Opiniones de Smartsupp live chat

Lo que más me ha gustado ha sido lo fácil y útil que es , ya que tienes una mensajería en tiempo real y cada usuario que llegue a tu página podrá hablar rápidamente con alguien de tu equipo. Y una herramienta SÚPER importante es que graba todo lo que hace el potencial cliente en tu web, así podrás saber que más le ha gustado al potencial cliente o que deberías cambiar de la web.

La aplicación realmente es buena pero creo que hoy en día las personas prefieren comunicarse por whatsapp o Telegram, y también le beneficia más a la empresa obtener los números de los potenciales clientes, que solo el correo que es el que dejan en smartsupp

El chat en tiempo real para acercarnos a nuestros clientes y consolidar ventas.

El precio es aún alto, y las co figuraciones de los chats boots tiene pocos ejemplos

El precio es lo único que se salva en este software

Fiabilidad 0, cada X tiempo falla de forma aleatoria y pierdes clientes porque no llegan los mensajes, no te permite contestarles, se bloquea el app/web... horrible, no lo recomiendo a nadie. Lo barato sale caro.

Además he compartido los problemas en repetidas ocasiones con el equipo de Smartsupp, y no solo tardan días y días en responder, sino que te ignoran con mensajes estándar.

10 en precio, 0 en producto, 0 en atención al cliente.

La facilidad de contestar y resolver chats con mis clientes

No tengo nada que no me moleste en el momento, depronto la app

Nos encanta, porque es compactible con cualquier dispositivo, el usuario puede enviar sus documentos, de una manera fácil , cuando no estamos en horario laboral, el chatbot realiza nuestro trabajo, tiene excelentes funciones que facilitan nuestro desempeño en la atención con clientes.

No encuentro algo negativo al producto que ofrece, todo me ha sido de gran utilidad

que se puede saber de que sitio web viene el usuario

talvez seria bueno poder tener mas opciones de personalizacion en el chat

This product is very easy to setup and customize. The mobile app is easy to setup and customize. I tend to stay away from softwares that are not easy to use. The user interface is easy to use. I like the ability for multiple agents to talk to a client at the same time

Sometimes it takes too long to get a notification that someone is on my website. I wanted this product to grab those people who come to my website for under 1 minute. I’m still missing some of those people. If you can figure out how to get a notification to me quicker you would have a real winner here.

We had used Smartsupp since 2016 and thought we would try out their pro package. We tried it for two weeks and they charged us €580 euros changed back to the standard plan and basically charged us €200 euros for 14 days trial of their pro plan. I DO NOT RECOMMEND THIS COMPANY TO ANYONE THEY ARE ABSOLUTE CON MERCHANTS

Their ABSOLUTELY USELESS ACCOUNTS AND HELP TEAMS

- easy integration- reliable- functionality is great

- price for standart version for small enterprise. free chat is not nice to use.

the setup is quite easy and the dashboard is intuitive.

120 dollars a year is still quite a cost

The ease of implementation, the efficiency of the chat.Customers are increasingly using it instead of the telephone

Not always easy to program the chat bot.The price is high to have more than one chat bot

A chat that does the job it was created for. I have a small to medium business that uses the software very well

It's not working very well with the user ID on my site. It confuses user names, phone numbers or the like.

It is a simple, modern and great tool for customer care. Clear statistics and simple implementation

Nothing. Operators and administrators are happy with the possibilities

I really really really like the Live Chat.

I dont really really like the Limited Chatbot.

is a personal shopping assistant. I like it because it combines live chat and chatbots for me in time and helps me turn visitors into loyal customers

I would like to reach more visitors than usual but I can't and more high packages

I have been using this live chat service for a while now, and I must say that I am thoroughly impressed with all the functionalities it offers. The user interface is easy to navigate, and the chat window is highly responsive, making communication with customers a breeze. I also appreciate the customizable chatbots, which have helped me automate some of my customer support processes. Additionally, the service's integration with my website's backend system has been seamless, enabling me to track customer behavior and provide them with personalized support. Overall, I highly recommend this live chat service to anyone looking for a reliable and feature-rich platform to enhance their customer support experience.

The only downside I have noticed with this live chat service is that it can be quite expensive for small businesses or individual users. While the service offers a range of useful features, the cost can add up quickly, especially if you have a large customer base or require extensive support. This pricing structure may be a barrier to entry for some potential users who are looking for a more affordable solution. Despite this, if you have the budget for it, the service's capabilities are definitely worth the investment.

The product is easy to use and i can answer the questions of my clients

Is very difficult integrated with google analytics or google ads

This program is very simple to navigate.

Chat is online after signing out. This can create a negative impression for customers

Since you put the new interface, it is really easier to communicate.
Super easy to set up on Magento.

Wish we had a library of answers of questions already asked.
Wish I could still put as many agents as possible.
Seems difficult to configure the Welcome message depending on the countries

I own 3 online businesses and can’t stress how important it is to be able answer critical customer questions. Sometimes or even I would say very often it means sale or no sale. Great tool with great features, my favorite is visitor video recording that helps me improve my website even more.

It will be awesome if we could have a google translator built in that would allow us to talk to customers in different languages on same screen.

Smartsupp gave me many extra sales! On top of that it's a great way to provide customers with better service.

I forget to turn off the sound at night sometimes :)

It is very easy to use, not much complicated, not to disturbing for website visitor

Website visitors can´t send their photos.