
Sprinklr
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Opiniones de 79
- Sector: Aprendizaje en línea
- Tamaño de la empresa: 11-50 empleados
- Software usado Semanalmente durante 1-5 meses
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Fuente de la reseña
Calificación general
- Facilidad de uso
- Probabilidad de recomendación 8.0 /10
Evaluación del software Sprinklr: Una solución integral para la gestión de experiencias de...
Revisado el 13/2/2023
Puntos a favor
Sprinklr es una herramienta de gestión de redes sociales útil para los profesionales de la industria. Me ha gustado especialmente la amplia variedad de funcionalidades que ofrece el software para gestionar y analizar sus cuentas de redes sociales, lo que le permite a las marcas optimizar sus estrategias de marketing y aumentar la visibilidad de la marca. Además, Sprinklr ofrece una excelente integración con otras plataformas, como Facebook, Twitter y Instagram, lo que facilita la sincronización de contenido entre diferentes plataformas.
Puntos en contra
-no ofrece la posibilidad de personalizar los informes generados-a veces puede ser un poco complicado de configurar
- Sector: Recursos Humanos
- Tamaño de la empresa: 501-1.000 empleados
- Software usado A diario durante Más de un año
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Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 9.0 /10
Fantastic Social Media Management Software
Revisado el 17/9/2020
I really liked Sprinklr and it's a software that I always tell people to check out. It's on the...
I really liked Sprinklr and it's a software that I always tell people to check out. It's on the upper end of price for social media software so be aware of that. If you're just starting out in social or have a small business, this may not be the software for you. But if youre a mid size company and above, Sprinklr is awesome.
Puntos a favor
The part of Sprinklr that I loved the most was their reporting. Not only was it easier to run reports but it was super easy to pass these reports on to senior managment. Sprinklr also has a depth of reporting that you don't see in other social media tools. I never had to have anything extra to help track our social media engagements.
Puntos en contra
The social listening feature on Sprinklr is ok. Their listening software does as pretty good job or tracking mentions on social but if you want to track the whole internet, you're going to need some extra help.
- Sector: Tecnología y servicios de la información
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante Más de un año
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 8.0 /10
A great product with poor customer support
Revisado el 20/5/2022
Puntos a favor
Sprinklr can fetch real time comments, messages, posts from social media channels into dashboards which help advisors to reply to customer queries and/or concerns. It has extensive reporting and does social listening as well across social media channels where you can fetch posts using particular keywords.
Puntos en contra
Sprinklr can do almost everything but there are sometime few misses. It misses to fetch comments or the numbers in the reporting are sometimes different from actual channel analytics. Their support is a major miss. If something needs extensive troubleshooting, the support will always try to brush it under the carpet and push back.
- Sector: Música
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante Más de un año
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Fuente de la reseña
Calificación general
- Facilidad de uso
- Probabilidad de recomendación 6.0 /10
Sprinklr
Revisado el 30/4/2021
When used for social listening purposes, it's a good tool. Social media management, not the ideal...
When used for social listening purposes, it's a good tool. Social media management, not the ideal one.
Puntos a favor
I like the research and insight features. It helps me understand my audience and come up easily with solutions.
Puntos en contra
Don't really like the social media manager interface, it's not intuitive. Customer service is also veeeery slow.
- Sector: Propiedad inmobiliaria
- Tamaño de la empresa: 5.001-10.000 empleados
- Software usado A diario durante Más de dos años
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Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 8.0 /10
Soup-to-nuts social CMS tool
Revisado el 24/5/2019
We have been very happy with our Sprinklr partnership - if your company has the budget to support...
We have been very happy with our Sprinklr partnership - if your company has the budget to support the (expensive) tool, then I think it is definitely worth it.
Puntos a favor
Sprinklr has every feature a social media marketer could need - in the publishing, listening and reporting categories. Its robust system allows us to publish to 120+ social assets simultaneously - a HUGE time saver for the company.
Puntos en contra
Sprinklr's system is so thorough that it can feel intimidating or overwhelming to use. There are so many options to accomplish a goal it can be difficult to know where to start.
- Sector: Marketing y publicidad
- Tamaño de la empresa: 11-50 empleados
- Software usado A diario durante Más de un año
-
Fuente de la reseña
Calificación general
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
super scheduler
Revisado el 4/1/2019
Puntos a favor
i really like all of the features offered by sprinklr. So easy to schedule content and not have to worry about pushing it live yourself. Tagging features help determine best performing content and analytics aspect is very helpful. Platform is extra helpful if you have an Instagram business profile because it will pull in your IG story metrics. Otherwise, those will not be captured and you need to pull manually.
Puntos en contra
creating widgets in the analytics function can be tricky and not always the easiest to set up. Once you get the hang of it, you're golden and ready to dive into your performance.
- Sector: Instituciones religiosas
- Tamaño de la empresa: 10.000+ empleados
- Software usado A diario durante 1-5 meses
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Expensive, but worth it
Revisado el 22/4/2021
The implementation team was fantastic, the tool itself has saved us countless hours a day, all in...
The implementation team was fantastic, the tool itself has saved us countless hours a day, all in all one of the best things we have ever done was picking Sprinklr.
Puntos a favor
Sprinklr has been an absolute game changer for us. We literally have hundreds of different social media accounts and it was an absolute nightmare to try and track them all and get analytics on them before we got Sprinklr. Sprinklr was definitely one of, if not the most expensive products we looked at, but it also was definitely the best option for us.
Puntos en contra
It is pricey, but it is because it can do things that no other product can, so even this con makes it still worth it.
- Sector: Bienes de consumo
- Tamaño de la empresa: 5.001-10.000 empleados
- Software usado A diario durante Más de un año
-
Fuente de la reseña
Calificación general
- Facilidad de uso
- Probabilidad de recomendación 8.0 /10
Could be better
Revisado el 24/6/2022
Puntos a favor
Sprinklr is a great tool for publishing and monitoring social content, easy to schedule, create dashboards for analytics and use for multiple brands
Puntos en contra
There are some gaps in the platform that aren't available as social platforms updated, we cannot access Reels data or scheduling due to API issues, it is the most critical part of our business now that we moved to this medium
- Sector: Marketing y publicidad
- Tamaño de la empresa: 10.000+ empleados
- Software usado A diario durante Más de dos años
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Great product
Revisado el 22/4/2022
Puntos a favor
I have been using Sprinklr for years and it is a great tool to use if you have multiple accounts to manage. I also really enjoy the analytics part of this software.
Puntos en contra
Sometimes this software is hard to navigate.
- Software usado A diario durante 6-12 meses
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Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
hard to navigate
Revisado el 18/6/2018
Puntos a favor
I like that I am able to track all of my company's social media platforms through one simple interface. I also like that multiple coworkers can access the platform simultaneously to provide and allow for effective collaboration.
Puntos en contra
The learning curve is extremely steep and while customer service offers support, it can be very difficult to master.
- Sector: Diseño
- Tamaño de la empresa: 11-50 empleados
- Software usado Semanalmente durante Más de un año
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 6.0 /10
Sprinklr is trying to be too many things at the same time.
Revisado el 9/11/2017
Puntos a favor
It's very extensive as a publishing and monitoring platform, but one runs the risk of getting lost in the proverbial forest. Custom dashboards for monitoring, custom dashboards for reporting, it has a steep learning curve. But once you're in, it's one of the most in-depth monitoring platforms available.
Puntos en contra
Steep learning curve, tries to be too many things at the same time without ever really focusing on one element. Customer support is mediocre at best.
- Sector: Hostelería
- Tamaño de la empresa: 501-1.000 empleados
- Software usado A diario durante Más de dos años
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Sprinklr is best for big brands
Revisado el 5/5/2022
Puntos a favor
This is the best SMMS product that I know of on the market, I have been in social professional for nearly 9 years. It's great for social listening insights, community management, reporting, and publishing.
Puntos en contra
I wish there was an Airtable integration for those not in the Sprinklr environment. Because of the cost we can't have everyone in it .
- Sector: Comercio minorista
- Tamaño de la empresa: 10.000+ empleados
- Software usado A diario durante Más de un año
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Social Monitoring Made Easy
Revisado el 23/7/2020
This is great for multiple stores and responding to reviews
This is great for multiple stores and responding to reviews
Puntos a favor
I login to this program daily to respond to all social media Monitoring. This program makes life so easy to respond to user reviews.
Puntos en contra
Sometimes this platform can be hard to navigate at times but once you learn it it’s very simplistic l.
- Sector: Servicios de información
- Tamaño de la empresa: 501-1.000 empleados
- Software usado A diario durante 6-12 meses
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 8.0 /10
Love sprinklr
Revisado el 28/1/2019
My employer has started using this platform in the last 6 months. I can say that it has changed the...
My employer has started using this platform in the last 6 months. I can say that it has changed the way we work in the social media department. We are more productive and able to help our customers who reach out on social media alot faster.
Puntos a favor
I love being able to access all of the social media platforms my company uses in one place.
Puntos en contra
I did not like the fact you had so many messages to respond to as once.
- Sector: Medios de difusión
- Tamaño de la empresa: 201-500 empleados
- Software usado A diario durante 6-12 meses
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Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Stable platform
Revisado el 6/7/2019
I love that I'm able to work 99% of my accounts from one program that stays stable.
I love that I'm able to work 99% of my accounts from one program that stays stable.
Puntos a favor
It's ease of use! The ability to use tabs to separate different pages I need to moderate.
Puntos en contra
Hotkeys would be nice to have when using for moderation.
- Sector: Petróleo y energía
- Tamaño de la empresa: 1.001-5.000 empleados
- Software usado A diario durante 1-5 meses
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Sprinklr Review
Revisado el 4/12/2018
As a team we've been able to respond to social media inquiries with ease. It's great to have our...
As a team we've been able to respond to social media inquiries with ease. It's great to have our social content consolidated into one space. The social listening tools are probably the aspect my team enjoys the most. Using Sprinklr has definitely given us the opportunity for more robust reporting.
Puntos a favor
Great customer service! And a very easy product to integrate into your social channel management. It's easy to upload content and use the tool as a means of approving and getting content live.
Puntos en contra
We occasionally ran into bugs, but the service team was able to address our issues right away.

- Sector: Comercio minorista
- Tamaño de la empresa: Trabajador autónomo
- Software usado Semanalmente durante 6-12 meses
-
Fuente de la reseña
Calificación general
- Facilidad de uso
- Probabilidad de recomendación 8.0 /10
Efficiency at its finest
Revisado el 5/5/2020
I enjoyed using Sprinklr and recommend it to my friends.
I enjoyed using Sprinklr and recommend it to my friends.
Puntos a favor
I think this software's purpose is amazing and I think being able to schedule things multiple times is a game changer. If you want the same organic post about maybe an influencer program to be posted every quarter, you can do it in here no problem.
Puntos en contra
I think that there are other platforms that are a little more sophisticated with their offering and have additional features that Sprinklr is behind on.
- Sector: Tecnología y servicios de la información
- Tamaño de la empresa: 2-10 empleados
- Software usado Semanalmente durante 1-5 meses
-
Fuente de la reseña
Calificación general
- Facilidad de uso
- Probabilidad de recomendación 7.0 /10
sprinklr
Revisado el 11/6/2022
Puntos a favor
Thanks to reporting and statistics, I can create a strategy for myself by looking at the data. This is my favorite feature.
Puntos en contra
There is no feature that I dislike the most. The fact that it is both convenient and inexpensive makes the application stand out in its field.
- Sector: Marketing y publicidad
- Tamaño de la empresa: 201-500 empleados
- Software usado Semanalmente durante 1-5 meses
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 6.0 /10
A great tool for moderation and content management!
Revisado el 14/10/2016
The team has used it with multiple clients in order to gain insights for the listening module, set...
The team has used it with multiple clients in order to gain insights for the listening module, set up alerts, and measure. We also work to manage all content through Sprinklr.
Puntos a favor
Great for creating filters and different ways to cut and slice the mentions data.
The moderation team can efficiently see all conversations and respond within the tool.
The content is easy to upload and manage.
The overview for social listening also works great to provide high-level and more in-depth analytics.
Puntos en contra
For someone who has limited knowledge of social queries and Boolean logic, it can be hard to get used to the set-up to create queries and keywords. Depending on your mentions limit, you might not be able to track all competitor conversations.
- Sector: Marketing y publicidad
- Tamaño de la empresa: 51-200 empleados
- Software usado Mensualmente durante 1-5 meses
-
Fuente de la reseña
Calificación general
- Facilidad de uso
- Probabilidad de recomendación 7.0 /10
Need for some improvements
Revisado el 26/7/2020
The Sprinkler is very useful for companies and brands to allow Community Managers to control their...
The Sprinkler is very useful for companies and brands to allow Community Managers to control their social networks safely, but it has limitations and depending on the social network in, it can be even more complicated. Despite this, he is able to report good reports and also has a support interested in bringing improvements to the tool.
Puntos a favor
What I like most about Sprinkler, is that it allows the control of all social media accounts, of a company or brand, in the same software. It has options to include tags in the contents, to generate reports with practicality.
Puntos en contra
It is a complex tool with a high learning curve. It is difficult to understand all the possibilities that it has, and at the same time, it does not seem to have some management options that would be fundamental. Depending on the social network it is even more limited, as in the case of Linkedin. It's easier when you need it for simpler actions like posts, comments and sharing. In addition, it does not have translations into other languages, which is also a limiting factor.
- Sector: Hospital y atención sanitaria
- Tamaño de la empresa: 201-500 empleados
- Software usado A diario durante 1-5 meses
-
Fuente de la reseña
Calificación general
- Facilidad de uso
- Probabilidad de recomendación 6.0 /10
Not the best
Revisado el 6/9/2018
Puntos a favor
It’s easy to use and it’s got a clean design
Puntos en contra
The take a tour video to learn about it only a minute long and if you want to do more training to learn about it, you have to pay. You can only post one picture at a time, not several which is annoying.
- Software usado Semanalmente durante 6-12 meses
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
Great
Revisado el 19/1/2018
It has been easy to use and to navigate, too! Our company loves it without a doubt.
It has been easy to use and to navigate, too! Our company loves it without a doubt.
Puntos a favor
We have enjoyed using Sprinklr for our social media needs and it definitely has great insight that helps us.
- Sector: Bienes de consumo
- Tamaño de la empresa: 51-200 empleados
- Software usado Semanalmente durante 1-5 meses
-
Fuente de la reseña
Calificación general
- Facilidad de uso
- Probabilidad de recomendación 7.0 /10
Comprehensive insights and analysis
Revisado el 10/11/2022
Puntos a favor
The level of detail you can get on reporting is fantastic, and once initial set up (which is relatively simple) is complete it's easy to use. More in depth than most social media reporting tools I've used
Puntos en contra
It feels like there's a lot of capabilities i haven't yet got to - difficult to know where to start!
- Sector: Marketing y publicidad
- Tamaño de la empresa: 2-10 empleados
- Software usado Otro durante Prueba gratis
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Fuente de la reseña
Calificación general
- Facilidad de uso
- Probabilidad de recomendación 8.0 /10
Continuously Innovative
Revisado el 27/3/2019
Puntos a favor
Sprinklr has continued to innovate as the social media industry has changed, which is something we have found really valuable. The software changes to meet the needs of our clients.
Puntos en contra
You have to be working with a certain amounts of accounts/clients to really make the investment worth it, as an agency.

- Sector: Software informático
- Tamaño de la empresa: Trabajador autónomo
- Software usado Mensualmente durante Prueba gratis
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 7.0 /10
My social media audience and clients get the right content, Sprinklr has really improved my...
Revisado el 21/7/2023
My brand has grown exponentially! I'd be selfish not to appreciate Sprinklr.
My brand has grown exponentially! I'd be selfish not to appreciate Sprinklr.
Puntos a favor
I love how the Sprinklr team were intentional in their user interface design, it is intuitive and quite easy to use.
Puntos en contra
Sprinklr sometimes fail to provide timely support for ticket issues, they should improve in this.