Opiniones de ADP TotalSource

I recommend this to anyone looking to manage their employees across a larger scale with a software that takes a seamless, simple, effective, not the most basic but no superfluous bells and whistles gumming up the works approach and hits it out of the park with flawless functionality.

mostly good but on expensive side for services.

Overall, underwhelming. The costs have been exorbitant. The onboarding processes was a mess. Reports should have been proactively set up for interfaces and the turnaround time to correct was unreasonably long. The second year our renewal went up 18%. The saving grace was the HR and payroll rep and their assistance through the process.

The people are their best asset. looking forward to the software update (only 2 more weeks) I think that will help with all of our reporting and usability issues.

Overall it has been a good platform, ease of use and extremely helpful with empoyee taxes and payments.

It has been good overall. I appreciate how much effort has been put into how the dashboard has been setup.

Overall a positive experience - most of the issues that I’ve experienced have or are getting fixed.

Terrible. Full of promises that were never acted on. A "dedicated" team that never responds. Look elsewhere, immediately. We tried giving them numerous chances, numerous, for very simple things that were promised. None are fixed. Even their 24/7 support line takes 6 days to respond.

ADP is an essential element in our operation - excellent partner. Our HR representative [sensitive content hidden] is amazing.

Simply phenomenal given the ease of use, and the help line is always available for me to call and have an issue resolved asap.

50/50 Some departments are very well run and some are very bad

We have had it for years and it has given us peace of mind

Definitely positive - highly recommend to others

alwasy have a bit of a problem navigating the web portals. Plus, there are so many of them!

Initially, using ADP didn't seem like a good option for us. The team seemed to be unresponsive and not always helpful.
After about a little over a year, the team changed which provided us more quicker and better assistance and a lot more dedicated to resolving issues. Also, our Risk and Safety rep stopped by for the learning section and to assist with compliance. This was really helpful.

We've been with ADP TotalSource for a long time and it's been really great overall. There have been times in past years where it seems that ADP was in a staff turnover period, which was a little frustrating, but we got through it and everything seems to be rolling nicely now. I thoroughly enjoy the comprehensive package and knowing that ADP will take care of our needs and provide guidance and straightforward advice with any question I have.

It is important for small businesses to understand their costs at all times. If you decide to go with TS understand that you cannot change one part without unraveling everything. They lock you in and it is very difficult to make a change that makes the most sense for your business.

The HR component is not strong. HR is not involved, with the exception of benefits one time per year and the renewal of the contract. HR should not be involved with the nuances of health insurance. HR is also expected to understand the laws in each state and they don't which means they give bad or inaccurate advice.

Also, BE AWARE that the industry standard is that EPLI insurance is grandfathered in the event a company is sued. Not the case with ADP.

Also, our company is owed an ERC credit. Having a PEO actually slowed this process down, because the ERC company had to work through the layers of people at ADP. It's been over a year and I am still dealing with ADP and trying to get our refund.

Lastly, outsourcing allows small business to shop, be in control and determine what is best for their businesses as needs change. An example of this is the health insurance offered through ADP. It is expensive and is honestly terrible in comparison to shopping independently. I was told that ADP is the largest employer in the country and they had major negotiating power for the best benefits. This is 100% inaccurate (in my experience). I was able to get a much better policy for my employees at 75% of the cost! ADP is unaffordable and over-promises.

I have been using ADP for 25 years and never had a major issue that couldn't be fixed. I always recommend ADP

Not good as issues with PTO accrual keep happening. Not getting timely answers to questions asked. Waiting on hold to speak with someone or being transferred and waiting for that department to pick up.

Excellant! We love ADP and ADP has great customer service

Overall our experience with ADP is a possitive one.

We really enjoy the ease of burden for payroll and benefits administration.
Once your company is setup, maintenance is a breeze!!