CRM Analytics

4,3 (79)
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Calificación general

4,3 /5
(79)
Relación calidad-precio
4,2/5
Funciones
4,2/5
Facilidad de uso
4,1/5
Asistencia al cliente
4,1/5

90%
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Opiniones de 79

Felix
Felix
Calificación general
  • Sector: Dispositivos médicos
  • Tamaño de la empresa: 501-1.000 empleados
  • Software usado Semanalmente durante Más de un año
  • Fuente de la reseña

Calificación general

  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 8.0 /10

Un excelente panel analitico!

Revisado el 17/2/2023

Puntos a favor

La plataforma es fácil de usar. Se Pueden ver los datos en la propia herramienta y se pueden realizar cambios de formato en la misma nube. La conexión con otras aplicaciones de la misma casa es un complemento genial. Las opciones de personalización para los informes son un extra.

Puntos en contra

Creo que debido a que este CRM es el líder en este espacio, también viene con muchas herramientas y características, que a veces pueden ser un poco abrumadoras. (Aunque también hay muchas buenas capacitaciones sobre el uso de este software disponibles para ayudar).

Usuario verificado
Calificación general
  • Sector: Software informático
  • Tamaño de la empresa: 11-50 empleados
  • Software usado Semanalmente durante 6-12 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Superb Analytics Tool

Revisado el 7/11/2018

Puntos a favor

Great analytics tool used to make data driven decisions.

Puntos en contra

You need to be heavily invested in Salesforce products to use this.

Mark
Calificación general
  • Sector: Tecnología y servicios de la información
  • Tamaño de la empresa: Trabajador autónomo
  • Software usado A diario durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 8.0 /10

Using Sales force

Revisado el 19/8/2021

If you need the best CRM, with the most tools and features, this is the CRM to get, bottom line....

If you need the best CRM, with the most tools and features, this is the CRM to get, bottom line. The analytics it tells you can really help yourself, your company and your team too

Puntos a favor

I was a user of Sales Force while working for a larger company. Many of the features were set up by the company, and these tools and features were quite robust. The sales function tools help you keep track of closed sales, opportunities and events meetings and potential leads. Plus you can customize reports to help you determine your success rate and areas to help you grow your business.

Puntos en contra

I think that due to this CRM being the leader in this space, that it also comes with many many tools and features, which at times can be a little overwhelming. (Although many good trainings on using this software are also available to help).

Craig
Calificación general
  • Sector: Ropa y moda
  • Tamaño de la empresa: Trabajador autónomo
  • Software usado Semanalmente durante 1-5 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 6.0 /10

All-in-One Analytics Platform

Revisado el 19/7/2020

As long as data integrations and some past experience using Salesforce Analytics Cloud is there, I...

As long as data integrations and some past experience using Salesforce Analytics Cloud is there, I find this tool super helpful in retargeting customers who are engaged with my marketing campaigns but need an extra nudge to buy my apparel items. Additionally, analyzing the retargeting campaigns on an ongoing basis and after they have concluded helps me use those clusters of customers for other ads I want to run in the future for a different but related items, categories or brands. If there is more technical support and training available for non-premium users, we should see a growth in value of Salesforce Analytics Cloud.

Puntos a favor

I used Salesforce Analytics Cloud to analyze impact of my marketing campaigns on customer journeys. After I connected Google Analytics to Salesforce, I was able to see the data flow between the tow systems. I then created custom audiences in Google Analytics using the criteria of customers who engaged with marketing campaigns, added items to cart but didn't purchase them. Once the destination of Salesforce was added, I was able to execute campaigns against those audiences. These re-targeting ads helped reduce cart abandonments and increase conversion rates. Because of data integration and re-targeting capabilities, I could leverage Salesforce Analytics Cloud to improve sales from customers who were interested in purchasing my apparel items. This data driven strategy drove high ROI for my business.

Puntos en contra

Setting up integration between Salesforce Analytics Cloud and business intelligence tools such as MicroStrategy needs development resources. There is a learning curve for users who have not used Salesforce before. Example: data extensions, APIs, etc. need to be configured according to Salesforce requirements. Coding knowledge is needed to maximize potential of data connectors. If password is forgotten, there is a long process to reset it which sometimes may involve working with Salesforce administrator or tech support. If tools like Datorama are used, integration is easier but then clients have to spend extra money to get access to those add-ons. So, premium support and integration costs are high.

Erika
Calificación general
  • Sector: Medios de difusión
  • Tamaño de la empresa: 1.001-5.000 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 6.0 /10

Sales Force review

Revisado el 6/7/2021

Salesforce Analytics reminds be to contact clients that I haven't reached out to in a while and...

Salesforce Analytics reminds be to contact clients that I haven't reached out to in a while and also it is a great tool to look at what cleint did previously and keeps my buisness fresh,

Puntos a favor

I use the analytics daily to keep up with my buisness, it reminds me when i haven't spoken to clients. The Dashboard is something I use daily, and it is very user friendly and easy to keep up with my buissness.

Puntos en contra

Overall I am exteremly happy with Salesforcea and all of the Analytics it provides to make my business easier.

Samantha
Calificación general
  • Sector: Marketing y publicidad
  • Tamaño de la empresa: 1.001-5.000 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Salesforce

Revisado el 20/7/2021

Keeping tabs on all of my accounts, as well as future pipelines with ease.

Keeping tabs on all of my accounts, as well as future pipelines with ease.

Puntos a favor

Ease of use, easy to navigate, in addition to the data that Salesforce is able to bring to the table + additional widgets.

Puntos en contra

Because of the layers of data and reporting, some areas are difficult to get to without clicking multiple times/multiple tabs.

Brittany
Calificación general
  • Sector: Software informático
  • Tamaño de la empresa: 10.000+ empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 7.0 /10

Does the job!

Revisado el 8/7/2021

Good but have not explored other options to know different

Good but have not explored other options to know different

Puntos a favor

Reporting and analytics mostly easy to customize and generate reporting but could be more intelligent with categories.

Puntos en contra

Time taken to load each page snd lack of abundant categories to drill down into. Better dashboard as well.

Usuario verificado
Calificación general
  • Sector: Bienes de consumo
  • Tamaño de la empresa: 1.001-5.000 empleados
  • Software usado A diario durante 6-12 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Analytics is great, as long as your data is in Salesforce.

Revisado el 3/4/2019

Expensive and there is always a hitch with Salesforce, but we are getting our money's worth and...

Expensive and there is always a hitch with Salesforce, but we are getting our money's worth and happy with the analytics we have built.

Puntos a favor

Any Salesforce plug-in to your implementation is a benefit, and this is a great one. As long as your data is in Salesforce, you have ample tools to run analytics and build reports.

Puntos en contra

We have a lot of data NOT in Salesforce, so have to use a third party tool to analyze that data separately. We are looking into Einstein, as they say you can use both external and internal data.

Usuario verificado
Calificación general
  • Tamaño de la empresa: 201-500 empleados
  • Software usado A diario durante 6-12 meses
  • Fuente de la reseña

Calificación general

  • Facilidad de uso
  • Probabilidad de recomendación 10.0 /10

SalesForce is a great tool to manage customers/clients information. It is pretty easy to use.

Revisado el 8/3/2018

One benefit of using SalesForce is that I save a lot of time when I pull up account and I have the...

One benefit of using SalesForce is that I save a lot of time when I pull up account and I have the benefit to customize views to help me have everything organized.

Puntos a favor

SalesForce has the ability to store many accounts with the customers/clients information and easy to find them and create new account.

Puntos en contra

The software itself could be a little more nice-looking. I believe it can have several updates to make it easier to use.

Usuario verificado
Calificación general
  • Sector: Administración gubernamental
  • Software usado Mensualmente durante Más de un año
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente

This software has been useful in my non-profit management experience.

Revisado el 7/3/2018

Puntos a favor

The export functionality made it easy to share information with those outside the nonprofit organization.

Puntos en contra

I wish it had greater permissions settings so that I could give volunteers outside of the organization the ability to use the tool.

Usuario verificado
Calificación general
  • Sector: Administración educativa
  • Tamaño de la empresa: 501-1.000 empleados
  • Software usado Mensualmente durante Prueba gratis
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Probabilidad de recomendación 9.0 /10

Salesfrce the Best Analytics

Revisado el 10/8/2021

Puntos a favor

Easy to understand an use the analytcs tool

Puntos en contra

Its really expensive, many comapnies cant afford it

Romeo
Calificación general
  • Sector: Prensa
  • Tamaño de la empresa: 501-1.000 empleados
  • Software usado Semanalmente durante Más de un año
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 8.0 /10

Potente e competente

Revisado el 6/4/2024

Si tratta di uno strumento strategico che consente di costruire nel tempo un rapporto solido e...

Si tratta di uno strumento strategico che consente di costruire nel tempo un rapporto solido e duraturo con i propri clienti. Direi che si riesce ad ottenere una soddisfazione tangibile sia dal punto di vista aziendale che per i clienti

Puntos a favor

Ottima la personalizzazione delle interazioni ed eccellente la capacità di tracciare in toto il percorso del cliente in modo da aumentare la fidelizzazione

Puntos en contra

Gli investimenti in termini di tempo e risorse finanziarie non sono trascurabili

William
Calificación general
  • Sector: Producción audiovisual
  • Tamaño de la empresa: 2-10 empleados
  • Software usado Semanalmente durante Prueba gratis
  • Fuente de la reseña

Calificación general

  • Facilidad de uso
  • Probabilidad de recomendación 6.0 /10

Great, take your time

Revisado el 20/1/2023

Puntos a favor

Very great UI systems, and visual pleasing. Able to utilize multiple aspects of data acquisition.

Puntos en contra

Lots of options that need tutorials and a great deal of direction on the front end.

Tom
Calificación general
  • Sector: Tecnología y servicios de la información
  • Tamaño de la empresa: 201-500 empleados
  • Software usado A diario durante Más de un año
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

SF review

Revisado el 6/7/2021

overall experience has been great. It feels like there are unlimited things you can do with...

overall experience has been great. It feels like there are unlimited things you can do with Salesforce.

Puntos a favor

i love how so much information about contacts, leads, accounts can be stored in one holistic software.

Puntos en contra

salesforce is a great too and i cant really say anything bad about it but if I had to pick I would say that its frustrating how there are 2 different types of Salesforce: lightning and regular.

Aleksandrs
Calificación general
  • Sector: Entretenimiento
  • Tamaño de la empresa: 51-200 empleados
  • Software usado A diario durante Más de un año
  • Fuente de la reseña

Calificación general

  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Salesforce is a very powerful tool

Revisado el 12/4/2021

I was really impressed as a user by this software and it was a great tool for our business sales...

I was really impressed as a user by this software and it was a great tool for our business sales analysis

Puntos a favor

Easy to configure for the business needs
easy to use on a daily basis
training is relatively easy as well
a good support service
allows integrations via open APIs

Puntos en contra

can be tricky to understand the configuration and what needs to be updated in order to use the same values in all modules

Tim
Calificación general
  • Sector: Tecnología y servicios de la información
  • Tamaño de la empresa: 51-200 empleados
  • Software usado A diario durante 1-5 meses
  • Fuente de la reseña

Calificación general

  • Facilidad de uso
  • Probabilidad de recomendación 8.0 /10

Artificial Intelligence for Citizen Developers

Revisado el 4/3/2021

I used Einstein Analytics (now: Tableau CRM) to rebuild and improve sales reporting in a medium-size...

I used Einstein Analytics (now: Tableau CRM) to rebuild and improve sales reporting in a medium-sized company.

Puntos a favor

Data analyses, including predictive data analyses, can be created quickly. The AutoML algorithm automates many tasks. The visualisation is excellent.

Puntos en contra

Salesforce promotes the product as a solution for Citizien Developers. This is generally true. However, basic knowledge of artificial intelligence and data analysis in general is necessary for the implementation so that added value can be generated.
In addition, individual requirements in dashboards can often only be implemented with increased effort. For this, JSON files have to be adapted, which often leads to many errors.

Shrikant
Calificación general
  • Sector: Software informático
  • Fuente de la reseña

Calificación general

  • Facilidad de uso
  • Probabilidad de recomendación 9.0 /10

Excellent analytics cloud as A Best Business Intelligent Application

Revisado el 9/9/2015

Puntos a favor

1. Mobile First: Wave was designed for smartphone and tablet use first, but also works seamlessly on desktop and laptops.

2. Key-value Store: Wave is based on a key-value-store, NoSQL database meaning you can bring all data from 3rd party apps and your desktop into the system easily.

3. Data for All: Wave provides insights and reports for back-end, front-end, end-user and developers to query and analyze the KPIs that interest them.

4. Secure Data: Wave can meet high-level data privacy and data security requirements for analyzing confidential data.

5. Multiple Dashboards: Create dashboards for multiple datasets and to meet a variety of business, departmental and individual KPI analyses.

Puntos en contra

Data-analysis capabilities aren't well known.

- But It's true that sometimes simpler is better, and the saved lenses and dashboard views and ad-hoc "group, measure, filter, view," and "action" options may cover a lot of needs. But this is a V1 product, and it will undoubtedly take some time to mature.

Stormy
Calificación general
  • Sector: Salud, bienestar y deporte
  • Tamaño de la empresa: 501-1.000 empleados
  • Software usado A diario durante 1-5 meses
  • Fuente de la reseña

Calificación general

  • Facilidad de uso
  • Probabilidad de recomendación 7.0 /10

Easy to use

Revisado el 29/4/2022

I think that overall Salesforce was for sure a positive aspect of the job that I was hired to do....

I think that overall Salesforce was for sure a positive aspect of the job that I was hired to do. It was easy to learn and easy to use. It was pretty straight forward and uncomplicated.

Puntos a favor

It was easy to learn to use and easy to switch functions in the usage in my daily use.

Puntos en contra

I think a help feature wouldn't be amiss in the actual program.

Ayushi
Calificación general
  • Software usado A diario durante 6-12 meses
  • Fuente de la reseña

Calificación general

  • Facilidad de uso

A great software.

Revisado el 17/11/2017

Puntos a favor

provides with great analytics. Good tool to use. Would definitely recommend. It is certainly better than most softwares out there.

Puntos en contra

There would be some more features added to it. Still lacks some basic features such as inventory management.

Viresh
Calificación general
  • Sector: Software informático
  • Fuente de la reseña

Calificación general

  • Facilidad de uso
  • Probabilidad de recomendación 10.0 /10

Wave Analytics Cloud - Delivers new insights to your business users.

Revisado el 9/9/2015

Puntos a favor

-Build any analytic app for any business need. Through a rich, responsive analytic platform you can customize, connect, and deploy quickly.
-Securely deliver any data, from any source via a 100% native Salesforce cloud service.
-Access to any data :Reports and Dashboards deliver a real-time look at your Salesforce data. Wave goes further to combine data from across your business, helping you explore any data, find new insights, and build dashboards that let data tell a story.

Puntos en contra

-Easy to explore : Measure. Group. Filter. View. Share. Five actions let you unlock limitless insight. The only platform that lets you easily navigate every data set right from your phone.
-Share on the go : Get answers, share findings — no desktop required. Have a conversation around data. Answer any question with everyone on your team and present your findings from your phone.

Jason
Calificación general
  • Sector: Software informático
  • Fuente de la reseña

Calificación general

  • Facilidad de uso
  • Probabilidad de recomendación 8.0 /10

Ride the wave

Revisado el 20/2/2015

Puntos a favor

The product is nice and simple, which is exactly how products should be.

Puntos en contra

It's a bit tough to pick up the logic at the beginning when you first use it.

Ashley
Calificación general
  • Sector: Organización de eventos
  • Tamaño de la empresa: 1.001-5.000 empleados
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Analytics Cloud Review

Revisado el 24/10/2016

We purchased the Analytics Cloud for the Wave features and using Wave has been great. It's a bit...

We purchased the Analytics Cloud for the Wave features and using Wave has been great. It's a bit difficult to understand and get used to at first, but once you get your hands on it, it's easier to understand and build with. Produces great results aesthetically & fundamentally.

Alison
Calificación general
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente

Salesforce Analytics - Wave

Revisado el 6/12/2016

Salesforce Analytics is a great tool for experienced administrators in your company. For beginners...

Salesforce Analytics is a great tool for experienced administrators in your company. For beginners or people looking to find information quickly, building it out can be time-consuming. Similarly to Dashboards, once it's built, it's easy to use..but building requires time and knowledge of your API.

James
Calificación general
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente

Expensive BI Toolkit

Revisado el 18/12/2016

Salesforce keeps expanding its reach in the CRM market and is bringing deep analytics power to the...

Salesforce keeps expanding its reach in the CRM market and is bringing deep analytics power to the cloud also with Analytics. It is pricey however but if you are after a suite of tools to rest on top of your data without integration services, this might be the one for you.

Ravi
Calificación general
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Best analytics software for a business user

Revisado el 7/10/2016

software developer who uses wave to analyze data. Most often the data is in some delmited format ...

software developer who uses wave to analyze data. Most often the data is in some delmited format for which wave has an easy to use API