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Opiniones de 37

- Sector: Tecnología y servicios de la información
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante 1-5 meses
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
clear interface immediatly made our helpdesk more efficient
Revisado el 18/6/2020
more fun & more efficiency
more fun & more efficiency
Puntos a favor
deskpro can handle multibrand & multi-language, easy to add dynamic views with filters, overal very nice interface is fun to work with, support from the team at Deskpro is really good.
Puntos en contra
crm module is limited (it allows duplicate records and no triggers avail to keep more control), merging companies can be dangerous because time logs are not merged
- Sector: Ocio, viajes y turismo
- Tamaño de la empresa: 11-50 empleados
- Software usado A diario durante 6-12 meses
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Flexible Autos review of Deskpro
Revisado el 2/12/2019
It's a great tool with many resources. We are a multibrand company, we provide services for...
It's a great tool with many resources. We are a multibrand company, we provide services for different countries, in different languages, so the tool provides Good solutions for admin the contacts with customers and providers, we can configure different rules, templates depending the needs. We save time, we have improved Customer satisfaction, the company image, and the reporting tool is very Good. It's a tool friendly for end users / agents, I hope to implement son the Customer Service page and the chat.
Puntos a favor
It's a friendly tool for new users /agents with a Good interface.
It's a very stable tool
The sales and Support team is incredible, we really appreciate it.
Good guides and manuals in your site.
Offers different solutions and apps
Puntos en contra
Forwarding emails / tickets: The email forward is not visible, you have to know this has been forwarded or Reading the full log. At same time if you want to read the forwarded email the text appears in HTML format which is difficult to read in an easy fast way
New tickets: if you are writing a ticket and you open a new window automatically the new ticket copy the data of the previous one
Multi Brand agents signtarure and reporting, it's not very friendly for end users to configure both, with exception of HTML or SQL knowledge.
- Sector: Tecnología y servicios de la información
- Tamaño de la empresa: 201-500 empleados
- Software usado A diario durante Más de dos años
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 6.0 /10
Powerful admin interface, the user interface leaves a lot to be desired
Revisado el 12/10/2020
Puntos a favor
The admin interface was easy to set up and had all the right things in the right places.
Puntos en contra
The user interface was slow and don't even think about opening the tool in multiple tabs. The overall UI was cramped and not clean so it is hard to notice things.

- Sector: Software informático
- Tamaño de la empresa: 11-50 empleados
- Software usado A diario durante Más de dos años
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Seriously The Best, and I Evaluated Just About all of Them!
Revisado el 16/11/2018
Very Very Very Positive
Very Very Very Positive
Puntos a favor
Where to start... The Price is by FAR the best out there, by about half! We looked at all the major players in the industry and none of them could come close to DeskPro in price or in functionality or in customer service. The software itself, is leaps and bounds better from their automation aspects, to the simple to implement customizations (seriously we can now see a per person NPS score every time an agent opens a clients ticket, can you see why that is a bit of a game changer? Knowing overall if the client who submitted a ticket is an overall happy client or a sad client. It's a huge deal). The triggers make even the most complex workflows a breeze. We implemented Single Sign-On for our clients in less than 1 day, it was really so very simple. The system as a whole just offers so much from the Feedback system, which we use as our product Feature Requests Management system. This feature alone is worth it. No more do you have to store all your client feature requests alongside in the same view as your open trouble/bug tickets. Their fully integrated Knowledge Base system with Client Portal, AMAZINGly advanced filters with grouping. For instance from a single button/view you can see all tickets of a certain type (pretty standard stuff) but where DeskPro excels is that you can then further Order and Group that list by not only standard fields, but also all of your custom fields as well!. --> KEEP READING IN THE CONS AREA FOR THE REST OF MY PROs, I'M LIMITED TO 1500 CHARACTERS
Puntos en contra
Speaking of custom fields Deskpro Lets you mass update your custom fields. This is also just not available in any of the systems we demo'd. Their customer support is amazing. We are based out of the US and NEVER have any issues getting help from them or their team. The software is simple to setup, easy to manage, powerful and really really flexible! We used Zendesk, LiveHelpNow, TrackIT, FreshDesk, Happy Fox, Boss, Team Support, Desk.com, Cayzu, Jira, Samanage and seriously none of them were even close to what DeskPro has to offer and not to mention they all were just about double the price per agent! If you are even thinking about DeskPro; give it the 30-second trial signup. We have been with them Since December 2013.
- Sector: Tecnología y servicios de la información
- Tamaño de la empresa: 11-50 empleados
- Software usado A diario durante 6-12 meses
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 9.0 /10
Great Software, Helped to Streamline Our Support
Revisado el 20/9/2016
We have been using Deskpro for about 8 months now. We previously had one inbox for all of our...
We have been using Deskpro for about 8 months now. We previously had one inbox for all of our support, and one inbox for all of our sales emails. With lots of team members working on it, there was a lot of "treading on toes." We tried a few different helpdesk softwares, but settled on Deskpro because of the sheer number of features (plus their customer service was really friendly and not pushy like the others). Although we don't use all the features the ones that we do use have really helped. The ticketing system has reduced our response time and also allowed each member of the team to know exactly what is going on with a customer rather than having to ask around before doing anything, reduced faff time, which is exactly what we wanted it for. All in all, great piece of software and really happy with the support.
Puntos a favor
The support from the team at Deskpro has been really good. Always kind and patient (unlike some other SaaS support). Nice that they have phone, email and live chat support, nothing beats being able to chat to someone over the phone. Also, good that they have both Android and iOS apps, as our team is on both, so it allows flexibility on the go.
Puntos en contra
There are so many features, which is a good thing, but we don't use them all. Feel like we could make more of the product, but happy with what we do use. Took a bit of time to learn the software, but after a few days, was up to speed and now is easy to use.

- Sector: Software informático
- Tamaño de la empresa: 11-50 empleados
- Software usado A diario durante Más de dos años
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 6.0 /10
Great CRM, clean support ticket system, knowledge-base and more
Revisado el 15/10/2018
The software is great, we utilize a lot of its features (both basic ones like ticket, knowledgebase,...
The software is great, we utilize a lot of its features (both basic ones like ticket, knowledgebase, feedback, chat and more advance ones like REST API, app, hook).
Their support is good, they have a nice response time in any technical question or issue that we had.
But I was very disappointed at some parts of their business model (the "hidden" costs). However, I will say that they take their customer complains rather seriously which is why we're with them even today.
Puntos a favor
I've used OnPremis and now Cloud version and both of them were very easy to set up.
The interface-s (both agent's and admin's) are quite intuitive, I didn't even know that there were manuals for them, I just started using them.
Puntos en contra
They have some "hidden" costs which were very unpleasant.
For example, the cost of removing their logo from your public support center pages, the cost of transferring from OnPremis to Cloud.

- Sector: Software informático
- Tamaño de la empresa: 11-50 empleados
- Software usado A diario durante Más de dos años
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 9.0 /10
You can't go wrong...
Revisado el 18/1/2019
We've used Deskpro for years and have zero complaints. The tool is effective, the people are...
We've used Deskpro for years and have zero complaints. The tool is effective, the people are awesome, and for our small company, it's the perfect solution.
Puntos a favor
Customer service. I can't recall a time where the support folks haven't got back to us in respectable amount of time. They always offer great support.
Puntos en contra
While this would probably be our own fault, sometimes the power of this solution gets a little overwhelming. We need to start utilizing the functionality of the tool better.
- Sector: Internet
- Tamaño de la empresa: 51-200 empleados
- Software usado A diario durante 6-12 meses
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Comprehensive customer service platform
Revisado el 13/11/2022
Puntos a favor
DeskPRO makes it possible for us to offer a great remote uspport experience to our customer base.
Puntos en contra
DeskPRO can offer a more flexible and cheaper pricing plan for its services.

- Sector: Servicios financieros
- Tamaño de la empresa: 201-500 empleados
- Software usado A diario durante 6-12 meses
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 9.0 /10
A Robust do it all ticketing platform
Revisado el 31/1/2019
Overall its been great, its answered a lot of our issues in the IT department, and with great...
Overall its been great, its answered a lot of our issues in the IT department, and with great customer support its been even easier.
Puntos a favor
I like that it can be as customized as you'd like. We branded it ours and are continuously making changes to a lot of the features.
Puntos en contra
The best thing about this is also the worst thing about it. Its very robust, overwhelming even at times. They do have guides that can get you through some things, but a demo video that covers its various features would have been helpful. I find myself talking to support often.

- Sector: Software informático
- Tamaño de la empresa: 51-200 empleados
- Software usado Semanalmente durante 6-12 meses
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Probabilidad de recomendación 5.0 /10
Not the easiest ticketing system but manageable
Revisado el 10/8/2019
Puntos a favor
Good notifications for when new tickets come through.
Easy request/response system within the interface.
Puntos en contra
Setting up your signature set up takes a long time to get everything just right.
Assigning tickets to people or teams/departments can be confusing.
- Sector: Tecnología y servicios de la información
- Tamaño de la empresa: 11-50 empleados
- Software usado A diario durante Más de un año
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Great product, enabling us to create a much more streamlined and efficient Ticket logging ...
Revisado el 21/1/2019
The software has enabled our Support team to work much more efficiently, and make use of the...
The software has enabled our Support team to work much more efficiently, and make use of the powerful report builder function. We can spend more time focusing on customer service, with DeskPro taking care of the admin / automated tasks.
We can now monitor customer satisfaction for the first time, using the feedback rating system when we close a Ticket.
Puntos a favor
The software is very intuitive and easy to get to grips with. The automated processes, such as ticket prioritisation and sending out custom email templates, has made us much more efficient on the Support desk.
The reports are extremely useful for collating KPI data and keeping track of the day to day tasks. The reports are configurable using the DPQL, providing a useful and powerful tool.
Puntos en contra
A previous update had disabled the ability to export reports, and the new report builder module had rendered some of the old reports un-usable when they were migrated to the new report builder. We had to manually re-create some of the reports.
- Sector: Tecnología y servicios de la información
- Tamaño de la empresa: 11-50 empleados
- Software usado A diario durante Más de un año
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 9.0 /10
Great software for a great price
Revisado el 20/11/2018
We had a need to offer differing helpdesk views for our different customers. DeskPro allowed for...
We had a need to offer differing helpdesk views for our different customers. DeskPro allowed for that variation and once we established the structure it has been pretty simple to use, from both a day-to-day point of view and an admin point of view. The user interface is simple to use and our agents and users appreciate the levels of uptime offered by DeskPro. The support is fantastic, personalised to us and responsive.
Puntos a favor
We really liked the ability to customise the way our customers interact with us. The tailoring of certain aspects of our DeskPro presense was infinitely more flexible than a lot of ticketing systems on the market that we tested. DeskPro has a real business to business focus.
Puntos en contra
The setup took a little longer than expected, however this turned into a pro long term as adding new customers is now straight forward thanks to the efforts in department structure up front.
- Sector: Tecnología y servicios de la información
- Tamaño de la empresa: 11-50 empleados
- Software usado A diario durante Más de dos años
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 9.0 /10
DeskPro helps you organize
Revisado el 5/12/2018
The customerservice is superb, within a few days you have an answer with which you can make the...
The customerservice is superb, within a few days you have an answer with which you can make the changes wanted. We're very happy with the software and we already recommended it to another firm.
Puntos a favor
The customerstickets are easily sorted with the functionality of Deskpro. On the other end show the dashboards a very insightfull overview of the statistics.
Puntos en contra
When you try to make a new ticket and you press a button on the keyboard too fast it gives you other options such as a new article entry and such. It's just a thing that happends every once in a while. Nothing too annoying.
- Sector: Plásticos
- Tamaño de la empresa: 51-200 empleados
- Software usado A diario durante Más de dos años
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 8.0 /10
Effortlessly manages our internal communication throughout our organization.
Revisado el 20/11/2018
We have been using DeskPro for almost 7 years. It has changed how we communicate internally as an...
We have been using DeskPro for almost 7 years. It has changed how we communicate internally as an organization. We look forward to a brighter future with DeskPro.
Puntos a favor
Ease of use. So many options to choose from in which all help streamline our support and communication.
Puntos en contra
No cons just wishes. I wish DeskPro would enhance statuses so we could create custom ones that would only be triggered once a task has been completed.
- Sector: Tecnología y servicios de la información
- Tamaño de la empresa: 1.001-5.000 empleados
- Software usado A diario durante Más de dos años
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Great Customer Support Software
Revisado el 7/11/2018
Its one of the Best customer support software I have ever seen. I am working in a public cloud...
Its one of the Best customer support software I have ever seen. I am working in a public cloud company which is largest in Middleeast. Even our customers like this software very much.
Puntos a favor
Easy to Use and the notification is really helpful
Puntos en contra
Nothing so far in this software. Mobile application is not that much friendly
- Sector: Software informático
- Tamaño de la empresa: 1.001-5.000 empleados
- Software usado A diario durante Más de un año
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 8.0 /10
A really powerful tool with simple interface makes it best in the market.
Revisado el 6/1/2021
Puntos a favor
The tool can be customized as per the need and features like live chat, ticket management, reporting make Deskpro a handy product.
The availability of the tool over a different platform and mobile devices makes it usable on the go.
Puntos en contra
Did not find issues with the tool, just that initially there is a bit of a learning curve.
- Sector: Servicios financieros
- Tamaño de la empresa: 51-200 empleados
- Software usado Semanalmente durante Más de un año
-
Fuente de la reseña
Calificación general
- Facilidad de uso
- Probabilidad de recomendación 4.0 /10
It's fine, but there are better products out there
Revisado el 30/11/2018
It was fine for the first few months when volumes weren't massive, but its limitations have...
It was fine for the first few months when volumes weren't massive, but its limitations have severely impacted productivity as volumes have increased.
Puntos a favor
It's more cost efficient than it's counterparts, so if you're just getting started it's a good option, or if it's just a few team members that'll be using the product with no plans for expansion in the foreseeable future. I can't say I love anything about the software when it comes to day-to-day use though.
Puntos en contra
Day-to-day ticket management is easy enough to understand but inefficient, which impacts overall productivity for all teams who use the product. Product imitations mean stats pulled are not always as reliable as they should be.
- Sector: Ingeniería industrial o mecánica
- Tamaño de la empresa: 51-200 empleados
- Software usado A diario durante Más de dos años
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 9.0 /10
Great software
Revisado el 16/7/2019
Puntos a favor
Easy, Price, Functions, support and Deplyement on premise option.
Puntos en contra
complexity and learning curve is not that great.
- Sector: Software informático
- Tamaño de la empresa: 11-50 empleados
- Software usado A diario durante Más de un año
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 8.0 /10
Can be short-term at low cost
Revisado el 31/1/2019
We have all the necessary functions. By combining it, we can draw out various possibilities of...
We have all the necessary functions. By combining it, we can draw out various possibilities of helpdesk
Puntos a favor
· There is no limit on the number of customers
· Unit price of 1User is cheap
· Detailed authority setting
Puntos en contra
The introduction of new functions such as AI is slow
- Sector: Empleo y contratación
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante 1-5 meses
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 9.0 /10
Helpdesk for Recruitment Consultants
Revisado el 20/9/2016
We were previously using really old software to help with support and a makeshift CRM. Decided to...
We were previously using really old software to help with support and a makeshift CRM. Decided to change to something better and went with deskpro. We use it everyday and it hasn't crashed on us (unlike the last software we used) so that is a real improvement.
We have been using the Deskpro.com helpdesk for just over 2 months, it is a great piece of software, although I think it would be better for larger teams.
Puntos a favor
The live chat and knowledge base have been incredible at driving more enquiries. Initially we thought that the knowledge base would deter people from getting in touch, but alongside the live chat the enquiries are more targetted and know what questions they want to ask, which always helps.
Puntos en contra
Think it is more suited to larger teams. Would be nice if the interface was a bit prettier.
- Sector: Software informático
- Tamaño de la empresa: 11-50 empleados
- Software usado Semanalmente durante Más de dos años
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 6.0 /10
Deskpro Review
Revisado el 30/10/2018
Puntos a favor
I like having one tool for all: Knowledge base, feedback form, contact form, and contact us widget. With this tool our customer support agent can track all communication channels with our customers by using just one tool. And we need to use just one tool to track him :-)
Puntos en contra
It is not an expensive tool, but it would be nicer if price per agent could be little lower.
- Sector: Tecnología y servicios de la información
- Tamaño de la empresa: 11-50 empleados
- Software usado A diario durante Más de un año
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
The best support tool
Revisado el 30/1/2019
Puntos a favor
Fully customizable and dynamic. An excellent tool for remote customer support.
Puntos en contra
More satisfying mobile app support (such as integration with Firebase for PUSH notifications).

- Sector: Internet
- Tamaño de la empresa: 51-200 empleados
- Software usado A diario durante 6-12 meses
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 8.0 /10
Deskpro a great solution for ticket and chat support
Revisado el 30/1/2019
Puntos a favor
I QA deskpro every release for my company and when I do find an issue Deskpro ALWAYS fixes it quickly and that is what I love most about the software is the people who develop it. They have strong developers who make solid software.
Puntos en contra
I will say that Deskpro needs a 2FA or multi-factor solution.
- Sector: Oficina ejecutiva
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante 1-5 meses
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 6.0 /10
DeskPRO-Great Ticketing System
Revisado el 4/5/2021
I can open huge loads of tickets rapidly and easily.
Ability to blend tickets is stunning.Work area...
I can open huge loads of tickets rapidly and easily.
Ability to blend tickets is stunning.Work area master is an incredible assistance work area programming that assists us with all that we need.
Puntos a favor
Work area professional is an extraordinary item to use for organizations and working in a high speed environment.
The UI is not difficult to utilize and buyer friendly.
Organization by teams ability to costumize,advanced incorporations with frameworks.
Puntos en contra
It takes a short time to get familiar with every one of the elements of the software,but following a couple of days my staff got cutting-edge and now it's not difficult to utilize.
- Sector: Consultoría de gestión
- Tamaño de la empresa: Trabajador autónomo
- Software usado Semanalmente durante Más de un año
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 8.0 /10
Assistance et de Service client
Revisado el 17/2/2023
Expérience tout a fait satisfaisante. L'outil est efficace, les gens sont formidables et pour notre...
Expérience tout a fait satisfaisante. L'outil est efficace, les gens sont formidables et pour notre petite entreprise, c'est la solution parfaite.
Puntos a favor
C'est un bon outil pour les utilisateurs et agents avec une interface bien structurée, et stable. L'équipe de vente et de support est incroyable.Bons guides et manuels sur site.
Puntos en contra
Lenteurs notées pendant l'utilisation. le Design de l'outil peut être amélioré même s'il est efficace!