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Opiniones de 247

- Sector: Contabilidad
- Tamaño de la empresa: 51-200 empleados
- Software usado A diario durante 1-5 meses
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
The Best Team Collaboration Tool!
Revisado el 19/12/2019
My team is able to be more efficient and we all can see past comments and such so it makes our team more cohesive. Many times the client doesn't even know which team member they're speaking to because we are so united...because of Front. We are able to create Asana tasks directly from our Front inbox which saves some time. I am able to stay more organized and keep the cleanest inbox that I've ever had in my entire 20+ years of work experience. I can't believe that I could even live without Front before. I don't see how I can ever go back to the old way of just sending e-mails and losing the collaboration function that Front provides. One problem that many people have is tagging an e-mail as backup for a task or the like. With the permalink feature, we're now able to attach an e-mail string to any Asana task so that the we can quickly refer back to the e-mail without screenshots and the like. It's so much easier now to keep all of our information together without an overload of e-mail messages.
Puntos a favor
I love being able to comment to teammates and to create a client-specific e-mail for our clients to respond to in order for collaboration to be smoother and for communication to be shared. I like being able to share drafts with my team so that they can review and even send if needed. If my direct reports want an e-mail to come from me but want to be sure I say exactly what they want to be heard then they just type up the e-mail, share the draft and @mention me, I edit it, my signature automatically attaches and then I send the e-mail as if I had written it. It's actually quite brilliant instead of sending an e-mail to one person to review, you can share it and everyone can see the edits. I like how you can immediately see at the top the tags of whose folder you're in so that you don't have to search through the e-mail to realize where you may be or which client you're working with. I also like the feature that lets you know if one of your colleagues archive the message that you're currently looking at. It helps to know this so that you know whether or not you need to reply to the message or assume that they're still going to respond. I also love how we can snooze an e-mail until later so they don't junk up the inbox. I am usually terrible at just leaving my inbox full with unnecessary messages that I forget to get back to until it's too late. With Snooze, I now say goodbye for now and get it out of my mind completely and then am reminded of it at the appointed time.
Puntos en contra
I haven't really found anything that I don't like yet. One thing that may improve but is not a big deal is that tagging folders at the top right does not always work but if I drag the message to that folder then it does work. It would be nice if you could add an Asana task from Front without adding it to a project. For example, if it's a private task that I don't want shared with anyone else then I should either be able to make it private or not add it to a shared project. I was going to say that I would love to make reactions to the comments placed in Front but it appears that that option was added 18 hours ago so someone else beat me to the punch. It might be nice to have the option to add a follower to an e-mail thread but make it so that they cannot see any previous comments to when they were added. This would just make it so that you can share current information going forward but not include any past information that you may not have wanted to get into their hands. I'm sure Hillary would have loved that feature. One thing that I would love to add is an @mention to say something like @all or @everyone that tags everyone that is assigned or a follower to a particular e-mail comment thread.
- Sector: Seguros
- Tamaño de la empresa: 11-50 empleados
- Software usado A diario durante 1-5 meses
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Probabilidad de recomendación 10.0 /10
Love Front- Would Recommend
Revisado el 19/8/2020
Great experience. Sales Rep was educated, nice, responsive and a pleasure to work with. Then the product was easy to use and solved what we needed.
Puntos a favor
It is incredibly easy to use. We transitioned to this from HubSpot support and we were concerned about a learning curve, it is about as basic and intuitive as it comes. We budgeted 2 weeks to implement and it took us less than 2 days to transfer everything over and learn how to use it for its core functions.
Puntos en contra
I may be doing this incorrectly- but the Slack integration doesn't always work correctly. I think it would've been helpful in the integrations section to have a troubleshooting guide if it doesn't work. For us we filled out all fields and appropriate slack channels but the messages were not sent there. (Again could be our error)
Alternativas consideradas
Zendesk SuiteRazones para elegir Front
HubSpot was AWFUL! I am so passionate about this. We had several situations with HubSpot where emails were sent to the wrong individuals with support tickets, the site crashed completely, and it was inconvenient that they did not have a mobile app. We got a Customer Success Representative at HubSpot assigned to us and they "follow-ed up" on the bugs and were never fixed. Eventually she ghosted us. Switching to front was the best thing that could've happened to us.Software anterior
HubSpot CRMRazones para cambiar a Front
As part of our product offering, we send emails from our client's email domain to appear as it is from them. With these integrations, Zendesk's product was unable to support the configuration but Front was able to.- Sector: Producción audiovisual
- Tamaño de la empresa: 51-200 empleados
- Software usado A diario durante Más de dos años
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 3.0 /10
Buggy and slow product, with lack of attention to detail
Revisado el 6/5/2018
Ability to respond to and manage emails as a team.
Puntos a favor
I can share and comment on threads with the rest of my team. As an admin, I also have granular control over users' access permissions to email inboxes.
Puntos en contra
The disregard the little details over and over again in favor of new updates. The app (iOS especially) makes me wait a lot of times when it shouldn't, making it feel slow in stark contrast to other mail apps. Things don't load instantly. Contacts aren't cached. Their UI designers blatantly disregard Android / iOS / Mac / web design conventions (which are there for a reason) in favor of their own convoluted system. Their release notes are boring and they make me update my app even when it's perfectly usable (this condescending attitude is particularly annoying). Many of these small glitches have actually led to catastrophic disasters within my team like unwittingly sending followup emails ("sequences") to 200+ recipients. My advice to them: focus on stabilizing your current, buggy product rather than trying to introduce a million features that don't work 100%.
- Sector: Logística y cadena de suministro
- Tamaño de la empresa: 501-1.000 empleados
- Software usado A diario durante Más de dos años
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Fuente de la reseña
Calificación general
- Facilidad de uso
- Probabilidad de recomendación 9.0 /10
Front Review
Revisado el 14/12/2022
Overall I've had a nice experience with Front. Previously I used Zedesk to manage incoming emails with my team and the functionalities are very similar. Perhaps Front design is more appealing and seems more like a gmail/outlook email inbox.
Puntos a favor
- Assigning emails to coworkers- Dividing work between colleagues- Delegating tasks- Organising work in a cross-functional team
Puntos en contra
- As an admin user, tracking the performance of the team is not practical and we still need to do it outside the platform. It would be good to apply more filters and functionalities for the tracking part. For instance, I'm trying to understand the SLA of the team when replying to messages, but the data is inaccurate because it also calculates when there's a reply again to the message
- Sector: Servicios jurídicos
- Tamaño de la empresa: 51-200 empleados
- Software usado A diario durante Más de un año
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Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 9.0 /10
Shared Email Tracking without the need for tickets
Revisado el 19/12/2019
We had extremely too much email for an Outlook mailbox to handle, no SMS integration nor chat functionality. We solved all of that with Front. Now all of our communications are in one place for ease of use and management.
Puntos a favor
Front allows multiple teams within my company to manage massive amounts of email in shared mailboxes, meet or exceed customer SLAs and seamlessly integrate our communications with our management systems. We also like that we get all of the same functionality of email ticket tracking, but without the need for communicating the standard ticket responses and ids to our customers. It allows for a more personal engagement with our clients.
Puntos en contra
Our teams took sometime to get used to the new interface as it was difficult to pry Outlook out of their hands. However, once they got the hang of Front they loved the integration and tracking abilities that Outlook does not have.
Razones para elegir Front
We had extremely too much email for an Outlook mailbox to handle, no SMS integration nor chat functionality.Razones para cambiar a Front
We liked the email integration of front wherein ticket ids and perfunctory auto responses were not required, but we still got all the same functionality of other email / ticket tracking systems.- Sector: Muebles
- Tamaño de la empresa: 11-50 empleados
- Software usado A diario durante Más de dos años
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Great software, hard to be without
Revisado el 22/4/2020
Puntos a favor
The best part of Front is that it only adds a layer on top of already existing things, such as an e-mail inbox. Other helpdesk software systems tend to be built around their own database structures and add e-mail on top of that instead. The approach that Front uses also means that if one were to ever leave Front, every single correspondence with customers is still sitting in your e-mail account (s).
Puntos en contra
There's not really anything I've ever disliked about the software. My pet peeve is that they've raised the prices quite dramatically over the last years. I'm disappointed that software creators these days seem to lure customers in with low prices to build their base and then raise the prices once they have a big enough customer base. But all in all, the software in itself is great.
Razones para cambiar a Front
Because Front uses a completely approach which I think is a much more logical one, especially for a company like hours where each "ticket" or correspondence is usually resolved quickly.- Sector: Tecnología y servicios de la información
- Tamaño de la empresa: 51-200 empleados
- Software usado A diario durante Más de dos años
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 9.0 /10
Front is the best Shared Inbox for collaborative customer support
Revisado el 18/12/2019
Front truly is a dynamic tool for teams looking to improve their internal workflows for external-facing communications. There is some fantastic automation that is built into the platform that has helped streamline and build in consistency for external client-facing communication.
Puntos a favor
My favorite functionality would be the collaborative chat tools amongst team members for email threads. Its an amazing tool.
Puntos en contra
The thing I struggled the most to adapt to was the Tags functionality. It is not something we use daily but had a slight learning curve for me and my team.
- Sector: Administración educativa
- Tamaño de la empresa: 11-50 empleados
- Software usado A diario durante Más de un año
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Great aggregator tool for Customer Success
Revisado el 14/7/2020
I lead a customer success team that uses Front daily.
Puntos a favor
I love the ability to interact with all our support tools - phone, email, chat from intercom, while interacting with our full team (support team of 5). We stay connected on each user, and can easily run reports and track year over year metrics. We especially like the ability to chat back and forth before we respond to tricky situations, and the ability to Snooze.
Puntos en contra
I would love for more integrations - specifically survey functionality, or the ability to have automation once you close out an email/chat. We have this on intercom but it lives within the intercom platform now.
Alternativas consideradas
Zendesk SuiteRazones para cambiar a Front
I like that it can pull together everything, and be accessed on the go.
- Sector: Software informático
- Tamaño de la empresa: 501-1.000 empleados
- Software usado A diario durante Prueba gratis
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Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 9.0 /10
Makes Customer Success Simple
Revisado el 1/8/2019
We use a pooled system for our customer success team for accounts in the SMB segment, and Front is our new shared inbox system to facilitate communication between CSMs and customers
Puntos a favor
Used as a shared inbox for our customer success org and it solves so many problems. Shared inbox, Salesforce integration, and assigning tasks are some highlights
Puntos en contra
Can be difficult to implement, time consuming to create but saves time in the long run

- Sector: Administración educativa
- Tamaño de la empresa: 51-200 empleados
- Software usado A diario durante 6-12 meses
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 8.0 /10
A Great App for Unifying and Streamlining your Communication Workflow
Revisado el 1/4/2019
Front has a positive influence on the way I process communication because it allows me to aim for and realistically reach inbox zero. This is possible by allowing me to either respond immediately to a message, snooze it for a later reply or most importantly to me, easily delegate the message to another team member while still being able to follow the conversation. These features allow me to realistically manage multiple inboxes and ensure timely responses to all inbound communication.
Puntos a favor
Front is a beautifully designed app for managing private and team emails as well as your company's other communication channels such as chat widgets, social media platforms and even SMS through a service like Twilio. I appreciate the thoughtfulness that has guided Front's development over the years. The Front team's dedication to optimizing the app based on customer feedback is evident in each iteration, and it's great that the Front app is regularly freshened with feature updates and additions. Today's existing integrations with Front coupled with new regularly added services makes Front the perfect platform for unifying your communication workflow. One "inbox" for all your accounts is awesome!
Puntos en contra
There are a couple of pain points for me when it comes to my daily usage of Front. My chief complaint is that at this time there is not bi-directional sync of archived or permanently-deleted messages. In my case, archives and deletes in my Office 365 account are synced to Front, but when I apply the same actions in Front, they do not sync to Office 365. This behavior is annoying in the context of my personal inbox—messages acrue and clutter the inbox—but counterproductive for a shared inbox with a mix of Front and Office 365 users. The obvious solution is to move all users to Front but in my case it is not realistic to onboard our entire team at once. Front should sync all actions back to Office 365. My second and last complaint is Front's calendar: it's not as robust as it should be if it's intended to be used instead of, say, Office 365. The experience for creating timed versus all-day events is cumbersome and to my knowledge, cannot be toggled between. Additionally, there is no functionality for creating recurring events. Unfortunately, my time is currently wasted switching between Front and Office 365 for simple calendaring tasks. I am looking forward to the Front team addressing both the sync and calendaring issues in an upcoming release. These pain points are partially behind my hesitation to push Front to all team members.
- Sector: Propiedad inmobiliaria
- Tamaño de la empresa: 11-50 empleados
- Software usado A diario durante 6-12 meses
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Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Front Is a Team-Saver
Revisado el 6/5/2020
Puntos a favor
My team uses Front to save face. We can send and see emails from our team address in one place easily. When one team member is out sick, we can easily find that thread and pick up without missing a beat. I also love that we can share threads without showing the recipient all of our personal email addresses by using the chat function and the tagging function. This helps us keep all the incoming emails going into the preferred email channel since we don't have to share our personal address to prospects or clients.
Puntos en contra
I do not have a con that I can think of.
Alternativas consideradas
CalendlyRazones para cambiar a Front
We chose Front over Calendly because it solved our initial problem of scheduling, as well as another problem we didn't know we had — consistent communication.- Sector: Aprendizaje en línea
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante 6-12 meses
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Vital Software
Revisado el 29/4/2020
No more missed messages, lots of time saved by not having to jump into different channels. It was very simple to set up too (also tried Zendesk which was too complicated by comparison)
Puntos a favor
How it brings all the channels in to one place. No more jumping between Gmail tabs, Whatsapp Web tabs, SMS on a phone (!), Facebook messenger tab. It all comes into one place. Being able to link to conversations is very useful too, as is the option to share and comment on emails - no more CCing between team members.
Puntos en contra
Nothing I don't like, but more integrations (in particular monday.com) would be great.
Alternativas consideradas
Zendesk SuiteRazones para cambiar a Front
It was far simpler to use, support got back to us right away (when Zendesk didn't) and did everything we wanted for a reasonable price.- Sector: Logística y cadena de suministro
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante Más de un año
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Communications hub for sales and customer support
Revisado el 28/12/2021
For us this is a central communication tool for the customer support and sales communications.
Puntos a favor
Great intuitive interface, convenience, high level of possible customisations and API integrations. Great possibilities in team sharing and communications
Puntos en contra
Some necessary features may be expensive, for us this was integration with HubSpot and CloudTalk, but overall reasonably prices.
- Sector: Tecnología y servicios de la información
- Tamaño de la empresa: 11-50 empleados
- Software usado A diario durante 6-12 meses
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Front - the email client that is so much more
Revisado el 17/7/2020
Directors at our company claimed they were able to achieve ‘inbox zero’ for the first time ever using Front. The concept of assigning emails to people to action has replaced the need for a separate ticketing system.
Puntos a favor
It’s like UX designers at Apple decided to make an email client. But not just any email client. One that can beautifully handle all communication channels (SMS, Twitter, live chat). Then they thought through every. single. detail.
You’d think that would be enough. But someone there clearly said “let’s make this infinitely extensible through a rich integration ecosystem” - and then they did.
If you’re thinking it can’t be as good as it sounds, you need to try it. I can honestly say it’s the first email client I’m happy to use since Gmail introduced Inbox. Did I mention Front somehow managed to make Gmail and Slack have a lovechild? Yep - you can internally comment on emails. It’s paradigm-changing!
Puntos en contra
The calendar isn’t perfect but is handy in a pinch.
The contact feature is surprisingly lacking in functionality compared with the rest of the app.
The analytics reports could be more customisable.
Alternativas consideradas
Help ScoutRazones para elegir Front
HubSpot was not up to the task. It doesn’t save email drafts, you can’t link to engagements, the rules functionality are crippled.Razones para cambiar a Front
Purely usability and functionality.- Sector: Servicios para el consumidor
- Tamaño de la empresa: 201-500 empleados
- Software usado A diario durante Más de dos años
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 9.0 /10
Front Review
Revisado el 23/7/2019
Overall, Front allows my team and I the ability to respond promptly to each mover around the country without having to switch screens.
Puntos a favor
I work at the HQ of a moving company (Bellhops) and my job consists of constantly messaging our movers in the field spread over 25+ cities around the country. The best thing about Front is the ability to prioritize messages involving conversations that are more pertinent than others. Some are urgent and need to be handled right away, and others aren't and Front allows the visibility to determine the difference. My personal favorite attribute is the 'following' inbox including all active conversations you're apart of.
Puntos en contra
It would be great to see front integrate with software used by our company so we wouldn't have to input new contacts once we hire a mover in the field. This may already be available, or in the works.
Alternativas consideradas
Kustomer
- Sector: Importación y exportación
- Tamaño de la empresa: 11-50 empleados
- Software usado A diario durante 6-12 meses
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 9.0 /10
Switch to Front and you don't have to Cc anymore!
Revisado el 10/3/2020
Overall, Front is awesome! It has multiple options and features to make your life easier. You can create "tags" to your e-mails and archive them in the same folder. You can also "snooze" an e-mail for a particular day & time so you won't forget about it. There is something I really like and it is the feature "new discussion" in which you can select your teammates, discussion topic, add comments rather than sending a regular e-mail (this will help you to avoid hundreds of e-mail for the same discussion)
Puntos a favor
What I like the most about Front is that I don't have to use Cc option on e-mails anymore. Front has a lot of great options and one of them is called "mention" Let's say a customer writes to you and you are not the correct contact person for that e-mail: with our previous electronic mail supplier we had to go over it and write something like "I'm copying Karen here who will help you out with your request" and copy Karen's name on Cc space. But with Front now we just need to "assign" that e-mail to the right coworker and it'll disappear from you inbox. Then it'll go automatically to the right person and he or she will reply from it (without customer seeing too many e-mail redirectioning to the correct party)
Puntos en contra
There is something I haven't found on Front and it is the option called "recall message". When you send a message there is a gap of 5 seconds to cancel it but once it has been sent there is no way to recall it
- Sector: Tecnología y servicios de la información
- Tamaño de la empresa: 1.001-5.000 empleados
- Software usado A diario durante Más de un año
-
Fuente de la reseña
Calificación general
- Facilidad de uso
- Probabilidad de recomendación 10.0 /10
Collaboration Made Easy!
Revisado el 23/2/2020
I highly recommend Front for team-based customer service or support teams who can take advantage of shared drafts, comments, assigning threads, tags, and snoozing. Our team works with high customer ratios, mostly reactive but with some proactive outreach, and Front enables us to work collaboratively to drive customer success at scale in an efficient and cohesive manner.
Puntos a favor
As a member of an at-scale team-model customer success team, Front simplifies and streamlines collaboration by enabling transparency into what the rest of the team is working on and who they're speaking with, ease of use sharing threads and context among the team, insight into past customer communications, and robust integrations with G Suite and our CRM among other platforms. The Front team is consistently innovating on top of their existing functionality to continually make the platform more user-friendly and fun to use. I certainly enjoy the UI much more than working out of Gmail.
Puntos en contra
I prefer the web-app version of Front as opposed to the desktop app simply because I like having all my tools in one browser window, and I love the keyboard shortcuts that exist on the web app, but I know there are so many more on the desktop app that I would love to see enabled the web app. Other than that though I don't have too many complaints! Their product team is always responsive to feedback, and when I have a problem they are quick to address my concerns
- Sector: Logística y cadena de suministro
- Tamaño de la empresa: 501-1.000 empleados
- Software usado A diario durante Más de dos años
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
A Shared Work Model DREAM!
Revisado el 25/9/2020
Puntos a favor
My team uses Front daily for our customer communication, as well as internal communication. The ability to tag an internal user and comment on the threads without having to reply to the email is a game-changer when it comes to problem-solving and communication regarding more complex emails.
We used multiple inboxes, separated into different inbox groups, with different permissions. It was easy to track and manage despite having so many inboxes.
In a shared work model, the ability to assign emails to yourself or other members of the team was extremely useful, to ensure we were not doing double-work or responding to emails at the same time. On top of that, you would be able to see when a teammate was replying or typing under the email, which was a good way to know who was working on what.
Puntos en contra
Front tended to have quite a few outages and crashes that impacted our workflow heavily. Fortunately these were able to be resolved quickly and communication was reliable and fast! However, the number of times we experienced an outage was frustrating.
- Sector: Software informático
- Tamaño de la empresa: 201-500 empleados
- Software usado A diario durante Más de dos años
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 9.0 /10
Front is amazing tool to manage your email
Revisado el 25/5/2022
It's amazing overall. We saw email managed properly. Being a part of sales team email tracking is a bliss as it increases our productivity
Puntos a favor
Frot is amazing. The best feature is email tracking through which you can get the read receipt of the email. Also, the tagging feature is good and helpful where you can tag or assign your teammates on the email
Puntos en contra
The user interface is a bit complicated and difficult to use for the new user. Also, the mobile app tends to go slow sometime. Rest all is good

- Sector: Tecnología y servicios de la información
- Tamaño de la empresa: 201-500 empleados
- Software usado Semanalmente durante Más de un año
-
Fuente de la reseña
Calificación general
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Great for our case tracking needs
Revisado el 12/3/2020
Front makes it easy to use email as a primary mode of communication with customers. It’s very easy to sort and reassign cases, have internal discussions on cases, and quickly respond to and close some cases using canned responses.
Puntos a favor
Cases are created directly from new emails that come in. For customers, it’s as easy as sending emails back and forth with us, but as agents using Front, we get so much more functionality. Things like canned responses, automatic case sorting and assigning, internal threaded discussions on individual cases, and integrations with third-party tools make Front almost the perfect choice for what we were looking for.
Puntos en contra
As a user and not an admin, I am not exposed to the full extent of Front’s capabilities, but I am completely satisfied with what I do use. The only issue I’ve had thus far is when I use a canned response it contains three different fonts and just looks odd. This is only evident in the iPad app, but from Desktop they look fine. This was an issue in the way the canned response was created, and while even as a user I do have the ability to fix it, my first attempt failed. This may just be a training issue and I haven’t reached out to Front with help on it yet, but I know if and when I do I will receive excellent service based on others’ interactions with Front’s customer service.

- Sector: Tecnología y servicios de la información
- Tamaño de la empresa: 501-1.000 empleados
- Software usado A diario durante Más de un año
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Front is the best tool we ever added to our team!
Revisado el 12/12/2018
Puntos a favor
Front is an amazingly powerful tool backed by a team of professionals who provide us with the ability to manage our email as a team. We work together to help our customers succeed and share an email account — with Front we're able to assign out emails, have thread-specific chats by mentioning team members and use the Sequences feature to send personalized messages to our customers. Using Front has increased our communication internally and has dramatically improved our efficiency when addressing customer requests. Sequences allow us to stay personal and deliver proactive outreach without sacrificing time.
Puntos en contra
Front is a growing company which means they roll out updates from time-to-time — anytime there are bugs they are quick to address the concerns. The CSM team and technical support have been super helpful anytime we've run into issues.
Respuesta de Front Traducir a Español
Hi Matt, thanks for taking the time to review Front! We love helping the Instructure team be so efficient :)

- Sector: Tecnología y servicios de la información
- Tamaño de la empresa: 51-200 empleados
- Software usado A diario durante 1-5 meses
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 8.0 /10
Organize all the emails your teams receive in a flexible way with Front.
Revisado el 7/11/2020
We use this software in the teams that are mainly dedicated to sales that are executed in our business facilities, especially to keep track and organize each of our potential customers that come from various points, when we refer to various websites, especially when doing business from emails, which are multiple, this system determines them in order of arrival, and attends them remotely, facilitating our work in large proportions.
Puntos a favor
It is an incredible software in its main functionalities, because once it is implemented, it automatically organizes complex or chaotic emails, in a very fast and sophisticated way, giving amazing impressions, due to its extraordinary operation, without excluding that it is a A very useful tool, especially when we go to business scales, which require attention to their outgoing and incoming messages that they have in a multiple way, covering all these needs in a very successful and smooth way, being one of my systems favorites.
Puntos en contra
As a significant disadvantage, regarding the functionalities that this software maintains, we can mention that its exports are not very large that can be described in a considerable scope, where they should normally comply and operate without interruptions, highlighting that they are totally difficult to select , since it is a complex software, according to its programming, due to its extensive tools that it offers for its options of use that it commonly executes.
- Sector: Software informático
- Tamaño de la empresa: 51-200 empleados
- Software usado A diario durante Más de un año
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 9.0 /10
Excellent tool for a team that has a number of email accounts!
Revisado el 6/9/2017
Centralized mail management was the main reason for choosing Front. It is a great tool indeed.
Puntos a favor
Front if used correctly can be a powerful service. We use it for our company. Everyone has access to Front with their personal account (after they get invited) and they can manage themselves which inboxes to receive emails from. The main features that I see are the following:
- User friendly interface
- Customization
- Excellent support
All in all I would recommend it for anyone searching for such a service. We are very pleased so far.
Puntos en contra
Front hasn't got many things going the wrong way. If I should say something that would be that at first glance it might be a bit too much and intimidating to have all those inboxes and emails coming in but after you find your way around Front you realize that it was just wedding jitters! Everything turns out fine in the end :)
- Sector: Internet
- Tamaño de la empresa: 51-200 empleados
- Software usado A diario durante Más de un año
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 7.0 /10
Making Working Remotely Easier
Revisado el 6/12/2018
Puntos a favor
I work remotely, as does the rest of the team I belong to, and using Front to coordinate client emails is essential to presenting a united front in terms of responses and feedback. The ability to tag, comment and reassign is especially helpful in providing clients with a consistent and uniform voice when answering.
Puntos en contra
If I had something that I like least about Front, it is the problems that can arise from someone re-opening an already archived email. It can cause the email to show up in the inbox of the individual who archived it and nothing can be done with it, and it is a pain to make it re-archive.
Respuesta de Front Traducir a Español
Hi there, thanks for taking the time to review Front! We are so pleased to hear how we've made your job easier. And thank you for the constructive feedback on archive. Our product development team is continuously working on improvements there.
- Software usado A diario durante Más de dos años
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 9.0 /10
Front offers unsurpassed visibility between customers and your support staff.
Revisado el 8/2/2018
This software is the only command center for support that you need to fully engage with customers.
Puntos a favor
Front allows my support team to fully engage with customers and each other across platforms all within Front. We're able to see the Tweet that customer sent and if they sent multiple emails about an issue. It allows us to give their time the highest value and the highest productivity for ourselves.
Puntos en contra
Their pricing structure is limiting with cost per user and price hikes for additional features that would benefit the platform and experience for every user. Their support staff can also be slower to respond than would be expected for a support platform.