Opiniones de BILL Accounts Payable & Receivable
BILL Accounts Payable & Receivable
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Opiniones de 519
- Sector: Desarrollo de programas
- Tamaño de la empresa: 51-200 empleados
- Software usado Semanalmente durante 6-12 meses
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 5.0 /10
Programa facturación simple
Revisado el 28/8/2023
Puntos a favor
La posibilidad de crear diferentes roles para gestionar la facturación del negocio y de conectarse con los principales programas contables.
Puntos en contra
El soporte es muy justo y el precio demasiado caro.
Respuesta de BILL
Thank you for your valuable feedback! We are pleased to hear that our accounting software integration and billing management features meet your needs. The cost of our plans varies depending on your specific requirements. If you ever need assistance, please visit our website at https://help.bill.com/hc/en-us to request a call, chat, or email our customer support team. JennJ BILL Support
- Sector: Construcción
- Tamaño de la empresa: 501-1.000 empleados
- Software usado A diario durante Más de dos años
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
La mejor aplicación para sus pagos
Revisado el 14/11/2022
Puntos a favor
Lo que más me gustó del software es que son muy rápidos con los pagos
Puntos en contra
Lo que menos me gusto es que le hace falta un poquito más de seguridad pero del resto está perfecta
Respuesta de BILL
We highly appreciate your review and thank you for bringing this to our attention, and we'll be sure to get your feedback up to our product team!
- Sector: Construcción
- Tamaño de la empresa: Trabajador autónomo
- Software usado A diario durante 6-12 meses
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Pago de gastos
Revisado el 4/11/2022
La elaboración de facturas y el pago a los clentes
La elaboración de facturas y el pago a los clentes
Puntos a favor
La eficacia de ella orar facturas y pagos a las empresas afiliadas
Puntos en contra
Todo está bien pero puede mejorar en todos los aspectos
Respuesta de BILL
Ronald, Thank you so much for taking the time to leave an excellent rating. We really appreciate your review.
- Sector: Sistema judicial
- Tamaño de la empresa: 501-1.000 empleados
- Software usado Semanalmente durante Prueba gratis
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 8.0 /10
Mi experiencia con BILL
Revisado el 9/9/2023
BILL puede ahorrar tiempo y dinero y mejorar la eficiencia de su negocio.
BILL puede ahorrar tiempo y dinero y mejorar la eficiencia de su negocio.
Puntos a favor
Con el software BILL, puede ahorrar tiempo y dinero, mejorar la eficiencia de su negocio y cumplir con las normativas fiscales vigentes.
Puntos en contra
No hay posibilidad para filtrar, buscar ni organizar la bandeja de entrada.
Respuesta de BILL
Thank you for providing that valuable feedback. We appreciate hearing how our software is saving you time and money and improving your efficiency. We also apologize for any frustration using our inbox has caused you. We will pass along your suggestions to our product team. If you need assistance, you can reach our customer support by going to our website: https://help.bill.com/hc/en-us and requesting a call/chat or emailing us.
- Sector: Sistema judicial
- Tamaño de la empresa: 201-500 empleados
- Software usado Mensualmente durante 1-5 meses
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 8.0 /10
Revisando BILL
Revisado el 19/9/2023
BILL es una buena herramienta en la que puedo hacer envíos de facturas por correo electrónico o a...
BILL es una buena herramienta en la que puedo hacer envíos de facturas por correo electrónico o a través de una plataforma web, con la posibilidad de adjuntar documentos complementarios.
Puntos a favor
Me gusta que puedo hacer envíos de facturas por correo electrónico o a través de una plataforma web, con la posibilidad de adjuntar documentos complementarios.
Puntos en contra
Es una buena herramienta de gran utilidad.
Respuesta de BILL
Hi, Raul! Thank you for sharing your great experience with our app, especially for your invoice task. We really appreciate your support!
- Sector: Marketing y publicidad
- Tamaño de la empresa: 51-200 empleados
- Software usado A diario durante Más de dos años
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
The best account platform for small and medium businesses
Revisado el 15/6/2022
Our experience has been great.
Our experience has been great.
Puntos a favor
Saves thousands of dollars in wire and credit card processing charges. Works better than any other payment processor for payments via ACH
Puntos en contra
Sometimes it takes longer than 3 working days to receive the payment in our accounts
Respuesta de BILL
We're really grateful and appreciate you taking the time to share your rating with us,
Ekalavya. Thank you for your review!
- Sector: Propiedad inmobiliaria
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante Más de dos años
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
BILL Master
Revisado el 26/10/2023
I would not be at my current role without BILL because I would not be able to manage the entire AP,...
I would not be at my current role without BILL because I would not be able to manage the entire AP, AR, and accounting functions without it. It's a must-have!
Puntos a favor
BILL allows me as a controller to cut down on headaches and time spent with paper documents and old processes. BILL is an automation tool for the future that allows an AP clerk to 10x their productivity.
Puntos en contra
BILL is fairly expensive, but it is not an all-in-one solution to you must use it as an integrated solution although it often tops the price of the solutions its integrated into.
Respuesta de BILL
Thank you James for your positive feedback! We are thrilled to hear that our BILL software has sped up productivity for you. We will pass along your feedback on cost-effectiveness. We always want to hear what works and what will make your experience better.
- Sector: Servicios financieros
- Tamaño de la empresa: 2-10 empleados
- Software usado Semanalmente durante Más de dos años
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 1.0 /10
New system makes it unworkable
Revisado el 29/4/2020
I used to love Bill.com, but now I am going to push my client to look for something else. It is...
I used to love Bill.com, but now I am going to push my client to look for something else. It is awful and has not improved since they started this last year
Puntos a favor
The best part of the new system (vs the Classic Bill.com) is the bill payment grouping. You can filter for the name of the vendor, select the invoices to pay and mark the date on the next page. Very easy
Puntos en contra
The new system is so tech heavy that it takes twice as long to enter an invoice. The recognition software only works on half the invoices that are uploaded. At times it picks the wrong vendor completely. I have to choose the vendor, wait for it to "find" a match in my system, select it and then move to the invoice number, date and then look for the box that houses the amount. It is so spread out that it takes too long for the eye to move down the page. I have stopped putting my invoice number in the description because it means I have to scroll down the entry page. I loved the old version where everything existed in about 4 inches of space. If you have to skip an entry, and go to the next page in the document, it will associate that skipped page to your next entry, even after it is marked not to associate. I have found multiple invoices matched to the wrong vendors and how to find these is a nightmare. If I have a duplicate invoice in my uploaded documents, i have to close the window and go back to the Inbox screen. I then have to guess which document contains my duplicate because it is not clear which one I was working on. I cannot see the duplicate invoice, but only a thumbnail of the 1st document in my stacks. I have contacted customer service after they cut off the Classic version, I received an email asking me to explain what was happening. I did, and then nothing happened.
- Sector: Servicios para el consumidor
- Tamaño de la empresa: 51-200 empleados
- Software usado A diario durante Más de un año
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 8.0 /10
All Matters Accounting Made Easy With BILL
Revisado el 19/2/2024
Puntos a favor
From creating invoices to invoice management, BILL is very capable
It comes with payment processing and is a good bookkeeper
It makes an amazing small business accounting software.
Puntos en contra
It has handled our unique business accounting needs easily. No complaints.
Respuesta de BILL
Thank you, Gatuko, for your five-star overall review of our BILL software! We love knowing that it makes an amazing small business accounting software and assists with creating and managing invoices, and payment processing. Please continue to provide any feedback that you might have.
- Sector: Propiedad inmobiliaria
- Tamaño de la empresa: 11-50 empleados
- Software usado Semanalmente durante 1-5 meses
-
Fuente de la reseña
Calificación general
- Facilidad de uso
- Probabilidad de recomendación 10.0 /10
Easy For Entire Company Use
Revisado el 15/3/2024
Puntos a favor
While I am not in our Accounting Team, I use the BILL website and mobile application for reconciliation of my business credit card (Divvy Card). Comparative to other reconciliation systems I enjoy the ease of seeing the amount I have available to me, the budgets my company has set, and the option to request funds from the mobile app.
Puntos en contra
So far I have not come across any issues with BILL or my Divvy Card set up. I am very strict about my spending, budget, and maintaining all invoices and receipts. Since transactions automatically come up once the card is used for reconciliation and there is no buffer time, I could see a potential to feel overwhelmed, but I actually prefer this feature!
Respuesta de BILL
Jordan, thank you for providing us with your five star review. We are glad to hear that you enjoy the ease of seeing the amount on your card available to you based on the budget set by your company and option to request funds from the mobile app. We appreciate hearing that you have not come across any concerns or issues with BILL or your Spend & Expense card. If you do have any concerns regarding your card please contact our customer support directly at 435-731-5078. Our hours of operation are Monday-Friday 6am-8pm MST and weekends 7am-4pm MST.
- Sector: Recursos Humanos
- Tamaño de la empresa: 11-50 empleados
- Software usado A diario durante Más de un año
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 3.0 /10
Getting help is painful
Revisado el 1/10/2018
It's not great. We use bill.com to invoice our customers. 60% of our client base has complained...
It's not great. We use bill.com to invoice our customers. 60% of our client base has complained about the experience with bill.com because setting up accounts is not intuitive, and clients often times have set up different kinds of accounts by accident then feel harassed by reminder emails which state they haven't paid an invoice, even though they are marked as "paid" on our end. We paid a hefty API integration fee in an effort to host all of these invoices in our own system so that our customers wouldn't have to interact with bill.com. However, now we are facing a whole new set of challenges trying to gather information from bill.com that isn't exposed, but is integral in making the integration successful... then trigger days and days of frustration with support to get about 60% of the information that we need.
Puntos a favor
The ease of creating and tracking invoices
Puntos en contra
Trying to work with support actually ruins my day. The only way you can talk to a human on the phone is by scheduling a phone call. Every time I have done that we've had issues connecting and there's no number you can call. I also feel like every time I reach out to support via chat or email I get a completely different level of information and service. Sometimes they give you what you need right away, other times they say they can't provide you with that information you need to jump through additional XYZ hoops.
Respuesta de BILL
Mackenzie, we're sorry to hear about this experience with our app, we'd love to help out if you're still experiencing any issues. Please do not hesitate to contact our team directly by taking the following path: Log into your BILL account and navigate to Support (lower left-hand corner) and then type in your question in the bot that will appear in the lower right-hand corner. After typing in your question, please select contact support. Thanks again and we look forward to helping you!
- Sector: Gestión de organizaciones sin ánimo de lucro
- Tamaño de la empresa: 51-200 empleados
- Software usado A diario durante Más de dos años
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
AP made easier
Revisado el 21/12/2023
Over all I love using BILL daily for AP processing.
Over all I love using BILL daily for AP processing.
Puntos a favor
The interface of BILL is easy to navigate and user-friendly compared to QB.
Puntos en contra
I occasionally get frustrated with the AI auto-populating feature while processing invoices.
Respuesta de BILL
Thank you Jennifer for your five star review of our software! We love that you find our interface easy to navigate and user-friendly. We are sorry for any frustrations caused by our IVA system when processing invoices. We appreciate all feedback as we are always trying to improve our customer's experience with our software.
- Sector: Hospital y atención sanitaria
- Tamaño de la empresa: 1.001-5.000 empleados
- Software usado A diario durante Más de un año
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
BILL Accounts Payable & Receivable Is a Reliable Solution
Revisado el 29/4/2024
Puntos a favor
I like the efficiency of BILL Accounts Payable & Receivable.
BILL Accounts Payable & Receivable is easy to use and accurate.
Puntos en contra
No dislikes about BILL Accounts Payable & Receivable.
BILL Accounts Payable & Receivable is so impressive.
Respuesta de BILL
Valentina, thank you for your glowing review of BILL! We love that you appreciate the efficiency of our software as well as it being easy to use and accurate. Please continue to provide your feedback as we value our users suggestions when planning for the future of our software.
- Sector: Salud, bienestar y deporte
- Tamaño de la empresa: 11-50 empleados
- Software usado Semanalmente durante Más de un año
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Probabilidad de recomendación 10.0 /10
The best choice for your business!
Revisado el 29/2/2024
Puntos a favor
The simplicity of BILL makes it worth it all! All of the features allow for many things to be done through one source. The customer service has been very helpful every time that I have needed assistance!
Puntos en contra
I personally have not had any issues while using BILL so far and I do not see that changing!
Respuesta de BILL
Thank you, Ashlyn, for your five star review of our software! We are thrilled that you enjoy the simplicity of BILL with our features being beneficial and that customer service has been helpful every time you needed them. Please continue to provide us with your feedback as we're always working hard to improve the software for our users.
- Sector: Gestión de organizaciones sin ánimo de lucro
- Tamaño de la empresa: 2-10 empleados
- Software usado Mensualmente durante Más de un año
-
Fuente de la reseña
Calificación general
- Facilidad de uso
- Probabilidad de recomendación 8.0 /10
Seems secure but user interface a bit clunky
Revisado el 14/12/2023
Puntos a favor
The transactions seems secure which is really important whenever it comes to billing and invoicing, payments and transfer of funds.
Puntos en contra
The user interface for the dashboard and reporting of transactions somehow is kind of clunky and not the most intuitive.
Respuesta de BILL
Thank you Cat for your five star review! We are glad to hear that you find the software secure when it comes to billing, invoicing, payments and transferring funds. We apologize for the difficulties caused by the reporting of transactions and that you find the user interface clunky. Please continue to provide your feedback as we value our users suggestions when planning for the future of the app.
- Sector: Contabilidad
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante Más de un año
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 2.0 /10
A Bit Pricey
Revisado el 3/2/2023
I was not very happy. It was a bit overpriced and they were not receptive at all in helping me or...
I was not very happy. It was a bit overpriced and they were not receptive at all in helping me or negotiating.
Puntos a favor
This product was easy to use and utilize.
Puntos en contra
The pricing was the thing I liked least. The product seemed pretty high for the volume we did. We changed to melio. I also had to provide an accountants dashboard at $50 a month for my clients to get their product. Their product was still usually 70-80 a month. We switched to melio and pay less than $20 a month.
Razones para cambiar a BILL Accounts Payable & Receivable
I heard good things from others. Also I received payments from others through them.Respuesta de BILL
Cheryl, we're sorry to hear about this experience, and we'd love to help. Do not hesitate to contact our team and follow this path: Log into your BILL account, navigate to Support (lower left-hand corner) then type in your question in the bot that will appear in the lower right-hand corner. Please select contact support. Thank you!
- Sector: Software informático
- Tamaño de la empresa: 51-200 empleados
- Software usado Semanalmente durante 1-5 meses
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 1.0 /10
Clunky, not user friendly - free account is unusable
Revisado el 3/3/2020
Stay away! There's too many great competitors out there to tolerate using bill.com. I've used about...
Stay away! There's too many great competitors out there to tolerate using bill.com. I've used about half a dozen invoicing tools and this is the most disappointing of the bunch.
Puntos a favor
Not much. The bill.com software was enticing as it can connect vendors and customers but the interface is lacking, the free features don't let you even add an email address to send your invoice too! Instead of indicating that and saying "this is a premium feature" they leave you to wonder why you can't insert an email address into the "to" field. I couldn't fathom that any company in 2020 would actually not let me send an invoice I created -- even on a free account. There's too much good software out there to use bill.com
Puntos en contra
The support is terrible. Answers are basically "ya, you can't do that". They are actually trying to upsell me when I'm contacting them about deleting my account (which you can't do on your own).
Respuesta de BILL
Tony, we're sorry to hear about this experience with our app, we'd love to help out if you're still experiencing any issues. Please do not hesitate to contact our team directly by taking the following path: Log into your BILL account and navigate to Support (lower left-hand corner) and then type in your question in the bot that will appear in the lower right-hand corner. After typing in your question, please select contact support. Thanks again and we look forward to helping you!
- Sector: Contabilidad
- Tamaño de la empresa: 1.001-5.000 empleados
- Software usado A diario durante Más de dos años
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 9.0 /10
My 2 years experience with Bill.com
Revisado el 30/9/2023
Puntos a favor
- We use BILL(Bill.com) for processing and payment of invoices and to manage vendors. - We are able to use Bill.com provide timely payments and managing vendors. - AI recognitions of invoices is useful- Easy to enter bills, track bills and apply payment to bills which are already paid.- Availability of reports.- Availability of payment methods like Check and E-payment for US vendors and Wire for international vendors.
Puntos en contra
- Sometimes facing issues with connecting vendors to E-payment or Wire payment.- Tech support is only available by chat.- Sync errors should give more detail on what's causing the issue- There are no issues apart from above, if i encounter any issues in future i can edit this review.
Respuesta de BILL
Thank you for your valuable feedback on your experience with our BILL software! We are thrilled that you are finding our IVA useful and that it is easy to enter bills, track them and apply payments to partially paid bills. Also that the availability of payment methods and reports is handy. We are sorry for any frustrations caused by lack of details on some sync errors and connecting vendors with E-payments or wire payments. You are able to request a call/email/chat with our customer support by going to our website: https://help.bill.com/hc/en-us
- Sector: Arquitectura y planificación
- Tamaño de la empresa: 51-200 empleados
- Software usado A diario durante Más de dos años
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
It enhances companies' capabilities to manage financial affairs efficiently
Revisado el 22/12/2022
It is certain that Bill.com has increased our capabilities and efficiency in processing bills...
It is certain that Bill.com has increased our capabilities and efficiency in processing bills through one system, as all processing operations are carried out through one platform, and all operations have become easy to follow, which helped us save time and effort.
Puntos a favor
Bill.com is a magical solution for presenting and documenting invoices via e-mail. This enables us to approve invoices, obtain the required approvals for them, and include them in the records directly, without the need to wait for the paper copy, which may take days or weeks to arrive. I really appreciate how Bill.com's advanced automation has made processing processes smooth and fast, and has made fully automated AP processing much easier. I like very much the ease of modifying fields as needed and the export and import options, as this enables us to obtain the reports we need in detail, and I greatly appreciate the search and filter capabilities available in Bill.com, which enable us to search in multiple databases and extract the bills we need as we want.
Puntos en contra
Since I started using Bill.com, I have not encountered any technical problems, as all the tools are easy to use, and the services of the Bill.com support team are very excellent, as they have responsive technical support.
Respuesta de BILL
Lora, your comment made our day! We're going to share with our product team, who always enjoy hearing positive feedback :)
- Sector: Entretenimiento
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante 6-12 meses
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 8.0 /10
Fantastic AP Processing, with Some AR frustrations
Revisado el 3/12/2019
Aside from a few minor irritations regarding syncing with Quickbooks and document photo cropping on...
Aside from a few minor irritations regarding syncing with Quickbooks and document photo cropping on the iOS app, Bill.com has been an amazing addition to our workflow. Things are easier on the operations and accounting side, and our record keeping and bill payments are more timely and more accurate. This software easily pays for itself.
Puntos a favor
We use this program in concert with a remotely hosted instance of Quickbooks Enterprise Desktop edition.
My team can forward bills and upload receipts as they come in, and sit down once a week to process them all through to create bills that appear in Quickbooks. This has not only improved the timliness of our AP data, but it's also increased the accuracy of account and job allocations. We've also lowered our monthly CPA bills by about 40% because the reconciliations are much smoother.
The text recognition works very well and saves alot of time.
We use bill.com to pay 1099 contractors via a secure direct deposit, which has saved alot of time and effort mailing and hand-delivering checks.
Puntos en contra
I don't like that vendor credit memos cannot sync to Quickbooks.
I don't like that edits to invoices created in Bill.com won't sync to Quickbooks. To work around this, our sales team always clones and deletes invoices when they need to edit them. However this wouldn't be an acceptable workaround if we actually used Bill.com to send the invoices to our customers.
I don't like that the iOS app doesn't crop document uploads anymore. It used to do so.
Respuesta de BILL
We highly appreciate your excellent review, Ivy! We're glad to hear that you find our service easy and helpful to use for your businesses. Thank you!
- Sector: Software informático
- Tamaño de la empresa: 51-200 empleados
- Software usado A diario durante Más de dos años
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 3.0 /10
Poor communication & Horrible customer service
Revisado el 11/11/2019
We have three accounts. The customer service of Bill.com leaves a lot to be desired. Poor...
We have three accounts. The customer service of Bill.com leaves a lot to be desired. Poor communication by their compliance team leaves the customer services team spinning their wheels and wasting our valuable time. You cannot reach someone with decision authority if things go amok...which they have for us when they deleted one of our active accounts. We are evaluating other options as Bill.com has been non-responsive to our requests for dialogue. For the price we are paying for our combined accounts every month, it would be nice for someone at Bill.com to care.
Puntos a favor
The automated invoice upload, approval flow and automatic notifications of payments.
Puntos en contra
Poorly constructed releases of software/platform updates. Lack of customization for multinational businesses. Lack of flexibility for some features.
Respuesta de BILL
Fred, we're sorry to hear about this experience with our app. We'd love to help out if you're still experiencing any issues. Please do not hesitate to contact our team directly by taking the following path: Log into your Bill.com account and navigate to Support (lower left-hand corner) and then type in your question in the bot that will appear in the lower right-hand corner. After typing in your question, please select contact support. Thanks again and we look forward to helping you!
- Sector: Tecnología y servicios de la información
- Tamaño de la empresa: 11-50 empleados
- Software usado A diario durante Más de dos años
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 0.0 /10
Stay away from vantage card services
Revisado el 4/8/2018
Puntos a favor
I’ve never had an issue with billl.com, I’d give a 10/10. The problem is that they only allow you to process credit cards through vantage card services who are a total mess and their managed team gave me inaccurate information several times.
Puntos en contra
Bill.com need to add other credit card processors besides vantage. They need to audit vantage card services complaints from bill.com customers because they’re going to lose a tonne of business.
Vantage card services are a tiny company processing millions of dollars of credit cards, but the joke is that they only have two layers of their org.
1.) customer service is the first people you speak to and they literally can’t resolve any issues, so you need to speak to a manager and they only have 1 manager called.
2.) they made several mistakes and I asked to speak to someone above it’s our ceo and he isn’t available. They do not car about their customers and they do not own up about making mistakes
Bill.com you need to vet out vantage and listen to your loyal customers
- Sector: Seguridad informática y de redes
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante Más de dos años
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 7.0 /10
A good product for small companies with lots to track
Revisado el 11/9/2023
We continue to use it for the controls and time savings, the support is some of the worst I've ever...
We continue to use it for the controls and time savings, the support is some of the worst I've ever experienced though.
Puntos a favor
This product is great for companies that need to pay large swaths of invoices, keep track of them, and cut time spent in quickbooks doing bookkeeping for AP.
Puntos en contra
This product is more expensive if you run under 20 payments/month that something like a milio (built into to quickbooks online).
Respuesta de BILL
Thank you Ravi for providing feedback. We appreciate hearing that our software works for paying large groups of invoices, tracking them and is integrating well with QuickBooks for you. We apologize for any frustration reaching out to support has caused. If you need assistance, you can reach our customer support by going to our website: https://help.bill.com/hc/en-us and request a call/chat or email
- Sector: Contabilidad
- Tamaño de la empresa: 2-10 empleados
- Software usado Semanalmente durante Más de un año
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Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 0.0 /10
Just go with one of the alternatives
Revisado el 17/12/2022
Puntos a favor
A lot of vendors are familiar with it. Integrates with popular accounting software. Beats writing checks manually.
Puntos en contra
Absolutely hate their customer support. No other company comes close to being as bad as them. Have to send documents multiple times and even then they still can't figure it out. Trying to resolve problems just won't work. I don't think support has ever helped me with any of the problems I've reached out about.Sales people don't know what they're doing and contradict each other. Received information from some only to be refuted by another. Was told the initial rep was new/doesn't know what he's talking about and then later it was shown that the second guy was wrong.Inflexibility on payment timing and takes longer than competitors. Relatively primitive AP software. Everything has to be entered as a bill so you can't write checks outside of that function.
Respuesta de BILL
Kevin, we're sorry to hear about this experience with our app, we'd love to help out if you're still experiencing any issues. Please do not hesitate to contact our team directly by taking the following path: Log into your BILL account and navigate to Support (lower left hand corner) and then type in your question in the bot that will appear in the lower right hand corner. After typing in your question, please select contact support. Thanks again and we look forward to helping you!
- Sector: Software informático
- Tamaño de la empresa: 51-200 empleados
- Software usado A diario durante Más de un año
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Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 7.0 /10
Important Features, Very Buggy
Revisado el 30/9/2020
It's a powerful tool to get your accounts in order, but if they ramped up their support and...
It's a powerful tool to get your accounts in order, but if they ramped up their support and development, it would really shine.
Puntos a favor
It organizes all your invoices, payables, credits - any accounting you need to do quite well. The redesign presents a simpler view of things and lays it our very orderly.
Puntos en contra
There is always an annoying issue with bill.com. At one point, we were unable to send a certain zero dollar invoice which was frustratign because even though it had no monetary or collections effect, it interrupted out logging process. Their support team unfortunately i'm sure has been affected by covid and are slow in delivering fixes or responding in a timely manner
Respuesta de BILL
Hi! We're sorry to hear you had trouble with Customer Support, though we would love an opportunity to make it right! The fastest way to get pass on feedback is through our Help Center. After you log in to the Bill.com account, click Support in the left navigation pane. In the Help Center, you can search for answers and click Contact Us to chat with us securely.