Sprinklr

4,2 (84)
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Gestión de redes sociales, analíticas sociales y planificación de estrategia

Calificación general

4,2 /5
(84)
Relación calidad-precio
3,9/5
Funciones
4,3/5
Facilidad de uso
3,8/5
Asistencia al cliente
4,0/5

83%
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Opiniones de 84

Usuario verificado
Calificación general
  • Sector: Aprendizaje en línea
  • Tamaño de la empresa: 11-50 empleados
  • Software usado Semanalmente durante 1-5 meses
  • Fuente de la reseña

Calificación general

  • Facilidad de uso
  • Probabilidad de recomendación 8.0 /10

Evaluación del software Sprinklr: Una solución integral para la gestión de experiencias de...

Revisado el 13/2/2023

Puntos a favor

Sprinklr es una herramienta de gestión de redes sociales útil para los profesionales de la industria. Me ha gustado especialmente la amplia variedad de funcionalidades que ofrece el software para gestionar y analizar sus cuentas de redes sociales, lo que le permite a las marcas optimizar sus estrategias de marketing y aumentar la visibilidad de la marca. Además, Sprinklr ofrece una excelente integración con otras plataformas, como Facebook, Twitter y Instagram, lo que facilita la sincronización de contenido entre diferentes plataformas.

Puntos en contra

-no ofrece la posibilidad de personalizar los informes generados-a veces puede ser un poco complicado de configurar

Usuario verificado
Calificación general
  • Sector: Ropa y moda
  • Tamaño de la empresa: 10.000+ empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Streamlining Your Marketing Plan

Revisado el 21/2/2022

As a result, the program's original concerns about rigorous reporting requirements and multi-channel...

As a result, the program's original concerns about rigorous reporting requirements and multi-channel marketing campaign analytics have been alleviated by the experience. Campaign attribution and return on investment analysis have been made much easier thanks to the tool's ease of use for myself and my colleagues.

Puntos a favor

Social media and marketing management are the primary functions of Sprinklr in our communications department. However, we do use it to communicate relevant information with other divisions of our organization. It includes a wide range of reporting options. Planning and rearranging our daily, weekly, and monthly routines have become automatic for us. Customer service is quick to answer our questions and aid us in solving any problems that may arise.

Puntos en contra

Platform APIs do not support some features, such as Instagram story videos. You may have to give up Sprinklr and use native apps in some cases because of this lack of support. It's not cheap to use Sprinklr if you're a big brand that needs to run a lot of listening queries.

Daniel
Calificación general
  • Sector: Comercio minorista
  • Tamaño de la empresa: 1.001-5.000 empleados
  • Software usado A diario durante Más de un año
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 8.0 /10

Awesome social automation platform. Insane amount of features, and plenty of customizable...

Revisado el 13/6/2017

Puntos a favor

Management team and customer service is outstanding. As they build their product, you can genuinely tell they want to succeed. The product is extremely flexible, and able to meet the needs of a wide array of users on a social team - from designers, who can directly upload assets into a repository, to copywriters, who can upload copy into the posts for approval, etc. Reporting is outstanding, and covers off all major needs of an enterprise social team.

Puntos en contra

The occasional bug, but nothing a quick refresh can't solve. Biggest issue is some of the less intuitive features or questions are not able to be answered by their reps since they are still learning the product. However, their response time is always exceptional and they continue to work on the issue or education until there is a solve. Finally, we were fortunate enough to shell out for the enterprise solution, but it is on the expensive side. More cost effective credentialing significantly impact the features, which is a bummer for teams who can't afford the top level tiers.

Usuario verificado
Calificación general
  • Sector: Diseño
  • Tamaño de la empresa: 11-50 empleados
  • Software usado Semanalmente durante Más de un año
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 6.0 /10

Sprinklr is trying to be too many things at the same time.

Revisado el 9/11/2017

Puntos a favor

It's very extensive as a publishing and monitoring platform, but one runs the risk of getting lost in the proverbial forest. Custom dashboards for monitoring, custom dashboards for reporting, it has a steep learning curve. But once you're in, it's one of the most in-depth monitoring platforms available.

Puntos en contra

Steep learning curve, tries to be too many things at the same time without ever really focusing on one element. Customer support is mediocre at best.

Usuario verificado
Calificación general
  • Sector: Recursos Humanos
  • Tamaño de la empresa: 501-1.000 empleados
  • Software usado A diario durante Más de un año
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 9.0 /10

Fantastic Social Media Management Software

Revisado el 17/9/2020

I really liked Sprinklr and it's a software that I always tell people to check out. It's on the...

I really liked Sprinklr and it's a software that I always tell people to check out. It's on the upper end of price for social media software so be aware of that. If you're just starting out in social or have a small business, this may not be the software for you. But if youre a mid size company and above, Sprinklr is awesome.

Puntos a favor

The part of Sprinklr that I loved the most was their reporting. Not only was it easier to run reports but it was super easy to pass these reports on to senior managment. Sprinklr also has a depth of reporting that you don't see in other social media tools. I never had to have anything extra to help track our social media engagements.

Puntos en contra

The social listening feature on Sprinklr is ok. Their listening software does as pretty good job or tracking mentions on social but if you want to track the whole internet, you're going to need some extra help.

Usuario verificado
Calificación general
  • Sector: Propiedad inmobiliaria
  • Tamaño de la empresa: 5.001-10.000 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 8.0 /10

Soup-to-nuts social CMS tool

Revisado el 24/5/2019

We have been very happy with our Sprinklr partnership - if your company has the budget to support...

We have been very happy with our Sprinklr partnership - if your company has the budget to support the (expensive) tool, then I think it is definitely worth it.

Puntos a favor

Sprinklr has every feature a social media marketer could need - in the publishing, listening and reporting categories. Its robust system allows us to publish to 120+ social assets simultaneously - a HUGE time saver for the company.

Puntos en contra

Sprinklr's system is so thorough that it can feel intimidating or overwhelming to use. There are so many options to accomplish a goal it can be difficult to know where to start.

Muhammad
Calificación general
  • Sector: Tecnología y servicios de la información
  • Tamaño de la empresa: 2-10 empleados
  • Software usado A diario durante Más de un año
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 8.0 /10

A great product with poor customer support

Revisado el 20/5/2022

Puntos a favor

Sprinklr can fetch real time comments, messages, posts from social media channels into dashboards which help advisors to reply to customer queries and/or concerns. It has extensive reporting and does social listening as well across social media channels where you can fetch posts using particular keywords.

Puntos en contra

Sprinklr can do almost everything but there are sometime few misses. It misses to fetch comments or the numbers in the reporting are sometimes different from actual channel analytics. Their support is a major miss. If something needs extensive troubleshooting, the support will always try to brush it under the carpet and push back.

Usuario verificado
Calificación general
  • Sector: Marketing y publicidad
  • Tamaño de la empresa: 11-50 empleados
  • Software usado A diario durante Más de un año
  • Fuente de la reseña

Calificación general

  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

super scheduler

Revisado el 4/1/2019

Puntos a favor

i really like all of the features offered by sprinklr. So easy to schedule content and not have to worry about pushing it live yourself. Tagging features help determine best performing content and analytics aspect is very helpful. Platform is extra helpful if you have an Instagram business profile because it will pull in your IG story metrics. Otherwise, those will not be captured and you need to pull manually.

Puntos en contra

creating widgets in the analytics function can be tricky and not always the easiest to set up. Once you get the hang of it, you're golden and ready to dive into your performance.

Rosanna
Calificación general
  • Sector: Bienes de consumo
  • Tamaño de la empresa: 5.001-10.000 empleados
  • Software usado A diario durante Más de un año
  • Fuente de la reseña

Calificación general

  • Facilidad de uso
  • Probabilidad de recomendación 8.0 /10

Could be better

Revisado el 24/6/2022

Puntos a favor

Sprinklr is a great tool for publishing and monitoring social content, easy to schedule, create dashboards for analytics and use for multiple brands

Puntos en contra

There are some gaps in the platform that aren't available as social platforms updated, we cannot access Reels data or scheduling due to API issues, it is the most critical part of our business now that we moved to this medium

Usuario verificado
Calificación general
  • Tamaño de la empresa: 51-200 empleados
  • Software usado A diario durante Más de un año
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 8.0 /10

Powerful tool once you understand how to use it.

Revisado el 17/11/2017

In-depth and actionable social listening. Ease of use with multiple community managers.

In-depth and actionable social listening. Ease of use with multiple community managers.

Puntos a favor

I love the Social Listening work flow. It makes it very easy to monitor and act on untagged mentions across platforms.

Puntos en contra

It's tricky to master the UX. Takes a lot of time to get your bearings within the tool. Training videos or technical support were lacking when compared to other tools in this category.

Mary Grace
Mary Grace
Calificación general
  • Sector: Marketing y publicidad
  • Tamaño de la empresa: 201-500 empleados
  • Software usado Semanalmente durante 6-12 meses
  • Fuente de la reseña

Calificación general

  • Facilidad de uso
  • Probabilidad de recomendación 7.0 /10

Extremely Useful...When it Works

Revisado el 14/4/2022

We rely on our tools for so heavily at our agency, that work stops when a tool isn't working...

We rely on our tools for so heavily at our agency, that work stops when a tool isn't working properly. So most of the time, when it's working, it does what we need it to do. It has many of the insights we need and connects to the platforms we need to engage on.

Puntos a favor

This tool has so many layers to it that I don't have to look anywhere else when searching for engagement analytics.

Puntos en contra

The amount of times in our chat that I see "Sprinklr is down" does not give an excellent credit to the tool. It also doesn't keep up to date very well with changing platform features (no Reels insights).

Usuario verificado
Calificación general
  • Sector: Instituciones religiosas
  • Tamaño de la empresa: 10.000+ empleados
  • Software usado A diario durante 1-5 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Expensive, but worth it

Revisado el 22/4/2021

The implementation team was fantastic, the tool itself has saved us countless hours a day, all in...

The implementation team was fantastic, the tool itself has saved us countless hours a day, all in all one of the best things we have ever done was picking Sprinklr.

Puntos a favor

Sprinklr has been an absolute game changer for us. We literally have hundreds of different social media accounts and it was an absolute nightmare to try and track them all and get analytics on them before we got Sprinklr. Sprinklr was definitely one of, if not the most expensive products we looked at, but it also was definitely the best option for us.

Puntos en contra

It is pricey, but it is because it can do things that no other product can, so even this con makes it still worth it.

Will
Calificación general
  • Software usado A diario durante Más de un año
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente

A social deck that works!

Revisado el 15/8/2017

Puntos a favor

I love how it can be used to monitor and respond to the high volume of conversations happening across multiple social media channels. Separate message traffic into queues and set workflows to route conversations to the right teams. Tag messages using custom macros and rules and view conversation threads.

Puntos en contra

Doesn't capture all social media platforms and I feel the reporting could be a little more robust and have more KPI trackers.

Celexsy
Celexsy
Calificación general
  • Sector: Marketing y publicidad
  • Tamaño de la empresa: 11-50 empleados
  • Software usado A diario durante Más de un año
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Sprinkler helps push marketing

Revisado el 23/10/2019

It has been used friendly and awesome. Saved me lots of time!

It has been used friendly and awesome. Saved me lots of time!

Puntos a favor

The ease and ability to schedule or draft social media posts for certain business channels is quite amazing.

Puntos en contra

No qualms with this software. It is very user friendly. Reporting is great, too. We can search with filters.

Nichole
Calificación general
  • Sector: Seguros
  • Tamaño de la empresa: 1.001-5.000 empleados
  • Software usado A diario durante 6-12 meses
  • Fuente de la reseña

Calificación general

  • Facilidad de uso
  • Probabilidad de recomendación 9.0 /10

Spinklr

Revisado el 11/12/2019

I am on a project at work and have been using Sprinklr for this project. It has been a great tool...

I am on a project at work and have been using Sprinklr for this project. It has been a great tool to store documents and have discussions.

Puntos a favor

I like how you can have a team discussion and it also saves the discussions and documents to use later.

Puntos en contra

I don't like how you have to actually have the software up to get the messages. They get emailed, but not for sometime later.

Jennifer
Calificación general
  • Sector: Medios de difusión
  • Tamaño de la empresa: 201-500 empleados
  • Software usado A diario durante 6-12 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Stable platform

Revisado el 6/7/2019

I love that I'm able to work 99% of my accounts from one program that stays stable.

I love that I'm able to work 99% of my accounts from one program that stays stable.

Puntos a favor

It's ease of use! The ability to use tabs to separate different pages I need to moderate.

Puntos en contra

Hotkeys would be nice to have when using for moderation.

Hannah
Hannah
Calificación general
  • Sector: Entretenimiento
  • Tamaño de la empresa: 10.000+ empleados
  • Software usado Semanalmente durante 6-12 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Reliable and Accurate

Revisado el 2/9/2024

I would continue to use this over other software because of scheduling alone and the fact that it...

I would continue to use this over other software because of scheduling alone and the fact that it is reliable.

Puntos a favor

I like the I can plan ahead with content through using the scheduling feature and can use the analytics to better prepare future strategy.

Puntos en contra

The analytics could be broken down to be more specific.

Florence
Calificación general
  • Sector: Marketing y publicidad
  • Tamaño de la empresa: 1.001-5.000 empleados
  • Software usado Semanalmente durante Más de un año
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 4.0 /10

Complex UI, reoccurring reporting glitches

Revisado el 16/3/2019

Puntos a favor

Sprinklr houses a lot of features. Engineers respond to new products offered on platforms like Facebook very quickly by replicating that on Sprinklr.

Puntos en contra

Reporting dashboards are always broken. Unreliable numbers forces media planners to use the actual ads platform instead of the Sprinklr tool we pay for.

Tana
Tana
Calificación general
  • Sector: Comercio minorista
  • Tamaño de la empresa: Trabajador autónomo
  • Software usado Semanalmente durante 6-12 meses
  • Fuente de la reseña

Calificación general

  • Facilidad de uso
  • Probabilidad de recomendación 8.0 /10

Efficiency at its finest

Revisado el 5/5/2020

I enjoyed using Sprinklr and recommend it to my friends.

I enjoyed using Sprinklr and recommend it to my friends.

Puntos a favor

I think this software's purpose is amazing and I think being able to schedule things multiple times is a game changer. If you want the same organic post about maybe an influencer program to be posted every quarter, you can do it in here no problem.

Puntos en contra

I think that there are other platforms that are a little more sophisticated with their offering and have additional features that Sprinklr is behind on.

Usuario verificado
Calificación general
  • Sector: Hardware informático
  • Tamaño de la empresa: 10.000+ empleados
  • Software usado Semanalmente durante Más de un año
  • Fuente de la reseña

Calificación general

  • Facilidad de uso
  • Probabilidad de recomendación 9.0 /10

Pretty easy to use once you get the hang of it

Revisado el 31/5/2020

Good and pretty simple

Good and pretty simple

Puntos a favor

I found this platform very easy to use once I got the hang of it to understand how to push it out to our various social channels

Puntos en contra

I did not find it very intuitive, once I learned it then it worked fine but the initial set up was hard.

Rakesh
Calificación general
  • Sector: Administración educativa
  • Tamaño de la empresa: 201-500 empleados
  • Software usado Semanalmente durante Más de un año
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 8.0 /10

Easy and simple all in one social media platform

Revisado el 9/9/2019

Puntos a favor

Easy to integrate all the social media platform in one application and pull out data through out.

Puntos en contra

It takes time to pull in lot of data or old data.

Craig
Calificación general
  • Sector: Software informático
  • Tamaño de la empresa: 10.000+ empleados
  • Software usado Semanalmente durante 6-12 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 6.0 /10

Good attempt, but isn't the all-in-one solution I need.

Revisado el 14/3/2017

I use the social media listening dashboard. While it's nice that it listens to Facebook and...

I use the social media listening dashboard. While it's nice that it listens to Facebook and Twitter, I'd also expect it to listen to Instagram. Moreover, we created different decks for different purposes, and each deck should be able to auto-refresh and keep me at that position on the page.

Puntos a favor

Real-time social media post integration.

Puntos en contra

Lack of tooling and customization.

ray
Calificación general
  • Sector: Marketing y publicidad
  • Tamaño de la empresa: 2-10 empleados
  • Software usado A diario durante Prueba gratis
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Probabilidad de recomendación 6.0 /10

Sprinklr Review

Revisado el 21/12/2019

Awesome overall experience however it was beyond what was needed at the time

Awesome overall experience however it was beyond what was needed at the time

Puntos a favor

Excellent content planning and publishing platform

Puntos en contra

I wouldn't say that I disliked anything about Sprinklr

Roxana
Roxana
Calificación general
  • Sector: Gestión de organizaciones sin ánimo de lucro
  • Tamaño de la empresa: 10.000+ empleados
  • Software usado Semanalmente durante 1-5 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 9.0 /10

Complete view of all your social media

Revisado el 25/3/2020

It's great. You can create all sorts of different reports, even if you just want to search the...

It's great. You can create all sorts of different reports, even if you just want to search the metrics of a hashtag used.

Puntos a favor

It keeps track of all the engagement. It's not just reporting on your own social media analytics and metrics but is also able to track when other people are talking about you which is priceless.

Puntos en contra

It can be a little difficult to use at first, there could be better training provided to give to new team members.

Mandy
Calificación general
  • Fuente de la reseña

Calificación general

  • Facilidad de uso
  • Asistencia al cliente

powerhouse software to manage social media channels

Revisado el 6/10/2016

Sprinklr has a very robust channel management software. It is not intuitive but it is very...

Sprinklr has a very robust channel management software. It is not intuitive but it is very powerful. Better for big enterprise companies than small companies. Listening software improving but weaker than overall software.