Opiniones de Phocas Software

Phocas Software

4,8 (127)
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Calificación general

4,8 /5
(127)
Relación calidad-precio
4,6/5
Funciones
4,6/5
Facilidad de uso
4,5/5
Asistencia al cliente
4,7/5

98%
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Opiniones de 127

Felipe
Calificación general
  • Sector: Tecnología y servicios de la información
  • Tamaño de la empresa: 10.000+ empleados
  • Software usado A diario durante Más de un año
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Gestionar con phocas

Revisado el 16/5/2023

Puntos a favor

Ha sido muy útil por sus herramientas BI

Puntos en contra

Puede llegar a ralentizar el dispositivo de computo si no cumple con los requisitos.

Respuesta de Phocas Software

Hi Felipe, thanks for your review! We're glad you're finding Phocas so easy to use.

We find the latest version of Chrome, Firefox or Safari work best with our platform - you can read more about our system requirements here: https://helpphocassoftware.atlassian.net/wiki/spaces/userdoc/pages/590182/System+requirements

If you require assistance or have any suggestions, please send us an email at [email protected].

Warm regards,
Mike Hills
Global Head of Customer

Khallyl
Khallyl
Calificación general
  • Sector: Marketing y publicidad
  • Tamaño de la empresa: 501-1.000 empleados
  • Software usado Semanalmente durante 1-5 meses
  • Fuente de la reseña

Calificación general

  • Facilidad de uso
  • Probabilidad de recomendación 8.0 /10

Powerful Business Intelligence Tool - Phocas Software

Revisado el 10/3/2023

It's important to note that the cons of Phocas software will depend on your specific needs and...

It's important to note that the cons of Phocas software will depend on your specific needs and circumstances. It's recommended that you evaluate each software's (exam. Tableau, Microsoft PowerBI, etc.) features, pricing, and customer reviews to determine which one will work best for your business.

Puntos a favor

I highly recommend Phocas software for any business looking for a user-friendly, real-time analytics solution. The customizable dashboards and robust data modeling capabilities make it easy to create a single source of truth for your organization. Plus, the seamless integration with other business applications and mobile access means you can access critical information from anywhere. And with dedicated customer support, you can be sure you're getting the most out of the software. Overall, I'm very impressed with Phocas software and would definitely recommend it to others.

Puntos en contra

While Phocas software has many advantages, there are also some potential drawbacks to consider. Users may find that some customization options are limited, and the software can have a steep learning curve for those who are not familiar with business intelligence solutions. Additionally, Phocas software may have fewer data visualization options and may not integrate with all the data sources that your organization uses. Finally, It can be relatively expensive, which could be a barrier for some businesses, especially small businesses.

Respuesta de Phocas Software

Hi Khallyl, thanks for taking the time to leave us such a thorough review!

To help get you familiar with the customization options available, please be sure to check out online library of how-to videos that cover various aspects of Phocas products: https://www.phocassoftware.com/academy

And if you're missing a data source in your solution that is critical to your organization, please let us know ([email protected]), we'd love to help keep you feeling great about your data!

Warm regards,
Mike Hills
Global Head of Customer

Rhys
Calificación general
  • Sector: Comercio mayorista
  • Tamaño de la empresa: 51-200 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Phocas Changed Everything for US.

Revisado el 26/8/2021

As I said in my Pros section, we are making data driven decisions now and our sales reflect that....

As I said in my Pros section, we are making data driven decisions now and our sales reflect that. Also, their customer service team is top notch and more on the ball than any other software company I have dealt with in recent years.

Puntos a favor

Before we migrated over to Phocas we were using MITS which was very clunky and very slow. Because of these reasons most of us never really touched it. That meant that we weren't utilizing data when making decisions and more using our gut. Since implementing Phocas our decision making has been data driven and we are making smart choices and it shows in our sales.

Puntos en contra

The only con I can think of had really nothing to do with Phocas. We had a rough time when we switched ERP systems. But the issue was with the ERP company and not Phocas.

Delaney
Calificación general
  • Sector: Bienes de consumo
  • Tamaño de la empresa: 201-500 empleados
  • Software usado A diario durante 6-12 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 6.0 /10

Marketing Review 8/2021

Revisado el 17/8/2021

Overall, I am genuinely happy with Phocas. I'm the kind of person who gets excited about report...

Overall, I am genuinely happy with Phocas. I'm the kind of person who gets excited about report customization and flexibility within the way we structure our data.

Puntos a favor

I love the customization of creating reports. Our users enjoy the independence of creating their own reports and the flexibility they have with customizing the structure of any data pulled.

Puntos en contra

We have a partner login within our license, and support for this add-on isn't yet where it needs to be in order to foster growth in this area.

Jim
Calificación general
  • Sector: Comercio mayorista
  • Tamaño de la empresa: 11-50 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Phocas has helped us keep our salespeople on task

Revisado el 10/10/2019

Phocas software is great! We are just scratching the surface with what it can do and look forward...

Phocas software is great! We are just scratching the surface with what it can do and look forward to using this more.

Puntos a favor

We have used Phocas since 2008 and have always liked how fast we can generate reports. The reports that I have setup to e-mail keep me informed on key indicators in our business. We started using CRM a couple of years ago and like how easy it is for our salespeople to enter calls on their mobile device.

Puntos en contra

I would like to see a better way to track and run reports on leads in CRM. Sometimes upgrades and support take a little longer the we would like.

Alternativas consideradas

Dynamics 365

Razones para elegir Phocas Software

Microsoft was to expensive and to complex for what we needed.

Software anterior

Dynamics 365

Razones para cambiar a Phocas Software

We like how easy it was to use and customize.
Chris
Calificación general
  • Sector: Comercio mayorista
  • Tamaño de la empresa: 201-500 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Phocas Review

Revisado el 2/9/2021

It is the primary tool for our management reporting.

It is the primary tool for our management reporting.

Puntos a favor

It's intuitive and easy to navigate. Gets to the answers quickly.

Puntos en contra

The dashboard graphics/colors do not have as much visual pop as other apps.

Alternativas consideradas

Infor OS

Razones para cambiar a Phocas Software

Drill down capabilities were superior to MITS. Birst was way over priced.
Jorge
Calificación general
  • Sector: Dispositivos médicos
  • Tamaño de la empresa: 201-500 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Best BI Tool

Revisado el 8/10/2019

I love it, since we really started using phocas(last pug conference) I have decreased the amount of...

I love it, since we really started using phocas(last pug conference) I have decreased the amount of crystal reports by at least 75% or more.

Puntos a favor

This software allows me to gather databases from all over the organization and present the, to our users via dashboard/report or let them drive their own reporting.

Puntos en contra

It was a bit difficult to understand the Sync/dbdesigner part since documentation on this was a bit vague

David
Calificación general
  • Sector: Comercio mayorista
  • Tamaño de la empresa: 501-1.000 empleados
  • Software usado Semanalmente durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Wholesale distributor review of Phocas

Revisado el 6/8/2021

Great!

Great!

Puntos a favor

Ease of use
Speed to market (straightforward deployment)

Puntos en contra

Cloud version response time gets a little sluggish here and there but not too often.

Alternativas consideradas

IBM Cognos Analytics

Razones para cambiar a Phocas Software

Ease of use, intuitive, less expensive as competitor, we could pay monthly and not tied to any contracts.
Reunaldo
Reunaldo
Calificación general
  • Sector: Marketing y publicidad
  • Tamaño de la empresa: 501-1.000 empleados
  • Software usado Mensualmente durante 6-12 meses
  • Fuente de la reseña

Calificación general

  • Facilidad de uso
  • Probabilidad de recomendación 9.0 /10

Phocas Software: Personal Review

Revisado el 4/3/2023

Puntos a favor

The fact that Phocas Software is simple to use and enables quick and simple access to data was appealing to me. Additionally, the visuals are excellent, allowing for simple customization of the dashboards' appearance and feel. The team is always willing to assist with any questions or problems, and the customer service is also excellent.

Puntos en contra

I didn't like how the user interface was clunky and not as intuitive as other software applications I'd used before. It was difficult to navigate the system and find the information I needed.

Ashikur
Ashikur
Calificación general
  • Sector: Internet
  • Tamaño de la empresa: 10.000+ empleados
  • Software usado A diario durante Más de un año
  • Fuente de la reseña

Calificación general

  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 9.0 /10

Brilliantly powerful BI solution

Revisado el 9/2/2022

Puntos a favor

Phocas is pretty easy to use, even to the not nerd people. It's interface is intuitive.

Puntos en contra

Dashboards can use some more features. Other than that all looks good.

Gary
Gary
Calificación general
  • Sector: Fabricación de productos eléctricos/electrónicos
  • Tamaño de la empresa: 51-200 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Facilidad de uso
  • Probabilidad de recomendación 10.0 /10

Best in class BI

Revisado el 29/10/2019

Phocas is extremely easy to use for a non Technical users. It holds huge amounts of data and is...

Phocas is extremely easy to use for a non Technical users. It holds huge amounts of data and is pretty fast at being able to get the information required out of the system fast.

Puntos a favor

It is easy to use for all sales people. Lots of information at your fingertips.

Puntos en contra

Having all this data you need to understand d how to use it. This is not always easy.

Anthony
Calificación general
  • Sector: Fabricación de productos eléctricos/electrónicos
  • Tamaño de la empresa: 51-200 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Phocas data management

Revisado el 17/2/2023

I have used Phocas for 5-6 years and use most days. The deep diving of data speeds my reporting...

I have used Phocas for 5-6 years and use most days. The deep diving of data speeds my reporting time two-fold. Accurate and reportable data.

Puntos a favor

I enjoy the ability to phocas into different datasets whilst viewing another, for example the product, credit note type BY each customer.

Puntos en contra

Available training for new users. I have several years and was shown with a 'hands on approach'.

Respuesta de Phocas Software

Hi Anthony,
thanks for taking the time to review Phocas. It's great you keep getting so much use out of our platform, and are able to quickly track down details on products and credit notes per customer!

Hopefully you're familiar with our library of how-to videos that cover various aspects of Phocas products - we regularly update it at https://www.phocassoftware.com/academy. Also your account manager will be in touch if there are any other relevant training sessions for new users that we think your team could benefit from.

If you require assistance or have any further suggestions, please send us an email at [email protected]

Warm regards,
Mike Hills
Global Head of Customer

peter
Calificación general
  • Sector: Automoción
  • Tamaño de la empresa: 201-500 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Facilidad de uso
  • Probabilidad de recomendación 10.0 /10

Quick data analysis that creates easy talking points and business opportunities

Revisado el 9/2/2023

My experience is that the software is a major tool in my working day that allows me to tackle many...

My experience is that the software is a major tool in my working day that allows me to tackle many business questions and come up with a solution or talking point via the data.

Puntos a favor

The Product is easy to use, clear and concise with a good simple view of the data.

Puntos en contra

Maybe some more different style's of graphs would be good.

Respuesta de Phocas Software

Hi Peter,
thanks for taking the time to leave us a review, we love that you're able to quickly get to actionable data with Phocas.

If you have any graphs or gauges that you are really missing from your dashboards we would like to know more - you can always email us at [email protected]

Warm regards,
Mike Hills
Global Head of Customer

Thomas
Calificación general
  • Sector: Comercio mayorista
  • Tamaño de la empresa: 51-200 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Why I recommend Phocas to all of my peers in this industry.

Revisado el 17/8/2021

There isn't enough space to go through the numerous benefits I have gained since purchasing this...

There isn't enough space to go through the numerous benefits I have gained since purchasing this software. I have reorganized sales territories based on overly concentrated vertical sales. Our team now has a place to review and track sales vs goals daily. I have a consolidated and by location view of my clients in an easy to find manner along with a customer stratification system to help manage margins, AR terms compliance, etc to educate the sales team on what we need to be doing differently with said accounts (spend more time, spend less, cross sell specific items....) . Like I say, I could spend all day on the benefits.

Puntos a favor

I have been exposed to 10 or more different operating systems over the course of my 26 year business career. NONE of them have provided adequate business intelligence tools. Phocas is highly intuitive and thorough which saves me hours per week of spreadsheet work. I cannot offer a better compliment than it being an amazing time management tool.

Puntos en contra

There are a few issues I have with loading budgets and working through Administrative User rights but that is an infrequent issue. I would like to have a few additional graphical options for data visualization but it works just fine as it is. What I like the absolute least is that we didn't add additional modules...accounting, pricing tools... and have no plans to do so in the near future due to budgetary contraints.

Graham
Calificación general
  • Sector: Petróleo y energía
  • Tamaño de la empresa: 201-500 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Happy to Recommend Phocas!

Revisado el 17/10/2019

We started with Phocas in 2009 with just the standard sales database for one region of our business...

We started with Phocas in 2009 with just the standard sales database for one region of our business but have now progressed to multiple sales databases for other business units with fully integrated rebates module as well as finance and procurement style database now, with plans to roll it out further in other parts of the business.

Puntos a favor

The ease of use of Phocas is what puts it at the top of our list for BI software. The set up of the data was quick and easy (with great support from the Phocas guys) and ability to drill down from top line data right into the detail of a transaction is what makes Phocas a great tool for us. Phocas is widely used across our business to track and analyse sales data, finance data and purchasing data with future plans to add more modules. The PUG Forum is also a good feature for me, if there is something that you don't know how to do then you'll find the info there or someone can point you in the right direction. It's also a great place to suggest the feature that you'd like to see and Phocas review and add on to their product road map, so you know they are listening to your ideas.

Puntos en contra

I'd say the visualizations and widgets on the dashboards could do with abit of updating. The charts aren't always a flexible as you'd like with axes labels and adjusting the axes to suit the chart, plus you have to be quite specific with the data in the first place to get the chart you want.

Donna
Calificación general
  • Sector: Fabricación de productos eléctricos/electrónicos
  • Tamaño de la empresa: 201-500 empleados
  • Software usado A diario durante Más de un año
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Powerful tool for all level of users!! Simple, Intuitive, and Flexible!

Revisado el 29/7/2021

Very user friendly, lots of learning opportunities, great customer support, very intuitive.

Very user friendly, lots of learning opportunities, great customer support, very intuitive.

Puntos a favor

I love the ability to customize your data. I can run a high level report to summarize data another employee may need and with a few clicks can drill down to the details needed to create a more in-depth analysis of the data. I also love the flexibility of changing views, measures, dates, etc. with ease without starting from scratch.

Puntos en contra

I honestly can't think of anything I don't like. Customer Service in very customer-centric and work to use feedback to always make improvements.

Ken
Calificación general
  • Sector: Comercio mayorista
  • Tamaño de la empresa: 201-500 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 6.0 /10

Good BI Tool, Not Great

Revisado el 17/8/2021

Good, basic BI tool that can give sales teams good information to understand their customers and...

Good, basic BI tool that can give sales teams good information to understand their customers and opportunities to grow sales and margins.

Puntos a favor

Easy to pull in our ERP data.
Good to summarize trends and KPI metrics.
Matrix feature is great to find correlated products "like" customers aren't buying.
Ability to filter (called "Focus") on a dimension and all of the widgets within the dashboards will update to just show the info relative to that filter.
Ability to quickly change dimensions and measures to show information in different ways.
The customer service department is awesome - will help whenever and however they can.

Puntos en contra

Custom calculations are hard to use.
Graphing tools are not robust (i.e. no data labels, data tables, combo charts are limited, etc.)
Needs an additional user license that fits in between the Viewer and Full Licenses to give additional user features like exporting, but not the ability to design dashboards.
Formatting and sorting the data is below average.
The back-end Designer tool takes awhile to master.
Wish there was a handbook or instructions on how to use the different features of the software.

Jerilynn
Calificación general
  • Sector: Comercio mayorista
  • Tamaño de la empresa: 51-200 empleados
  • Software usado Semanalmente durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Phocas is a very robust BI tool that has a lot to offer.

Revisado el 24/8/2021

Phocas gives us visibility into many aspects of our business. I need to carve out more time to...

Phocas gives us visibility into many aspects of our business. I need to carve out more time to learn and become comfortable with Phocas. Our sales teams loves being able to easily pull data regarding customers.

Puntos a favor

Easy to implement. The support is great.

Puntos en contra

It's difficult to learn and remember how to do things.

Jason
Calificación general
  • Sector: Automoción
  • Tamaño de la empresa: 1.001-5.000 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Comprehensive Reporting & Business Building Tool

Revisado el 10/10/2019

My overall experience with Phocas has been excellent, we use the system to monitor growing and...

My overall experience with Phocas has been excellent, we use the system to monitor growing and declining sales to protect out business and easily identify buying gaps to help increase sales.

Puntos a favor

Ease of use, speed of reporting and level of detail available that can be accessed. Automated reporting saves a lot of time. Support from the account managers when required is excellent.

Puntos en contra

Sometimes some of the functionality could be improved further to allow more flexibility. An example here would be multiple options for subscriptions i.e. a weekly report that you could also set to receive at monthend without the need to create a new favourite. Nest function is a fantastic addition to the functionality but due to the way Phocas works you have to start at the bottom layer of data then build layers above.

Dawn
Calificación general
  • Sector: Fabricación de productos eléctricos/electrónicos
  • Tamaño de la empresa: 501-1.000 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Fast USer Adoption

Revisado el 8/8/2021

Puntos a favor

The software is easy to use and implement. User adoption was very fast. I like that you can quickly and easily build your own database in Designer without an IT resource.

Puntos en contra

If the data could be real time instead of on sync

Tad
Calificación general
  • Sector: Fabricación de productos eléctricos/electrónicos
  • Tamaño de la empresa: 201-500 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 8.0 /10

Easy to use

Revisado el 4/8/2021

Puntos a favor

building dashboards is easy, building reports (favorites) is easy.

Puntos en contra

The data. Just like any other reporting software. If you don't have a good structured dataset (source files) then it makes it harder. That's not a bad thing about THIS software, though ;)

Derek
Calificación general
  • Sector: Comercio mayorista
  • Tamaño de la empresa: 11-50 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 8.0 /10

Feedback

Revisado el 10/8/2021

Its been nicer to have all the information shown in 1 spot in a easy to read format, still has some...

Its been nicer to have all the information shown in 1 spot in a easy to read format, still has some areas that could be developed more and make it clearer to navigate through all the information available.

Puntos a favor

The charts and graphs are easy to read and understand

Puntos en contra

Its hard to navigate drilling down into the sub category's to sort information.

JJ
Calificación general
  • Sector: Materiales de construcción
  • Tamaño de la empresa: 51-200 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Analytics in today's business environment

Revisado el 28/10/2019

My overall experience with Phocas has been good from the start. They are prompt in with a response...

My overall experience with Phocas has been good from the start. They are prompt in with a response when you have an issue and will help you get the results you are looking for when utilizing custom searches and in-depth calculations.

Puntos a favor

Phocas is incredibly easy to use and helps you dig into an type of business analytics you can think of for your business.

Puntos en contra

There are not many of CONS that I have with Phocas, but the biggest issue I have is the lack of graphics for dashboards and the ability to truly customize those graphics. Also, the graphics can be a little quirky at times.

DArren
Calificación general
  • Sector: Comercio mayorista
  • Tamaño de la empresa: 51-200 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Excellent Business Intelligence

Revisado el 8/10/2019

Managing a sales force performance is key and the data provided by Phocas allows quick and easy...

Managing a sales force performance is key and the data provided by Phocas allows quick and easy benchmarking. There is also a superb level of output for the sales force to use to be better account managers and category champions.

Puntos a favor

The ability to dive into category data, and split by customers, customers groups, date ranges, sales rep, is excellent.
Also the ability to present customers purchasing data to them via matrix reports and charts is very impressive.

Puntos en contra

Writing custom reports is a great feature but can be tricky if you don’t do it very often.

Ian
Calificación general
  • Sector: Construcción
  • Tamaño de la empresa: 201-500 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Brilliant way to save precious time

Revisado el 8/10/2019

We / I monitor and control stock and sales figures for a large multi-site company that is easily...

We / I monitor and control stock and sales figures for a large multi-site company that is easily done by branch or area and quickly manipulate the figures to show the various results I require in an instant, I would be lost without it.

Puntos a favor

I like the instant, fluid information that lets me quickly get the information I want when I want it how I want it, sales me hours a week, what's not to like!

Puntos en contra

I wish to learn more about it to maximise on its benefits but find it a little expensive to do the course, other than that its brilliant.