Opiniones de Sprinklr
Sprinklr
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Opiniones de 84
- Sector: Aprendizaje en línea
- Tamaño de la empresa: 11-50 empleados
- Software usado Semanalmente durante 1-5 meses
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Fuente de la reseña
Calificación general
- Facilidad de uso
- Probabilidad de recomendación 8.0 /10
Evaluación del software Sprinklr: Una solución integral para la gestión de experiencias de...
Revisado el 13/2/2023
Puntos a favor
Sprinklr es una herramienta de gestión de redes sociales útil para los profesionales de la industria. Me ha gustado especialmente la amplia variedad de funcionalidades que ofrece el software para gestionar y analizar sus cuentas de redes sociales, lo que le permite a las marcas optimizar sus estrategias de marketing y aumentar la visibilidad de la marca. Además, Sprinklr ofrece una excelente integración con otras plataformas, como Facebook, Twitter y Instagram, lo que facilita la sincronización de contenido entre diferentes plataformas.
Puntos en contra
-no ofrece la posibilidad de personalizar los informes generados-a veces puede ser un poco complicado de configurar
- Sector: Ropa y moda
- Tamaño de la empresa: 10.000+ empleados
- Software usado A diario durante Más de dos años
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Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Streamlining Your Marketing Plan
Revisado el 21/2/2022
As a result, the program's original concerns about rigorous reporting requirements and multi-channel...
As a result, the program's original concerns about rigorous reporting requirements and multi-channel marketing campaign analytics have been alleviated by the experience. Campaign attribution and return on investment analysis have been made much easier thanks to the tool's ease of use for myself and my colleagues.
Puntos a favor
Social media and marketing management are the primary functions of Sprinklr in our communications department. However, we do use it to communicate relevant information with other divisions of our organization. It includes a wide range of reporting options. Planning and rearranging our daily, weekly, and monthly routines have become automatic for us. Customer service is quick to answer our questions and aid us in solving any problems that may arise.
Puntos en contra
Platform APIs do not support some features, such as Instagram story videos. You may have to give up Sprinklr and use native apps in some cases because of this lack of support. It's not cheap to use Sprinklr if you're a big brand that needs to run a lot of listening queries.
- Sector: Comercio minorista
- Tamaño de la empresa: 1.001-5.000 empleados
- Software usado A diario durante Más de un año
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Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 8.0 /10
Awesome social automation platform. Insane amount of features, and plenty of customizable...
Revisado el 13/6/2017
Puntos a favor
Management team and customer service is outstanding. As they build their product, you can genuinely tell they want to succeed. The product is extremely flexible, and able to meet the needs of a wide array of users on a social team - from designers, who can directly upload assets into a repository, to copywriters, who can upload copy into the posts for approval, etc. Reporting is outstanding, and covers off all major needs of an enterprise social team.
Puntos en contra
The occasional bug, but nothing a quick refresh can't solve. Biggest issue is some of the less intuitive features or questions are not able to be answered by their reps since they are still learning the product. However, their response time is always exceptional and they continue to work on the issue or education until there is a solve. Finally, we were fortunate enough to shell out for the enterprise solution, but it is on the expensive side. More cost effective credentialing significantly impact the features, which is a bummer for teams who can't afford the top level tiers.
- Sector: Diseño
- Tamaño de la empresa: 11-50 empleados
- Software usado Semanalmente durante Más de un año
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 6.0 /10
Sprinklr is trying to be too many things at the same time.
Revisado el 9/11/2017
Puntos a favor
It's very extensive as a publishing and monitoring platform, but one runs the risk of getting lost in the proverbial forest. Custom dashboards for monitoring, custom dashboards for reporting, it has a steep learning curve. But once you're in, it's one of the most in-depth monitoring platforms available.
Puntos en contra
Steep learning curve, tries to be too many things at the same time without ever really focusing on one element. Customer support is mediocre at best.
- Sector: Recursos Humanos
- Tamaño de la empresa: 501-1.000 empleados
- Software usado A diario durante Más de un año
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Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 9.0 /10
Fantastic Social Media Management Software
Revisado el 17/9/2020
I really liked Sprinklr and it's a software that I always tell people to check out. It's on the...
I really liked Sprinklr and it's a software that I always tell people to check out. It's on the upper end of price for social media software so be aware of that. If you're just starting out in social or have a small business, this may not be the software for you. But if youre a mid size company and above, Sprinklr is awesome.
Puntos a favor
The part of Sprinklr that I loved the most was their reporting. Not only was it easier to run reports but it was super easy to pass these reports on to senior managment. Sprinklr also has a depth of reporting that you don't see in other social media tools. I never had to have anything extra to help track our social media engagements.
Puntos en contra
The social listening feature on Sprinklr is ok. Their listening software does as pretty good job or tracking mentions on social but if you want to track the whole internet, you're going to need some extra help.
- Sector: Propiedad inmobiliaria
- Tamaño de la empresa: 5.001-10.000 empleados
- Software usado A diario durante Más de dos años
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Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 8.0 /10
Soup-to-nuts social CMS tool
Revisado el 24/5/2019
We have been very happy with our Sprinklr partnership - if your company has the budget to support...
We have been very happy with our Sprinklr partnership - if your company has the budget to support the (expensive) tool, then I think it is definitely worth it.
Puntos a favor
Sprinklr has every feature a social media marketer could need - in the publishing, listening and reporting categories. Its robust system allows us to publish to 120+ social assets simultaneously - a HUGE time saver for the company.
Puntos en contra
Sprinklr's system is so thorough that it can feel intimidating or overwhelming to use. There are so many options to accomplish a goal it can be difficult to know where to start.
- Sector: Tecnología y servicios de la información
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante Más de un año
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Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 8.0 /10
A great product with poor customer support
Revisado el 20/5/2022
Puntos a favor
Sprinklr can fetch real time comments, messages, posts from social media channels into dashboards which help advisors to reply to customer queries and/or concerns. It has extensive reporting and does social listening as well across social media channels where you can fetch posts using particular keywords.
Puntos en contra
Sprinklr can do almost everything but there are sometime few misses. It misses to fetch comments or the numbers in the reporting are sometimes different from actual channel analytics. Their support is a major miss. If something needs extensive troubleshooting, the support will always try to brush it under the carpet and push back.
- Sector: Marketing y publicidad
- Tamaño de la empresa: 11-50 empleados
- Software usado A diario durante Más de un año
-
Fuente de la reseña
Calificación general
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
super scheduler
Revisado el 4/1/2019
Puntos a favor
i really like all of the features offered by sprinklr. So easy to schedule content and not have to worry about pushing it live yourself. Tagging features help determine best performing content and analytics aspect is very helpful. Platform is extra helpful if you have an Instagram business profile because it will pull in your IG story metrics. Otherwise, those will not be captured and you need to pull manually.
Puntos en contra
creating widgets in the analytics function can be tricky and not always the easiest to set up. Once you get the hang of it, you're golden and ready to dive into your performance.
- Sector: Bienes de consumo
- Tamaño de la empresa: 5.001-10.000 empleados
- Software usado A diario durante Más de un año
-
Fuente de la reseña
Calificación general
- Facilidad de uso
- Probabilidad de recomendación 8.0 /10
Could be better
Revisado el 24/6/2022
Puntos a favor
Sprinklr is a great tool for publishing and monitoring social content, easy to schedule, create dashboards for analytics and use for multiple brands
Puntos en contra
There are some gaps in the platform that aren't available as social platforms updated, we cannot access Reels data or scheduling due to API issues, it is the most critical part of our business now that we moved to this medium
- Tamaño de la empresa: 51-200 empleados
- Software usado A diario durante Más de un año
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 8.0 /10
Powerful tool once you understand how to use it.
Revisado el 17/11/2017
In-depth and actionable social listening. Ease of use with multiple community managers.
In-depth and actionable social listening. Ease of use with multiple community managers.
Puntos a favor
I love the Social Listening work flow. It makes it very easy to monitor and act on untagged mentions across platforms.
Puntos en contra
It's tricky to master the UX. Takes a lot of time to get your bearings within the tool. Training videos or technical support were lacking when compared to other tools in this category.
- Sector: Marketing y publicidad
- Tamaño de la empresa: 201-500 empleados
- Software usado Semanalmente durante 6-12 meses
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Fuente de la reseña
Calificación general
- Facilidad de uso
- Probabilidad de recomendación 7.0 /10
Extremely Useful...When it Works
Revisado el 14/4/2022
We rely on our tools for so heavily at our agency, that work stops when a tool isn't working...
We rely on our tools for so heavily at our agency, that work stops when a tool isn't working properly. So most of the time, when it's working, it does what we need it to do. It has many of the insights we need and connects to the platforms we need to engage on.
Puntos a favor
This tool has so many layers to it that I don't have to look anywhere else when searching for engagement analytics.
Puntos en contra
The amount of times in our chat that I see "Sprinklr is down" does not give an excellent credit to the tool. It also doesn't keep up to date very well with changing platform features (no Reels insights).
- Sector: Instituciones religiosas
- Tamaño de la empresa: 10.000+ empleados
- Software usado A diario durante 1-5 meses
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Expensive, but worth it
Revisado el 22/4/2021
The implementation team was fantastic, the tool itself has saved us countless hours a day, all in...
The implementation team was fantastic, the tool itself has saved us countless hours a day, all in all one of the best things we have ever done was picking Sprinklr.
Puntos a favor
Sprinklr has been an absolute game changer for us. We literally have hundreds of different social media accounts and it was an absolute nightmare to try and track them all and get analytics on them before we got Sprinklr. Sprinklr was definitely one of, if not the most expensive products we looked at, but it also was definitely the best option for us.
Puntos en contra
It is pricey, but it is because it can do things that no other product can, so even this con makes it still worth it.
- Software usado A diario durante Más de un año
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
A social deck that works!
Revisado el 15/8/2017
Puntos a favor
I love how it can be used to monitor and respond to the high volume of conversations happening across multiple social media channels. Separate message traffic into queues and set workflows to route conversations to the right teams. Tag messages using custom macros and rules and view conversation threads.
Puntos en contra
Doesn't capture all social media platforms and I feel the reporting could be a little more robust and have more KPI trackers.
- Sector: Marketing y publicidad
- Tamaño de la empresa: 11-50 empleados
- Software usado A diario durante Más de un año
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Sprinkler helps push marketing
Revisado el 23/10/2019
It has been used friendly and awesome. Saved me lots of time!
It has been used friendly and awesome. Saved me lots of time!
Puntos a favor
The ease and ability to schedule or draft social media posts for certain business channels is quite amazing.
Puntos en contra
No qualms with this software. It is very user friendly. Reporting is great, too. We can search with filters.
- Sector: Seguros
- Tamaño de la empresa: 1.001-5.000 empleados
- Software usado A diario durante 6-12 meses
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Fuente de la reseña
Calificación general
- Facilidad de uso
- Probabilidad de recomendación 9.0 /10
Spinklr
Revisado el 11/12/2019
I am on a project at work and have been using Sprinklr for this project. It has been a great tool...
I am on a project at work and have been using Sprinklr for this project. It has been a great tool to store documents and have discussions.
Puntos a favor
I like how you can have a team discussion and it also saves the discussions and documents to use later.
Puntos en contra
I don't like how you have to actually have the software up to get the messages. They get emailed, but not for sometime later.
- Sector: Medios de difusión
- Tamaño de la empresa: 201-500 empleados
- Software usado A diario durante 6-12 meses
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Stable platform
Revisado el 6/7/2019
I love that I'm able to work 99% of my accounts from one program that stays stable.
I love that I'm able to work 99% of my accounts from one program that stays stable.
Puntos a favor
It's ease of use! The ability to use tabs to separate different pages I need to moderate.
Puntos en contra
Hotkeys would be nice to have when using for moderation.
- Sector: Entretenimiento
- Tamaño de la empresa: 10.000+ empleados
- Software usado Semanalmente durante 6-12 meses
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Reliable and Accurate
Revisado el 2/9/2024
I would continue to use this over other software because of scheduling alone and the fact that it...
I would continue to use this over other software because of scheduling alone and the fact that it is reliable.
Puntos a favor
I like the I can plan ahead with content through using the scheduling feature and can use the analytics to better prepare future strategy.
Puntos en contra
The analytics could be broken down to be more specific.
- Sector: Marketing y publicidad
- Tamaño de la empresa: 1.001-5.000 empleados
- Software usado Semanalmente durante Más de un año
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 4.0 /10
Complex UI, reoccurring reporting glitches
Revisado el 16/3/2019
Puntos a favor
Sprinklr houses a lot of features. Engineers respond to new products offered on platforms like Facebook very quickly by replicating that on Sprinklr.
Puntos en contra
Reporting dashboards are always broken. Unreliable numbers forces media planners to use the actual ads platform instead of the Sprinklr tool we pay for.
- Sector: Comercio minorista
- Tamaño de la empresa: Trabajador autónomo
- Software usado Semanalmente durante 6-12 meses
-
Fuente de la reseña
Calificación general
- Facilidad de uso
- Probabilidad de recomendación 8.0 /10
Efficiency at its finest
Revisado el 5/5/2020
I enjoyed using Sprinklr and recommend it to my friends.
I enjoyed using Sprinklr and recommend it to my friends.
Puntos a favor
I think this software's purpose is amazing and I think being able to schedule things multiple times is a game changer. If you want the same organic post about maybe an influencer program to be posted every quarter, you can do it in here no problem.
Puntos en contra
I think that there are other platforms that are a little more sophisticated with their offering and have additional features that Sprinklr is behind on.
- Sector: Hardware informático
- Tamaño de la empresa: 10.000+ empleados
- Software usado Semanalmente durante Más de un año
-
Fuente de la reseña
Calificación general
- Facilidad de uso
- Probabilidad de recomendación 9.0 /10
Pretty easy to use once you get the hang of it
Revisado el 31/5/2020
Good and pretty simple
Good and pretty simple
Puntos a favor
I found this platform very easy to use once I got the hang of it to understand how to push it out to our various social channels
Puntos en contra
I did not find it very intuitive, once I learned it then it worked fine but the initial set up was hard.
- Sector: Administración educativa
- Tamaño de la empresa: 201-500 empleados
- Software usado Semanalmente durante Más de un año
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 8.0 /10
Easy and simple all in one social media platform
Revisado el 9/9/2019
Puntos a favor
Easy to integrate all the social media platform in one application and pull out data through out.
Puntos en contra
It takes time to pull in lot of data or old data.
- Sector: Software informático
- Tamaño de la empresa: 10.000+ empleados
- Software usado Semanalmente durante 6-12 meses
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 6.0 /10
Good attempt, but isn't the all-in-one solution I need.
Revisado el 14/3/2017
I use the social media listening dashboard. While it's nice that it listens to Facebook and...
I use the social media listening dashboard. While it's nice that it listens to Facebook and Twitter, I'd also expect it to listen to Instagram. Moreover, we created different decks for different purposes, and each deck should be able to auto-refresh and keep me at that position on the page.
Puntos a favor
Real-time social media post integration.
Puntos en contra
Lack of tooling and customization.
- Sector: Marketing y publicidad
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante Prueba gratis
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Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Probabilidad de recomendación 6.0 /10
Sprinklr Review
Revisado el 21/12/2019
Awesome overall experience however it was beyond what was needed at the time
Awesome overall experience however it was beyond what was needed at the time
Puntos a favor
Excellent content planning and publishing platform
Puntos en contra
I wouldn't say that I disliked anything about Sprinklr
- Sector: Gestión de organizaciones sin ánimo de lucro
- Tamaño de la empresa: 10.000+ empleados
- Software usado Semanalmente durante 1-5 meses
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 9.0 /10
Complete view of all your social media
Revisado el 25/3/2020
It's great. You can create all sorts of different reports, even if you just want to search the...
It's great. You can create all sorts of different reports, even if you just want to search the metrics of a hashtag used.
Puntos a favor
It keeps track of all the engagement. It's not just reporting on your own social media analytics and metrics but is also able to track when other people are talking about you which is priceless.
Puntos en contra
It can be a little difficult to use at first, there could be better training provided to give to new team members.
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Fuente de la reseña
Calificación general
- Facilidad de uso
- Asistencia al cliente
powerhouse software to manage social media channels
Revisado el 6/10/2016
Sprinklr has a very robust channel management software. It is not intuitive but it is very...
Sprinklr has a very robust channel management software. It is not intuitive but it is very powerful. Better for big enterprise companies than small companies. Listening software improving but weaker than overall software.