---
description: Software para el control de calidad de centros de contacto gratis: descubre las herramientas más populares, compara las valoraciones de usuarios, precios, características y demos gratuitas.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Las mejores herramientas y aplicaciones Software para el control de calidad de centros de contacto gratis | GetApp Colombia 2026
---

Breadcrumb: [Inicio](/) > [Software para el control de calidad de centros de contacto gratis](https://www.getapp.com.co/directory/3834/contact-center-quality-assurance/software)

# Software para el control de calidad de centros de contacto

Canonical: https://www.getapp.com.co/directory/3834/contact-center-quality-assurance/software

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## Productos

1. [Insightful](https://www.getapp.com.co/software/101651/Insightful) — 4.8/5 (253 reviews) — Software de supervisión de empleados y aplicación de seguimiento temporal
2. [Zoho Desk](https://www.getapp.com.co/software/10036/zoho-desk) — 4.5/5 (2216 reviews) — El primer software Helpdesk a tono con el contexto de la industria
3. [LiveAgent](https://www.getapp.com.co/software/91301/liveagent) — 4.7/5 (1789 reviews) — Una buena atención al cliente comienza con un mejor software de soporte técnico.
4. [RingEX](https://www.getapp.com.co/software/105173/ringcentral-mvp) — 4.2/5 (1206 reviews) — Sistema de telefonía empresarial en la nube para empleados que utilizan dispositivos BYOD.
5. [Salesforce Service Cloud](https://www.getapp.com.co/software/91754/salesforce) — 4.5/5 (832 reviews) — Soluciones de gestión de servicios externos y atención al cliente
6. [Talkdesk](https://www.getapp.com.co/software/100659/talkdesk) — 4.5/5 (734 reviews) — El software líder mundial de centro de contacto basado en la nube.
7. [GoTo Connect](https://www.getapp.com.co/software/103797/GoTo-Connect) — 4.5/5 (671 reviews) — Comunicación empresarial en toda la nube con todo incluido
8. [NiCE CXone](https://www.getapp.com.co/software/8391/incontact-call-center-software) — 4.2/5 (582 reviews) — Software de centro de contacto en la nube.
9. [CloudTalk](https://www.getapp.com.co/software/114835/cloudtalk) — 4.4/5 (271 reviews) — Software de centro de atención telefónica basado en la nube para equipos de ventas y asistencia
10. [XM for Customer Experience](https://www.getapp.com.co/software/130147/customer-frontlines) — 4.6/5 (255 reviews) — Plataforma de CXM basada en la nube
11. [Bright Pattern](https://www.getapp.com.co/software/91164/bright-pattern) — 4.8/5 (104 reviews) — Software de centro de atención telefónica omnicanal en la nube
12. [Zingtree](https://www.getapp.com.co/software/103425/zingtree) — 4.4/5 (95 reviews) — Crea solucionadores de problemas con preguntas y respuestas
13. [eDesk](https://www.getapp.com.co/software/102115/xsellco-helpdesk) — 4.4/5 (71 reviews) — El único servicio de asistencia de comercio electrónico integrado
14. [Froged](https://www.getapp.com.co/software/2050795/froged) — 4.5/5 (56 reviews) — Software de participación del cliente
15. [Call Center Studio](https://www.getapp.com.co/software/2037283/alotech) — 4.5/5 (47 reviews) — Software de gestión de centros de atención telefónica basado en la nube
16. [ScorebuddyCX](https://www.getapp.com.co/software/91775/scorebuddy) — 4.5/5 (43 reviews) — QA Software para puntuación (llamadas/correo electrónico/chat/social)
17. [Freshcaller](https://www.getapp.com.co/software/108817/freshcaller) — 4.0/5 (35 reviews) — Centro de atención telefónica en la nube para atención al cliente y ventas.
18. [Zendesk QA](https://www.getapp.com.co/software/2047802/klaus) — 4.9/5 (24 reviews) — Plataforma de gestión de la calidad de la asistencia
19. [Zendesk Explore](https://www.getapp.com.co/software/8201/bime) — 4.2/5 (23 reviews) — Crea informes y paneles con múltiples fuentes de datos.
20. [Natterbox](https://www.getapp.com.co/software/102375/natterbox) — 4.1/5 (22 reviews) — Expertos en soluciones de voz para Salesforce
21. [Invoca](https://www.getapp.com.co/software/101915/invoca) — 4.5/5 (20 reviews) — Software de análisis y seguimiento de llamadas
22. [Dixa](https://www.getapp.com.co/software/107757/dixa) — 4.3/5 (20 reviews) — Plataforma de atención al cliente todo en uno
23. [CallFinder](https://www.getapp.com.co/software/130939/callfinder) — 4.7/5 (12 reviews) — Herramienta de análisis de voz para pymes
24. [AgenTrak](https://www.getapp.com.co/software/2038235/agentrak) — 5.0/5 (12 reviews) — Software de supervisión de la productividad y actividad de los empleados
25. [LiveCaller](https://www.getapp.com.co/software/2038703/livecaller) — 4.8/5 (10 reviews) — Software de gestión de la comunicación con los clientes y chat en vivo

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## Categorías relacionadas

- [Software de servicio al cliente](https://www.getapp.com.co/directory/231/customer-service/software)
- [Soluciones de telefonía](https://www.getapp.com.co/directory/294/telephony/software)
- [Software para call center](https://www.getapp.com.co/directory/275/call-center/software)
- [Software de soporte al cliente](https://www.getapp.com.co/directory/562/customer-support/software)
- [Software de gestión de experiencia del cliente](https://www.getapp.com.co/directory/601/customer-experience/software)

## Enlaces

- [Ver en GetApp](https://www.getapp.com.co/directory/3834/contact-center-quality-assurance/software)
- [Todas las categorías](https://www.getapp.com.co/directory)

-----

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