses
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Easiest and friendliest time-entry tool I ever used
Revisado el 7/10/2021
I love it. Great user experience. Reports and easily produced in real-time.
I love it. Great user experience. Reports and easily produced in real-time.
Puntos a favor
The online real-time time entry makes it easy to record your time as you go. There is also an application that allows me to enter time or submit my time anytime. Very easy to use. It's the best time entry I have used over the last 20 years.
Puntos en contra
I would love to say something but found nothig negative. Everybody in the team loves this tool.
- Sector: Contabilidad
- Tamaño de la empresa: 11-50 empleados
- Software usado A diario durante 1-5 meses
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 9.0 /10
Experience was rough in the beginning. It would be VALUABLE for onboarding to be completed by...
Revisado el 6/11/2017
full integration with our financial software - invaluable... there are many great software...
full integration with our financial software - invaluable... there are many great software solutions out there that do what they do fantastically, however they lack full detailed integration with financial software... not Big Time! BigTime allows you to manage workflow and not miss deadlines. You can quickly reassign work, monitor deadlines, track phone calls/messages, assign tasks, view work in progress, allocate work, and also track all financial functions related to this work inside your financial software. No more having to track accounts receivable and client payments in two systems. After spending 8 months with 2 people trying and testing multiple practice management solutions, Big Time was the best and satisfied all of the "critical" requirements.
Puntos a favor
The ability to communicate in detail with QBD and QBO. FYI to all who job cost... You CANNOT job cost in QBO. It is not a limitation of BigTime, it is a limitation of QBO. Which is what i mean by my partial experience answer above... (allow more text there).. if onboarding is completed with a premeeting checklist about the firms existing workflow and time management and by someone intimately familiar with the industry that is using BigTime the cons below could be addressed upfront. The team at BigTime were difficult to get a hold of but once they were aware they worked like crazy to get us setup and working in the time frame we had. We moved our QBO file back to QBD (we had to do the testing on our own because the team at BT didn't know why job costing wasn't working in QBO) Once we moved back to QBD the job costing, invoicing, payroll work like a charm inside QBD. Hands down, it is the best integration with QBD of any practice management software out there... We had 2 people who spent 8 months testing many software solutions... most were lacking at least 1 "critical" requirement... Big Time was not. As we become aware and work through things like "terminology" we are becoming more and more confident in the workflow and keeping track of what is due when and who has what and what state the work is in. This is key as we go into tax season but also something we cannot live without on a day to day basis as 95% of our work is recurring on various time schedules. Thank yo
Puntos en contra
The wide range of terminology used in the software is confusing and causes errors to be made during implementation. Examples: Start Date and End Date... without these terms being defined you would think that start date is the day the work should begin and that End Date is the DUE DATE. Not so within Big Time. For recurring tasks, Start Date means Due Date in Big Time language. Another example: Completed vs Archived. Completed in most software solutions means that the job is finished or done; and archived means done and sent to storage with no recurrence nor future work is expected. In Big Time the term Archive means Completed or Finished or Done and removes the task from the workflow list and generates the next task in the reccurence. In BigTime the term Completed means something different... still unsure what it means because even when you update a task/project status to "completed" the task remains on the workflow list.
- Sector: Arquitectura y planificación
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante 1-5 meses
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 7.0 /10
The training sessions have been paramount to my success with using the software. Brea rocks!
Revisado el 8/6/2017
Ease of use with Quickbooks integrations and lots of customizations for staff
Ease of use with Quickbooks integrations and lots of customizations for staff
Puntos a favor
Straight forward navigation on all tabs makes all operations easy. I like that all of the administrator functions are kept fairly simple; there are a lot of great ways to customize almost everything, without being overwhelming to learn. Most customizations are nice since you really only need to set them up once, then make small tweaks until everything is just right. The software will be very easy to train new employees to use. I love that it links to Quickbooks; I have so much less leg work than my previous software when it comes to data entry. So far a fairly smooth transition from the previous software.
Puntos en contra
While there are a lot of ways to customize the appearance of pages for employees, the invoices are still fairly restrictive. I find it odd that I can't change little things like: justifications (Overall message stuck in the center of the page and I can't indent it lower), and the job name is right justified and continues long names to the next line mid word sometimes; the color or boldness of each text line (ex. I would like the job name bold or larger font and some lines to be in color). I know these changes can be made as a word doc, but then it won't change my template in Big Time.. Second, creating a report to my liking has been very challenging. I need a monthly report for each project manager with an individual detailed overview of each project every month. However, when I have tried to tailor existing reports or make my own I always get an error that my report can't be created. Third, our billing cycle falls mid month and it would be preferable if timesheets and billing could be broken up by custom billing cycle rather than monthly. It's hard to track the cycle with just a weekly timesheet view. It's a change we can work with, but it requires a lot of extra work for the admin to constantly filter in invoicing. Lastly, the character limit on job titles is painfully small. We have a hard time getting all crucial information to fit. It would help dramatically if the job info screen had a place to record the address of the job.
- Sector: Investigación
- Tamaño de la empresa: 11-50 empleados
- Software usado A diario durante Más de un año
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 7.0 /10
Good Basic system that is easy to use
Revisado el 14/5/2019
Overall BigTime is a good system that works for what it is suppose to and is simple to use for...
Overall BigTime is a good system that works for what it is suppose to and is simple to use for someone that knows how to use a computer. We have been able to track hours against certain projects by person which helps us with cost estimating. I am sure there are plenty of good systems out there but I have been satisfied for my responsibility when using BigTime.
Puntos a favor
The ability to pull out job lists with titles is very convenient for having team review meetings. You are able to pull out most reports into excel and filter and sort from there. Having the task status is very useful for those who utilize that feature. My office does not take full advantage of the capabilities this system offers but does work for us when being used.
Puntos en contra
For the new Gantt chart feature I have not been able to use very much but am disappointed it is not able to be exported into excel like the other reports. The difficulty with this system is that it is only as good as your weakest link. For my office enforcing full participation is difficult and that prevents us from taking full advantage. I do not work in accounting but apparently it does not sync as well as it used to for quick books and other software. This makes work duplicated on that end which is really inconvenient. Another item that is irritating is when pulling complete job list you have to do it a certain way or else it will not pull old jobs that you were not listed as team member for. That caused some confusion/concern during review meetings.
- Software usado A diario durante Más de dos años
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 9.0 /10
Great interface for timesheets and expense reports
Revisado el 24/1/2018
Puntos a favor
I like the intuitive interface that generally does not confuse me. I also like that if I have a specific question, I can typically get it answered quickly through the support team.
Puntos en contra
1. I would love to have access to timesheet and expense review through the app on my phone
2. I would love a more hands on 'onboarding' process where someone really walked through the interface with Quickbooks for us as business owners
Respuesta de BigTime Software
Kate,
First of all, thank you very much for taking the time to submit a review of Big Time - your review means a whole lot to us! We're very pleased that you've had a positive experience with both our intuitive software and our responsive support. :)
Regarding Timesheet/Expense approval on the mobile app, we understand completely and you're not alone - other users are asking too, and we hope to have that feature live as soon as we can. The idea for a Quickbooks centered training is an excellent one, and we'll make sure that we take a close look at adding that option into our On-boarding as well!
We do offer Success Points, which your firm can purchase for additional training about any topic you like (such as Quickbooks' interaction and interface with Big Time) and you can find out more about that here: https://cdn2.hubspot.net/hubfs/442598/Success%20and%20Support%20Content/Success%20Services/Success%20Services%20&%20Points.pdf
Thanks!
The Big Time Customer Success Team
- Sector: Marketing y publicidad
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante Más de un año
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 9.0 /10
Great tool for our business
Revisado el 20/3/2023
My workload in budgeting and invoicing projects has been reduced significantly with the help of...
My workload in budgeting and invoicing projects has been reduced significantly with the help of BigTime. It allows me to focus more on my technical expertise in managing projects. Really appreciated.
Puntos a favor
BigTime offers a comprehensive set of features for our business, including time tracking, project management, expense tracking, billing and invoicing, and reporting and analytics. They provide excellent customer support, with a dedicated team of experts.
Puntos en contra
The mobile app version of BigTime has fewer features than the desktop version. They have a lot of integration but customization options for reports are limited.
- Software usado A diario durante Más de dos años
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
Does its job with
Revisado el 9/5/2018
Puntos a favor
The integration with Quickbooks makes our lives much easier. The support staff is really good too - they always get back in a timely manner. The integrated task timer is a nice feature as well.
Puntos en contra
There isn't anything I really dislike about BigTime, but there are some features I wish it had (like automatically creating tasks in new projects)
Respuesta de BigTime Software
Alyssa,
Thanks so much for your review. We here at BigTime really appreciate your taking the time out of your busy schedule to post a review and we're very pleased that our software is making your life easier!
Regarding the auto-creation of tasks, please feel free to send us a Feature Request for that! You can always submit a Feature Request to [email protected] to potentially add a new feature. Please make sure you put "FeatureRequest" in the subject line of the email when you send it and provide as much detail in the body of the email as possible so that we're sure that we implement the feature properly. Our Development Team examines each Feature Request very carefully and many of the features you use in BigTime today are the direct results of customers requesting functionality in the past.
We hope to hear from you again soon and thanks for the review!
The BigTime Customer Success Team
- Sector: Arquitectura y planificación
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante Más de un año
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 8.0 /10
Big Time Review
Revisado el 15/10/2018
I really love Bigtime because of the customer support. Without that this would be extremely...
I really love Bigtime because of the customer support. Without that this would be extremely challenging. I hope there will be more development to make the program more fluid for various types of projects.
Puntos a favor
Simple interface, fairly user friendly, and customer support!
Puntos en contra
The behind the scene formulas are not always intuitive - negatives mean positives and vice versa. There isn't a ton of flexibility with customizing the workflow as it relates to the process in our studio. For instance, we had to set up our tasks as labor codes and each timesheet entry that has a different labor code needs a new line. There is often a lot of back and forth to understand workarounds. Also trying to understand how to display something the way we want to see it is challenging and without the support we would have been lost.
Respuesta de BigTime Software
Amy,
Thank you for taking the time out of your day to post a review for us here at BigTime. We are very pleased that our software and support and proving helpful to you. Also, we wanted to let you know that in addition to our support offerings, we have an excellent Knowledge Base that can also be used to assist you when you have questions. Feel free to check it out here:
http://kb.bigtime.net/
Please do not hesitate to reach out to us should you have any questions - we look forward to hearing from you!
The BigTime Customer Success Team
- Software usado A diario durante Más de dos años
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 7.0 /10
At last we could prioritize our client support in proper way
Revisado el 29/7/2018
It was a good quick option to organize our support team billing.
It was a good quick option to organize our support team billing.
Puntos a favor
One of our projects is in support stage.
Team of 15 people is still there on all lines of support.
The deal is that requests from our clients are coming at random moment of time and require from 1 hour to several days to handle.
I feel with BigTime it came to more order. Now we can form kind of backlog of client requests and also track time people spend for their processing. For clients that have series of similar requests, we are able to find past communication history and get all required stakeholders together to sort out things once and forever. From other side, some of clients have paid support contract with us. As they see how each of their requests is priced at the realtime they also prioritize their requests in more smart way.
Puntos en contra
I am unable to view most of reports on my mobile phone.
Also there's no way to create shortcuts for the most useful functions that sometimes are hidden deep inside the app.
- Sector: Servicios financieros
- Tamaño de la empresa: 11-50 empleados
- Software usado A diario durante Más de dos años
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 2.0 /10
Core features have degraded - Buggy updates
Revisado el 29/6/2022
Puntos a favor
This product is easy to track time with. When features work, the dashboards and reports are helpful for analysis.
Puntos en contra
It is difficult to use reporting because it breaks frequently. This seems to have occurred more often over the last several months than earlier in our time using the product. Customer support acknowledges bugs, but development is slow to correct key features, such as the loss of the ability to export simple reports to Excel. The product seems to over promise and underdeliver a lot of the time. We recently upgraded one of the modules based on meetings with the sales team. Shortly after purchasing, key dashboards suddenly stopped working. Communication could be improved. Customer service has acknowledged being aware of a bug before we reported it, but never let us know. I would value communication regarding the health of the product to help with our planning, rather than the frequent marketing notices.
- Sector: Arquitectura y planificación
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante 6-12 meses
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Really Great Software for my day to day!
Revisado el 11/5/2022
Puntos a favor
As a startup architectural business, keeping track of billable time on jobs is of utmost importance. I just finished the implementation phase and I am extremely pleased with BigTime and the implementation staff. When making my decision to go with BigTime, I researched various companies. I found BigTime’s fee structure to be welcoming of startup businesses. Once we began the process of implementation, I realized that BigTIme is very robust and that I currently only need a small portion of what the software can do. My contact at BigTime was easy to work with and he let me lead the process and drill down to only what I need and exactly what I need. During one video call my contact invited a BigTime programmer to listen to what I was trying to accomplish. That step made all the difference and I am extremely grateful for the custom reports that were set up for me. It’s a good feeling to know that the fee structure and software capabilities of BigTime are all in place for me to grow my business. Thank you [SENSITIVE CONTENT] and BigTime!
Puntos en contra
Nothing to note yet. There might be something once I get farther in.

- Software usado A diario durante Más de un año
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Bigtime is a game changer for design budgeting, billing and project management
Revisado el 15/11/2017
Managing our time and invoicing more efficiently and put it into a functioning system and process...
Managing our time and invoicing more efficiently and put it into a functioning system and process rather than just using spreadsheets.
Puntos a favor
This software has really made it possible to track everything in one place and it can easily be customized to fit your type of business and how you operate. The customer service is second to none. The initial training is top notch and they can walk you through everything to help you get set up. They are quick to respond and get you through every problem you encounter along the way. Worth every penny
Puntos en contra
4 stars for "ease of use" is because of the flexibility to handle numerous types of companies the amount of options can be overwhelming but once it's set up correctly and can comprehend the work flow for your company it gets easier to manage changes and additions to your system. Some of the important functions in the system are often small text links hidden at the bottom of the screen and are hard to find especially if you're not used to navigating the system. It would be great if they update these to buttons on the screen in a place that is easier to find.